--- title: HelpDesk+ AI-Powered Slack Support Reviews meta\_title: 'HelpDesk+ AI-Powered Slack Support Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 70 reviews by the users' company size, role or industry to find out how HelpDesk+ AI-Powered Slack Support works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 70 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # HelpDesk+ AI-Powered Slack Support Reviews & Product Details Visit Website What is HelpDesk+? HelpDesk+ is a smart support tool that brings Jira Service Management into Slack and Microsoft Teams. It lets teams handle service requests right where they’re already communicating, to minimize context switching and make resolving issues quicker and easier. Purpose: HelpDesk+ is designed to simplify IT and customer support workflows by embedding Jira Service Management functionality into Slack and Teams. It ensures faster response times, smoother collaboration, and a seamless support experience through real-time updates, notifications, and automation. Key features: - Two-way integration: Sync requests and updates between Jira Service Management and Slack or Teams in real time. - Smart auto-responses: Automate responses and recommend knowledge base articles to address common queries. - Convenient request management: Create, track, and update service requests directly from Slack or Teams. - Customizable workflows: Configure request handling and approvals to fit your team’s processes. - Cross-platform compatibility: Supports Jira Service Management on Cloud and Data Center, and integrates seamlessly with Slack and Teams. Benefits to users: HelpDesk+ makes IT and customer support smoother by embedding Jira Service Management into Slack and Teams. Teams can manage requests and solve problems faster without switching tools. The chatbot takes care of common queries, freeing up support teams to focus on bigger tasks. With HelpDesk+, it’s easier to stay efficient, keep customers happy, and deliver great service. * * * Product Website HelpDesk+ AI-Powered Slack Support Seller [Appfire](https://www.g2.com/sellers/appfire) Discussions [HelpDesk+ AI-Powered Slack Support Community](https://www.g2.com/products/helpdesk-ai-powered-slack-support/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Nicholas Cron Show More ## Pricing Pricing provided by HelpDesk+ AI-Powered Slack.... ### Standard $1.00 1 Slack User Per Month [ View More Pricing Information ](https://www.g2.com/products/helpdesk-ai-powered-slack-support/pricing) ## HelpDesk+ AI-Powered Slack Support Integrations (2) What do users say about integrations? Verified by HelpDesk+ AI-Powered Slack Support [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AI Studios ](https://www.g2.com/products/ai-studios/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews) Show More ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 12/24/2025 "Effortless Ticket Automation and Fast Resolutions" 4/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Automating ticket from message and instant self - service answer via chatboat and resolution time is also less. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? Real time collaboration through agents and user and managing there access level is quite difficult. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Track key metrics like resolution and categorieze ,prioritize and then assign them to the right agent is easy . Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![DoanhTD P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DoanhTD P.") DP DoanhTD P. CMO Small-Business (50 or fewer emp.) 11/20/2025 "Fast and Smart, But Needs Better Privacy Options" 3/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Very Quick and Smart on using experience Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? Need more incognito mode to make every thing safe Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Tracking activities on user Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") TC Verified User in Computer Software Enterprise (\> 1000 emp.) 12/9/2025 "HelpDesk AI powered slack user" 4/5 What do you like best about HelpDesk+ AI-Powered Slack Support? From this software we are able to know how to handle team and support, easy to handle and AI driven solutions Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? Need to update customisation options more Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Handling the task and support requests become easier Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Manish K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manish K.") MK Manish K. Founding Engineer Enterprise (\> 1000 emp.) 5/21/2024 "Helps a lot in workspaces with large number of employees and numerous teams" 4/5 What do you like best about HelpDesk+ AI-Powered Slack Support? Ease of integration and response time is top notch, with easy support and in slack integration, making it usable by even non tech people. We previously had our own on-support bot, but we were not able to scale that, so we shifted to Helpdesk+, and it's been live since 1 year. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? If we could have little bit more extensibility in terms of complex workflows and live changes to an ongoing process (deployments, CI/CD), that would also enable us to extend this to our dev workflows as well. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? It helps in cross team communication within the company, and also in helping employees enquiring for various things to the IT or PE or HRBP team with minimal efforts and in a clean fashion. