Fexability for accessing different types of tickets. Review collected by and hosted on G2.com.
Can sometimes have issues with attachments and software can sometimes be slow for our team Review collected by and hosted on G2.com.
The customization is a wonder asset. I see us expanding this to all depts in the company. Review collected by and hosted on G2.com.
Some of the guides that I found online seemed outdated. I contacted support and they were able to get me on the right track. Review collected by and hosted on G2.com.
Thank you for sharing your feedback! We’re delighted to hear that you find the customization features valuable and plan to expand Helpdesk 365 across departments. We are actively updating and improving our resources to better support our users. Please don’t hesitate to reach out to us for any further assistance.
Azure cloud hosting and less word on our end to keep up the database update. Review collected by and hosted on G2.com.
power automatic fetch ticket take longer time Review collected by and hosted on G2.com.
All in our M365 environment for ease. Like that it is all in one place Review collected by and hosted on G2.com.
Nothing to report at the moment. Will be trialling it now Review collected by and hosted on G2.com.
Thank you for sharing your feedback! We’re glad to know that Helpdesk 365 is supporting your IT needs across your global operations. We look forward to hearing more as you continue using the solution.
is hosted on Sharepoint and it's easy to use Review collected by and hosted on G2.com.
The apps needs to be reloaded a couple times during the day Review collected by and hosted on G2.com.
Thank you for your feedback! We are glad to hear you find the SharePoint integration convenient and the platform easy to use it is great to know that Helpdesk 365 is adding value to your workflow. We appreciate you highlighting the need to reload the app occasionally. Our team is actively looking into performance improvements to ensure a smoother, uninterrupted experience. If the issue persists, do not hesitate to reach out we are here to help. Thank you for choosing Helpdesk 365!
Sharepoint integration, 365 user accounts, AI usage Review collected by and hosted on G2.com.
Sometimes slow and clunky, set up required support Review collected by and hosted on G2.com.
Not sure, not used it yet............................. Review collected by and hosted on G2.com.
Not sure, not used it yet......................................... Review collected by and hosted on G2.com.
Very helpfull tech support, quick response time. Review collected by and hosted on G2.com.
Power automate latency needs to be addressed my MicroSoft Review collected by and hosted on G2.com.
Thank you so much for your thoughtful feedback! We are truly glad to hear our support team and response times are making a difference for you. Your note about Power Automate loading time is appreciated, while some of it depends on Microsoft’s infrastructure, we are constantly working on ways to enhance performance on our end. Thanks again for trusting Helpdesk 365. We are grateful to be part of your journey!
Has been easy to use while using the helpdesk Review collected by and hosted on G2.com.
Haven't had any issues at this time with program Review collected by and hosted on G2.com.
Thank you so much for sharing your feedback! We’re delighted to hear that you find Helpdesk 365 easy to use and that it helps you manage tickets efficiently. Your support and kind words mean a lot to us. If you ever have any suggestions or need assistance, feel free to reach out to us.
Ability to automatic analyze and distribute issue tickets Review collected by and hosted on G2.com.
Difficult to setup for automated email function Review collected by and hosted on G2.com.