--- title: HelpDesk+ AI-Powered Slack Support Reviews meta\_title: 'HelpDesk+ AI-Powered Slack Support Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 70 reviews by the users' company size, role or industry to find out how HelpDesk+ AI-Powered Slack Support works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 70 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # HelpDesk+ AI-Powered Slack Support Reviews & Product Details Visit Website What is HelpDesk+? HelpDesk+ is a smart support tool that brings Jira Service Management into Slack and Microsoft Teams. It lets teams handle service requests right where they’re already communicating, to minimize context switching and make resolving issues quicker and easier. Purpose: HelpDesk+ is designed to simplify IT and customer support workflows by embedding Jira Service Management functionality into Slack and Teams. It ensures faster response times, smoother collaboration, and a seamless support experience through real-time updates, notifications, and automation. Key features: - Two-way integration: Sync requests and updates between Jira Service Management and Slack or Teams in real time. - Smart auto-responses: Automate responses and recommend knowledge base articles to address common queries. - Convenient request management: Create, track, and update service requests directly from Slack or Teams. - Customizable workflows: Configure request handling and approvals to fit your team’s processes. - Cross-platform compatibility: Supports Jira Service Management on Cloud and Data Center, and integrates seamlessly with Slack and Teams. Benefits to users: HelpDesk+ makes IT and customer support smoother by embedding Jira Service Management into Slack and Teams. Teams can manage requests and solve problems faster without switching tools. The chatbot takes care of common queries, freeing up support teams to focus on bigger tasks. With HelpDesk+, it’s easier to stay efficient, keep customers happy, and deliver great service. * * * Product Website HelpDesk+ AI-Powered Slack Support Seller [Appfire](https://www.g2.com/sellers/appfire) Discussions [HelpDesk+ AI-Powered Slack Support Community](https://www.g2.com/products/helpdesk-ai-powered-slack-support/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Nicholas Cron Show More ## Pricing Pricing provided by HelpDesk+ AI-Powered Slack.... ### Standard $1.00 1 Slack User Per Month [ View More Pricing Information ](https://www.g2.com/products/helpdesk-ai-powered-slack-support/pricing) ## HelpDesk+ AI-Powered Slack Support Integrations (2) What do users say about integrations? Verified by HelpDesk+ AI-Powered Slack Support [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AI Studios ](https://www.g2.com/products/ai-studios/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews) Show More ![ROGER T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ROGER T.") RT ROGER T. Director of IT Small-Business (50 or fewer emp.) 10/20/2020 "Works great!" 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? It's very easy to respond to helpdesk issues and tickets from within jira Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? it's not really for the end users unless they are good at slack, it's mostly gonna be used by the ticket answer-ers Review collected by and hosted on G2.com. Recommendations to others considering HelpDesk+ AI-Powered Slack Support: if you need an easy way of handling jira helpdesk issues without having to log into jira this is it Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? We have a helpdesk with Jira, and this allows us to view the helpdesk tickets and respond to them from within slack Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Liubov P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Liubov P.") LP Liubov P. Engineering Project Manager Mid-Market (51-1000 emp.) 9/19/2019 "This integration made our heaviest Jira protesters finally find peace and accept Jira. " 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Slack Integration+ for Jira is a real treasure! To be fair, not everyone likes to use Jira - it's heavy, overwhelming and slow sometimes. It can make people uncomfortable. This integration made our heaviest Jira protesters finally find peace and accept Jira. Now we have scheduled reports in Slack, we can search for issues right from channel, create new issues and (with the latest release) we can even assign them right in the middle of discussion! It is one of the most convenient instruments we've found for a long time. Special thanks to support - not only you get help quickly and with great care, but you also get new features and bugfixes after your feedback! These guys are simply the best, totally recommend! Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? I can't find anything I dislike, really. Review collected by and hosted on G2.com. Recommendations to others considering HelpDesk+ AI-Powered Slack Support: Just try. You will love it. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? We schedule different reports in Slack channels, we search for issues right from channel, create new issues and (with the latest release) we can even assign them right in the middle of discussion. Our developers can forget about heavy UI of Jira and do everything they need through Slack. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CM Carolina M. Full stack Enterprise (\> 1000 emp.) 7/28/2019 "Member" 3/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Convenience is excellent. Since our team uses JIRA for project management, we constantly need to refer to tasks, and I don't need to look for a link to enter the chat; I can just mention the issue number and it takes care of the rest. I love that you just need to type or paste a JIRA number in a thread, and the integration automatically retrieves a lot of information about the issue. