--- title: HelpDesk+ AI-Powered Slack Support Reviews meta\_title: 'HelpDesk+ AI-Powered Slack Support Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 70 reviews by the users' company size, role or industry to find out how HelpDesk+ AI-Powered Slack Support works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 70 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # HelpDesk+ AI-Powered Slack Support Reviews & Product Details Visit Website What is HelpDesk+? HelpDesk+ is a smart support tool that brings Jira Service Management into Slack and Microsoft Teams. It lets teams handle service requests right where they’re already communicating, to minimize context switching and make resolving issues quicker and easier. Purpose: HelpDesk+ is designed to simplify IT and customer support workflows by embedding Jira Service Management functionality into Slack and Teams. It ensures faster response times, smoother collaboration, and a seamless support experience through real-time updates, notifications, and automation. Key features: - Two-way integration: Sync requests and updates between Jira Service Management and Slack or Teams in real time. - Smart auto-responses: Automate responses and recommend knowledge base articles to address common queries. - Convenient request management: Create, track, and update service requests directly from Slack or Teams. - Customizable workflows: Configure request handling and approvals to fit your team’s processes. - Cross-platform compatibility: Supports Jira Service Management on Cloud and Data Center, and integrates seamlessly with Slack and Teams. Benefits to users: HelpDesk+ makes IT and customer support smoother by embedding Jira Service Management into Slack and Teams. Teams can manage requests and solve problems faster without switching tools. The chatbot takes care of common queries, freeing up support teams to focus on bigger tasks. With HelpDesk+, it’s easier to stay efficient, keep customers happy, and deliver great service. * * * Product Website HelpDesk+ AI-Powered Slack Support Seller [Appfire](https://www.g2.com/sellers/appfire) Discussions [HelpDesk+ AI-Powered Slack Support Community](https://www.g2.com/products/helpdesk-ai-powered-slack-support/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Nicholas Cron Show More ## Pricing Pricing provided by HelpDesk+ AI-Powered Slack.... ### Standard $1.00 1 Slack User Per Month [ View More Pricing Information ](https://www.g2.com/products/helpdesk-ai-powered-slack-support/pricing) ## HelpDesk+ AI-Powered Slack Support Integrations (2) What do users say about integrations? Verified by HelpDesk+ AI-Powered Slack Support [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AI Studios ](https://www.g2.com/products/ai-studios/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews) Show More ![Pooja N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pooja N.") PN Pooja N. Lead Business Analyst Mid-Market (51-1000 emp.) 5/17/2024 "I love Slack" 4/5 What do you like best about HelpDesk+ AI-Powered Slack Support? slack is best product which can be integrated with other tools and make our life easy Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? File history is very less and it should be more time for users to access history Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Slack is helping me to draft my blogs, collaboration with my team mates and find anything quickly Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sayali A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sayali A.") SA Sayali A. SENIOR ASSOCIATE – PMO Enterprise (\> 1000 emp.) 5/17/2024 "True Slack Fan" 4.5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? integration of multiple utilities, ease of use. I use Slack daily. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? Lesser file history on the version that I use. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Integration with various tools and smart AI features of Slack is saving my day to day business time. Its very easy to use and boosts my productivity. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/16/2024 "Moder Slack powered by AI" 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? The most helpful thing about it is the integration which help the user easily access help desk support within the same platform and with being enabled with AI powered it gives faster response time and quicker solutions. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? Sometimes it may not understand user quireies or give relevant reaponse result in delay and frustration. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? It helps me to simplify workflow and collaboration with teammates also the effective visibility of support tickets tracking helps me in managing my day to day tasks. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kaustubh U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaustubh U.") KU Kaustubh U. Sr. Licensing Adviser (Software Asset Management) Enterprise (\> 1000 emp.) 5/16/2024 "Genuinely True Review by Kaustubh" 4.5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Powerful automation ability, optimum use of support team and more productivity in less time. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? At present Slack does not support all AI bots to integrate with it. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Whatever i need I can find it quickly and prioritise my day at work. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 5/14/2024 "Review for HelpDesk+ AI-Powered Slack Support" 4.5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? The most helpful thing about HelpDesk+ AI-Powered Slack Support is its seamless integration with slack, offering AI-driven assistance. Second main point is its ticket management, customizable workflows makes it a whole powerful and easy-to-use tool for use. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? the thing I find hestitating about it is that it of course provides integration with Slack but it may pose challenges for organizations that rely on other communication tools. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Insightful analytics is the most support solving and benefiting feature for me. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Aakriti S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aakriti S.") AS Aakriti S. Module Lead Small-Business (50 or fewer emp.) 5/16/2024 "Help team for strategic planning" 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Get summary of project at one place. Team can get quick information in a mannered way. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? Everything is perfect. There is no dislike about it. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? If we need any detail of the project then one can find very easily. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Amit k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amit k.") AK Amit k. Workforce Dimensions/Central Product specialist III Enterprise (\> 1000 emp.) 5/17/2024 "Power of HelpDesk+ AI- Power Slack Support" 4.5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Convince, reliable, Accuracy, Information Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? Nothing as of now, but we can add few more detailed information Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? It helps in day to day office works Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") AC Verified User in Consumer Electronics Enterprise (\> 1000 emp.) 10/17/2023 "Game changer for IT support in Slack" 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? HelpDesk+ AI-Powered Slack Support enables seemless integration wherever people prefer to work - in Slack or the native ticketing system (in our case Jira Service Management). The app includes a ton of options to customize the experience with a lot of features. The customer support team is incredibly responsive and open to feedback, often helping to quickly respond to any issues. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? The only downsides I have experienced with HelpDesk+ have been limitations of Slack or Jira Service Management APIs/integrations. Things that app developers are not allowed/able to do. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? HelpDesk+ AI-Powered Slack Support solves the issue of ITSM support happening in two locations - Slack and Jira Service Management. This app creates a seemless integration so it doesn't matter which system a person is in. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sweety Elizabeth J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sweety Elizabeth J.") SJ Sweety Elizabeth J. System Engineer Mid-Market (51-1000 emp.) 7/8/2022 "Great productivity and collaboration tool" 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Microsoft Team allows you to easily integrate with Jira tool using integration+, You can just search the Ticket keys and Responds to the results using Microsoft Teams. We have used to for Higher Severity Tickets to be notified as soon as it is created on Jira, Handled it automatically within teams. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? Sometimes it takes time to update the Ticket and might require multiple clicks which will duplicate the comments that are being added, which has to be manually removed by the Jira application. There is no undo/rollback button for actions. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? The Nextup integration has allowed us to reduce the turnaround time of our tickets, by detecting and remediating early and reducing our turnaround time for the ticket. We use Nextup to ideally do all our Scrum meetings handled by the Integration Plus Application, reducing time for Standup meeting and improving productivity of the application. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Adeeb S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adeeb S.") AS Adeeb S. Brand Manager Food Production Mid-Market (51-1000 emp.) 6/8/2022 "Slack Integration Capacity is Superb" 4/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Nextup.ai makes it really convenient for us to integrate slack messenger allowing us to create Jira tickets from Slack, and act on these threads without the need of leaving Slack. It saves much of our time involved in fetching information, updating the prospect's entries and switching between the applications. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? The pricing of the product is quite disappointing. We have to pay extra just to use the Jira Service Management tool. For the service management, we need some additional features that are available at Jira, so the cost is escalated for us. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Nextup.ai is simple to use and we are not required to seamlessly switch between Slack conversations and Jira tickets during the team discussion. It tends to save time, facilitates communication on Jira issues and brings work together. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about HelpDesk+ AI-Powered Slack Support? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about HelpDesk+ AI-Powered Slack Support ](https://www.g2.com/products/helpdesk-ai-powered-slack-support/discussions/new) FK Farhanm Khan • Last activity about 4 years ago What is the best use case for Nextup.ai 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-the-best-use-case-for-nextup-ai) GU Guest User What is Nextup.ai used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-nextup-ai-used-for) [ View all Discussions ](https://www.g2.com/products/helpdesk-ai-powered-slack-support/discuss) ## Pricing Options Pricing provided by HelpDesk+ AI-Powered Slack.... ### Standard $1.00 1 Slack User Per Month ### Self-Hosted Contact Us Per Year ### Data Residency Contact Us Per Year [ View More Pricing Information ](https://www.g2.com/products/helpdesk-ai-powered-slack-support/pricing) ## Top-Rated Alternatives [ ![Qlik Sense](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qlik Sense") Qlik Sense 4.4/5(929) ](https://www.g2.com/products/qlik-sense/reviews) [ ![Zapier](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zapier") Zapier 4.5/5(2,086) ](https://www.g2.com/products/zapier/reviews) [ ![HeyTaco](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HeyTaco") HeyTaco 4.7/5(721) ](https://www.g2.com/products/heytaco/reviews) [ View All Alternatives ](https://www.g2.com/products/helpdesk-ai-powered-slack-support/competitors/alternatives) ##### Categories on G2 [Productivity Bots](https://www.g2.com/categories/productivity-bots) ##### Explore More [What cloud directory service do most startups switch to when they outgrow Google Workspace alone and need proper identity management without building it themselves?](https://www.g2.com/discussions/what-cloud-directory-service-do-most-startups-switch-to-when-they-outgrow-google-workspace-alone-and-need-proper-identity-management-without-building-it-themselves)[What's the top demo automation app for tech startups](https://www.g2.com/discussions/what-s-the-top-demo-automation-app-for-tech-startups)[What are the most trusted enterprise information archiving solutions by financial services compliance officers based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-enterprise-information-archiving-solutions-by-financial-services-compliance-officers-based-on-user-reviews%20) [Is Insight Assurance worth it for auditing services?](https://www.g2.com/discussions/is-insight-assurance-worth-it-for-auditing-services)[What desktop publishing software cuts the time it takes to create digital marketing materials from hours down to something a team can actually manage daily?](https://www.g2.com/discussions/what-desktop-publishing-software-cuts-the-time-it-takes-to-create-digital-marketing-materials-from-hours-down-to-something-a-team-can-actually-manage-daily)[Pros and Cons Details](https://www.g2.com/products/helpdesk-ai-powered-slack-support/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)