--- title: Helpjuice Reviews meta\_title: 'Helpjuice Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 380 reviews by the users' company size, role or industry to find out how Helpjuice works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 380 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

### Helpjuice Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the **ease of use** of Helpjuice, praising its user-friendly interface and quick setup for knowledge bases. [(80 mentions)](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1105303&qs=pros-and-cons#reviews)

Users value the **exceptional customer support** from Helpjuice, appreciating the fast assistance and ongoing tips provided. [(75 mentions)](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1105638&qs=pros-and-cons#reviews)

Users commend the **amazing customer support** from Helpjuice, consistently highlighting timely assistance and valuable feedback. [(68 mentions)](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1105358&qs=pros-and-cons#reviews)

Users appreciate the **intuitive interface** of Helpjuice, which simplifies content management and enhances team collaboration. [(59 mentions)](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1104826&qs=pros-and-cons#reviews)

Users value the **customization options** of Helpjuice, enhancing their knowledge base's effectiveness and organization. [(54 mentions)](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1106115&qs=pros-and-cons#reviews)

Users experience **limited customization options** , feeling forced into AI features and facing unclear pricing for requests. [(22 mentions)](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1104968&qs=pros-and-cons#reviews)

Users face **editing difficulties** due to an outdated interface and bugs that hinder efficient content management. [(20 mentions)](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1105489&qs=pros-and-cons#reviews)

Users face **formatting issues** and limited translation options in Helpjuice, making documentation somewhat difficult to navigate. [(19 mentions)](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1103308&qs=pros-and-cons#reviews)

Users believe **AI limitations** hinder overall functionality, preferring more effective and informative search capabilities. [(14 mentions)](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1105845&qs=pros-and-cons#reviews)

Users find the **learning curve steep** , as the interface and organization can be confusing and require time to master. [(13 mentions)](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1105771&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Helpjuice

##### 1. Ease of Use

Users value the **ease of use** of Helpjuice, praising its user-friendly interface and quick setup for knowledge bases.
[
See 80 mentions
](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1105303&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Effortless SSO and a User-Friendly UI That Keeps Content Organized"

What do you like about Helpjuice?

Single Sign On makes logging in easy and fast it and eliminates password management / resets. Once logged in, the UI is extremely user-friendly and ha

MC

Michael C.

Small-Business (50 or fewer emp.)

5.0/5

"Helpjuice Delivers: Excellent Look & Feel, AI That Works, and Outstanding Support"

What do you like about Helpjuice?

There are so many things to like about Helpjuice. The look and feel of the end product is excellent, and the AI actually works. The included migration

##### 2. Helpful

Users value the **exceptional customer support** from Helpjuice, appreciating the fast assistance and ongoing tips provided.
[
See 75 mentions
](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1105638&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Effortless SSO and a User-Friendly UI That Keeps Content Organized"

What do you like about Helpjuice?

Single Sign On makes logging in easy and fast it and eliminates password management / resets. Once logged in, the UI is extremely user-friendly and ha

 ![Simon L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simon L.")
SL

Simon L.

Mid-Market (51-1000 emp.)

5.0/5

"Exceptional Knowledge Base Experience with Outstanding HelpJuice Support"

What do you like about Helpjuice?

Carlsberg doesn’t make Knowledge Bases, but even if they did, they still wouldn’t come close to HelpJuice. From start to finish, the experience has be

##### 3. Customer Support

Users commend the **amazing customer support** from Helpjuice, consistently highlighting timely assistance and valuable feedback.
[
See 68 mentions
](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1105358&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
T

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Feature-Rich Platform with Excellent Customer Support"

What do you like about Helpjuice?

It has a lot of features and they have good customer support.

 ![Simon L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simon L.")
SL

Simon L.

Mid-Market (51-1000 emp.)

5.0/5

"Exceptional Knowledge Base Experience with Outstanding HelpJuice Support"

What do you like about Helpjuice?

