--- title: HelpDesk+ AI-Powered Slack Support Reviews meta\_title: 'HelpDesk+ AI-Powered Slack Support Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 70 reviews by the users' company size, role or industry to find out how HelpDesk+ AI-Powered Slack Support works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 70 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # HelpDesk+ AI-Powered Slack Support Reviews & Product Details Visit Website What is HelpDesk+? HelpDesk+ is a smart support tool that brings Jira Service Management into Slack and Microsoft Teams. It lets teams handle service requests right where they’re already communicating, to minimize context switching and make resolving issues quicker and easier. Purpose: HelpDesk+ is designed to simplify IT and customer support workflows by embedding Jira Service Management functionality into Slack and Teams. It ensures faster response times, smoother collaboration, and a seamless support experience through real-time updates, notifications, and automation. Key features: - Two-way integration: Sync requests and updates between Jira Service Management and Slack or Teams in real time. - Smart auto-responses: Automate responses and recommend knowledge base articles to address common queries. - Convenient request management: Create, track, and update service requests directly from Slack or Teams. - Customizable workflows: Configure request handling and approvals to fit your team’s processes. - Cross-platform compatibility: Supports Jira Service Management on Cloud and Data Center, and integrates seamlessly with Slack and Teams. Benefits to users: HelpDesk+ makes IT and customer support smoother by embedding Jira Service Management into Slack and Teams. Teams can manage requests and solve problems faster without switching tools. The chatbot takes care of common queries, freeing up support teams to focus on bigger tasks. With HelpDesk+, it’s easier to stay efficient, keep customers happy, and deliver great service. * * * Product Website HelpDesk+ AI-Powered Slack Support Seller [Appfire](https://www.g2.com/sellers/appfire) Discussions [HelpDesk+ AI-Powered Slack Support Community](https://www.g2.com/products/helpdesk-ai-powered-slack-support/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Nicholas Cron Show More ## Pricing Pricing provided by HelpDesk+ AI-Powered Slack.... ### Standard $1.00 1 Slack User Per Month [ View More Pricing Information ](https://www.g2.com/products/helpdesk-ai-powered-slack-support/pricing) ## HelpDesk+ AI-Powered Slack Support Integrations (2) What do users say about integrations? Verified by HelpDesk+ AI-Powered Slack Support [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AI Studios ](https://www.g2.com/products/ai-studios/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews) Show More ![Benjamin P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Benjamin P.") BP Benjamin P. Product Manager Information Technology and Services Small-Business (50 or fewer emp.) 2/1/2018 "Streamlines some tedious JIRA issue handling obstacles by allowing a variety of controls in Slack" 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? The customer service. When I reach out to the Nextup Team. They reply via chat within 3 minutes every time and are very knowledgable about the functinalities of their product, as well as its limitations. However, they are always willing to provide clever workarounds. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? Right now my biggest issue is the lack of the functionality to attach images or files to Tickets... mostly because my company regularly attaches Screenshots to our tickets. HOWEVER, I requested a quick workaround with the team, which they deployed in 3 days... and then placed the larger feature request of adding images as a priority in their development pipeline. Really great example of a company listening to their customer pain points to prioritize feature development. Review collected by and hosted on G2.com. Recommendations to others considering HelpDesk+ AI-Powered Slack Support: Read the documentation! It's not too long and very helpful! Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Saves me about an hour a day logging tickets, adding and viewing comments. And it completely overhauled our Bug reporting / logging process for the non-technical members of my team. Instead of telling me 50 bugs a day, they use a simple slack command to log them. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Anthony A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony A.") AA Anthony A. Senior Software Engineer Information Technology and Services Small-Business (50 or fewer emp.) 2/2/2018 "Makes quickly refering to and managing cards with the team easy." 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Being able to condense quick cards or placeholders into a single sentence command is great for adding feature and bug cards during testing/retrospective discussions. Being able to quickly see an issue summary when discussing with team mates is very helpful. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? It would be nice to set up some defaults like project, task type, etc, so I could just type something like "create bug Log-in button deletes all users", since I sometimes like to rapid fire bug cards into Jira when doing testing. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? We're a remote-only company, and most of our conversation is done via Slack and Hangouts. Having Jira integration available right from Slack streamlines our process and discussions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RS Rajeev S. Small-Business (50 or fewer emp.) 4/6/2018 "Instant productivity boost! " 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? The best thing about Next-up is you can create a ticket and upload screenshots in seconds right from Slack. Great customer support! The bot is quite impressive! I would highly recommend this to anyone who is building a product and require JIRA management right from Slack. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? I know the team is working on the scrum/stand up feature. That is the only feature I would request. Review collected by and hosted on G2.com. Recommendations to others considering HelpDesk+ AI-Powered Slack Support: Every startup, entrepreneur, solopreneur should consider using Nextup with Slack. Must have! Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Visibility and collaboration. My entire team can view the JIRA tickets right on our slack channel. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") EI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 7/28/2018 "Great product" 4/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Very effective for Agile scrum team who are using JIRA tool Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? Nothing, however later after hearing from our developers we can update you back as we just started using this tool. Review collected by and hosted on G2.com. Recommendations to others considering HelpDesk+ AI-Powered Slack Support: We are currently evaluating this product. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? We are able to use this to create workflow process by replacing with an AI based Scrum master. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 7/27/2018 "Review" 2.5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? It’s a useful tool to help us keep track of our ticketing system internally. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? I’m just not a huge fan of ticketing systems in general, nothing specific to this provider. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? We haven’t had many issues, but our processes are streamlined Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Robert K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert K.") RK Robert K. Senior Frontend Developer & Scrum Master Information Technology and Services Small-Business (50 or fewer emp.) 1/30/2018 "Awesome service " 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? I came across nextup jira connector while looking for a possibility to connect jira with Slack and it is a great tool to interact with jira inside Slack Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? There really is nothing about nextup jira that I dislike Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Jumping between jira and Slack Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 7/30/2018 "Manage Jira from Slack 👍🏻" 4/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Convenience is great. The overall idea is even better. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? Connection breaks between Jira version upgrades. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Increased efficiency (was the goal) Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") CM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 7/27/2018 "Member" 3/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Communication with coworkers. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? No ability to quickly tag People in com Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? It’s a great tool Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") GR Verified User in Retail Small-Business (50 or fewer emp.) 1/30/2018 "A CLI for Jira" 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Being able to manipulate Jira tasks inside of Slack is a godsend. I do most everything in CLI and Slack, the exception was Jira but now its not. Features keep on expanding and improving Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? Custom field integration requires some thought and work Review collected by and hosted on G2.com. Recommendations to others considering HelpDesk+ AI-Powered Slack Support: Bookmark the documentation Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Quicker to create and edit tasks Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![James L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James L.") JL James L. Engineering & Design Manager, Facilities Manager, IT Support, Fire Marshall and Co-Founder Computer Software Mid-Market (51-1000 emp.) 1/11/2018 "Straight forward, works as expected" 4.5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Linking references to JIRA tickets within Slack channels, JIRA search integration for daily open issues Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? Adding the bot manually to every channel is a bit of pain, but understandable. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Enabling engineers to quickly access referenced JIRA tickets from Slack Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about HelpDesk+ AI-Powered Slack Support? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. 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