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HelpDocs Reviews & Product Details

Scale your company, not your support queue. Reduce support tickets, boost customer satisfaction, and keep your team focused on growth—with a Knowledge Base that does the heavy lifting.

Seller

HelpDocs

Languages Supported

English

Product Description

HelpDocs is a fully-featured knowledge base software designed to enable users to drive down support ticket volume and guide customers.

Overview by

River Sloane (Co-founder at HelpDocs)

Pricing

Pricing provided by HelpDocs.

Seed

$49.00

Per Month

Sprout

$99.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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HelpDocs Media

Streamline your documentation workflow by using HelpDocs AI. Create and generate in seconds, significantly cutting down the time it takes to create new help content.

HelpDocs Demo - Beautiful, responsive templates

Choose from a variety of modern templates that include dark mode, the latest accessibility features, and load in seconds.

HelpDocs Demo - Easy & powerful editing experience

Create engaging articles with our speedy text editor that'll keep up with your writers. Drop in custom code and interactive blocks.

Show certain content to certain users, or share articles outside your organization with JWT SSO.

HelpDocs Demo - Plug in your favourite tools

Connect your customer support ticketing system, analytics suite, or team communication platform so you can access your help content anywhere.

HelpDocs Reviews (18)

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Sohil B.

Manager

Enterprise (> 1000 emp.)

2/28/2022

"Useful knowledge gaining tool"

4.5/5

What do you like best about HelpDocs?

The photo taking system tool is really amazing and which makes helpman to shine out. Easy to use and meets the requirements. Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

Customer support and communication support at the end part Review collected by and hosted on G2.com.

Cindy P.

Head Of Human Resources

Enterprise (> 1000 emp.)

10/20/2020

"An excellent tool with great support and customization features."

4.5/5

What do you like best about HelpDocs?

It is one of the great platform that aids in better document creation with its great tools. You can adjust its color and content with SEO optimization and also by custom CSS. You can se the article at stale if it is having a product release or even you can reuse your previous data by the clip tool. Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

As with all the tools, sometimes due to traffic or any other reason, the software gets a bit buggy which leads to annoyance or have the risk of losing the data. According to my company it also needs some more professional fonts to make the writing mire persuasive and encouraging. Review collected by and hosted on G2.com.

Recommendations to others considering HelpDocs:

It is an excellent product wit mid-blowing tools and features. This kind of software is hard to find in such a cheap price. More over, being highly integrating and useful, it is very user-friendly. Review collected by and hosted on G2.com.

What problems is HelpDocs solving and how is that benefiting you?

This platform is highly useful as its integration with other software is super quick. You can share your articles easily via chat and it has got better on-boarding opportunities then other users. Its working is fast which saves the time as well. Review collected by and hosted on G2.com.

John P.

Product Development Specialist

Enterprise (> 1000 emp.)

10/20/2020

"An instant replying tool for satisfying your customers."

4.5/5

What do you like best about HelpDocs?

HelpDocs is one of the very unique tool for use. A lot of its features are excellent which makes it best for usage. It has the drag and drop list of contents that makes it easier for categorizing your articles. If you have an outdated information, you can mark it as stale and grab the attention into your for future releases. By customizing according to your requirement and navigation purposes, you can make your work unique and remarkable. You also have a filter feature which helps in searching insights and export the data of your need. Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

This tool has done what everybody nowadays is looking for. Therefore I have not found anything at the moment which needs updation. However, if this application keeps itself new and unique according to latest requirements and customer's demand then it will be in the best interest of everyone. One thing more is that it must add more languages for translation purposes. Review collected by and hosted on G2.com.

Recommendations to others considering HelpDocs:

It is a highly useful tool being extremely handy with superb features. It is also very time saving as you can reuse your content and also integration is easier. Plus it makes you accessibility more effective by providing SEO optimized templates. Review collected by and hosted on G2.com.

What problems is HelpDocs solving and how is that benefiting you?

This software has highly helped in its integration with other platforms like slack, chrome and Gosquared. Now by just a click away we can search for anything and also talk to the people and also create and know about latest and related events. Moreover by the cliping feature we can use the same content again instead of writing it from the start. Thus time-saving. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

9/26/2019

"Customizable and User-Friendly Platform"

4.5/5

What do you like best about HelpDocs?

HelpDocs is incredibly intuitive and user-friendly. It’s a no-nonsense platform that doesn’t add a bunch of fluff to your documentation. At the same time, it’s completely customizable to your specific business needs. Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

I’ve come across a few bugs with some of the integrations. The small but mighty team does an excellent job of squashing them quickly, though. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

1/22/2019

"Well rounded with great ongoing support"

5/5

What do you like best about HelpDocs?

The structure is great. The features, such as setting an article to stale, ability to add custom CSS, and download articles (or your whole KB!) as a PDF, are fantastic! They're a growing company that is very receptive to feedback. I look forward to every feature release! Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

Sometimes, as with most editors, it can be very slightly buggy. Every instance where something odd happened (an extra bullet in a list, for example), it was resolved very quickly after I reported it. Review collected by and hosted on G2.com.

Recommendations to others considering HelpDocs:

If you're looking for great support, an intuitive editor, and great branding options, you're looking in the right place. HelpDocs takes it over the top by also allowing extra customization that I did not find in other similar software. Review collected by and hosted on G2.com.

What problems is HelpDocs solving and how is that benefiting you?

Having a robust KB is extremely important in customer support and success. The better the documentation we have, the more self-service our clients can be, and the easier it will be for us to educate our clients as well as any new employees. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

3/19/2019

"Does exactly what it needs to do."

4/5

What do you like best about HelpDocs?

Affordable solution to a seemingly expensive problem. Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

UI/UX feels somewhat immature. Lack of professional font and formatting choices out of the box. Category pages cannot have content. Review collected by and hosted on G2.com.

Neel D.

Product Manager

Small-Business (50 or fewer emp.)

12/12/2017

"Incredibly easy to set up and drastically reduced support tickets "

5/5

What do you like best about HelpDocs?

I like how easy it was to set up, how quickly we could get our team writing help docs, and how we can integrate it with our live chat tool. Their team is super responsive to questions and great to work with. Highly recommend checking them out for a knowledge base solution. Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

Don't dislike anything, further integration with our live chat tool would be great! Review collected by and hosted on G2.com.

Verified User in Newspapers

Small-Business (50 or fewer emp.)

4/3/2017

"A helpful tool!"

3/5

What do you like best about HelpDocs?

The screenshot management feature is something that really stands out! Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

I would appreciate having the ability to communicate with the users; or eventually send them links to the helpdesk articles! Review collected by and hosted on G2.com.