Carlsberg doesn’t make Knowledge Bases, but even if they did, they still wouldn’t come close to HelpJuice. From start to finish, the experience has be

##### 4. Features

Users appreciate the **intuitive interface** of Helpjuice, which simplifies content management and enhances team collaboration.
[
See 59 mentions
](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1104826&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
T

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Feature-Rich Platform with Excellent Customer Support"

What do you like about Helpjuice?

It has a lot of features and they have good customer support.

MC

Michael C.

Small-Business (50 or fewer emp.)

5.0/5

"Helpjuice Delivers: Excellent Look & Feel, AI That Works, and Outstanding Support"

What do you like about Helpjuice?

There are so many things to like about Helpjuice. The look and feel of the end product is excellent, and the AI actually works. The included migration

##### 5. Customization

Users value the **customization options** of Helpjuice, enhancing their knowledge base's effectiveness and organization.
[
See 54 mentions
](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1106115&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Jaime D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime D.")
JD

Jaime D.

Mid-Market (51-1000 emp.)

4.5/5

"No-Code Help Center with Expert Support, Great Integrations, and Fair Pricing"

What do you like about Helpjuice?

This platform offers the perfect balance of autonomy and support. I was able to launch a custom-looking help center from scratch in weeks without writ

 ![Дмитро T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Дмитро T.")
ДT

Дмитро T.

Enterprise (\> 1000 emp.)

5.0/5

"Manual and efficient solution for internal knowledge base"

What do you like about Helpjuice?

Helpjuice is clean, easy to use, and highly customizable. The AI-powered search is very effective and helps our team quickly find the right articles.

### 5 Cons or Disadvantages of Helpjuice

##### 1. Limited Customization

Users experience **limited customization options** , feeling forced into AI features and facing unclear pricing for requests.
[
See 22 mentions
](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1104968&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
T

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"A great value!"

What do you dislike about Helpjuice?

The process of creating a custom theme could be better without the need to pay for a separate testing environment.

 ![Matthew M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew M.")
MM

Matthew M.

Enterprise (\> 1000 emp.)

5.0/5

"Always an excellent experience"

What do you dislike about Helpjuice?

Customizing look-and-feel is a bit of a learning curve, getting support feedback can take time

##### 2. Editing Difficulties

Users face **editing difficulties** due to an outdated interface and bugs that hinder efficient content management.
[
See 20 mentions
](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1105489&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Enya O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Enya O.")
EO

Enya O.

Mid-Market (51-1000 emp.)

5.0/5

"Efficient Knowledge Management, Needs Better Editing Access"

What do you dislike about Helpjuice?

I don't like the editing accessibility. I'd like to be able to make edits myself.

MH

Michelle H.

Small-Business (50 or fewer emp.)

5.0/5

"Streamlined Knowledge Management with Excellent Support"

What do you dislike about Helpjuice?

While I appreciate many aspects of Helpjuice, there are a few areas that could be improved. I really miss having live chat support available while I'm

##### 3. Formatting Issues

Users face **formatting issues** and limited translation options in Helpjuice, making documentation somewhat difficult to navigate.
[
See 19 mentions
](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1103308&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
E

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Effortless Article Creation and Organization with Excellent Search"

What do you dislike about Helpjuice?

As with any publishing technology, there are times when articles appear differently than expected. This means I occasionally need to go back and adjus

 ![Joanna W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joanna W.")
JW

Joanna W.

Small-Business (50 or fewer emp.)

1.5/5

"So many bugs, and no fixes / poor support responses"

What do you dislike about Helpjuice?

We signed up to helpjuice over a month ago and had the migration team import articles for us. Since then I consistently keep running into bugs that ca

##### 4. AI Limitations

Users believe **AI limitations** hinder overall functionality, preferring more effective and informative search capabilities.
[
See 14 mentions
](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1105845&qs=pros-and-cons#reviews)

See Related User Reviews

MH

Michelle H.