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Deepaksingh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepaksingh R.") DR Deepaksingh R. Management Trainee Enterprise (\> 1000 emp.) 5/20/2024 "The experience was excellent. I am really happy woth the service" 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? It is very convenient to use and user friendly. Very happy with the overall experience. Will definitely recommend others to use this app and service in my as well as other organisations I work. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? No dislikes at all. As I said I am very happy and not at all annoyed. Very user friendly and helpful for our clients. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? It is benifiting me and my team as it is very time saving. We dont need to make outbound calls and take inbound calls as this app resolves issues via chat. We get time to troubleshoot the issues and there is ko hyrry and scpoe to make mistakes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Vishal S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vishal S.") VS Vishal S. Business Analyst Small-Business (50 or fewer emp.) 5/20/2024 "Stop switching between Slack and Jira" 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? The best part about HelpDesk+ is, it create jira tikcets of all conversation that are done on Slack, where the replies convert as the comments, so it simplify the work where we dont need to create new tickets from our Slack conversation. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? Sometimes the tasks are not well synced, so we need to edit as per our preference. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? It reduced my time to creating new tickets where as it also helps to human error of forgetting some task, its auto ticketing helpd to keep all the tasks on the Jira Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Neelufur M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neelufur M.") NM Neelufur M. Senior Consultant Enterprise (\> 1000 emp.) 5/18/2024 "HelpDesk+ AI-Powered Slack Support" 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? The best thing about AI-Powered Slack Support is all conversations are converted into Jira Tickets. The hassle of reaching out to concerned team is reduced. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? Automation is really not quick it is a bit slow and it crashes often Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? There are many ways wherein HelpDesk+ Al Powered Slack Support is helping and the benefits are as follows: 1: Reduces time and effort to reach potential team for the resolution. 2: Bridges the gap between Jira and our communication platform. 3: Makes requesting supports easy. 4: helps in improving productivity Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite NS Nitesh S. Software Engineer Mid-Market (51-1000 emp.) 5/17/2024 "HelpDesk+ AI-Powered Helps in terms of increasing efficiency." 3.5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? HelpDesk+ AI-Powered has ability to provide the quick response. Also it is providing 24/7 support to users when they need any help. HelpDesk+ AI-Powered can handle the volume of request at a time. Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? About least helpful aspect is its potential difficulty in handling complex issues that require human knowledge. Also sometimes Automated responses can misinterpret user queries, resulting in unexpected answers. Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? It generally automates responses to common questions, which helps to reduce human support. Also it provides quick response. Also it benefits in terms of saving time and resources. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 5/13/2024 "This integration can help organizations improve the efficiency of their operations within the Slack" 4/5 What do you like best about HelpDesk+ AI-Powered Slack Support? The most helpful aspect of HelpDesk+ AI-Powered Slack Support is its ability to provide instant and automated responses to common support queries directly within Slack. This feature saves time for both support agents and users by quickly addressing common issues without the need for manual intervention Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? The least helpful aspect of HelpDesk+ AI-Powered Slack Support might be its reliance on artificial intelligence. While AI can be efficient in handling routine tasks and inquiries, it may lack the personal touch and nuanced understanding that human support agents provide Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? AI may struggle to understand nuanced or complex queries, leading to inaccurate responses or misunderstandings of user needs.Integration of AI-powered support within Slack raises concerns about data privacy and security, particularly if sensitive information is shared within support conversations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Shubham M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shubham M.") SM Shubham M. Graphic Designer Small-Business (50 or fewer emp.) 5/21/2024 "Helpdesk+ message shortcut on slack" 5/5 What do you like best about HelpDesk+ AI-Powered Slack Support? By message shortcut, we can create the tasks from slack message, it helps me a lot to create tasks very easily Review collected by and hosted on G2.com. What do you dislike about HelpDesk+ AI-Powered Slack Support? Sometimes creating task is difficult when it has some unwanted message and it available in more action menu where sometimes i feel it should have a direct shortcut clearly visible in slack so it doesn't take much time Review collected by and hosted on G2.com. What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you? Creating task from message is really time saving for me. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about HelpDesk+ AI-Powered Slack Support? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. 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