--- title: Helpjuice Reviews meta_title: 'Helpjuice Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 380 reviews by the users' company size, role or industry to find out how Helpjuice works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 380 scale: '5' date_modified: '2026-07-29' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Helpjuice Reviews **Vendor:** Helpjuice **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 4.7/5.0 **Total Reviews:** 380 ## About Helpjuice Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture, create, and share critical information effortlessly, making it the ideal knowledge base tool for training employees, onboarding new customers, enabling self-service, and sharing knowledge within and outside your company. Our powerful platform allows users to create new content directly in our easy-to-use editor as well as upload content in multiple formats, ensuring that essential information is accessible anytime and anywhere. Helpjuice's powerful, Google-like search functionality makes it easy for users to find the right information they need quickly and efficiently. Trusted by major organizations such as Amazon, Change.org, Wells Fargo, the World Health Organization, Shipt, TCL, and thousands of others, Helpjuice is dedicated to breaking down information silos and fostering a culture of knowledge sharing. ## Helpjuice Pros & Cons **What users like:** - Users value the **ease of use** of Helpjuice, praising its user-friendly interface and quick setup for knowledge bases. (80 reviews) - Users value the **exceptional customer support** from Helpjuice, appreciating the fast assistance and ongoing tips provided. (75 reviews) - Users commend the **amazing customer support** from Helpjuice, consistently highlighting timely assistance and valuable feedback. (68 reviews) - Users appreciate the **intuitive interface** of Helpjuice, which simplifies content management and enhances team collaboration. (59 reviews) - Users value the **customization options** of Helpjuice, enhancing their knowledge base's effectiveness and organization. (54 reviews) - Customizability (47 reviews) - Knowledge Base (34 reviews) - Easy Setup (33 reviews) - User Interface (31 reviews) - Intuitive (24 reviews) **What users dislike:** - Users experience **limited customization options** , feeling forced into AI features and facing unclear pricing for requests. (22 reviews) - Users face **editing difficulties** due to an outdated interface and bugs that hinder efficient content management. (20 reviews) - Users face **formatting issues** and limited translation options in Helpjuice, making documentation somewhat difficult to navigate. (19 reviews) - Users believe **AI limitations** hinder overall functionality, preferring more effective and informative search capabilities. (14 reviews) - Users find the **learning curve steep** , as the interface and organization can be confusing and require time to master. (13 reviews) - Software Bugs (11 reviews) - Users face **missing features** , such as buggy multi-language support, limited editing functions, and navigation issues. (10 reviews) - Search Limitations (10 reviews) - Users find the **editing limitations** of Helpjuice frustrating, as they face issues with comments and formatting inconsistencies. (9 reviews) - Email Communication Issues (8 reviews) ## Helpjuice Reviews ### 1. Lots of features and functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Ekaterina K. | Customer support manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Helpjuice?** The platform offers a user-friendly system for publishing articles, with great customization features. We especially appreciate the ability to add translations and support multiple languages. For our company, this turned out to be the ideal and most convenient solution for building our help center. **What do you dislike about Helpjuice?** We haven’t come across any significant downsides yet. **What problems is Helpjuice solving and how is that benefiting you?** It helps optimize our user support process by giving customers easy access to a well-organized knowledge base. ### 2. Best knowledgebase we've used **Rating:** 5.0/5.0 stars **Reviewed by:** Chip R. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Helpjuice?** Creating articles in Helpjuice is really pretty amazing - we can copy and paste from existing materials, or let it's AI create the article for us. **What do you dislike about Helpjuice?** We'd like a little more granularity in the sharing and privacy options **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice makes it easy to provide online help to our customers and our resale partners, so when they have a question or a problem, they can find the answers quickly. ### 3. On the cutting edge of knowledge management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Relations | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Helpjuice?** Helpjuice is making strides in the knowledge base (KB) space with its integration of AI. The article editor and workflow management features are appealing, and the platform offers integrations with major applications. Their customer service is highly responsive, and the pricing model is competitive and easy to understand. So far, there seem to be no hidden costs. **What do you dislike about Helpjuice?** I want to convert videos into articles using AI. So far, it seems this is not possible. It's not a deal killer, but a nice-to-have. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice is helping documentation teams create documentation faster, which will benefit our team because we are limited in resources. ### 4. Working with HJ. **Rating:** 5.0/5.0 stars **Reviewed by:** Josh A. | Knowledge and Training Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Helpjuice?