slack is best product which can be integrated with other tools and make our life easy Review collected by and hosted on G2.com.

File history is very less and it should be more time for users to access history Review collected by and hosted on G2.com.

integration of multiple utilities, ease of use. I use Slack daily. Review collected by and hosted on G2.com.

Lesser file history on the version that I use. Review collected by and hosted on G2.com.

The most helpful thing about it is the integration which help the user easily access help desk support within the same platform and with being enabled with AI powered it gives faster response time and quicker solutions. Review collected by and hosted on G2.com.

Sometimes it may not understand user quireies or give relevant reaponse result in delay and frustration. Review collected by and hosted on G2.com.

Powerful automation ability, optimum use of support team and more productivity in less time. Review collected by and hosted on G2.com.

At present Slack does not support all AI bots to integrate with it. Review collected by and hosted on G2.com.

The most helpful thing about HelpDesk+ AI-Powered Slack Support is its seamless integration with slack, offering AI-driven assistance. Second main point is its ticket management, customizable workflows makes it a whole powerful and easy-to-use tool for use. Review collected by and hosted on G2.com.

the thing I find hestitating about it is that it of course provides integration with Slack but it may pose challenges for organizations that rely on other communication tools. Review collected by and hosted on G2.com.

Get summary of project at one place. Team can get quick information in a mannered way. Review collected by and hosted on G2.com.

Everything is perfect. There is no dislike about it. Review collected by and hosted on G2.com.

Convince, reliable, Accuracy, Information Review collected by and hosted on G2.com.

Nothing as of now, but we can add few more detailed information Review collected by and hosted on G2.com.

HelpDesk+ AI-Powered Slack Support enables seemless integration wherever people prefer to work - in Slack or the native ticketing system (in our case Jira Service Management). The app includes a ton of options to customize the experience with a lot of features. The customer support team is incredibly responsive and open to feedback, often helping to quickly respond to any issues. Review collected by and hosted on G2.com.

The only downsides I have experienced with HelpDesk+ have been limitations of Slack or Jira Service Management APIs/integrations. Things that app developers are not allowed/able to do. Review collected by and hosted on G2.com.

Microsoft Team allows you to easily integrate with Jira tool using integration+, You can just search the Ticket keys and Responds to the results using Microsoft Teams.

We have used to for Higher Severity Tickets to be notified as soon as it is created on Jira, Handled it automatically within teams. Review collected by and hosted on G2.com.

Sometimes it takes time to update the Ticket and might require multiple clicks which will duplicate the comments that are being added, which has to be manually removed by the Jira application.

There is no undo/rollback button for actions. Review collected by and hosted on G2.com.

Nextup.ai makes it really convenient for us to integrate slack messenger allowing us to create Jira tickets from Slack, and act on these threads without the need of leaving Slack. It saves much of our time involved in fetching information, updating the prospect's entries and switching between the applications. Review collected by and hosted on G2.com.

The pricing of the product is quite disappointing. We have to pay extra just to use the Jira Service Management tool. For the service management, we need some additional features that are available at Jira, so the cost is escalated for us. Review collected by and hosted on G2.com.