Verified User in Utilities
AU
Verified User in Utilities
"Tech Support"
5/5
What do you like best about Helpdesk 365?

The ease of integration with the Microsoft Platform Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Some of the Instructions and FAQs need updates Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365
Edit edit

Thank you for your valuable feedback and for choosing Helpdesk 365. We’re glad to hear the Microsoft Platform integration has been helpful for your team. We appreciate your suggestion regarding the instructions and FAQs, and our team is already working on improving them. Please feel free to reach out to us for any further queries. We’re always happy to help.

Verified User in Business Supplies and Equipment
AB
Verified User in Business Supplies and Equipment
"tech support"
5/5
What do you like best about Helpdesk 365?

always fast and efficient. Thank you very much Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Nothing to report. Very satisfied. Thank you Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365
Edit edit

Thank you so much for sharing your experience with Helpdesk 365. We’re glad to hear that the platform is helping you manage helpdesk tickets efficiently, and that our support team has been fast and responsive. Please feel free to reach out to us if you need further assistance. We’re always happy to help.

AN
Verified User in Government Relations
"Awesome tool"
5/5
What do you like best about Helpdesk 365?

such a great helpful tool covers so many of our needs and easy to integrate Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

I have not noticed anything I dislike yet Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Great support, neat product"
4.5/5
What do you like best about Helpdesk 365?

Whenever you have a question or need to make an adjustment that you can’t resolve on your own, their friendly and highly knowledgeable support team is ready to help. Once everything is set up, the product proves easy to use. Although the initial implementation can take some time, the dedicated support team ensures a smooth process. In addition, the product offers a wide array of features and options that cater to your every need. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

It might work a little buggy from time to time, but this is definitly not a big problem. Review collected by and hosted on G2.com.

Response from Dharm Keerti of Helpdesk 365
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Thank you for your positive feedback! We pleased to know that you find our support team friendly and knowledgeable. We appreciate your understanding regarding any occasional bugs you may have come across. We are constantly working to improve our product to provide a seamless experience for our users. It's great to hear that Helpdesk 365 is helping your teams stay organized and collaborate effectively. If you ever experience any issues or have suggestions for improvement, please feel free to reach out. We are here to assist you every step of the way. Thank you for choosing Helpdesk 365!

Verified User in Medical Practice
AM
Verified User in Medical Practice
"Dayashankar was very helpful and knowledgeable in assisting with the issue with the custum columns"
4.5/5
What do you like best about Helpdesk 365?

Integration with Microsoft Teams is very convenient Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Knowledge base and training videos would be helpful Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365
Edit edit

Thank you for your valuable feedback on Helpdesk 365. We’re glad to hear that the integration with Microsoft Teams is convenient and helping you better organize requests and issues. We also have a knowledge base available, please refer to the link below. If you need any training assistance, our support team will be happy to help. Feel free to reach out if you need any further assistance.

See how Helpdesk 365 improved
Verified User in Internet
AI
Verified User in Internet
"Very simple and clean to use."
5/5
What do you like best about Helpdesk 365?

Collaborates with Sharepoint. integrates with Asset management. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

I have not use it enough to find anything I dislike. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365
Edit edit

Thank you for sharing your experience with Helpdesk 365. We’re glad to hear you find it simple and clean to use, and that the SharePoint integration adds value to your workflow by making help desk processes more efficient. If you need any further assistance, please feel free to reach out. We’re happy to help.

AN
Verified User in Biotechnology
"Had a great time solving the issue, Sanjay was knowledgable and was able to solve my issue quickly"
5/5
What do you like best about Helpdesk 365?

It is simple to use and very user friendly, makes it easy for admins to track tickets Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

UI could use a bit of an update but only astetics Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365
Edit edit

Thank you for sharing your feedback! We’re glad to know that Helpdesk 365 is easy to use and helps your team to resolve issues smoothly. We will surely consider your suggestion about the interface as we continue to improve. And our support team is always happy to assist you.

AN
Verified User in Consulting
"Helpdesk365"
4.5/5
What do you like best about Helpdesk 365?

Easy to use and being able to customize. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

So far the software is meeting expectations. Review collected by and hosted on G2.com.

AS
Alesha S.
Director of Marketing
Mid-Market (51-1000 emp.)
"Reliable, Knowledgeable, and Responsive"
5/5
What do you like best about Helpdesk 365?

This was my first experience working with Helpdesk 365, and I was genuinely impressed. I needed help navigating our new employee directory system, and the team made the onboarding process incredibly smooth. They walked me through the platform step by step, answering all of my questions with patience and clarity.

What stood out most was how approachable and knowledgeable they were—making something that initially felt overwhelming easy to understand. I left the session feeling confident in how to use the system and appreciated the follow-up resources they shared.

Great first impression, and I’m looking forward to working with them again. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

My experience was great - nothing to dislike. Review collected by and hosted on G2.com.

Response from Dharm Keerti of Helpdesk 365
Edit edit

Thank you for sharing your positive experience with Helpdesk 365! We are glad to hear that our team was able to assist you with navigating the new employee directory system smoothly. Providing approachable and knowledgeable support is a top priority for us, and we are delighted that you found our guidance helpful. We appreciate your kind words and are glad that you felt confident in using the system after our session. If you ever have any more questions or need further assistance, please feel free to reach out. We look forward to working with you again and ensuring that your experience with Helpdesk 365 remains excellent. Thank you for choosing Helpdesk 365!

JD
Jon D.
IT Director
"Thanks for your help!"
4.5/5
What do you like best about Helpdesk 365?

Overall simple design and interface. Works well for creating ticket via email or in the application. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

There are some admin settings that are not intuitive. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365
Edit edit

Thank you so much for your valuable feedback on Helpdesk 365. We’re delighted to hear that you find the design simple and ticket creation smooth. We continuously strive to make the user experience more efficient, and we will consider your input to make the admin settings intuitive. Please feel free to reach out to us, for any other assistance.