** The interface is easy super to navigate and ever evolving. **What do you dislike about Helpjuice?** The time it takes to run analytics, but this is getting better and better. **What problems is Helpjuice solving and how is that benefiting you?** I'm able to quickly add new information and cascade it quickly to my teams. ### 5. Helpful Docs that Help Others **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Helpjuice?** Helpjuice is amazing from a Support side in that you can keep both your internal team docs and your external, public facing, documents in one, singular place. Furthermore, its amazing when developing documentation in that a doc can start as internal and gradually move to public-facing as it gets more polished! **What do you dislike about Helpjuice?** I really wish that Helpjuice had a more robust HTML/CSS editor included when creating documentation since adding custom HTML and/or CSS can help add extra flare to a piece of documentation. **What problems is Helpjuice solving and how is that benefiting you?** It helps keep all of our documentation in one unified place, and under easy access! ### 6. Amazing Knowledge Base Host! Look no further! **Rating:** 5.0/5.0 stars **Reviewed by:** John B. | Server Administrator and Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2024 **What do you like best about Helpjuice?** Our experience with using Help Juice has beyond exceeded our expectations and our goal for our budget! As someone working in the software industry myself I can tell you they are knocking it out of the park compared to other knowledge base softwares I have tried. Their support team is fast and responsive, they help us customizate our front-end to match our branding and allow me to customize elements of the back-end HTML, CSS, Javascript. We've seen them grow and develop new features and optimize their database and infrastructure a lot in just the past year so that gives me a lot of confidence to stay with them long-term! **What do you dislike about Helpjuice?** Downsides is we don't have total control over the back-end/front-end scripts but we can still accomplish a lot with what is available for us to see. Some of the AI and API features need a little work but are in constant development. **What problems is Helpjuice solving and how is that benefiting you?** Helps us with effective source control of all of our internal and external documents, we were stuck before! Centralizing our team management and user workflow. ### 7. Great functionality for the price **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob H. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Helpjuice?** The search summaries and links to additional articles are the most helpful for keeping users informed. **What do you dislike about Helpjuice?** There is a learning curve to the interface. Utilizing their customization services can help cut this down. **What problems is Helpjuice solving and how is that benefiting you?** Finding the correct information quickly is difficult in a large knowledge base. Providing a powerful search tool really cuts down on the amount of time spent searching for the correct article. ### 8. Suits our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Helpjuice?** Helpjuice's support is great. They are there to answer my questions and help me figure out different use cases that fit my organization's needs. **What do you dislike about Helpjuice?** There's one feature missing that I wish Helpjuice had: a record of article feedback comments. However, they've helped us think of solutions and are keeping us updated on initiatives related to that feature. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice is helping us create a single source of truth for our company. ### 9. Easy to use right out of the box. Simple customization options. **Rating:** 5.0/5.0 stars **Reviewed by:** Brian M. | Enablement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Helpjuice?** Ease of use. We were able to get completely up and running in a couple months. **What do you dislike about Helpjuice?** The AI model could use some improvement, but is at a good place for now. **What problems is Helpjuice solving and how is that benefiting you?** We did not have a single resource for customers and internal staff to use for knowledge. Now it is all in one place without worrying about the level of access. ### 10. Transformed our offering **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Helpjuice?** The best thing about HelpJuice is the ease of deployment and the ability to use it for both a public-facing knowledge base and internal use. We have used the platform for over 2 years now and couldn't be happier. The cost of the licenses is outstanding. The instant customer support chat is responsive and detailed. **What do you dislike about Helpjuice?** Our only current gap is not having the ability to define which collaborators get notified by select groups of draft writers. **What problems is Helpjuice solving and how is that benefiting you?** Having an easy to use knowledge base that all staff can contribute too that also serves as a public facing self-service platform. ### 11. Customer service is very prompt, friendly, and knowledgeable. **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia P. | Manager of Technical Documentation, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Helpjuice?** Easy to use and navigate. Analytics feature is very helpful. **What do you dislike about Helpjuice?** Text editor and formatting options could use an update. **What problems is Helpjuice solving and how is that benefiting you?