Small-Business (50 or fewer emp.)

5.0/5

"Streamlined Knowledge Management with Excellent Support"

What do you dislike about Helpjuice?

While I appreciate many aspects of Helpjuice, there are a few areas that could be improved. I really miss having live chat support available while I'm

 ![Daniel C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel C.")
DC

Daniel C.

Small-Business (50 or fewer emp.)

5.0/5

"A great product that has made controlling our Knowledge Base easy"

What do you dislike about Helpjuice?

One thing we have found to be an issue is regarding how the Glossary works. Due to our company being English, the Glossary has limitations with search

##### 5. Learning Curve

Users find the **learning curve steep** , as the interface and organization can be confusing and require time to master.
[
See 13 mentions
](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1105771&qs=pros-and-cons#reviews)

See Related User Reviews

AT

Amy T.

Mid-Market (51-1000 emp.)

5.0/5

"Centralized Knowledge Hub That Simplifies Onboarding and Daily Tasks"

What do you dislike about Helpjuice?

Terms such as "slugs" and other issues that may come up when in the dashboard and trying to creating an article using a template could be explained be

 ![Matthew M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew M.")
MM

Matthew M.

Enterprise (\> 1000 emp.)

5.0/5

"Always an excellent experience"

What do you dislike about Helpjuice?

Customizing look-and-feel is a bit of a learning curve, getting support feedback can take time

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SV

Srdjan V.

Customer Success Manager

Small-Business (50 or fewer emp.)

8/18/2025

"Helpjuice rocks on so many levels."

5/5

What do you like best about Helpjuice?

We have used Helpjuice for years and can't see ourselves from using anything else. The ease of set-up, updating KB, multi-language support, and customer support is unparalleled. There are so many great features, that just make it easy to stay on top of something as complex as a KB, and they make it really easy to implement and include new people into the gist of it all. On top of it all, they keep adding new features, actively include and poll their customers into potential improvements, and overall, the quality of their product, pricing and customer support CANNOT be beat. Making updates, changes and even things like complete restructuring of one's KB are so easy and quick to do, and can be done independently. Review collected by and hosted on G2.com.

What do you dislike about Helpjuice?

I can't think of any. Onboarding may be deemed as hard by some people, but the interface is intuitive, and there are so many ways they support you, so the only way one may struggle is if one refuses help or avoids searching for answers and aids that are available to guide them through the whole proccess. Review collected by and hosted on G2.com.

What problems is Helpjuice solving and how is that benefiting you?

They help us keep an updated and professionally organized KB, that most importantly helps both our users and customers, elevating our customer experience and service to the professional level we strive to keep and achieve. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

MS

Mansi S.

Instructional Designer

Enterprise (\> 1000 emp.)

8/15/2025

"Simple but powerful!"

5/5

What do you like best about Helpjuice?

Helpjuice has been an excellent solution for building and maintaining our company’s knowledge base. It not only meets but exceeds our need for creating a clear, structured, and professional resource hub. One of the biggest strengths is how well it supports AI-driven search, allowing our teams to quickly find accurate answers without having to dig through multiple sources.

The platform is user-friendly, making content creation and updates smooth even for non-technical team members. Its customization options allow us to align the design with our brand identity, while analytics help us understand usage trends and continuously improve our articles. Review collected by and hosted on G2.com.

What do you dislike about Helpjuice?

While the article editor works well, there are occasional bugs and it could benefit from more advanced formatting options. These formatting issues can sometimes be a bit challenging to work around, and there’s a little room for UX refinement. That said, their support team is always quick, friendly, and effective in resolving issues. Review collected by and hosted on G2.com.

What problems is Helpjuice solving and how is that benefiting you?

Helpjuice helps us create a centralized, well-structured knowledge base that integrates seamlessly with AI search, making information easy to find for our team. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

JC

Jake C.

