--- title: Helpjuice Reviews meta\_title: 'Helpjuice Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 380 reviews by the users' company size, role or industry to find out how Helpjuice works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 380 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Helpjuice Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Helpjuice, praising its user-friendly interface and quick setup for knowledge bases. [(80 mentions)](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1105303&qs=pros-and-cons#reviews) Users value the **exceptional customer support** from Helpjuice, appreciating the fast assistance and ongoing tips provided. [(75 mentions)](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1105638&qs=pros-and-cons#reviews) Users commend the **amazing customer support** from Helpjuice, consistently highlighting timely assistance and valuable feedback. [(68 mentions)](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1105358&qs=pros-and-cons#reviews) Users appreciate the **intuitive interface** of Helpjuice, which simplifies content management and enhances team collaboration. [(59 mentions)](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1104826&qs=pros-and-cons#reviews) Users value the **customization options** of Helpjuice, enhancing their knowledge base's effectiveness and organization. [(54 mentions)](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1106115&qs=pros-and-cons#reviews) Users experience **limited customization options** , feeling forced into AI features and facing unclear pricing for requests. [(22 mentions)](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1104968&qs=pros-and-cons#reviews) Users face **editing difficulties** due to an outdated interface and bugs that hinder efficient content management. [(20 mentions)](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1105489&qs=pros-and-cons#reviews) Users face **formatting issues** and limited translation options in Helpjuice, making documentation somewhat difficult to navigate. [(19 mentions)](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1103308&qs=pros-and-cons#reviews) Users believe **AI limitations** hinder overall functionality, preferring more effective and informative search capabilities. [(14 mentions)](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1105845&qs=pros-and-cons#reviews) Users find the **learning curve steep** , as the interface and organization can be confusing and require time to master. [(13 mentions)](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1105771&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Helpjuice ##### 1. Ease of Use Users value the **ease of use** of Helpjuice, praising its user-friendly interface and quick setup for knowledge bases. [ See 80 mentions ](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1105303&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless SSO and a User-Friendly UI That Keeps Content Organized" What do you like about Helpjuice? Single Sign On makes logging in easy and fast it and eliminates password management / resets. Once logged in, the UI is extremely user-friendly and ha MC Michael C. Small-Business (50 or fewer emp.) 5.0/5 "Helpjuice Delivers: Excellent Look & Feel, AI That Works, and Outstanding Support" What do you like about Helpjuice? There are so many things to like about Helpjuice. The look and feel of the end product is excellent, and the AI actually works. The included migration ##### 2. Helpful Users value the **exceptional customer support** from Helpjuice, appreciating the fast assistance and ongoing tips provided. [ See 75 mentions ](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1105638&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless SSO and a User-Friendly UI That Keeps Content Organized" What do you like about Helpjuice? Single Sign On makes logging in easy and fast it and eliminates password management / resets. Once logged in, the UI is extremely user-friendly and ha ![Simon L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simon L.") SL Simon L. Mid-Market (51-1000 emp.) 5.0/5 "Exceptional Knowledge Base Experience with Outstanding HelpJuice Support" What do you like about Helpjuice? Carlsberg doesn’t make Knowledge Bases, but even if they did, they still wouldn’t come close to HelpJuice. From start to finish, the experience has be ##### 3. Customer Support Users commend the **amazing customer support** from Helpjuice, consistently highlighting timely assistance and valuable feedback. [ See 68 mentions ](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1105358&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") T Verified User Small-Business (50 or fewer emp.) 5.0/5 "Feature-Rich Platform with Excellent Customer Support" What do you like about Helpjuice? It has a lot of features and they have good customer support. ![Simon L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simon L.") SL Simon L. Mid-Market (51-1000 emp.) 5.0/5 "Exceptional Knowledge Base Experience with Outstanding HelpJuice Support" What do you like about Helpjuice? Carlsberg doesn’t make Knowledge Bases, but even if they did, they still wouldn’t come close to HelpJuice. From start to finish, the experience