This is the time saved by using an instant messenger. Review collected by and hosted on G2.com.

The ticket creator is not automatically invited into the Slack channel when creating the ticket. This can be done in a few clicks, so it doesn't matter. But adding the user automatically would be an extra time saver. Review collected by and hosted on G2.com.

Bi-directional bot communication making integrations easy and saving a ton of time from context switching Review collected by and hosted on G2.com.

Nothing really. Great company, great product, great people Review collected by and hosted on G2.com.

The product has given us an easy-to-implement way to connect Slack and our Jira instance. It makes it easy to keep track of tickets and their progress. Review collected by and hosted on G2.com.

The limitations come more from how we use Slack (many private channels) than any limitation in the product. Review collected by and hosted on G2.com.

They work on introducing new feature which are available from core product and help reduce customer pain points Review collected by and hosted on G2.com.

This product can be expensive as company grows. But overall still useful Review collected by and hosted on G2.com.

Pretty straightforward software but very powerful in its customization and management features. Review collected by and hosted on G2.com.

Documentation early on was lacking in terms of how to get the most of the tools, I believe this has been remedied Review collected by and hosted on G2.com.

The easy way to post a new task, and the way that is connecting with Slack Review collected by and hosted on G2.com.

I have nothing yet, in this mommet, there is nothing that I disagreed with. Review collected by and hosted on G2.com.

Integration with mutltiple Atlassian tools. Ease of use Review collected by and hosted on G2.com.

Costing seems more when compared to other tools available in the market Review collected by and hosted on G2.com.

The ease of use and linking other tickets, also the search queries. Review collected by and hosted on G2.com.

I wish it were able to integrate with other Helpdesks. Review collected by and hosted on G2.com.

Jira Integration+ is an excellent addition to any Jira-heavy companies that live in Slack. All actions that you can do through a typical Jira web interface can be done through Slack modals and messages. This saves a ton of time for teams and prevents users from missing notifications when clicking away from Slack. Review collected by and hosted on G2.com.

Once downside to Jira Integration+ would be the steep learning curve for more advanced features. Notifications are simple and intuitive to set up, but creating in-channel reports, configuring bots, and creating user restrictions require some time with the documentation. Review collected by and hosted on G2.com.

Simple set up and use, consistently rolled out new features, responsive support & dev team, and the productivity enhancements that come from Slack-Jira integration. Review collected by and hosted on G2.com.

A few features from full Service Desk/Online Portal are missing in the Slack integration, such as field default values not appearing in a ticket submitted through HelpDesk+. Limitations such as Agent responses coming through as a project admin rather than the Agent themselves, or the HelpDesk+ installer needing to be in the Slack channel in order for the integration to work. But overall the integration gets very close to what is possible using just Jira, while making it all possible to do via Slack. Review collected by and hosted on G2.com.