** Knowledge base for customers. Place for updates, articles, release notes, product information. ### 12. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** James L. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Helpjuice?** Great tool. We use it to help with our helpdesk **What do you dislike about Helpjuice?** Some of the editing features still need some work. But they make improvements every week. **What problems is Helpjuice solving and how is that benefiting you?** Quick reference to client documentation. ### 13. Highly Customizable Knowledge Base Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Helpjuice?** Customization options are better than others. **What do you dislike about Helpjuice?** Slow support at times - took a few emails to get a response. **What problems is Helpjuice solving and how is that benefiting you?** Posting articles and videos for our customers to help themselves. ### 14. Huge upgrade to our knowledge base **Rating:** 5.0/5.0 stars **Reviewed by:** Benedikt H. | Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Helpjuice?** User friendly, functions, customizing options, automatic translations and language versions, really outstanding and fast support (love it!!), folder structure, super easy to use, review possibilities and the AI functions. And all of this is included within one package. We are using Helpjuice on a daily base and the process of transferring our existing knowledge base to Helpjuice was truly satisfying. **What do you dislike about Helpjuice?** There are absolutely no downsides yet. Nothing to consider yet. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice is the solution for our customer self-service part, and we are benefitting from the effortless working by a whole team in one tool. We dont have to spend hours of generating boring looking content in our self built KB anymore. ### 15. Intuitive & Resourceful Knowledge Base software **Rating:** 5.0/5.0 stars **Reviewed by:** Nevadit C. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Helpjuice?** Ability to create a structured help center. Massive customization options, along with analytics and feedback structure in place. **What do you dislike about Helpjuice?** It might get confusing sometimes to navigate all the features. Some changes are only possible with HTML code editor knowledge. **What problems is Helpjuice solving and how is that benefiting you?** Helping our customers navigate platform features and ask questions before reaching out to the platform support team. ### 16. Great Stuff **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Senior Documentation manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Helpjuice?** Attention to their customer base for feature requests. **What do you dislike about Helpjuice?** Some of the back end features can be a tad bit buggy, but they seem to listen to the feedback. **What problems is Helpjuice solving and how is that benefiting you?** Customized/branding knowledge base solution for our product. AI Answers with "Swfity" helps with custom support inquiries and case deflections. ### 17. Great automated and helpful platform! **Rating:** 4.5/5.0 stars **Reviewed by:** Kamal G. | H, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2025 **What do you like best about Helpjuice?** It's a great place to add all your updates for policies, training, etc **What do you dislike about Helpjuice?** Wish the print outs or PDF's had an aesthetic look rather than a standard pdf. **What problems is Helpjuice solving and how is that benefiting you?** It's helping all our employees go to one digital platform where they review, search and read our updates. ### 18. A powerful and intuitive solution for knowledge bases **Rating:** 5.0/5.0 stars **Reviewed by:** Yeison Mauricio R. | Process Improvement Analyst KB, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Helpjuice?** HelpJuice has proven to be an invaluable tool for managing and optimizing knowledge bases within organizations. Its intuitive interface and robust customization options make it easy to structure and access information, whether for a small team or a large company. One of its standout features is the ability to create and organize content through tables of contents, accordions, and tabs, allowing for a clean and intuitive design. The search functionality is remarkably efficient, quickly connecting users with the information they need. Additionally, the analytical tools provide valuable data on article performance and user interactions, helping teams to continuously improve their content. However, although its flexibility is a strength, some advanced customizations may require additional support or technical expertise. It would also be ideal to have more native integrations with popular tools to further optimize workflows. Overall, HelpJuice is an excellent choice for organizations looking to improve their knowledge management processes, especially for teams focused on providing seamless access to information and support for agents. **What do you dislike about Helpjuice?** Perhaps it would be good if some options from the dashboard could be improved, such as: 1. Having data on broken links. 2. Allowing feedback to be downloaded as data. 3. Perhaps improving the like and dislike feature to have more specific data. **What problems is Helpjuice solving and how is that benefiting you?** Centralization of information: Allows the consolidation of scattered data into a single knowledge base, facilitating access and management of information. ### 19. Feature packed with solid competitive pricing structure **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin W. | Continuous Improvement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Helpjuice?