Automating ticket from message and instant self - service answer via chatboat and resolution time is also less. Review collected by and hosted on G2.com.

Real time collaboration through agents and user and managing there access level is quite difficult. Review collected by and hosted on G2.com.

Very Quick and Smart on using experience Review collected by and hosted on G2.com.

Need more incognito mode to make every thing safe Review collected by and hosted on G2.com.

From this software we are able to know how to handle team and support, easy to handle and AI driven solutions Review collected by and hosted on G2.com.

Need to update customisation options more Review collected by and hosted on G2.com.

Ease of integration and response time is top notch, with easy support and in slack integration, making it usable by even non tech people. We previously had our own on-support bot, but we were not able to scale that, so we shifted to Helpdesk+, and it's been live since 1 year. Review collected by and hosted on G2.com.

If we could have little bit more extensibility in terms of complex workflows and live changes to an ongoing process (deployments, CI/CD), that would also enable us to extend this to our dev workflows as well. Review collected by and hosted on G2.com.

It is very convenient to use and user friendly.

Very happy with the overall experience. Will definitely recommend others to use this app and service in my as well as other organisations I work. Review collected by and hosted on G2.com.

No dislikes at all.

As I said I am very happy and not at all annoyed.

Very user friendly and helpful for our clients. Review collected by and hosted on G2.com.

The best part about HelpDesk+ is, it create jira tikcets of all conversation that are done on Slack, where the replies convert as the comments, so it simplify the work where we dont need to create new tickets from our Slack conversation. Review collected by and hosted on G2.com.

Sometimes the tasks are not well synced, so we need to edit as per our preference. Review collected by and hosted on G2.com.

The best thing about AI-Powered Slack Support is all conversations are converted into Jira Tickets. The hassle of reaching out to concerned team is reduced. Review collected by and hosted on G2.com.

Automation is really not quick it is a bit slow and it crashes often Review collected by and hosted on G2.com.

HelpDesk+ AI-Powered has ability to provide the quick response. Also it is providing 24/7 support to users when they need any help.

HelpDesk+ AI-Powered can handle the volume of request at a time. Review collected by and hosted on G2.com.

About least helpful aspect is its potential difficulty in handling complex issues that require human knowledge. Also sometimes Automated responses can misinterpret user queries, resulting in unexpected answers. Review collected by and hosted on G2.com.

The most helpful aspect of HelpDesk+ AI-Powered Slack Support is its ability to provide instant and automated responses to common support queries directly within Slack. This feature saves time for both support agents and users by quickly addressing common issues without the need for manual intervention Review collected by and hosted on G2.com.

The least helpful aspect of HelpDesk+ AI-Powered Slack Support might be its reliance on artificial intelligence. While AI can be efficient in handling routine tasks and inquiries, it may lack the personal touch and nuanced understanding that human support agents provide Review collected by and hosted on G2.com.

By message shortcut, we can create the tasks from slack message, it helps me a lot to create tasks very easily Review collected by and hosted on G2.com.

Sometimes creating task is difficult when it has some unwanted message and it available in more action menu where sometimes i feel it should have a direct shortcut clearly visible in slack so it doesn't take much time Review collected by and hosted on G2.com.