Helpjuice Reviews & Product Details

Our experience with using Help Juice has beyond exceeded our expectations and our goal for our budget! As someone working in the software industry myself I can tell you they are knocking it out of the park compared to other knowledge base softwares I have tried.

Their support team is fast and responsive, they help us customizate our front-end to match our branding and allow me to customize elements of the back-end HTML, CSS, Javascript. We've seen them grow and develop new features and optimize their database and infrastructure a lot in just the past year so that gives me a lot of confidence to stay with them long-term! Review collected by and hosted on G2.com.

Downsides is we don't have total control over the back-end/front-end scripts but we can still accomplish a lot with what is available for us to see. Some of the AI and API features need a little work but are in constant development. Review collected by and hosted on G2.com.

HelpJuice ha demostrado ser una herramienta invaluable para gestionar y optimizar bases de conocimiento dentro de las organizaciones. Su interfaz intuitiva y sus robustas opciones de personalización hacen que sea fácil estructurar y acceder a la información, ya sea para un equipo pequeño o una gran empresa.

Una de sus características destacadas es la capacidad de crear y organizar contenido a través de tablas de contenido, acordeones y pestañas, lo que permite un diseño limpio e intuitivo. La funcionalidad de búsqueda es notablemente eficiente, conectando rápidamente a los usuarios con la información que necesitan. Además, las herramientas analíticas ofrecen datos valiosos sobre el rendimiento de los artículos y las interacciones de los usuarios, ayudando a los equipos a mejorar continuamente su contenido.

Sin embargo, aunque su flexibilidad es una fortaleza, algunas personalizaciones avanzadas pueden requerir soporte adicional o experiencia técnica. También sería ideal contar con más integraciones nativas con herramientas populares para optimizar aún más los flujos de trabajo.

En general, HelpJuice es una excelente opción para organizaciones que buscan mejorar sus procesos de gestión del conocimiento, especialmente para equipos enfocados en ofrecer un acceso fluido a la información y soporte para los agentes. Review collected by and hosted on G2.com.

Quizás sería bueno que algunas opciones desde el dashboard podrían mejorarse como por ejemplo:

1. Tener data sobre links rotos.

2. Qué los Feedbacks puedan descargarsen como data.

3. Quizás mejorar el tema de like y dislike para tener datos mas especificos. Review collected by and hosted on G2.com.

- convenient dashboard for managing various writing activities

- version control

- draft version for editing (without publishing the article)/unpublishing and saving as draft

- easy category creation/moving between categories

- easy formating, headings etc.

- good looking UI

- in-built image editing tool for quick edits ( I use more professional one, but it's nice to have this one for smaller editing, especially when reviewing colleague's articles).

- sending for Review features

- great and quick support, the Support team is amazing! Review collected by and hosted on G2.com.

a couple of features would be nice to add or minor changes to make (filtering in the To Review section, copying tables (not using the source formating), improvingTable of contet layout) Review collected by and hosted on G2.com.

Helpjuice has all the editing features I need to create documentation that is easy to read. The user end is fully customizable (by Helpjuice and/or by yourself if you have some programming knowledge), so it matches our branding layout. Its API also makes it possible to search knowledge articles from within another program.

But what I find most important is their excellent Support department. Quick to reply and always helpful. So much better than with some other programs, it makes all the difference. Importing articles from our old knowledge base also went very smoothly. Review collected by and hosted on G2.com.

As is always the case with any product, Helpjuice is not perfect. The new editor that was introduced a while ago has a code view editor that is really hard to use compared to the old one, but you do need it every now and then to change buggy formatting. You can add anchors to sections in articles, but doing this is quite complicated (create a table of contents for the article, copy the link from there, and then remove the ToC again) and it contains section numbering so if you add a section above the number is off and the anchor doesn't work anymore.

But its downsides are limited to relatively minor things like this. And Helpjuice has a feedback platform where you can propose changes, and these are actually picked up as well. Review collected by and hosted on G2.com.

Helpjuice is very easy to use from the onset, with minimal training needed to get started. Our team is a mix of very-tech-phobic and moderately-tech-savvy folks, and everyone has been able to get articles listed, edited, organized hierarchically, and published immediately. It is quite impressive how intuitive the system is to use. It is worth mentioning that part of this is due to clever UI design. There's a sweet spot between clutter and too much white space/hidden features that require random hovering, and Helpjuice has found it.

Re: onboarding, the Helpjuice team is readily available to migrate data, and they're always willing to answer questions via email, training sessions, and chat.