** -Pricing structure with unlimited users allows us to easily scale without constant increase in subscription cost. -Intuitive user interface. -Quick support when needed. **What do you dislike about Helpjuice?** -Dashboard can be slow at times. -Copy and pasting content with existing formatting can cause issue. **What problems is Helpjuice solving and how is that benefiting you?** Easily share knowledge content with internal employees as well as distribution partners without barriers ### 20. Help juice is a good place to share internal knowledge and document processes **Rating:** 4.5/5.0 stars **Reviewed by:** Linnea G. | Support Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Helpjuice?** It is easy to use and search for what I need. It is not messy. There are many ways to make different sections, and good opportunities to make nice-looking content. **What do you dislike about Helpjuice?** I don't think there is something I dislike as such. Maybe even more ways to personalize content would be great. I'd love a voice to text option. **What problems is Helpjuice solving and how is that benefiting you?** It makes it easy for out team to share ideas and processes to we are more sufficient and share out knowledge. it is also very helpful when onboarding new teammates. ### 21. Design options are robust! **Rating:** 3.5/5.0 stars **Reviewed by:** Nigel J. | Program Data & Fiscal Administration Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Helpjuice?** The ability to update the front and CSS and HTML coding in a lot of ways to add dynamic user experience **What do you dislike about Helpjuice?** The level of difficulty to implement customization without additional fees **What problems is Helpjuice solving and how is that benefiting you?** Helping to keep staff educated on industry and client changes and centralizing standard procedures ### 22. Great overall experience rebuilding our old Helpjuice from the ground up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Helpjuice?** Helpjuice made it incredibly easy to rebuild our old knowledge base into something modern, clean and tailored to our needs. The platform is highly customisable, with great flexibility for design and layout. We’ve also appreciated how well it integrates with modern tools and tech. But the real highlight has been the customer service. The team has gone above and beyond at every stage to help bring our vision to life. **What do you dislike about Helpjuice?** The only downside is the number of pop-ups which can get in the way sometimes. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice serves as our company intranet and people portal. It hosts all our policies, benefits and other key internal information. With everything in one place, our colleagues spend less time searching for information and more time adding value. ### 23. Perfect help and support - every time **Rating:** 5.0/5.0 stars **Reviewed by:** Charlotte J. | Technical Communications consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Helpjuice?** Helpjuice is easy to use. Their support is excellent. Their developers have done a fine job on the customer requests we have had. **What do you dislike about Helpjuice?** I am looking forward to AI-help in regard to for instance proofreading. **What problems is Helpjuice solving and how is that benefiting you?** We have one place to organize and present our SaaS-documentation. ### 24. Convenient for writing documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Maryna Y. | Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 31, 2024 **What do you like best about Helpjuice?** - convenient dashboard for managing various writing activities - version control - draft version for editing (without publishing the article)/unpublishing and saving as draft - easy category creation/moving between categories - easy formating, headings etc. - good looking UI - in-built image editing tool for quick edits ( I use more professional one, but it's nice to have this one for smaller editing, especially when reviewing colleague's articles). - sending for Review features - great and quick support, the Support team is amazing! **What do you dislike about Helpjuice?** a couple of features would be nice to add or minor changes to make (filtering in the To Review section, copying tables (not using the source formating), improvingTable of contet layout) **What problems is Helpjuice solving and how is that benefiting you?** It helps to arrange articles by categories to reflect the company's complex system. ### 25. Fully featured knowledge management experience **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Helpjuice?** -Version control -User access control -AI-enabled search -Modern UI -Multiple media supported -White labeling and internal/external users supported -Support is excellent -Onboarding was easy (automated upload of existing documents) **What do you dislike about Helpjuice?** -Nothing yet (started onboarding in May 2025) **What problems is Helpjuice solving and how is that benefiting you?** We were using word docs on a file share to document policies and procedures. They were hard to find even if you knew where they were. Given this, they weren't used day to day, which means they were always out of date. ### 26. Some technical aspects of managing with Helpjuice **Rating:** 3.5/5.0 stars **Reviewed by:** Halim K. | User support manager / UX specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Helpjuice?