Knowledgebase Manager

Mid-Market (51-1000 emp.)

8/15/2025

"Cheaper than alternatives but a lot for your money"

5/5

What do you like best about Helpjuice?

The livechat staff are very helpfull and quick to respond. The integration and customisation is very easy. This is coming from someone who has a VERY basic understanding of coding. There is also a free AI chatbot which can save a lot of time if you have a tech/customer support team. Review collected by and hosted on G2.com.

What do you dislike about Helpjuice?

New features are often released before they're fully cooked. We often wait for a release, give it a couple months for the kinks to be ironed out, then implement.

If you find a bug or ask about a upcoming release, there is never an SLA or ETA given. We've sometimes just had to find a workaround and live with it. Review collected by and hosted on G2.com.

What problems is Helpjuice solving and how is that benefiting you?

Our tech and customer service teams can use articles to send to customers and quickly close the tickets. This saves us time/money and overall increases customer satisfaction.

New employees, when dealing with something they are unsure about, can often search for answers in the Knowledgebase, reducing training time. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Kyle L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle L.")
KL

Kyle L.

Director of Communications and Marketing

Mid-Market (51-1000 emp.)

8/15/2025

"Excited to Use Helpjuice for K–8 Independent School"

5/5

What do you like best about Helpjuice?

I love that Helpjuice combines a robust feature set with a clean, intuitive interface that makes it easy to get up and running quickly. The functionality is excellent, and the customer support team is truly outstanding—always responsive and helpful. I also appreciate that Helpjuice clearly strives for continual improvement, which gives me confidence in using it long-term. Review collected by and hosted on G2.com.

What do you dislike about Helpjuice?

Honestly, my only “dislike” isn’t about the product itself—it’s simply that, as a one-person shop, I wish I had more time to dedicate to building out our knowledge base. The good news is that Helpjuice has been incredibly supportive in helping me make steady progress, offering guidance and resources that make the process manageable. Review collected by and hosted on G2.com.

What problems is Helpjuice solving and how is that benefiting you?

Helpjuice allows us to serve three key audiences—faculty and staff, current parents, and prospective parents—through a single robust, interactive knowledge base. This central hub makes it easy for each group to quickly find the information they need, saving time for our users and streamlining our communications. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

AT

Amy T.

Senior Customer Care Specialist and Helpjuice SME

Mid-Market (51-1000 emp.)

11/10/2025

"Centralized Knowledge Hub That Simplifies Onboarding and Daily Tasks"

5/5

What do you like best about Helpjuice?

Helpjuice is very helpful with managing all the documents, instructions, customer and plant information in one helpful location. Having Helpjuice has made it very easy to direct new hires and colleagues to the correct site for all of the support they need with their daily tasks. Review collected by and hosted on G2.com.

What do you dislike about Helpjuice?

Terms such as "slugs" and other issues that may come up when in the dashboard and trying to creating an article using a template could be explained better in order to understand what we need to do next. Review collected by and hosted on G2.com.

What problems is Helpjuice solving and how is that benefiting you?

Helpjuice adds value by allowing us to use one site for multiple instructions, articles, links and tutorials all in one place. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

RJ

Read J.

Staff Engineer

Small-Business (50 or fewer emp.)

8/8/2025

"Extremely Helpful"

5/5

What do you like best about Helpjuice?

Helpjuice allows all my colleagues to post the knowledge they have about a subject. We are all able to collaborate and add to the article which makes everyone at work effective and efficient. This has been very helpful in my field because there are a lot of little things that can slow the process down and take a long time to figure out for each individual. With Helpjuice, everyone at work can learn and understand and grow in their job without any one mentor taking all their time to teach and answer questions about a subject matter. Everyone benefits. It has been extremely helpful. It also keeps everyone on the same page so that no one engineer is designing a retaining wall or suspended slab differently than everyone else. The Helpjuice article creates a standard of how things are designed at my work. Review collected by and hosted on G2.com.

