DA
Dorcas A.
Director of Operations
Logistics and Supply Chain
Enterprise (> 1000 emp.)
"This is an Exceptional and Reliable Helpdesk Ticketing Solution: Its Peformance Is Exceptional"
4.5/5
What do you like best about Helpdesk 365?

I like Helpdesk 365 because it is automated ,tickets are assigned to appropriate team that can handle it with ease .

Tickets are classified in a particular order such as time that it was placed, or how important it is .

Our employees get requests in their emails , without any difficulty.

Helpdesk 365 helps in knowing who is responsible for the tickets .

Helpdesk assists in monitoring how long a ticket has been submitted and the duration it has taken .

The customer support is amazing. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

It gives us a challenge when we want to use another operating system since it is only found on windows,it makes our work hard. Review collected by and hosted on G2.com.

Response from Dharm Keerti of Helpdesk 365
Edit edit

Thank you very much for sharing your positive experience with Helpdesk 365! We are glad to hear that our automated ticketing system and efficient ticket assignment have been beneficial for your team. We appreciate your feedback about the operating system limitation and will take that into consideration for future updates.

We are pleased to know that Helpdesk 365 has helped you customize tickets and provide valuable information to your customers, ultimately benefiting your brand. If you have any further suggestions or need assistance with anything else, please feel free to reach out to us. We are here to help and ensure your experience with Helpdesk 365 continues to meet your needs. Thank you for trusting Helpdesk 365!

AN
Verified User in Manufacturing
"Support Team ticketing"
5/5
What do you like best about Helpdesk 365?

Ability for users to open their own tickets and for them to be able to see the status of their tickets. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

I haven't found anything I don't like yet. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365
Edit edit

Thank you for your feedback and using Helpdesk 365. We’re glad it helps users raise tickets easily and gives your team clear visibility into support ticket status. Please reach out to us if you have any further queries. We’re here to assist you!

Verified User in Mechanical or Industrial Engineering
AM
Verified User in Mechanical or Industrial Engineering
"Review of Helpdesk 365"
4/5
What do you like best about Helpdesk 365?

Its in Sharepoint, making all the data available in house Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

The Admin guide is far to sparse, and does not include enough information to help admins Review collected by and hosted on G2.com.

Verified User in Construction
AC
Verified User in Construction
"Excellent customer service and assistance with the products"
5/5
What do you like best about Helpdesk 365?

The application built on the Microsoft 365 Platform Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Nothing to dislike at the moment. Too early to tell. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365
Edit edit

Thank you for your kind words! We're glad that our application and support team are helpful. It’s great to hear that integration with Microsoft 365 meets your needs. Please reach out to us for any further queries. We’re happy to assist!

AN
Verified User in Logistics and Supply Chain
"Excellent"
5/5
What do you like best about Helpdesk 365?

Large amount of features, and stability of the product. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Some of the setup features can be difficult. Review collected by and hosted on G2.com.

JH
Jonas H.
IT Operations Technician
Mid-Market (51-1000 emp.)
"Growing pains but overall good system"
4/5
What do you like best about Helpdesk 365?

Customer support responds quickly and are able to fix most of our issues, integrating the product has been mostly painless as we have been ablke to use Power Automate and SharePoint to get it up and running. Using the product is pretty straight forward and self explanatory. We use this tool daily to help us efectively work together on many tickets at once. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

There are a few growing pain bugs here and there that we have run into but it seems that we are able to get help with most of them on a short notice. There are a couple features here and there we'd like to see but we can usually work around them. Review collected by and hosted on G2.com.

Response from Dharm Keerti of Helpdesk 365
Edit edit

Thank you for sharing your experience with Helpdesk 365! We are glad to hear that our customer support has been responsive and helpful in resolving your issues. We value your feedback on the issues you have experienced. Our team is constantly working to improve the system and fix any bugs quickly. If you ever come across any concerns or have suggestions for new features, please feel free to reach out to us. We are always there to support you in every way possible. Thank you for choosing Helpdesk 365!

AN
Verified User in Architecture & Planning
"Onboarding"
5/5
What do you like best about Helpdesk 365?

The onboarding process was made easy..... Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Nothing so far, it has been great.......... Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
"Works as intended for HelpDesk ticketing."
4.5/5
What do you like best about Helpdesk 365?

Helps my team stayed organized with our tickets.

We can easily distinguish the status of the tickets and monitor them as well. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

I have no complaints yet. I will reach out to Support if there are any issues. Review collected by and hosted on G2.com.

Sheila S.
SS
Sheila S.
Sharepoint Developer & Integrations Manager
Mid-Market (51-1000 emp.)
"Seamless Integration and Exceptional Support"
5/5
What do you like best about Helpdesk 365?

Helpdesk 365 has proven to be an invaluable tool for our organization. The app is incredibly easy to implement and training end users is a breeze. The seamless integration between SharePoint and Teams enhances our workflow significantly. Additionally, the customer service is outstanding, ensuring that any issues we encounter are resolved promptly. Overall, I would rate this app 9 out of 10 stars for its efficiency and support. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

There are glitches, you need to refresh the page after every change, and during build when working in the same field of information, the pane closes and you have to re-open each time. We also need to add a custom report or two to meet our department needs. Review collected by and hosted on G2.com.

Response from Dharm Keerti of Helpdesk 365
Edit edit

Thank you very much for sharing your positive experience with Helpdesk 365! It’s great to hear that the app has been a valuable asset to your organization, especially with its seamless integration and ease of use. We appreciate your feedback on the glitches you have encountered and the need for custom reports. Our team is constantly working to improve the app, and we will address these issues to enhance your experience further. Thank you for trusting Helpdesk 365!

AN
Verified User in Retail
"Betweeen Nuetral and likely"
3.5/5
What do you like best about Helpdesk 365?

Fexability for accessing different types of tickets. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Can sometimes have issues with attachments and software can sometimes be slow for our team Review collected by and hosted on G2.com.