Customer Support, Frequency of Use, Code editor section is convenient Review collected by and hosted on G2.com.

Editor Design, editor side is quite old styled, hard to use editor features Review collected by and hosted on G2.com.

I can honestly say Helpjuice has been a game changer for us. It’s helped us streamline our support content and make it incredibly easy for both our team and our customers to find the answers they need. What I appreciate most is how intuitive the platform is, it doesn’t get in the way, it just works. The ability to customise and organise everything exactly how we need it has been a huge win. And their support team has been outstanding every step of the way. It’s rare to find a tool that just clicks, but Helpjuice really has. Review collected by and hosted on G2.com.

Not really. They seem to resolve issues in reasonable time. Review collected by and hosted on G2.com.

We’ve been using Helpjuice for a while now, and overall it’s been a great experience. It does exactly what we need it to do—make documentation easy to create, organize, and find. The interface is clean, intuitive, and doesn’t require hours of training to get the hang of. Even folks who don’t usually love writing documentation have found it easy to contribute.

One of the best parts is how customizable it is without being complicated. You can tailor it to match your brand, structure folders however you want, and even get pretty decent analytics out of the box. Search works well, permissions are flexible, and collaboration across teams is smooth. It’s also very budget-friendly compared to a lot of other tools out there, especially considering the features you get. Review collected by and hosted on G2.com.

Of course, no platform is perfect. There are a few areas where things could be even better—sometimes formatting can get a little quirky, and bulk editing or cleanup tasks could be more streamlined. But honestly, those feel more like opportunities for improvement than real problems. The team at Helpjuice is responsive, always pushing out updates, and genuinely seems invested in improving the product. Review collected by and hosted on G2.com.

There are many things that makes Helpjuice stand out.

First off, it is extremely versatile and flexible, with loads of customization options. You get direct access to the CSS, HTML and PHP files which gives a programmer a myriad of possibilites. And if you need a feature, function or design change that you either cannot make yourself in the platform global code editor, you can for a small fee have their customization team make it for you.

Secondly, the pricing is simple to understand. You get basically every feature in every plan, and only have to choose how many logged in users you need. Compared to other KB SaaS platforms their pricing is very reasonable.

Last thing I want to emphasise is their support team. The few times we needed to conatct their support team we've had the best support experience. They're fast, professional and focused on solutions. Review collected by and hosted on G2.com.

Even though the article editor is super capable and useful for experiences users, some of our authors who aren't as tech savvy think it's a bit too complex.

If Helpuice adds a "simple mode" in the editor with fewer options and a floating toolbox feature (eg like getoutline.com) the product would be a 10/10. Review collected by and hosted on G2.com.

The backend is incredibly user-friendly, which made setting up our knowledge base quick and stress-free. It has massively reduced the number of support queries we get. Their layout, storage options, and training resources are excellent. What really stands out is the ongoing support-even after signing up, their team regularly checks in with helpful tips and updates. Review collected by and hosted on G2.com.

Honestly, there's very little to fault. If I had to pick something, maybe the customisation options could be even more flexible visually, but that's really minor compared to the overall value and support they provide. Review collected by and hosted on G2.com.

I love the responsive, helpful support from their team. Everyone I've interacted with has been extraordinarily kind.

The article builder is intuitive and easy to use.

I've experimented a bit with their extension and AI features. They're helpful for what they are, but I wouldn't recommend publishing without rigorous fact-checking (this is true for all AI services).

We transitioned to Helpjuice from Intercom. We still use Intercom for other services, including their chatbot. I love how easily Fin can crawl our Helpjuice knowledge bases to answer our customers' questions. Review collected by and hosted on G2.com.

I wish a few more things were more easily customized. For example, I'd like to determine which Headline format (H2, H3) accordions or tabs use. Review collected by and hosted on G2.com.

Easy to organize content, lots of export options for sharing content offline Review collected by and hosted on G2.com.

Customizing look-and-feel is a bit of a learning curve, getting support feedback can take time Review collected by and hosted on G2.com.

What stood out the most is the level of customization Helpjuice offers. We just started using Helpjuice and still building our knowledgebase but they're able to tailor our knowledge base exactly to our brand and user needs so it's such a time saver for our team.

The platform is generally quite easy to navigate after a quick study and at a great price point.

If you're looking for a knowledge base that doesn't box you into a rigid template or one that ends you up with a whole clunky stack of things, I highly recommend them. Really great and responsive customer support so far, I don't think I ever had to wait for a respond over 30 minutes. Review collected by and hosted on G2.com.

It can be a little slow to load sometimes. Review collected by and hosted on G2.com.

Integrating Helpjuice into our tech stack has been a fantastic decision. Beyond its sleek interface and extensive customization, we've been thoroughly impressed by its AI-powered search bar and chatbot - they're absolute game-changers.

The AI search bar is incredibly intelligent, surfacing the most relevant articles even when our team/users uses vague or incomplete queries. This has drastically cut down the time spent searching for answers. The AI chatbot is equally impressive: intuitive, fast, and providing accurate, instant responses pulled directly from our knowledge base content, around the clock.

On top of these standout AI features, the editor is remarkably user-friendly, the analytics provide truly insightful data, and the customer support is consistently on point - it's responsive, friendly, and genuinely helpful whenever we need any assistance.

Integration was incredibly smooth. We were able to get Helpjuice fully up and running within days, without involvement from our IT team. It connected easily with our existing tools, and the import process for existing content was straightforward and well-supported.

We highly recommend Helpjuice for any team looking to scale their knowledge sharing capabilities with modern, effective AI features! Review collected by and hosted on G2.com.

Honestly, we could not identify any of that. Review collected by and hosted on G2.com.

I am new to Helpjuice, but so far the team there has been absolutely amazing. They are easily available and have jumped on many calls with me already. I am very happy with my experience so far. Can't wait to get it fully up and running. The software is intuitive and easy to use. I researched many different knowledge base tools and do not regret my decision at all. Review collected by and hosted on G2.com.

I do not have any dislikes so far at all. Review collected by and hosted on G2.com.