UF

Verified User in Food Production

Small-Business (50 or fewer emp.)

7/22/2020

"Excellent, Customizable On Screen Tutorial Software"

5/5

What do you like best about HelpHero?

It's easy to use and could be customized for all scenarios that we had during setup. Support is also excellent. Compared to the price of similar products, this software is the best value available. Review collected by and hosted on G2.com.

What do you dislike about HelpHero?

Nothing so far. The app works as expected. Review collected by and hosted on G2.com.

RB

Ryan B.

CEO, CTO, & Founder

Small-Business (50 or fewer emp.)

11/2/2019

"HelpHero has absolutely helped our users onboard more easily."

5/5

What do you like best about HelpHero?

- The tours are intuitive for users

- Creating tours is fast and easy (way easier than other tour software I've used)

- Integrates with Intercom

- The support is usually quick with answers and is transparent about what's on the roadmap to add

- Cost-effective solution

It’s one of the most important software products we use. Highly, highly recommend. Review collected by and hosted on G2.com.

What do you dislike about HelpHero?

There are some features that are not a part of it yet (like going backward in tours or jumping to previous steps) and the UI may not be quite as sleek as some of the high-end ones I've seen (but the "prettiest" ones have lacked the features we need that HelpHero has) Review collected by and hosted on G2.com.

Recommendations to others considering HelpHero:

I rarely write reviews and this is my first review ever on G2, so for what it's worth, HelpHero that big of a help for us. If you're looking for tour software, HelpHero is absolutely the way to go Review collected by and hosted on G2.com.

What problems is HelpHero solving and how is that benefiting you?

Our software is packed with a lot of features and elements, but getting set up is a crucial part and you never get to those features and elements if you don't finish setting up. HelpHero simplifies this and helps us set up and retain more users without doing it all manually. Review collected by and hosted on G2.com.

MW

Michael W.

Senior Information Developer

E-Learning

Mid-Market (51-1000 emp.)

11/13/2019

"Clean, clean, clean flowing tool that lets me put all my attention on crafting the user guide"

5/5

What do you like best about HelpHero?

HelpHero offers the best-designed walkthrough creation experience among all the tools I've used. If you are building your company's guides, this means you are not siphoning off your attention to wrangling the guide builder itself. Instead, your effort goes to attuning to and supporting your enduser's experiences. Review collected by and hosted on G2.com.

What do you dislike about HelpHero?

Many digital adoption platforms also offer analytics of more than guide/tour usage (uniformly at a much higher cost).

We licensed one of those tools, but ended up hanging on to HelpHero because of its superior toolset for easily creating guides through our every-page-has-a-different-quirk ~20 years-old software. Review collected by and hosted on G2.com.

Recommendations to others considering HelpHero:

Best designed guide-creation tool. Review collected by and hosted on G2.com.

What problems is HelpHero solving and how is that benefiting you?

We are walking users through sometimes complex processes in our software, tying together far-flung pages years earlier than our UX teams might otherwise get an opportunity to improve those workflows. Review collected by and hosted on G2.com.

EG

Edward G.

Marketing Coordinator

Education Management

Small-Business (50 or fewer emp.)

11/19/2019

"Simple, easy to use with amazing support."

5/5

What do you like best about HelpHero?

HelpHero is easy to install and even easier to use. Working in a live environment means I often need to make changes to my tours on the fly and it couldn't be easier with HelpHero. Review collected by and hosted on G2.com.

What do you dislike about HelpHero?

You don't get many bells and whistles but the price is amazing for the product. Review collected by and hosted on G2.com.

Recommendations to others considering HelpHero:

If you need a simple tour solution then HelpHero is quick, straight-forward and easy. Review collected by and hosted on G2.com.

What problems is HelpHero solving and how is that benefiting you?

I have been able to greatly reduce friction when it comes to onboarding new students to our learning management system. Review collected by and hosted on G2.com.

MV

Michael V.

VP

Insurance

Small-Business (50 or fewer emp.)

10/18/2019

"App is great, customer service even better"

4.5/5

What do you like best about HelpHero?

Simple and easy to use, we had our first Tour up and published with a couple hours, and our first Checklist with a day.

More than that, customers service is responsive, helpful and accommodating. Review collected by and hosted on G2.com.

What do you dislike about HelpHero?

Nothing so far. All is working great for us. Review collected by and hosted on G2.com.

SH

Steven H.

Product Manager

Small-Business (50 or fewer emp.)

9/23/2019

"Customizable user onboarding at a fraction of the cost"

5/5

What do you like best about HelpHero?

Building efficient in-app onboarding guides; they launch new features regularly; they have great support Review collected by and hosted on G2.com.

What do you dislike about HelpHero?

I can't figure out how to allow users t go to a previous stap in my dialogs, like a back button Review collected by and hosted on G2.com.

Recommendations to others considering HelpHero:

Leverage the user identity properties to segment your user experience and get more control over who sees what at the right time. Review collected by and hosted on G2.com.

What problems is HelpHero solving and how is that benefiting you?

I'm able to implement user onboarding, guided tours, product announcements etc in-app without using dev resources. Review collected by and hosted on G2.com.

AH

Alex H.

CEO

Small-Business (50 or fewer emp.)

11/16/2019

"Every SaaS provider should use this for Customer Success"

5/5

What do you like best about HelpHero?

Well considered, feature rich, flexible. Great way to increase conversion rates and push your customers through an on boarding. Intercom integration is a good touch. Review collected by and hosted on G2.com.

What do you dislike about HelpHero?

Out of the box styling could be improved, although plenty of options to customise to your brand preferences. Review collected by and hosted on G2.com.

UH

Verified User in Hospitality

Mid-Market (51-1000 emp.)

4/20/2019

"Great way to add to your app"

4/5

What do you like best about HelpHero?

I love that I can add interactive parts of my app now! Review collected by and hosted on G2.com.

What do you dislike about HelpHero?

I dislike that this sometimes makes my apps run slower. Review collected by and hosted on G2.com.