Verified User in Construction
AC
Verified User in Construction
"Pleased User"
5/5
What do you like best about Helpdesk 365?

The customization is a wonder asset. I see us expanding this to all depts in the company. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Some of the guides that I found online seemed outdated. I contacted support and they were able to get me on the right track. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365
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Thank you for sharing your feedback! We’re delighted to hear that you find the customization features valuable and plan to expand Helpdesk 365 across departments. We are actively updating and improving our resources to better support our users. Please don’t hesitate to reach out to us for any further assistance.

AN
Verified User in Financial Services
"Helpdesk 365 review"
5/5
What do you like best about Helpdesk 365?

Azure cloud hosting and less word on our end to keep up the database update. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

power automatic fetch ticket take longer time Review collected by and hosted on G2.com.

Verified User in Manufacturing
AM
Verified User in Manufacturing
"Helpdesk 365... Looks good for my needs."
4.5/5
What do you like best about Helpdesk 365?

All in our M365 environment for ease. Like that it is all in one place Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Nothing to report at the moment. Will be trialling it now Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365
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Thank you for sharing your feedback! We’re glad to know that Helpdesk 365 is supporting your IT needs across your global operations. We look forward to hearing more as you continue using the solution.

AN
Verified User in Government Relations
"helpdesk365"
5/5
What do you like best about Helpdesk 365?

is hosted on Sharepoint and it's easy to use Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

The apps needs to be reloaded a couple times during the day Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365
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Thank you for your feedback! We are glad to hear you find the SharePoint integration convenient and the platform easy to use it is great to know that Helpdesk 365 is adding value to your workflow. We appreciate you highlighting the need to reload the app occasionally. Our team is actively looking into performance improvements to ensure a smoother, uninterrupted experience. If the issue persists, do not hesitate to reach out we are here to help. Thank you for choosing Helpdesk 365!

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
"Support Feedback"
2.5/5
What do you like best about Helpdesk 365?

Sharepoint integration, 365 user accounts, AI usage Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Sometimes slow and clunky, set up required support Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
"Not used it properly yet"
3.5/5
What do you like best about Helpdesk 365?

Not sure, not used it yet............................. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Not sure, not used it yet......................................... Review collected by and hosted on G2.com.

JT
John T.
Sr. Manager - Information Technolgy
Mid-Market (51-1000 emp.)
"Helpdesk 365 has great tech support"
5/5
What do you like best about Helpdesk 365?

Very helpfull tech support, quick response time. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Power automate latency needs to be addressed my MicroSoft Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365
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Thank you so much for your thoughtful feedback! We are truly glad to hear our support team and response times are making a difference for you. Your note about Power Automate loading time is appreciated, while some of it depends on Microsoft’s infrastructure, we are constantly working on ways to enhance performance on our end. Thanks again for trusting Helpdesk 365. We are grateful to be part of your journey!

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
"Helpdesk System"
5/5
What do you like best about Helpdesk 365?

Has been easy to use while using the helpdesk Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Haven't had any issues at this time with program Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365
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Thank you so much for sharing your feedback! We’re delighted to hear that you find Helpdesk 365 easy to use and that it helps you manage tickets efficiently. Your support and kind words mean a lot to us. If you ever have any suggestions or need assistance, feel free to reach out to us.

Verified User in Semiconductors
AS
Verified User in Semiconductors
"Helpdesk365"
5/5
What do you like best about Helpdesk 365?

Ability to automatic analyze and distribute issue tickets Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Difficult to setup for automated email function Review collected by and hosted on G2.com.

Joseph E.
JE
Joseph E.
IT Analyst & Cyber Security Specialist
Mid-Market (51-1000 emp.)
"Great and useful tool"
5/5
What do you like best about Helpdesk 365?

I do enjoy the fact that this tool helps our IT Team collect tickets from our employees and we are instantly notified to resolve their concerns, there are lots of features from escalation, consult, the modification of assigning ticket status, often times we are waiting for "3rd Party Resolution" or "Hardware Delivery" which helps put into perspective for our employees to know the status of their concern.

One major PRO about Helpdesk is the fact that if you are using Helpdesk 365 and Asset Manager, you will be happy to know if an employee sends a ticket regarding their computer/laptop you can then update it in the ticket which will reflect in Asset Manager as well. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

I do not enjoy the fact that often times I am having to refresh the web page to do simple things such as, assign ticket to myself, then update its status, then refresh the page, then add a note, then refresh, then add a private note, then refresh, and if needed then escalate, then refresh.

this issue happens not only on Helpdesk 365, but on Asset Manager as well, and I'm assuming it goes across the board.

Not a big issue, its easy to get used to after a few times with the F5 key (your new best friend)

I've tried to find and develop a fix for this issue to provide the HR365 team about it, but I'm starting to believe it is how SharePoint is. Review collected by and hosted on G2.com.

Response from Dharm Keerti of Helpdesk 365
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Thank you for sharing your feedback on Helpdesk 365! We are delighted to hear that you find the tool useful for managing IT tickets efficiently and keeping employees informed about the status of their concerns. We appreciate your detailed insights on the features you enjoy and the integration with Asset Manager. We understand the inconvenience of frequently refreshing the web page and appreciate your feedback. Our team is continuously working to enhance the user experience and will look into this issue to find ways to streamline the process and minimize manual refreshing. Your input helps us improve, and we are committed to making your experience smoother. If you come up with any other challenges or have additional suggestions, please feel free to reach out. We are here to assist you every step of the way. Thanks for trusting Helpdesk 365!