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? Adding the bot manually to each channel is a bit painful, but understandable. I don't use all the features, but that's mainly because I'm on JIRA all day. I'm a Project Manager, so it's easy to do most things in JIRA. However, after contacting Customer Support chat, they were able to review our account and resolve the issue in a timely manner. If I ever had a question, they went above and beyond to help me. Review collected by and hosted on G2.com. Recommendations to others considering HelpDesk+ AI-Powered Slack Support: Mark the documentation Each startup, entrepreneur, solopreneur must consider using Nextup with Slack Do it Must have Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Save about an hour a day by logging tickets, adding and viewing comments. Instead of telling me 50 bugs a day, they use a simple Slack command to log them. My entire team can see the JIRA tickets in our Slack channel. This is exactly what the Nextup Jira Connector allows us to do. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated ![Foster D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Foster D.") FD Foster D. Co-Founder Small-Business (50 or fewer emp.) 5/9/2019 "Saves me time. Nextup streamlines better communication in our office" 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Jira Integration+ makes communication within our office easy. Our team needs to minimize distractions to work effectively but our managers need to constantly communicate to work effectively. Their integration combines these opposing truths for us really well. Also, their customer service team is incredible. Like really incredible. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? I don't have a single negative comment. If I ever had a question, they went above and beyond to help me. Review collected by and hosted on G2.com. Recommendations to others considering HelpDesk+ AI-Powered Slack Support: Do it. It saves me a ton of time and makes my life easier. I used to dislike getting Jira emails so their Slack notifications are way better for me. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Biggest benefit is assigning/creating Jira tickets in Slack. Plus I can see user summaries for my employees to understand how many hours are logged into each project. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Richard S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard S.") RS Richard S. Senior Software Engineer Computer Software Mid-Market (51-1000 emp.) 3/21/2019 "Makes communication and coordination easy, and helps us move faster." 4/5 What do you like best about HelpDesk+ AI-Powered Slack Support? It is incredibly seamless and informative. A simple mention of the Jira issue number in chat causes a compact, detailed summary to appear for the issue, helping everyone stay on the same page throughout the conversation. I don't have to go hunting for a link to drop into chat, I can just mention the issue number and it takes care of the rest. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? The summaries can take up a lot of space, as they include a large number of the issue's fields. I wish there was an option to choose which fields to include to reduce clutter. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? It's difficult to memorize all of the details of an issue, and it's cumbersome to hunt for links to issues every time you want to reference them in a team discussion. The integration speeds up our daily stand-ups, and has greatly improved communication and understanding between our support staff and engineers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic PS Pheng S. IT Governance and Compliance Lead Mid-Market (51-1000 emp.) 3/21/2019 "Fantastic Experience with Nextup.ai!" 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Eliminates duplication of work by integrating Slack and Jira applications. Allows work to become highly visible to responsible parties in respective Slack channels. Customer service has been on point and a very positive experience. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? There was a bug at one point that duplicated the responses. However, after contacting Customer Support chat, they were able to review our account and resolve the issue in a timely manner. Review collected by and hosted on G2.com. Recommendations to others considering HelpDesk+ AI-Powered Slack Support: This is pretty much one of the best 'add-ons' you can get for Slack to Jira as not only is it a great bang for your buck, it is so easy to use and makes work across departments so much more efficient. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Duplication. Benefits=visibility, automation, effective communication, easy assignment of duties. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Philip C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip C.") PC Philip C. Project Manager Information Technology and Services Mid-Market (51-1000 emp.) 3/21/2019 "Great integration!" 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? I love that you just have to type (or paste) a JIRA number in a thread, and the integration pulls back lots of info about the issue automatically! Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? I can't say i dislike anything about the @nextup integration for JIRA & Slack. i don't use every feature, but that's mainly because I am in JIRA all day (I'm a Project Manager), so it's just easy to do most things there in JIRA. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Everyone wants to move FAST. Not having to copy & paste links to JIRA issues in Slack seems like a minor thing. But when you're providing updates, or asking for more information from the team about multiple issues, just typing away on the keyboard , and having the integration do all the linking work is really fantastic. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic CF Craig F. VP of Software & IT Mid-Market (51-1000 emp.) 10/23/2018 "One of the most valuable tools in our kit" 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Having JiraBot in our channels! It pinging on mention of tickets and ability to jump right to JIRA with the ticket open + transition them is HUGE. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? Nothing can think of really! It has performed outstanding and only thing may be good would be a way to see who's linked and who's not but even that process they make pretty well as it pings users when they try to use and unlinked Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? We heavily use JIRA and tossing tickets around had no context and had to copy / paste into JIRA to find. Plus the ability to change tickets within slack is HUGE. Our team absolutely loves this above anything else on slack, Everytime someone mentions a JIRA ticket the nextup bot tosses up a summary with link and capabilities which is such a small thing but with SUCH a major impact on our productivity. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Gutenberg N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gutenberg N.") GN Gutenberg N. Co-Founder/iOS Developer Computer Software Small-Business (50 or fewer emp.) 3/21/2019 "Must-have integration" 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Since our team uses JIRA for project management, we constantly need to refer to tasks. Nextup Jira Connector makes this an easy and seamless process and has quickly become an important part of our process. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? The initial setup takes a little time as it needs to be enabled for each channel, but nothing major. Review collected by and hosted on G2.com. Recommendations to others considering HelpDesk+ AI-Powered Slack Support: For any company that uses JIRA, I can't think of a reason not to use this product. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? In a software development process, being able to easily refer to tasks that are being worked on is a major time-saver. This is exactly what Nextup Jira Connector allows us to do. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MH Marcy H. Project Manager Mid-Market (51-1000 emp.) 3/21/2019 "Win-win collaboration tool at it's best!" 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Easy cross-reference of Jira tasks with #slack conversations. As a Project Manager with multiple teams, I spend 80% of my day in these 2 apps and it's critical to have those details front and center as the team works together! Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? I can think of nothing about the integration that's negative. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Quick reference of Development tasks as we are sharing ideas and commentary within our Slack conversations. Brings a quick-click access to real time work references. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about HelpDesk+ AI-Powered Slack Support? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about HelpDesk+ AI-Powered Slack Support ](https://www.g2.com/products/helpdesk-ai-powered-slack-support/discussions/new) GU Guest User What is Nextup.ai used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-nextup-ai-used-for) FK Farhanm Khan • Last activity about 4 years ago What is the best use case for Nextup.ai 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-the-best-use-case-for-nextup-ai) [ View all Discussions ](https://www.g2.com/products/helpdesk-ai-powered-slack-support/discuss) ## Pricing Options Pricing provided by HelpDesk+ AI-Powered Slack.... ### Standard $1.00 1 Slack User Per Month ### Self-Hosted Contact Us Per Year ### Data Residency Contact Us Per Year [ View More Pricing Information ](https://www.g2.com/products/helpdesk-ai-powered-slack-support/pricing) ## Top-Rated Alternatives [ ![Qlik Sense](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qlik Sense") Qlik Sense 4.4/5(929) ](https://www.g2.com/products/qlik-sense/reviews) [ ![Zapier](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zapier") Zapier 4.5/5(2,086) ](https://www.g2.com/products/zapier/reviews) [ ![HeyTaco](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HeyTaco") HeyTaco 4.7/5(721) ](https://www.g2.com/products/heytaco/reviews) [ View All Alternatives ](https://www.g2.com/products/helpdesk-ai-powered-slack-support/competitors/alternatives) ##### Categories on G2 [Productivity Bots](https://www.g2.com/categories/productivity-bots) ##### Explore More [What cloud directory service do most startups switch to when they outgrow Google Workspace alone and need proper identity management without building it themselves?](https://www.g2.com/discussions/what-cloud-directory-service-do-most-startups-switch-to-when-they-outgrow-google-workspace-alone-and-need-proper-identity-management-without-building-it-themselves)[What's the top demo automation app for tech startups](https://www.g2.com/discussions/what-s-the-top-demo-automation-app-for-tech-startups)[What are the most trusted enterprise information archiving solutions by financial services compliance officers based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-enterprise-information-archiving-solutions-by-financial-services-compliance-officers-based-on-user-reviews%20) [Is Insight Assurance worth it for auditing services?](https://www.g2.com/discussions/is-insight-assurance-worth-it-for-auditing-services)[What desktop publishing software cuts the time it takes to create digital marketing materials from hours down to something a team can actually manage daily?](https://www.g2.com/discussions/what-desktop-publishing-software-cuts-the-time-it-takes-to-create-digital-marketing-materials-from-hours-down-to-something-a-team-can-actually-manage-daily)[Pros and Cons Details](https://www.g2.com/products/helpdesk-ai-powered-slack-support/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)