What do you dislike about Helpjuice?

Nothing! Its great! I don't see a downside to this method. Review collected by and hosted on G2.com.

What problems is Helpjuice solving and how is that benefiting you?

It helps people find the right answers to problems and teaches everyone at work how something is to be done so that no engineer designs something completely different than company standards. It pools the knowledge of the entire company about the subject matter into each article. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Manuel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manuel M.")
MM

Manuel M.

Key Account Manager

Mid-Market (51-1000 emp.)

3/10/2026

"Helpjuice: Powerful customization and robust content management"

5/5

What do you like best about Helpjuice?

What I like most about helpjuice is the customization that can be applied to the articles, accompanied by robust functionality for managing all the content. Review collected by and hosted on G2.com.

What do you dislike about Helpjuice?

Something that could be improved is the search engine; sometimes it is a bit complicated to find the article you want when there are many similar topics. Review collected by and hosted on G2.com.

What problems is Helpjuice solving and how is that benefiting you?

Initially document the acquired knowledge and all the experience of what happens in the operation, with helpjuice we were able to centralize and make that knowledge available to everyone. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 inviteAI Translated

 ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking")
UB

Verified User in Banking

Mid-Market (51-1000 emp.)

2/17/2026

"Effortless SSO and a User-Friendly UI That Keeps Content Organized"

5/5

What do you like best about Helpjuice?

Single Sign On makes logging in easy and fast it and eliminates password management / resets. Once logged in, the UI is extremely user-friendly and having tags reduces the likelihood of duplicate articles / content. Review collected by and hosted on G2.com.

What do you dislike about Helpjuice?

I have not found any aspects to dislike since starting to use it in 2023. Review collected by and hosted on G2.com.

What problems is Helpjuice solving and how is that benefiting you?

My employer uses it to create and update articles containing policies / procedures for all departments across the bank. It has been beneficial as a single, clear and easily accessible repository that shows that we are in compliance with regulatory requirements. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Linda v.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Linda v.")
LV

Linda v.

Customer care specialist

Small-Business (50 or fewer emp.)

8/18/2025

"One platform for all our knowledge"

5/5

What do you like best about Helpjuice?

What I really appreciate is how quick and easy it is to create new articles, while still keeping a clear overview in the different folders. Their customer service via chat is very responsive and always explains things clearly. Recently we also started using Swifty AI – I don’t have much experience with it yet, but the first results look very promising. Review collected by and hosted on G2.com.

What do you dislike about Helpjuice?

Sometimes the loading time after searching can be a bit slow, but other than that I’ve experienced very few issues. Review collected by and hosted on G2.com.

What problems is Helpjuice solving and how is that benefiting you?

Before Helpjuice, we worked with different tools to manage our information sources. Now we have one centralized system where we bring all of our information together. This means all employees have access to the same knowledge in one place, which leads to faster and more consistent answers to our customers. Internally, this also creates a lot more efficiency in our daily work. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

AL

Anton L.

Tech writer

Mid-Market (51-1000 emp.)

10/13/2025

"Flexible and feature rich knowledge base"

5/5

What do you like best about Helpjuice?

Helpjuice has numerous amount of features and convenient level editor, and it does not feel overwhelming at the same time. Version control system is quite versatile, built-in translation feature also helps a lot. Helpjuice support staff is also worth mentioning, they are quite fast and responsive. They can help out and implement pretty much any fix you would like to see. Review collected by and hosted on G2.com.

What do you dislike about Helpjuice?

While UI and UX are mostly good, I would say that customization request portal should be located in a more intuitive way. It is not a deal-breaker though. Review collected by and hosted on G2.com.

What problems is Helpjuice solving and how is that benefiting you?

Helpjuice help us out with hosting the knowledge base articles themselves. Also, the support staff help us out with most of the bugs we have encountered. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

##### Categories on G2

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