has be ##### 4. Features Users appreciate the **intuitive interface** of Helpjuice, which simplifies content management and enhances team collaboration. [ See 59 mentions ](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1104826&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") T Verified User Small-Business (50 or fewer emp.) 5.0/5 "Feature-Rich Platform with Excellent Customer Support" What do you like about Helpjuice? It has a lot of features and they have good customer support. MC Michael C. Small-Business (50 or fewer emp.) 5.0/5 "Helpjuice Delivers: Excellent Look & Feel, AI That Works, and Outstanding Support" What do you like about Helpjuice? There are so many things to like about Helpjuice. The look and feel of the end product is excellent, and the AI actually works. The included migration ##### 5. Customization Users value the **customization options** of Helpjuice, enhancing their knowledge base's effectiveness and organization. [ See 54 mentions ](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1106115&qs=pros-and-cons#reviews) See Related User Reviews ![Jaime D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime D.") JD Jaime D. Mid-Market (51-1000 emp.) 4.5/5 "No-Code Help Center with Expert Support, Great Integrations, and Fair Pricing" What do you like about Helpjuice? This platform offers the perfect balance of autonomy and support. I was able to launch a custom-looking help center from scratch in weeks without writ ![Дмитро T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Дмитро T.") ДT Дмитро T. Enterprise (\> 1000 emp.) 5.0/5 "Manual and efficient solution for internal knowledge base" What do you like about Helpjuice? Helpjuice is clean, easy to use, and highly customizable. The AI-powered search is very effective and helps our team quickly find the right articles. ### 5 Cons or Disadvantages of Helpjuice ##### 1. Limited Customization Users experience **limited customization options** , feeling forced into AI features and facing unclear pricing for requests. [ See 22 mentions ](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1104968&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") T Verified User Mid-Market (51-1000 emp.) 5.0/5 "A great value!" What do you dislike about Helpjuice? The process of creating a custom theme could be better without the need to pay for a separate testing environment. ![Matthew M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew M.") MM Matthew M. Enterprise (\> 1000 emp.) 5.0/5 "Always an excellent experience" What do you dislike about Helpjuice? Customizing look-and-feel is a bit of a learning curve, getting support feedback can take time ##### 2. Editing Difficulties Users face **editing difficulties** due to an outdated interface and bugs that hinder efficient content management. [ See 20 mentions ](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1105489&qs=pros-and-cons#reviews) See Related User Reviews ![Enya O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Enya O.") EO Enya O. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Knowledge Management, Needs Better Editing Access" What do you dislike about Helpjuice? I don't like the editing accessibility. I'd like to be able to make edits myself. MH Michelle H. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Knowledge Management with Excellent Support" What do you dislike about Helpjuice? While I appreciate many aspects of Helpjuice, there are a few areas that could be improved. I really miss having live chat support available while I'm ##### 3. Formatting Issues Users face **formatting issues** and limited translation options in Helpjuice, making documentation somewhat difficult to navigate. [ See 19 mentions ](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1103308&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Article Creation and Organization with Excellent Search" What do you dislike about Helpjuice? As with any publishing technology, there are times when articles appear differently than expected. This means I occasionally need to go back and adjus ![Joanna W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joanna W.") JW Joanna W. Small-Business (50 or fewer emp.) 1.5/5 "So many bugs, and no fixes / poor support responses" What do you dislike about Helpjuice? We signed up to helpjuice over a month ago and had the migration team import articles for us. Since then I consistently keep running into bugs that ca ##### 4. AI Limitations Users believe **AI limitations** hinder overall functionality, preferring more effective and informative search capabilities. [ See 14 mentions ](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1105845&qs=pros-and-cons#reviews) See Related User Reviews MH Michelle H. