UC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/6/2020

"We switched from Zendesk ... and haven't looked back"

5/5

What do you like best about HelpDesk?

We can now manage support messages from our customers in one shared email box. And the canned responses (template messages) is a real time saver. Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

Nothing really. And they even helped us migrating our Zendesk tickets to HelpDesk. Review collected by and hosted on G2.com.

GL

Guillermo L.

Ingeniero de soporte técnico

Mid-Market (51-1000 emp.)

8/13/2019

"A solid, fast and expensive helpdesk service"

3.5/5

What do you like best about HelpDesk?

What I like about HelpDesk is that it allows you to create teams of service agents that can be assigned different tasks, however, absolutely everything is kept in one place. I can also say that the user experience impressed me, because the page is incredibly fast to load all its features. In addition, you can configure the application so that all tickets arrive first to your email to notify you. Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

HelpDesk has a high cost per agent, you can only save if you purchase annual plans, since when you select monthly plans they increase considerably. Review collected by and hosted on G2.com.

Recommendations to others considering HelpDesk:

HelpDesk is a service that does not need an expert for configuration, its platform is very stable, its interface is friendly, but it is really expensive. I recommend that you purchase this software with annual plans to save money. Review collected by and hosted on G2.com.

What problems is HelpDesk solving and how is that benefiting you?

In the organization where I work it was necessary to implement a platform that would allow us access and visibility to meet customer requirements. HelpDesk has helped us automate common responses and that we focus on really urgent tickets to improve our efficiency. Review collected by and hosted on G2.com.

TL

Tammy L.

Manager

Small-Business (50 or fewer emp.)

11/19/2019

"Simple and easy to use Helpdesk system"

4.5/5

What do you like best about HelpDesk?

This Helpdesk system is very easy to use. User interface is very intuitive. Conversation history is embedded in the ticket detail make it easier to keep track. Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

Doesn't show tags on the ticket listing page. Review collected by and hosted on G2.com.

GM

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

8/10/2019

"Better Comminication solution"

5/5

What do you like best about HelpDesk?

HelpDesk is one of the most amazing software i have used in our company. i like the HelpDesk so much because it offers the following

quality customer support

easy to set up and use

provides good case management

and also has very beautiful features. Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

Although i have been using this beautiful software, so far the only thing that should be improved is the functionality. something needs to be done to make it more user friendly. Review collected by and hosted on G2.com.

Recommendations to others considering HelpDesk:

HelpDesk is a great tool for offering quality services to your customers. many thanks to the team that build the software. Review collected by and hosted on G2.com.

What problems is HelpDesk solving and how is that benefiting you?

It has help our company in reaching out to many our our customers effectively through social monitoring . we have been able to attend to all our customers through the support of the HelpDesk. Review collected by and hosted on G2.com.