** I really appreciate the responsiveness and support whenever I reach out. The vigilant communication and clear instructions in all cases are highly commendable. However, I noticed that the first auto-reply message could use some adjustment. Since I live in the Pacific time zone, it’s clear that the support team often replies based on US/Europe time zones. Instead of saying, "We typically reply in a few minutes," it might be better to say, "We typically reply in a few minutes, but it may take up to 24 hours." This small change could help set more realistic expectations. **What do you dislike about Helpjuice?** Some techincal/UX improvements are needed. 1) Translations for categories and article titles need to appear when switching locales. Right now, I have to copy-paste content into Google Translate to figure out what it is and where it's located because the titles aren’t translated. It would be helpful if English translation would appear per non-English content. 2) Locale switch UX needs improvement. The sidebar only shows 8 locales, and the rest appear under a three-dot menu. When I try to move the cursor to click the flags under the menu, the flags disappear, making it very difficult to switch locales. This issue needs to be addressed for smoother navigation. **What problems is Helpjuice solving and how is that benefiting you?** Easy management of all the content. Smooth navigation of the content with categories in multiple locales. ### 27. Good Knowledge Base tool **Rating:** 5.0/5.0 stars **Reviewed by:** Roberta B. | Online Store Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Helpjuice?** I like the features and how easy it is to upload new items within categories. I also appreciate the responsiveness of customer service. **What do you dislike about Helpjuice?** I think we can improve search tracking and analytics in general. **What problems is Helpjuice solving and how is that benefiting you?** Answers frequently asked questions and helps provide support to the booking team and customer support. ### 28. New User Login Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Diane P. | Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Helpjuice?** HelpJuice, in my opinion is very easy to use and understand. As a team member of Training, I am tasked to troubleshoot errors that other learners may run into. That was the scenario today. A new user was not accessing HelpJuice properly, which I didn't know, until I reached out to your HelpJuice HelpDesk team and reach Ivanna. **What do you dislike about Helpjuice?** At this time, I don't have anything that I dislike. **What problems is Helpjuice solving and how is that benefiting you?** HelpJuice will be a tool to streamline all aspects of our business, it is easy to use. ### 29. Helpjuice is a ready-to-use platform with everything you need for a great knowledge base! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Helpjuice?** Helpjuice is a ready-to-use tool that has everything you need for a great knowledge base: an intuitive UI, great categorization features, advanced editor, ready to-use designs etc. Helpjuice's greatest strength is the support team: they are super quick, take the time to listen, provide comprehensive feedback and follow up on each request. **What do you dislike about Helpjuice?** Adding a link to a heading in an article is possible, but it is a manual process. **What problems is Helpjuice solving and how is that benefiting you?** Our customers are able to find help easily, allowing them to resolve issues on their own. ### 30. Great Help Centre! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2024 **What do you like best about Helpjuice?** Easy to use! - Easy to use formatting - Options for private and public articles, these options are very flexible - Product release calls are great, and the product releases themselves - Their support team is epic, very responsive and helpful! **What do you dislike about Helpjuice?** Unable to search within Articles, such as an FAQ **What problems is Helpjuice solving and how is that benefiting you?** We keep all of our guides and educational topics in helpjuice, we use this internally and for our clients.. it can save us a lot of time! ### 31. A Much-Needed Knowledge Base Solution That Actually Works **Rating:** 5.0/5.0 stars **Reviewed by:** Jenolin J. | Technical Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Helpjuice?** Their support team is very responsive and receptive to feedback. **What do you dislike about Helpjuice?** The built-in "wizard shot" tool needs a little improvement. **What problems is Helpjuice solving and how is that benefiting you?** We’re an EdTech company offering a SaaS product (EdisonOS), and we struggled for a long time to maintain a clean, searchable knowledge base. Helpjuice has helped us streamline content creation and made it easier for users to find the help they need without contacting support. This reduces ticket volume and improves customer satisfaction. ### 32. Easy to use, customizable, and excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Fenneke G. | Technical Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Helpjuice?** Helpjuice has all the editing features I need to create documentation that is easy to read. The user end is fully customizable (by Helpjuice and/or by yourself if you have some programming knowledge), so it matches our branding layout. Its API also makes it possible to search knowledge articles from within another program. But what I find most important is their excellent Support department. Quick to reply and always helpful. So much better than with some other programs, it makes all the difference. Importing articles from our old knowledge base also went very smoothly. **What do you dislike about Helpjuice?