---
title: HelpDeskZ Reviews
meta_title: 'HelpDeskZ Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 11 reviews by the users' company size, role or industry to
  find out how HelpDeskZ works for a business like yours.
aggregate_rating:
  rating_value: 4.1
  review_count: 11
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# HelpDeskZ Reviews
**Vendor:** EvolutionScript  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.1/5.0  
**Total Reviews:** 11
## About HelpDeskZ
HelpDeskZ is a PHP based which allows managing the site's support with a web-based support ticket system. It receives and answers customers any doubts.




## HelpDeskZ Reviews
  ### 1. Helpful and Minimized Load

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 21, 2018

**What do you like best about HelpDeskZ?**

I thought that the platform was relatively easy to learn and use. They have features that are very compatible with multiple systems that we use. I think from the customer side, they are able to log in complaints and feedbacks with ease which is helpful for us to receive that on our end.

**What do you dislike about HelpDeskZ?**

There are times where we would put in suggestions for improvement to the customer service, often times the implementations are not considered well because it may be outside their degree. 

**What problems is HelpDeskZ solving and how is that benefiting you?**

HelpDeskZ really minimized our time spent going through the customer feedback. I think this was huge when the company isn't able to process a large number of inquiries. It also helped us respond to customers much quicker which then boosted our customer care aspect.



- [View HelpDeskZ pricing details and edition comparison](https://www.g2.com/products/helpdeskz/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-08-13+16%3A38%3A51+-0500&secure%5Bsession_id%5D=1ef9374c-6c40-4d27-be06-c883f93008b5&secure%5Btoken%5D=6cda6fa5a9e937988e9d596f0ccaf807b4f76361d2eacfa6789e713283e2d58a&format=llm_user)

## HelpDeskZ Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

## Top HelpDeskZ Alternatives
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,678 reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews)
  - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,451 reviews)