--- title: HelpDesk+ AI-Powered Slack Support Reviews meta\_title: 'HelpDesk+ AI-Powered Slack Support Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 70 reviews by the users' company size, role or industry to find out how HelpDesk+ AI-Powered Slack Support works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 70 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # HelpDesk+ AI-Powered Slack Support Reviews & Product Details Visit Website What is HelpDesk+? HelpDesk+ is a smart support tool that brings Jira Service Management into Slack and Microsoft Teams. It lets teams handle service requests right where they’re already communicating, to minimize context switching and make resolving issues quicker and easier. Purpose: HelpDesk+ is designed to simplify IT and customer support workflows by embedding Jira Service Management functionality into Slack and Teams. It ensures faster response times, smoother collaboration, and a seamless support experience through real-time updates, notifications, and automation. Key features: - Two-way integration: Sync requests and updates between Jira Service Management and Slack or Teams in real time. - Smart auto-responses: Automate responses and recommend knowledge base articles to address common queries. - Convenient request management: Create, track, and update service requests directly from Slack or Teams. - Customizable workflows: Configure request handling and approvals to fit your team’s processes. - Cross-platform compatibility: Supports Jira Service Management on Cloud and Data Center, and integrates seamlessly with Slack and Teams. Benefits to users: HelpDesk+ makes IT and customer support smoother by embedding Jira Service Management into Slack and Teams. Teams can manage requests and solve problems faster without switching tools. The chatbot takes care of common queries, freeing up support teams to focus on bigger tasks. With HelpDesk+, it’s easier to stay efficient, keep customers happy, and deliver great service. * * * Product Website HelpDesk+ AI-Powered Slack Support Seller [Appfire](https://www.g2.com/sellers/appfire) Discussions [HelpDesk+ AI-Powered Slack Support Community](https://www.g2.com/products/helpdesk-ai-powered-slack-support/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Nicholas Cron Show More ## Pricing Pricing provided by HelpDesk+ AI-Powered Slack.... ### Standard $1.00 1 Slack User Per Month [ View More Pricing Information ](https://www.g2.com/products/helpdesk-ai-powered-slack-support/pricing) ## HelpDesk+ AI-Powered Slack Support Integrations (2) What do users say about integrations? Verified by HelpDesk+ AI-Powered Slack Support [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AI Studios ](https://www.g2.com/products/ai-studios/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews) Show More ![Tony C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony C.") TC Tony C. ​ IT Engineer Associate Enterprise (\> 1000 emp.) 12/23/2021 "We save a lot of time by using this tool during our IT support interventions." 4.5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? This is the time saved by using an instant messenger. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? The ticket creator is not automatically invited into the Slack channel when creating the ticket. This can be done in a few clicks, so it doesn't matter. But adding the user automatically would be an extra time saver. Review collected by and hosted on G2.com. Recommendations to others considering HelpDesk+ AI-Powered Slack Support: If your teams communicate a lot with your clients, you need to consider the time it takes and the costs involved. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Once again, using your tool allows us to save a lot of time on our interventions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Megan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Megan D.") MD Megan D. Manager System's Engineering Enterprise (\> 1000 emp.) 5/31/2022 "Amazing technology and best of the best in technology and customer service" 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Bi-directional bot communication making integrations easy and saving a ton of time from context switching Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? Nothing really. Great company, great product, great people Review collected by and hosted on G2.com. Recommendations to others considering HelpDesk+ AI-Powered Slack Support: You won't regret it Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Anything we bring up, they are very quick to hop on a meeting and resolve asap Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Scott R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott R.") SR Scott R. I Small-Business (50 or fewer emp.) 2/15/2022 "A Quality Service" 4.5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? The product has given us an easy-to-implement way to connect Slack and our Jira instance. It makes it easy to keep track of tickets and their progress. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? The limitations come more from how we use Slack (many private channels) than any limitation in the product. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? We are able to monitor the progression of tickets without leaving Slack. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Shivi V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shivi V.") SV Shivi V. program manager Mid-Market (51-1000 emp.) 5/31/2022 "Overall great product company to work with" 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? They work on introducing new feature which are available from core product and help reduce customer pain points Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? This product can be expensive as company grows. But overall still useful Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? There are solving issue with colloboration Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 2/22/2022 "Very customizable and flexible integration for JIRA" 4.5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Pretty straightforward software but very powerful in its customization and management features. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? Documentation early on was lacking in terms of how to get the most of the tools, I believe this has been remedied Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Managing tickets/issues outside of JIRA's main website has allowed us to collab and keep track of issues between separate organizations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 5/31/2022 "IT Management" 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? The easy way to post a new task, and the way that is connecting with Slack Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? I have nothing yet, in this mommet, there is nothing that I disagreed with. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? The incorporation with Slack helps me to create tickets in a fast way Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Aspril T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aspril T.") AT Aspril T. Senior Business Analyst Small-Business (50 or fewer emp.) 12/23/2021 "One of the best Project Manegment tools and service desk soution" 4.5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Integration with mutltiple Atlassian tools. Ease of use Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? Costing seems more when compared to other tools available in the market Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Project management, CRM Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") UH Verified User in Human Resources Enterprise (\> 1000 emp.) 1/18/2022 "Jira experience" 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? The ease of use and linking other tickets, also the search queries. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? I wish it were able to integrate with other Helpdesks. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? The ability to keep multiple parties informed on a given issue/problem/incident. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JD Jason D. Enterprise (\> 1000 emp.) 12/14/2020 "General Overview of Jira Integration+" 4.5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Jira Integration+ is an excellent addition to any Jira-heavy companies that live in Slack. All actions that you can do through a typical Jira web interface can be done through Slack modals and messages. This saves a ton of time for teams and prevents users from missing notifications when clicking away from Slack. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? Once downside to Jira Integration+ would be the steep learning curve for more advanced features. Notifications are simple and intuitive to set up, but creating in-channel reports, configuring bots, and creating user restrictions require some time with the documentation. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? We are enabling users to create tickets more consistently since they do not have to go through the process of opening a webpage and filling out a ticket form. Instead, users can do everything they need through Slack. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Logan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan P.") LP Logan P. Solution Engineer Mid-Market (51-1000 emp.) 1/15/2021 "Easy to use integration with a highly responsive support and development team" 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Simple set up and use, consistently rolled out new features, responsive support & dev team, and the productivity enhancements that come from Slack-Jira integration. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? A few features from full Service Desk/Online Portal are missing in the Slack integration, such as field default values not appearing in a ticket submitted through HelpDesk+. Limitations such as Agent responses coming through as a project admin rather than the Agent themselves, or the HelpDesk+ installer needing to be in the Slack channel in order for the integration to work. But overall the integration gets very close to what is possible using just Jira, while making it all possible to do via Slack. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? We're creating a unified support process that is simple to use for all of our employees, so that they can report our customer (merchant) issues to our Solution Engineering team. We're then leveraging Jira automations to make this process more seamless, transparent and efficient. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about HelpDesk+ AI-Powered Slack Support? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. 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