** As is always the case with any product, Helpjuice is not perfect. The new editor that was introduced a while ago has a code view editor that is really hard to use compared to the old one, but you do need it every now and then to change buggy formatting. You can add anchors to sections in articles, but doing this is quite complicated (create a table of contents for the article, copy the link from there, and then remove the ToC again) and it contains section numbering so if you add a section above the number is off and the anchor doesn't work anymore. But its downsides are limited to relatively minor things like this. And Helpjuice has a feedback platform where you can propose changes, and these are actually picked up as well. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice makes the life of our own Support department easier, by offering answers to questions our users are repeatedly asking. That way they have more time to answer the one-off questions. Of course there are a lot of programs that can do this, but as a tech writer I like how it's easy to use and has all the features I need. ### 33. Helpjuice is fixing our problem... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Helpjuice?** ... of how to share institutional knowledge within a small company with multiple global locations. **What do you dislike about Helpjuice?** There can be bugs - because it is a rapidly evolving complex platform, but support has been excellent. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice promotes global inter company communication for us, specifically with regards to distribution of pertinent company knowledge and lessons learned. Allowing the entire workforce to contribute, from any location at any time, has widened the scope of our knowledgebase. ### 34. Excellent tool to have a Help for users and internal empoyees **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel Ángel B. | Head of PMO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Helpjuice?** In a short time you can start to have useful information to consult **What do you dislike about Helpjuice?** Data import utilities could be improved to have more options **What problems is Helpjuice solving and how is that benefiting you?** We are moving from having user manuals to online help. ### 35. Helpjuice is a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Helpjuice?** The editor is pretty easy to use and we can place Scribe HTML code to make the article creation process efficient. **What do you dislike about Helpjuice?** The translation process is a con. I wish that the buttons in the decision tree would match the language. When we want to translate an article, we expect it would automatically translate all articles into the selected languages.. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice gives us an easy way to publish our articles effectively and efficiently. ### 36. Good software and support **Rating:** 5.0/5.0 stars **Reviewed by:** Giancarlo C. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Helpjuice?** Fast support Customize template Easy way to contact Easy way to pubblish **What do you dislike about Helpjuice?** A lot of personalization need made by code **What problems is Helpjuice solving and how is that benefiting you?** clients could search easily and we have some data about their searches ### 37. They know what they are doing and also what the customer needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Burak Z. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Helpjuice?** AI comes in the right time you need it. They keep on improving an already mature and functioning product. Their support is next level. **What do you dislike about Helpjuice?** Nothing as far as I am concerned so far. **What problems is Helpjuice solving and how is that benefiting you?** It successfully helps my platform users with nearly every possible way they can need help about. It's context awareness and translation features save a lot of time. I definetely fell in love with HJ parsing and processing a 6 pages PDF of our older KB, and created 33 different articles on the fly from it. ### 38. Intuitive to update/maintain, easy to navigate from public-facing end too **Rating:** 5.0/5.0 stars **Reviewed by:** Christine K. | Head of Academics, Head of Program Management, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Helpjuice?** Helpjuice is very easy to use from the onset, with minimal training needed to get started. Our team is a mix of very-tech-phobic and moderately-tech-savvy folks, and everyone has been able to get articles listed, edited, organized hierarchically, and published immediately. It is quite impressive how intuitive the system is to use. It is worth mentioning that part of this is due to clever UI design. There's a sweet spot between clutter and too much white space/hidden features that require random hovering, and Helpjuice has found it. Re: onboarding, the Helpjuice team is readily available to migrate data, and they're always willing to answer questions via email, training sessions, and chat. Since we are using Helpjuice to manage all of the internal training, decision trees, checklists, etc., we're going to be using the program daily (and multiple times daily) all year round. The content needs to be organized intuitively so our staff can help themselves as we scale up. In addition to having an easy-to-use hierarchical system of organization, the AI search functions are incredibly helpful as we cross-link articles. I have not had the chance to use usage analytics yet, but I know this will be valuable as we iterate the information included in our knowledge base. **What do you dislike about Helpjuice?** The comment notification emails can't be archived separately, which means that sometimes things can get lost if you have a lot of edits from a single commenter across different articles. I think a "suggestion mode" editing function would be really useful since we have several team members writing and editing any given article. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice is helping us create scalable solutions to onboarding and new employee coaching. Because we can put decision trees, templates, step-by-step guides, and checklists all in one spot, in a searchable format, it is becoming MUCH easier to hire on help since employees can help themselves. ### 39. So Far, It's Working Out! **Rating:** 5.0/5.0 stars **Reviewed by:** Kiley W. | MR Team Member, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about Helpjuice?** We are still in the process of putting everything together, but so, we are really impressed by this software. It is incredibly user-friendly, and offers plenty of really neat and useful features. The customer service team is also very helpful and prompt. Hopefully, things will continue to go smoothly with this software. **What do you dislike about Helpjuice?** Personally, I wish it had a feature to make videos with little animations, which we've discovered help keep people's attention. **What problems is Helpjuice solving and how is that benefiting you?** It's helping us with finding information fast and will be used in future employee training. ### 40. Helpjuice Review **Rating:** 4.0/5.0 stars **Reviewed by:** Eman J. | Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Helpjuice?** Helpjuice is easy to use, great for organizing content, and the fast, helpful customer support really makes a difference. **What do you dislike about Helpjuice?** The customization options feel a bit limited without developer support, and navigating certain settings can be unintuitive. **What problems is Helpjuice solving and how is that benefiting you?** The customization options allow us to tailor the platform to our needs, which saves time, reduces repetitive questions, and boosts productivity. ### 41. A great addition to the workplace **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Helpjuice?** The ease of accessibility and syncing with our internal software **What do you dislike about Helpjuice?** It could be easier to format, and does take a bit of time to get used to and ensure it's formatted correctly **What problems is Helpjuice solving and how is that benefiting you?** Where regular training can be a struggle with all product and feature updates with a predominantly remote workbase, Helpjuice allows an individual to provide updated information to the entire team in a timely fashion ### 42. One of the best platforms I've used to create solid knowledge bases for tech companies. **Rating:** 4.5/5.0 stars **Reviewed by:** Walter I. | Associate Principal Support Consultant, Tier 3, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Helpjuice?** Extremely easy to use. The display result of the articles really look good on the reader end. Creating new article is really easy **What do you dislike about Helpjuice?** Not sure if it is me, but I can not login into HelpJuice in my Work PC from Chrome. So, I have to use Edge and I really do not like edge. **What problems is Helpjuice solving and how is that benefiting you?** A lot of information is shared with users of our products. So, we have articles that customers can read in order to solve issues that are not necessarily that hard to solve. Just following easy step by steps. This causes a considerable impact in our customer support service. ### 43. Excellent and easy to use system for help guides and information **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Helpjuice?** Easy to use, great support team and a good level of customisation and access. **What do you dislike about Helpjuice?** Sometimes I think there could be easier ways to do things around the text editor as it can be quite clunky but generally it's fine. Other than that the system is excellent. **What problems is Helpjuice solving and how is that benefiting you?** Less generic support emails in our inbox so more time to spend on other more important areas. ### 44. Helpjuice has made it easy to create, manage, and share knowledge articles across our team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Helpjuice?** I like how intuitive and user-friendly Helpjuice is. It makes creating and organizing knowledge content quick and efficient, with powerful search and customization features that support both authors and end users. **What do you dislike about Helpjuice?** At times, formatting can be a bit limited or inconsistent, especially when copying content from other sources. It would be great to have more robust formatting and layout options. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice is helping us centralize and standardize our processes by providing a single source of truth for SOPs. This has improved team alignment, reduced repetitive questions, and made onboarding and training much more efficient. ### 45. Easy to use Knowledge DB with amazing support team behind **Rating:** 4.5/5.0 stars **Reviewed by:** David M. | VP, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Helpjuice?** It simple, the editor is so much flexible. **What do you dislike about Helpjuice?** I wish it can be more integrated with Microsoft Edge **What problems is Helpjuice solving and how is that benefiting you?** Store our KB Easy to find them ### 46. 3 years in and still happy **Rating:** 5.0/5.0 stars **Reviewed by:** Vadim C. | Founder and MD, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Helpjuice?** We liked the onboarding - our old xwiki got migrated and organised nicely. Most recently we have enjoyed the new features, including the AI search and AI bot. So all-in-all we are happy with Helpjuce and wish the team continue the good work! **What do you dislike about Helpjuice?