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Knowledge Management with Excellent Support" What do you dislike about Helpjuice? While I appreciate many aspects of Helpjuice, there are a few areas that could be improved. I really miss having live chat support available while I'm ![Daniel C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel C.") DC Daniel C. Small-Business (50 or fewer emp.) 5.0/5 "A great product that has made controlling our Knowledge Base easy" What do you dislike about Helpjuice? One thing we have found to be an issue is regarding how the Glossary works. Due to our company being English, the Glossary has limitations with search ##### 5. Learning Curve Users find the **learning curve steep** , as the interface and organization can be confusing and require time to master. [ See 13 mentions ](https://www.g2.com/products/helpjuice/reviews?filters%5Bsentiment_snippet%5D=1105771&qs=pros-and-cons#reviews) See Related User Reviews AT Amy T. Mid-Market (51-1000 emp.) 5.0/5 "Centralized Knowledge Hub That Simplifies Onboarding and Daily Tasks" What do you dislike about Helpjuice? Terms such as "slugs" and other issues that may come up when in the dashboard and trying to creating an article using a template could be explained be ![Matthew M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew M.") MM Matthew M. Enterprise (\> 1000 emp.) 5.0/5 "Always an excellent experience" What do you dislike about Helpjuice? 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We used Helpjuice as knowledge base software. It’s a great product: flexible in design, with extensive statistics. For us, it’s best-in-class for a knowledge base—easy to use, clear, and visually well done—and the support is amazing. Review collected by and hosted on G2.com. What do you dislike about Helpjuice? Some features might be more useful for other customers, while others are a better fit for our requirements. Review collected by and hosted on G2.com. What problems is Helpjuice solving and how is that benefiting you? The customization spectrum is huge: it’s great to see and also functional to use. No wishes were left open—thank you. The technical support is excellent; sorry to repeat, but it’s not just the software, it’s the people behind it who make the difference. And you can definitely say this for Helpjuice: professional, quick, and uncomplicated customer support. In any circumstance, they’re happy to help and solve problems. To me, that’s the result of a great team and great leadership. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jaime D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime D.") JD Jaime D. Manager of Product Enablement and Training Mid-Market (51-1000 emp.) 1/29/2026 "No-Code Help Center with Expert Support, Great Integrations, and Fair Pricing" 4.5/5 What do you like best about Helpjuice? This platform offers the perfect balance of autonomy and support. I was able to launch a custom-looking help center from scratch in weeks without writing a single line of code. When I do have complex technical needs, I prefer to leave it to their experts, who are always available to assist. The peace of mind is worth it alone. Their support team recently resolved an urgent, self-inflicted technical issue with my articles in record time. Excellent integrations and very fair pricing for growing teams. Review collected by and hosted on G2.com. What do you dislike about Helpjuice? Sometimes the links break within articles or the articles get set to private without me setting them as such. But the wins far outweigh the small technical glitches. Review collected by and hosted on G2.com. What problems is Helpjuice solving and how is that benefiting you? Helpjuice solved our need for a centralized "home base" for our technical docs and guides. As a customer educator in a startup, I needed a way to organize our knowledge fast, and I was able to build our entire help center from scratch in just a few weeks. Specifically, it solves three major pain points for us: The "Technical Bottleneck": I can make the pages look custom and professional without needing to write code. However, the flexibility to add my own code, or better yet, request their experts to help with complex coding needs—means I never get stuck. It’s the perfect balance for someone who isn't a full-time developer. Customer Self-Service: It makes it incredibly easy for our customers to find the answers they are looking for on their own. By integrating with our support team’s tools, our agents can also link articles instantly, which has streamlined our entire support workflow. Operational Risk: When things go wrong, I’m not alone. I recently had an urgent issue where I accidentally "broke" some articles, and their support team stepped in and fixed it almost immediately. For a startup, the fair pricing and the peace of mind that comes with their fast, expert support make it an unbeatable solution for scaling our customer education. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Sports](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Sports") US Verified User in Sports Small-Business (50 or fewer emp.) 6/27/2026 "Easy to Use with AI Functionality I Really Like" 4.5/5 What do you like best about Helpjuice? It’s quite easy to understand and use. I also really like the AI functionality. Review collected by and hosted on G2.com. What do you dislike about Helpjuice? I don’t like that, when I’m working with articles, I have to open the editor just to see whether an article is public or internal. It adds an unnecessary extra step to the process. Review collected by and hosted on G2.com. What problems is Helpjuice solving and how is that benefiting you? It's helping to organize and structure a well done helpcenter Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Joanna W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joanna W.") JW Joanna W. Operational Team Lead of Onboarding Small-Business (50 or fewer emp.) 8/17/2025 "So many bugs, and no fixes / poor support responses" 1.5/5 What do you like best about Helpjuice? Easy to segment user access by product, while reducing duplicate content. All the features you expect from a knowledge base software company, plus some nice extras. Review collected by and hosted on G2.com. What do you dislike about Helpjuice? We signed up to helpjuice over a month ago and had the migration team import articles for us. Since then I consistently keep running into bugs that cause me to lose my work, and lose formatting changes that I have made. I have reported these to the team and shared loom recordings, the team acknowledged there were bugs but told me they're unlikely to get looked at by the dev team for atleast a few weeks (let alone fixed) because the are focusing on a sprint to get new features out. This is very disappointing, and very frustrating as we are a week out from launch and I haven't been given any workarounds or even been told that the bugs have been passed on to the dev team. Review collected by and hosted on G2.com. What problems is Helpjuice solving and how is that benefiting you? Customers rely on support and setup teams for information about how to use the product, set up features, troubleshoot etc. As we are scaling this is no longer feasible. Content needs to be available in multiple languages, with different content showing sometimes based on user attributes (i.e. location / subscription). Helpjuice is helping us solve all these problems - or it will, if they can actually provide decent support and fix the bugs I keep experiencing and reporting. Review collected by and hosted on G2.com. Show More 9/14/2025 Current UserValidated ReviewerSource: Organic ![Paula G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paula G.") PG Paula G. Manager, Customer Success Small-Business (50 or fewer emp.) 9/5/2025 "User friendly, great customer service, loads of possibilities" 4.5/5 What do you like best about Helpjuice? I love the way the tool is super flexible; we can adapt everything to meet our business needs. I also love the fact that our clients and customers can leave direct feedback on our knowledge base. It's a great wya to stay on top of what could be made clearer or needs elaboration. The stats on publications are also great. Customer service is impeccable, always available, and very reactive to our demands. We had a challenging timeline for implementation and the team was great! We migrated lots of content we already had produced and it took no time. Review collected by and hosted on G2.com. What do you dislike about Helpjuice? Dependence on more technical teams for edits or personalisations. Lack of clarity about personalisation process and fees. Some things can be done by ourselves but we need to "know" in order to do so. Review collected by and hosted on G2.com. What problems is Helpjuice solving and how is that benefiting you? We have developped a new platform solution and needed a high-end knowledge base with better automations and tracking than what we could do on Hubspot. HelpJuice has AI integrated features that enable our clients with greater autonomy when is comes to answering their questions or inquiries without having to mobilize team members all the time, leading to better time allocation on added-value tasks for the team on our side. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Enya O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Enya O.") EO Enya O. Support Operator Mid-Market (51-1000 emp.) 2/1/2026 "Efficient Knowledge Management, Needs Better Editing Access" 5/5 What do you like best about Helpjuice? Helpjuice has been a great tool for our Support Team. It allows for easily accessible training for new hires and allows for knowledge to be found quickly, along with its AI features for both the support team and customers alike. The Helpjuice support team is also fast, efficient, and helpful. Review collected by and hosted on G2.com. What do you dislike about Helpjuice? I don't like the editing accessibility. I'd like to be able to make edits myself. Review collected by and hosted on G2.com. What problems is Helpjuice solving and how is that benefiting you? Helpjuice helps me with time management, knowledge management, and organization. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 11/12/2025 "Wonderful tool to house frequently asked question documents for teams to refer to" 5/5 What do you like best about Helpjuice? A great tool to house procedures for my team of customer care representatives. Versatile, allowing you to add keywords for easy searching, while also allowing users to provide their feedback or input if they would like updates made to the documents. Review collected by and hosted on G2.com. What do you dislike about Helpjuice? Nothing that pops out at the moment. I think while we do have keywords we can type in for easier searching, at times, articles to not pop up. Review collected by and hosted on G2.com. What problems is Helpjuice solving and how is that benefiting you? Helpjuice helps me and my team stay organized. You can't remember everything. Helpjuice provides us with an outlet for documents to refer to for use on our day-to-day activities as a refresher on procedures. We use many different platforms and have many many customers with accounts my reps. need to manage. Helpjuice offers the platform for easy to reference articles to perform work functions in a more efficient manner, as well as to avoid errors in processes by being able to refer to the how-to documents quickly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mélanie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mélanie B.") MB Mélanie B. Training & Documentation Specialist Small-Business (50 or fewer emp.) 11/15/2024 "Helpjuice really meets our needs, we highly recommend it!" 5/5 What do you like best about Helpjuice? We use Helpjuice every day for the documentation intended for users of our platform. It is very easy to use and integrate. The setup and learning process is very simple. The various features greatly facilitate our users' consultation of our documentation. The Helpjuice support team responds very quickly to all my questions. Review collected by and hosted on G2.com. What do you dislike about Helpjuice? Our documentation is currently available only in French, and some terms used in Helpjuice cannot yet be translated for our users. We would have liked them all to be translated into French. Only the title is displayed when accordion blocks are created, so customers must click on "Expand" to access these parts of the documentation. The terms "Expand" and "Close" are not translated. Review collected by and hosted on G2.com. What problems is Helpjuice solving and how is that benefiting you? Helpjuice has allowed us to structure our documentation, make it simpler and, above all, more user-friendly for our clients. Review collected by and hosted on G2.com. Show More 8/25/2025 Current UserValidated ReviewerSource: OrganicAI Translated JV jason v. Segment Manager Enterprise (\> 1000 emp.) 8/20/2025 "Flexible and customer-focused FAQ solution that truly helps achieve goals" 5/5 What do you like best about Helpjuice? we were looking for a solution to achieve our FAQ objectives more efficiently. With Helpjuice, we found exactly what we needed. The platform is extremely customizable, which is crucial for us given our specific requirements. What really stands out is how well the Helpjuice team listens to customer needs. We had several very specific requests, and their team took the time to understand them and provide tailored solutions. This customer-centric approach makes all the difference. Thanks to Helpjuice, we’ve been able to take our FAQ experience to the next level and support our users faster and more effectively. Highly recommended for any organization that values flexibility, scalability, and true customer support. Review collected by and hosted on G2.com. What do you dislike about Helpjuice? The wide range of customization options can sometimes feel a bit overwhelming in the beginning. It takes a little time to fully explore and set things up exactly as you want, but once configured it works perfectly. Review collected by and hosted on G2.com. What problems is Helpjuice solving and how is that benefiting you? We wanted to streamline our FAQ strategy, reduce repetitive support questions, and improve user experience. Helpjuice helps us achieve these goals efficiently, while giving us the flexibility to adapt the platform to our unique requirements. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic IF Ivan F. Chief Technology Officer Mid-Market (51-1000 emp.) 8/20/2025 "Personalization, end-user experience, simplicity" 5/5 What do you like best about Helpjuice? We evaluated several alternatives on the market and chose HelpJuice. On the back end, we appreciated the intuitive commands and especially the editor. From the end-user perspective, the personalization options and the clean interface stand out. We were able to apply our branding to the platform, and it’s quick and easy to onboard new colleagues as editors to collaborate and share the work. Review collected by and hosted on G2.com. What do you dislike about Helpjuice? When reporting a bug or inquiring about an upcoming release, an SLA or ETA is not typically provided. Additionally, the experience with the internal translation system could be smoother, as there are a few issues that could be improved. Review collected by and hosted on G2.com. What problems is Helpjuice solving and how is that benefiting you? Before Helpjuice, we struggled to manage both our internal and public knowledge bases in one place. We needed an intuitive platform where end-users could easily find information on their own, while also allowing us to fully customize the look and feel to match our branding. Helpjuice solves this by combining powerful search, flexible customization, and easy permission management so we can quickly involve colleagues as editors. This has made our knowledge base more accessible, our branding consistent, and our content creation process faster and more scalable. Review collected by and hosted on G2.com. 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