--- title: HelpDesk+ AI-Powered Slack Support Reviews meta\_title: 'HelpDesk+ AI-Powered Slack Support Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 70 reviews by the users' company size, role or industry to find out how HelpDesk+ AI-Powered Slack Support works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 70 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # HelpDesk+ AI-Powered Slack Support Reviews & Product Details Visit Website What is HelpDesk+? HelpDesk+ is a smart support tool that brings Jira Service Management into Slack and Microsoft Teams. It lets teams handle service requests right where they’re already communicating, to minimize context switching and make resolving issues quicker and easier. Purpose: HelpDesk+ is designed to simplify IT and customer support workflows by embedding Jira Service Management functionality into Slack and Teams. It ensures faster response times, smoother collaboration, and a seamless support experience through real-time updates, notifications, and automation. Key features: - Two-way integration: Sync requests and updates between Jira Service Management and Slack or Teams in real time. - Smart auto-responses: Automate responses and recommend knowledge base articles to address common queries. - Convenient request management: Create, track, and update service requests directly from Slack or Teams. - Customizable workflows: Configure request handling and approvals to fit your team’s processes. - Cross-platform compatibility: Supports Jira Service Management on Cloud and Data Center, and integrates seamlessly with Slack and Teams. Benefits to users: HelpDesk+ makes IT and customer support smoother by embedding Jira Service Management into Slack and Teams. Teams can manage requests and solve problems faster without switching tools. The chatbot takes care of common queries, freeing up support teams to focus on bigger tasks. With HelpDesk+, it’s easier to stay efficient, keep customers happy, and deliver great service. * * * Product Website HelpDesk+ AI-Powered Slack Support Seller [Appfire](https://www.g2.com/sellers/appfire) Discussions [HelpDesk+ AI-Powered Slack Support Community](https://www.g2.com/products/helpdesk-ai-powered-slack-support/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Nicholas Cron Show More ## Pricing Pricing provided by HelpDesk+ AI-Powered Slack.... ### Standard $1.00 1 Slack User Per Month [ View More Pricing Information ](https://www.g2.com/products/helpdesk-ai-powered-slack-support/pricing) ## HelpDesk+ AI-Powered Slack Support Integrations (2) What do users say about integrations? Verified by HelpDesk+ AI-Powered Slack Support [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AI Studios ](https://www.g2.com/products/ai-studios/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews) Show More LA Lalit A. Founder Mid-Market (51-1000 emp.) 6/1/2022 "Daily life simplifed through effective integration" 4.5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? We have integrated this solution with our slack messenger such that team does not have to keep on switching between application for seeking redundant information or updating the prospect details in Jira for any kind of the update related to deliver of new or changes to the project which are on going. Intergation has saved lot of hours for our team by avoiding non business value adding task and up to date real time response is given withing communication instance of slack. And customer also are satisfied with the real time updates. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? There are no major issues with this product but sometime you can face glitches like data sync or update in real time which leads to miss communication but this all is a rare scenario in most of the cases things work really smooth and hand shaking is never a problem all the data updated within or from slacks is updated in real time with no delay. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? We work on multiple projects at the same time and being in the artistic world it's never easy task lot of changes are introduce or recommended by customers which we need to incorporate into the existing project so to make sure complete customer satisfaction we have Incorporated the platform in such a way all the request raise under jira by the customer is address under the slack exosystem instance itself so there is less pressure on employees to update in multiple application for specially visiting jira to update or acknowledge the request by the client. Review collected by and hosted on G2.com. Show More 7/7/2022 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Hugo T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hugo T.") HT Hugo T. GM Small-Business (50 or fewer emp.) 5/31/2022 "Nextup is the best option we found when trying to integrate slack with Jira" 4/5 What do you like best about HelpDesk+ AI-Powered Slack Support? For us Jira seems to be very complicated, and we've been struggling to understand its many dashboards and settings pages. The helpdesk was very helpful and the easiest part to configure. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? We are still not able to integrate with Jira at 100% we had higher expectations, and we could still use some help, we are thinking on stop using Jira due to its complexity and price. Review collected by and hosted on G2.com. Recommendations to others considering HelpDesk+ AI-Powered Slack Support: Understand what is Jira and Nextup before getting the product. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? it is creating tickets and that is allowing us to properly track our internal client requests, but we still think we still feel that it could be better, it would be great to have that simple feature in slack without having to pay Jira. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller VS Vaibhav S. Technical Test Lead Enterprise (\> 1000 emp.) 6/1/2022 "Quality Product" 4.5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? It's very simple to use and easy to configure and consistently develops new features which have responsive support and the enhancements which comes from stack-Jira integration are even more interesting and the best in business. It is very helpful to have Jira show up in slack- being able to pick up different workflows and is able to customize the way we want. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? Seems to be very expensive and even not helpful for the end-users unless they are good at slack. Otherwise the tool is perfect and behaves the way it has promised. Review collected by and hosted on G2.com. Recommendations to others considering HelpDesk+ AI-Powered Slack Support: It save lot of time and makes life much more easier to work. Slack notificatios are way better for me hence strongly recommended to use this software and get benefits out of it. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? We search for issues right from the channel, create new issues and with the latest rel, even we can assign them right between the discussion, also able to schedule different reports in slack channels. In addition, we can see user summaries for employees in order to understand how many hours are logged into each project. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller BK Bhumika K. software engineer Small-Business (50 or fewer emp.) 5/31/2022 "best in class platform for integration" 4.5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Large number of applications are involved in and having a strong integration is must have. This product offerings with great line up make sure we are not working silos and best in class products are used to work without worrying about sync up and handshake. Famous and star use case is with jira and teams integration to have seamless record keeping proactive actions and acknowledgement making sure higger interactions and customer overall satisfaction. No more juggling between softwares just to seek and update information. Highest focus is given on intergation so we as an end user can work on value adding task and avoid any misses which csn be critical. