AN
Verified User in Wholesale
"Great application for ticket management, great support, nothing to complain about"
5/5
What do you like best about Helpdesk 365?

the environment, it is sharepoint, so you have the tickets on your own environment and at the same time it is cloud. (we use it with sharepoint 365) Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

they are going to work on adding due dates, they are missing as of 8/13/25 Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365
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Thank you for your valuable feedback on Helpdesk 365. We’re delighted to hear that managing tickets within your SharePoint environment has been helpful. We also appreciate your suggestion regarding due dates. Our team will take this into consideration as we continue working to enhance your experience. Your trust and support mean a great deal to us.

AN
Verified User in Information Technology and Services
"He was very helpful... great!!!"
4/5
What do you like best about Helpdesk 365?

It is easy to use and integration with Office 365 Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

It could be a little slow to load and have to reload the page. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
"The system is simple but effective"
4/5
What do you like best about Helpdesk 365?

I like the Team Structure and possibility to configure a lot by myself Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

the UserInerface is somehow a bit oldfashend Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365
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Thank you for sharing your experience with Helpdesk 365. It’s great to know the platform is helping streamline HR and IT requests while providing flexibility for managing teams and configurations. The feedback regarding the interface is appreciated, and the team works on continuous improvements. If there are any further questions or suggestions, please feel free to reach out. We’re always happy to help.

EB
Eduard B.
Head of Technology
Mid-Market (51-1000 emp.)
"Great solution for 365"
4/5
What do you like best about Helpdesk 365?

How it integrates directly into your MS 365 environment. Their support team is very friendly and have a quick response time to questions or issues. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Steep learning curve when you want to step up from basic functionality. Also, certain features stuck behind paywalls Review collected by and hosted on G2.com.

AN
Verified User in Construction
"Experience is great so far"
5/5
What do you like best about Helpdesk 365?

So far it's sounding great an amazing tool for managing communications. Support so far has been outstanding Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Nothing so far I have to report on dislikes Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365
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Thank you for your feedback! We’re glad to hear that Helpdesk 365 is helping you manage communications and track emails effectively. Please reach out to us if you have any queries. We’re here to assist you.

AN
Verified User in Utilities
"This product is very easy to use and install with Abhi's help."
5/5
What do you like best about Helpdesk 365?

Ease of use and installation. Configuration was very easy. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Nothing. The software is very easy to use and understand. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365
Edit edit

Thank you for your feedback! We’re glad to hear that Helpdesk 365 is easy to install and use. Our customer support team is always happy to assist you. Please reach out to us if you have any queries.

AN
Verified User in Transportation/Trucking/Railroad
"The new version is much faster that the Classic!"
5/5
What do you like best about Helpdesk 365?

Quick and simple interface. Users like it! Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

I do not have any least helpful It is working great for our organization Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365
Edit edit

Thank you for your feedback! We’re happy to know that Helpdesk 365 is adding value to your team and supporting your work positively. If you have any further queries, please feel free to reach out to us.

Verified User in Logistics and Supply Chain
AL
Verified User in Logistics and Supply Chain
"Good support, product looks very good and easy to use"
5/5
What do you like best about Helpdesk 365?

Configuration possibilities and customization possibilities Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

No negative aspects for now, all is good Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365
Edit edit

Thank you for your valuable feedback about Helpdesk 365. We’re glad to hear that you find the product easy to use with helpful configuration and customization options, and that our team was able to assist you with your request. If you need any further assistance, please feel free to reach out. We’re always happy to help.

AN
Verified User in Hospital & Health Care
"Helpdesk 365 Support Issues Resolved Quickly"
4.5/5
What do you like best about Helpdesk 365?

Easy to use and links with our users/staff. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

There are no dislikes that come to mind. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
"Tech support"
5/5
What do you like best about Helpdesk 365?

Ticket tracking and support for the team Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

I don't have any at the moment but will recommend in the future Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365
Edit edit

Thank you for your feedback! We’re glad Helpdesk 365’s ticket tracking helps your team, and we appreciate your willingness to recommend us in the future. Please feel free to reach out if you have any questions.