** Sometimes slow. also the versioning could be improved **What problems is Helpjuice solving and how is that benefiting you?** Our technical and internal documentation lives on helpjuice, which is searchable and easy to find. ### 47. Good and improvment is always apprisated **Rating:** 4.0/5.0 stars **Reviewed by:** Toncho T. | Systems Development, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Helpjuice?** It is relatively easy to add content and the automation translation module is very helpful. It is good to make a structure of a help library for a product you support or documents that need to be accessible only for your team or outside users. **What do you dislike about Helpjuice?** I've been experiencing issues leaving comments in a document for other editors. It's been quite challenging to leave a comment on an article in a specific place. The comment disappeared or I found it attached to the wrong place, not where I intended to have it. Also, when I use an accordion on a document usually when I open it the first time as a live page, the page scrolls to the end of the document instead of the top of the accordion I just opened. This is not helpful at all and is very confusing for the users, Many times, I need to refer to only specific parts of a document I created, and there is no function to add an anchor or somehow reference this part in an outside document. For example, in an e-mail, I want to point to one specific part of a document. I need to refer to the entire article and explain in the e-mail to what chapter I am referring to. It will be helpful to be able to have an internal link for a section that can be shared. I fixed this issue by creating a separate document for my separate sections for one article, but it not allow you to have the entire document in one place and use it as a place of reference **What problems is Helpjuice solving and how is that benefiting you?** Accessing documents in one place. Be able to make changes in one place and share these documents on different platforms. it helps us not to have multiple places for information and only one source of Truth Also, helps with the way the document can have a layout providing a similar structure for the help the communication which is helpful when you have a big amount of information to have a similar structure and the same formatting ### 48. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ambrish P. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2025 **What do you like best about Helpjuice?** Tabs, decision trees, Accordions, embedded articles, selective security for specified sections, customizations. This is the best platform I found. Easy to get started and easy to customize. Great & responsive customer service. **What do you dislike about Helpjuice?** Hoping they can roll out a built in quiz feature one day. But, in general, they have met every expectation of mine. **What problems is Helpjuice solving and how is that benefiting you?** SOPs for our business, HR Memos, etc ### 49. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Helpjuice?** Fast responses for customization requests. **What do you dislike about Helpjuice?** The dashboard could be a little more intuitive. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice helps us organize organization information and make it easily searchable and accessible to staff. It also allows for separate public interface. ### 50. Great resource **Rating:** 5.0/5.0 stars **Reviewed by:** matthew C. | Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2025 **What do you like best about Helpjuice?** Very helpful for training our clients. It really helps our customer support department **What do you dislike about Helpjuice?** It's a little hard to find things like the swifty Ai settings **What problems is Helpjuice solving and how is that benefiting you?** Our clients now use help juice instead of tying up our phone lines ## Helpjuice Discussions - [What is a knowledge base software?](https://www.g2.com/discussions/what-is-a-knowledge-base-software) - [What is Helpjuice used for?](https://www.g2.com/discussions/what-is-helpjuice-used-for) - [...](https://www.g2.com/discussions/1157) - 1 upvote - [...](https://www.g2.com/discussions/1156) - 1 upvote - [...](https://www.g2.com/discussions/1155) - 1 upvote - [View Helpjuice pricing details and edition comparison](https://www.g2.com/products/helpjuice/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+20%3A07%3A22+-0500&secure%5Bsession_id%5D=fb58c062-1490-4092-b15e-eb4c6e0648fc&secure%5Btoken%5D=9e8741d08346ecf74ac07142e1f1321e756e595513e2f23601da7c484b30a61c&format=llm_user) ## Helpjuice Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Appcues](https://www.g2.com/products/appcues/reviews) - [Blackbaud School Website System](https://www.g2.com/products/blackbaud-school-website-system/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Oracle SSO](https://www.g2.com/products/oracle-sso/reviews) - [Proactivanet](https://www.g2.com/products/proactivanet/reviews) - [SAS Viya](https://www.g2.com/products/sas-sas-viya/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Helpjuice Features **Administration** - Database Management - Data Workflows - Issue Management **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Knowledge Base** - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Social Features - Tagging - Upload - Comments ## Top Helpjuice Alternatives - [Document360](https://www.g2.com/products/document360/reviews) - 4.7/5.0 (528 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,656 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,260 reviews)