It's very easy to respond to helpdesk issues and tickets from within jira Review collected by and hosted on G2.com.

it's not really for the end users unless they are good at slack, it's mostly gonna be used by the ticket answer-ers Review collected by and hosted on G2.com.

Slack Integration+ for Jira is a real treasure!

To be fair, not everyone likes to use Jira - it's heavy, overwhelming and slow sometimes. It can make people uncomfortable.

This integration made our heaviest Jira protesters finally find peace and accept Jira.

Now we have scheduled reports in Slack, we can search for issues right from channel, create new issues and (with the latest release) we can even assign them right in the middle of discussion!

It is one of the most convenient instruments we've found for a long time.

Special thanks to support - not only you get help quickly and with great care, but you also get new features and bugfixes after your feedback!

These guys are simply the best, totally recommend! Review collected by and hosted on G2.com.

I can't find anything I dislike, really. Review collected by and hosted on G2.com.

Convenience is excellent. Since our team uses JIRA for project management, we constantly need to refer to tasks, and I don't need to look for a link to enter the chat; I can just mention the issue number and it takes care of the rest. I love that you just need to type or paste a JIRA number in a thread, and the integration automatically retrieves a lot of information about the issue. Review collected by and hosted on G2.com.

Adding the bot manually to each channel is a bit painful, but understandable. I don't use all the features, but that's mainly because I'm on JIRA all day. I'm a Project Manager, so it's easy to do most things in JIRA. However, after contacting Customer Support chat, they were able to review our account and resolve the issue in a timely manner. If I ever had a question, they went above and beyond to help me. Review collected by and hosted on G2.com.

Jira Integration+ makes communication within our office easy. Our team needs to minimize distractions to work effectively but our managers need to constantly communicate to work effectively. Their integration combines these opposing truths for us really well.

Also, their customer service team is incredible. Like really incredible. Review collected by and hosted on G2.com.

I don't have a single negative comment. If I ever had a question, they went above and beyond to help me. Review collected by and hosted on G2.com.

It is incredibly seamless and informative. A simple mention of the Jira issue number in chat causes a compact, detailed summary to appear for the issue, helping everyone stay on the same page throughout the conversation. I don't have to go hunting for a link to drop into chat, I can just mention the issue number and it takes care of the rest. Review collected by and hosted on G2.com.

The summaries can take up a lot of space, as they include a large number of the issue's fields. I wish there was an option to choose which fields to include to reduce clutter. Review collected by and hosted on G2.com.

Eliminates duplication of work by integrating Slack and Jira applications. Allows work to become highly visible to responsible parties in respective Slack channels. Customer service has been on point and a very positive experience. Review collected by and hosted on G2.com.

There was a bug at one point that duplicated the responses. However, after contacting Customer Support chat, they were able to review our account and resolve the issue in a timely manner. Review collected by and hosted on G2.com.

I love that you just have to type (or paste) a JIRA number in a thread, and the integration pulls back lots of info about the issue automatically! Review collected by and hosted on G2.com.

I can't say i dislike anything about the @nextup integration for JIRA & Slack. i don't use every feature, but that's mainly because I am in JIRA all day (I'm a Project Manager), so it's just easy to do most things there in JIRA. Review collected by and hosted on G2.com.

Having JiraBot in our channels! It pinging on mention of tickets and ability to jump right to JIRA with the ticket open + transition them is HUGE. Review collected by and hosted on G2.com.

Nothing can think of really! It has performed outstanding and only thing may be good would be a way to see who's linked and who's not but even that process they make pretty well as it pings users when they try to use and unlinked Review collected by and hosted on G2.com.

Since our team uses JIRA for project management, we constantly need to refer to tasks. Nextup Jira Connector makes this an easy and seamless process and has quickly become an important part of our process. Review collected by and hosted on G2.com.

The initial setup takes a little time as it needs to be enabled for each channel, but nothing major. Review collected by and hosted on G2.com.

Easy cross-reference of Jira tasks with #slack conversations. As a Project Manager with multiple teams, I spend 80% of my day in these 2 apps and it's critical to have those details front and center as the team works together! Review collected by and hosted on G2.com.

I can think of nothing about the integration that's negative. Review collected by and hosted on G2.com.