Since we are using Helpjuice to manage all of the internal training, decision trees, checklists, etc., we're going to be using the program daily (and multiple times daily) all year round. The content needs to be organized intuitively so our staff can help themselves as we scale up. In addition to having an easy-to-use hierarchical system of organization, the AI search functions are incredibly helpful as we cross-link articles. I have not had the chance to use usage analytics yet, but I know this will be valuable as we iterate the information included in our knowledge base. Review collected by and hosted on G2.com.

The comment notification emails can't be archived separately, which means that sometimes things can get lost if you have a lot of edits from a single commenter across different articles.

I think a "suggestion mode" editing function would be really useful since we have several team members writing and editing any given article. Review collected by and hosted on G2.com.

It is relatively easy to add content and the automation translation module is very helpful. It is good to make a structure of a help library for a product you support or documents that need to be accessible only for your team or outside users. Review collected by and hosted on G2.com.

I've been experiencing issues leaving comments in a document for other editors. It's been quite challenging to leave a comment on an article in a specific place. The comment disappeared or I found it attached to the wrong place, not where I intended to have it.

Also, when I use an accordion on a document usually when I open it the first time as a live page, the page scrolls to the end of the document instead of the top of the accordion I just opened. This is not helpful at all and is very confusing for the users,

Many times, I need to refer to only specific parts of a document I created, and there is no function to add an anchor or somehow reference this part in an outside document. For example, in an e-mail, I want to point to one specific part of a document. I need to refer to the entire article and explain in the e-mail to what chapter I am referring to. It will be helpful to be able to have an internal link for a section that can be shared.

I fixed this issue by creating a separate document for my separate sections for one article, but it not allow you to have the entire document in one place and use it as a place of reference Review collected by and hosted on G2.com.

We've been using HelpJuice for a couple of years now, and it has consistently exceeded our expectations. One of the standout features is the high level of customization—it allows you to structure articles in exactly the way you need, with a wide array of publishing options that cater to different needs. The platform is intuitive, but what really sets it apart is the exceptional customer service. Their support team is incredibly responsive, usually providing valuable insights within a few hours, which has been invaluable for our team. Additionally, the frequent product updates ensure that the platform remains fresh and in tune with the latest industry needs. Overall, HelpJuice has been a reliable and efficient solution for our knowledge management needs.

It was very easy to integrate, and we didn't need to make any changes on the integration side.

Our team uses it daily to manage articles. Review collected by and hosted on G2.com.

The editor can be a bit buggy at times, and the process of saving new article versions could be faster. These are minor issues, but improvements in these areas would enhance the overall experience. Review collected by and hosted on G2.com.

Tool is great for finding company resources. It also has a seemleess interface for writting new articles. As someone who uses it everyday I cant think of a better tool to intergrate into my workflow. Review collected by and hosted on G2.com.

Somtimes the AI tools do not work very well for finding articles. But this is to be exspected of AI tools. Review collected by and hosted on G2.com.

Helpjuice makes it easy to get a professional-looking knowledge base site up and running without the need for extensive web development. Using their simple-to-navigate dashboard, I can create new articles and manage existing content with ease. If you are familiar with using a cms like Wordpress then you will feel right at home with Helpjuice. If you are savvy with HTML they allow full customization of your site and offer some code snippets to get you started with additional features from their knowledge base site. I spend most of my work day on this platform and enjoy the speed I can get help articles updated compared to our old platform. Review collected by and hosted on G2.com.

The AI feature seem forced, I end up often deleting the suggested AI keywords and we elected to disable the AI search feature. I know it is a tech industry buzzword these days, but not everything needs the AI treatment just yet. For a knowledge base site that deals with a lot of technical program instructions, we need to make sure the steps to complete a process have been vetted and each click is accurate to what the user sees on the screen. We can't verify that the steps the AI feeds users are always accurate. I imagine my attitude regarding this will change over time as AI becomes more refined but right now we are electing to wait. Review collected by and hosted on G2.com.

We use Helpjuice every day for documentation for users of our platform. It's so easy to use and to integrate. The implementation and learning are very simple. The diversity of all the functionalities makes our documentation much easier for our users. The support team responds very quickly to all my questions. Review collected by and hosted on G2.com.

Our documentation is currently only in French and some terms in Helpjuice can't yet be translated for our user's visual, we would have liked them all to be in French. The summary view doesn't open the accordions, so customers have to click on Expand to access these parts of the documentation. The terms Expand and Close are not translated. Review collected by and hosted on G2.com.