Integration with SharePoint GCC High and ease of use. Review collected by and hosted on G2.com.
Nothing at this time... will address if anything comes up. Review collected by and hosted on G2.com.
The user ability, the ease of access to help and support if and when it is needed. Review collected by and hosted on G2.com.
At this point I do not have any down sides I see or any improvements needed. Review collected by and hosted on G2.com.
Thank you for sharing your experience with Helpdesk 365. We’re glad to hear it’s user-friendly, helping your team manage tickets smoothly, and that our support has been helpful. We’ve put together a blog on best practices for ticket tracking, feel free to give it a read. If you need any further assistance, please feel free to reach out. We’re always happy to help!
See how Helpdesk 365 improvedIt helps manage tickets well as far I have seen. Review collected by and hosted on G2.com.
Unsure, haven't experienced any issues so far Review collected by and hosted on G2.com.
you can use it without tutorials and the user interface is good Review collected by and hosted on G2.com.
sometimes the configuration is a little bit complicated Review collected by and hosted on G2.com.
Easier and more efficient delegating and tracking of all office and operations requests Review collected by and hosted on G2.com.
So far, it has been an investment of time and effort upfront Review collected by and hosted on G2.com.
Thank you for sharing your valuable feedback. We’re glad to hear that Helpdesk 365 is helping your team delegate and track office and operations requests more efficiently. If you have any queries, please feel free to reach out. We’re happy to help.
easy to use, I like the reporting. and the integration with Teams. Review collected by and hosted on G2.com.
I have not have access to the app long enough to uncover anything I do no tlike Review collected by and hosted on G2.com.
Thank you for sharing your feedback on G2. We're delighted to hear that you find Helpdesk 365 easy to use and that the reporting features and Microsoft Teams integration are adding value to your experience Thank you for your support, and please feel free to reach out if you need any assistance. We're always happy to help.
Helps track our IT tickets and workflow. Keeping us track on our SLAs to keep our users happy Review collected by and hosted on G2.com.
I don't know of anything that impacts our ability to manage tickets Review collected by and hosted on G2.com.
Thank you for sharing your feedback on G2. We're glad to hear that Helpdesk 365 is helping your team manage IT tickets, stay on top of SLAs, and that you've had a positive experience with our support. If you need any further assistance, please feel free to reach out. We're always happy to help.
Integrates well with M365 (SharePoint & Teams) Review collected by and hosted on G2.com.
The product's price is higher than I anticipated for our school. Review collected by and hosted on G2.com.
Thank you for sharing your feedback on G2. We're glad to hear that Helpdesk 365 integrates well with Microsoft 365, Teams, and SharePoint, and has helped you implement a ticketing system to better monitor employee performance and resolution times. We understand your concerns about pricing, our team would be happy to help you maximize the value of your investment and ensure you're getting the most out of Helpdesk 365. If you need further assistance, please reach out to us. We're always happy to help.
Fast support, excellent integration. Love it! Review collected by and hosted on G2.com.
Settings menu to spread. The rest is fine by now Review collected by and hosted on G2.com.
Thank you so much for valuable feedback on Helpdesk 365. We’re really happy to hear that you’re enjoying the fast support and smooth integration that means a lot to us. We appreciate your feedback on the settings menu being a bit spread out this has been noted and will be considered as we continue to improve the experience. Please feel free to reach out if you need any further assistance. We’re happy to help.
Helps us keep tickets organized and efficient. Review collected by and hosted on G2.com.
Sometimes it's hard to find tickets that we need. Review collected by and hosted on G2.com.