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? Its a low code approach from usage and setup stand point and snyone with basic tech know how must be able to figure it out quickly. However complex feature needs better understanding like setting up automatic reports and config of boats for repeated task. Sometimes sync takes time but its a rare sceneario mostly everything is real time. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Better work optimization with greater effectiveness by avoiding switches between application for data and update purpose saving huge amount of time. Basically its like multi host application within teams for managing jira instance for smooth operations and at the same time best in class service for customer. So process is highly haemonized and standardized. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Joseph C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph C.") JC Joseph C. Manager, Operations Engineering Service Desk Mid-Market (51-1000 emp.) 5/31/2022 "Great for teams that are heavy on Jira and Slack" 4/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Being able to create Jira tickets from Slack threads, as well as act on Jira tickets without having to ever leave Slack, is extremely convenient. We really also enjoy the ability to link emoji so we can just react to a message and quickly have it create a ticket. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? I wish that Jira Service Management wasn't treated as a separate product. Having to pay for two separate tools just to get some additional features that are only for Service Management is a letdown. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Not having to constantly switch between Slack conversations and Jira tickets when already in the flow of a deep team conversation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![MARTIN R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MARTIN R.") MR MARTIN R. Customer service representative Mid-Market (51-1000 emp.) 6/8/2022 "The tool is very useful in order to have our inside team do all the work as a support ticket." 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? The fact that it gives you a number or file to look up the support ticket Jira on file quickly. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? I do not like that it does not allow you to comment on it unless you are added to the ticket, I believe everyone should be able to comment, even if you are not added. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Problems such as a vehicle with the wrong description and once we submit a support ticket it is fixed very easily and quickly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Enterprise (\> 1000 emp.) 5/5/2022 "Best integration for Jira Service Manager to Slack I have found." 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Easy to implement and use. We didn't want to have to write code to have this integration work. We wanted it to work as we set it up in Jira but emulated in Slack and this product delivers it. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? Some things in the website do not function or display correctly and some things still need to be built out to do everything we want it to. They have been great at communicating this progress and working with their customers to implement it. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? IT ticket communication. This includes approvals, ticket progress, and routing to the rest of the company. If you can write something in a Jira automation you can communicate that in Slack. This provides an amazing UX for a Slack-savvy organization. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Evn T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evn T.") ET Evn T. Manager of Enterprise Collaboration Enterprise (\> 1000 emp.) 12/10/2020 "Robust product from a responsive, customer-centric company" 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Jira Integration+ furthers one of the most important goals of Slack: bringing work together. It allows everyone in the organization to interact with Issues in Jira wherever they would like, and it facilitates conversation and discussion where it is easiest. It's also one of the easiest ways to interact with Jira issues (create, update, assign, comment, transition, and resolve) while on mobile. It's far easier to use than the Slack integration on mobile than it is to use the native Atlassian mobile app, especially on Jira Server/Data Center. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? Because of its reliance on the Jira API and Slack servers, sometimes the app can take a couple of seconds to load issues or show you a view of an issue. Because of this reliance, Nextup unfortunately isn't able to fix this entirely themselves, which is the nature of this type of integration. Review collected by and hosted on G2.com. Recommendations to others considering HelpDesk+ AI-Powered Slack Support: Make sure to reach out to the Nextup team - they are extremely knowledgeable about Slack, and very willing to help with implementation and rollout. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Slack is our collaboration hub, and this integration allows us to bring work tracking, defect triage, and even critical incident management into that hub. For users who utilize Jira to get work done, it's allows them to track that work often without leaving the platform where they're doing the work (Slack) and it improves the method with which triage / discussion / management happens by allowing discussions to move to Slack while still maintaining records within Jira. For users who interact with Jira to request work from other teams, it allows those users to do so without ever having to log into a platform they don't regularly use. It's also a large time savings, as you can quickly create issues from Slack messages, view issue updates, and comment without leaving Slack. Review collected by and hosted on G2.com. Show More 6/11/2022 Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 5/31/2022 "Integration+ with Slack for B2B SaaS Startup" 3.5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? It is helpful to be able to have Jira show up in Slack- being able for our developers to work out of one tool instead of two has improved speeds. The integration was easy, and most developers were able to pick up the workflows and customize as they needed. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? The method of adding & viewing photos in the Slack integration is a bit messy. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Our developer working pace has increased- using Jira or other productivity tools is usually painful for developers. With this integration, it has been much easier for our individual contributors to pick up work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mahmoud F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mahmoud F.") MF Mahmoud F. Team operation manager Mid-Market (51-1000 emp.) 12/18/2021 "Amazing expreiance" 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? i had an amazing experience while using Jirra to create my IT ticket, and it's straightforward to connect with the other teams so they can solve your issue on time and ASAP Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? sometimes the website has gone down, but not for a long time m but overall, I can't find any concern that can make me dislike this software, especially for slack it an open excellent channel so we can connect with each other during working time. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? I am solving a lot of issue with software that I can manage all my ticket has been created I can raise a ticket once i faced any issue on spot easy to connect with the other team Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about HelpDesk+ AI-Powered Slack Support? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. 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