--- title: Helpdesk 365 Reviews meta\_title: 'Helpdesk 365 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 243 reviews by the users' company size, role or industry to find out how Helpdesk 365 works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 243 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Helpdesk 365 Reviews & Product Details Visit Website Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages. Employees can raise requests directly through Microsoft Forms, making it easier to capture and track every support need. AI-powered ticket summaries, intelligent routing, and automated workflows help agents resolve issues faster. SLA tracking, real-time notifications, and a self-service portal with a searchable knowledge base reduce repetitive inquiries and improve employee satisfaction. Whether for IT support, HR teams, or customer service, Helpdesk 365 delivers everything businesses need in one help desk software platform. Advanced analytics and reporting provide actionable insights into ticket trends, resolution times, and email-to-ticket conversions, enabling data-driven decisions that improve service quality. Built on Microsoft’s secure ecosystem, Helpdesk 365 offers enterprise-grade security with data encryption, role-based access, and compliance with Microsoft 365 standards ensuring sensitive information stays protected while allowing smooth collaboration across departments. With its no-code workflow configuration, Helpdesk 365 is easy to adapt for organizations of any size, helping teams save time, reduce costs, deliver a faster and more reliable support experience. * * * Product Website Helpdesk 365 Seller [CubicLogics](https://www.g2.com/sellers/cubiclogics) Discussions [Helpdesk 365 Community](https://www.g2.com/products/helpdesk-365/discuss) Languages Supported Czech, Danish, German, English, Finnish, French, Italian, Dutch, Portuguese, Spanish, Swedish Solution Type All-in-One Overview by Manoj Kumar (Chief Solution Architect / CTO) Show More ## Pricing Pricing provided by Helpdesk 365. ### Plus Starting at $24.99 [ View More Pricing Information ](https://www.g2.com/products/helpdesk-365/pricing) ## Helpdesk 365 Integrations (5) What do users say about integrations? Verified by Helpdesk 365 [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Copilot ](https://www.g2.com/products/microsoft-microsoft-copilot/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Forms ](https://www.g2.com/products/microsoft-forms/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power Automate ](https://www.g2.com/products/microsoft-power-automate/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) Show More DA Dorcas A. Director of Operations Logistics and Supply Chain Enterprise (\> 1000 emp.) 3/21/2024 "This is an Exceptional and Reliable Helpdesk Ticketing Solution: Its Peformance Is Exceptional" 4.5/5 What do you like best about Helpdesk 365? I like Helpdesk 365 because it is automated ,tickets are assigned to appropriate team that can handle it with ease . Tickets are classified in a particular order such as time that it was placed, or how important it is . Our employees get requests in their emails , without any difficulty. Helpdesk 365 helps in knowing who is responsible for the tickets . Helpdesk assists in monitoring how long a ticket has been submitted and the duration it has taken . The customer support is amazing. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? It gives us a challenge when we want to use another operating system since it is only found on windows,it makes our work hard. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Through Helpdesk 365 we are able to customize our tickets to how we would like them to be seen ,it is a great way to market our brand . All the information you may need for your customers and what they have ever purchased from you is provided,with this information you are able to know what they might like. Our employees have an easy time because tickets are shared efficiently Review collected by and hosted on G2.com. Show More Response from Dharm Keerti of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-9457661/official_response/edit) Thank you very much for sharing your positive experience with Helpdesk 365! We are glad to hear that our automated ticketing system and efficient ticket assignment have been beneficial for your team. We appreciate your feedback about the operating system limitation and will take that into consideration for future updates. We are pleased to know that Helpdesk 365 has helped you customize tickets and provide valuable information to your customers, ultimately benefiting your brand. If you have any further suggestions or need assistance with anything else, please feel free to reach out to us. We are here to help and ensure your experience with Helpdesk 365 continues to meet your needs. Thank you for trusting Helpdesk 365! 12/30/2024 Validated ReviewerIncentivizedSource: G2 invite AN Verified User in Manufacturing 8/6/2025 "Support Team ticketing" 5/5 What do you like best about Helpdesk 365? Ability for users to open their own tickets and for them to be able to see the status of their tickets. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? I haven't found anything I don't like yet. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Keeping track of support tickets and how many times users need our help. Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-11501951/official_response/edit) Thank you for your feedback and using Helpdesk 365. We’re glad it helps users raise tickets easily and gives your team clear visibility into support ticket status. Please reach out to us if you have any further queries. We’re here to assist you! Current UserValidated ReviewerSource: In-app ![Verified User in Mechanical or Industrial Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mechanical or Industrial Engineering") AM Verified User in Mechanical or Industrial Engineering 10/22/2025 "Review of Helpdesk 365" 4/5 What do you like best about Helpdesk 365? Its in Sharepoint, making all the data available in house Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? The Admin guide is far to sparse, and does not include enough information to help admins Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Survey module "application cant be found" Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction 9/24/2025 "Excellent customer service and assistance with the products" 5/5 What do you like best about Helpdesk 365? The application built on the Microsoft 365 Platform Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? Nothing to dislike at the moment. Too early to tell. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? The need for a ticket system built on the Microsoft 365 platform so that it is easy to integrate with other M365 applications Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-11725649/official_response/edit) Thank you for your kind words! We're glad that our application and support team are helpful. It’s great to hear that integration with Microsoft 365 meets your needs. Please reach out to us for any further queries. We’re happy to assist! Current UserValidated ReviewerSource: In-app AN Verified User in Logistics and Supply Chain 7/23/2025 "Excellent" 5/5 What do you like best about Helpdesk 365? Large amount of features, and stability of the product. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? Some of the setup features can be difficult. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? This measures our customer service levels for our customers. Also looks at the flow of our communication. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app JH Jonas H. IT Operations Technician Mid-Market (51-1000 emp.) 11/4/2024 "Growing pains but overall good system" 4/5 What do you like best about Helpdesk 365? Customer support responds quickly and are able to fix most of our issues, integrating the product has been mostly painless as we have been ablke to use Power Automate and SharePoint to get it up and running. Using the product is pretty straight forward and self explanatory. We use this tool daily to help us efectively work together on many tickets at once. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? There are a few growing pain bugs here and there that we have run into but it seems that we are able to get help with most of them on a short notice. There are a couple features here and there we'd like to see but we can usually work around them. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Effectively working together on many tassk and tickets. Review collected by and hosted on G2.com. Show More Response from Dharm Keerti of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-10448851/official_response/edit) Thank you for sharing your experience with Helpdesk 365! We are glad to hear that our customer support has been responsive and helpful in resolving your issues. We value your feedback on the issues you have experienced. Our team is constantly working to improve the system and fix any bugs quickly. If you ever come across any concerns or have suggestions for new features, please feel free to reach out to us. We are always there to support you in every way possible. Thank you for choosing Helpdesk 365! Current UserValidated ReviewerSource: Organic AN Verified User in Architecture & Planning 8/20/2025 "Onboarding" 5/5 What do you like best about Helpdesk 365? The onboarding process was made easy..... Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? Nothing so far, it has been great.......... Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Time and tracking Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security 8/19/2025 "Works as intended for HelpDesk ticketing." 4.5/5 What do you like best about Helpdesk 365? Helps my team stayed organized with our tickets. We can easily distinguish the status of the tickets and monitor them as well. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? I have no complaints yet. I will reach out to Support if there are any issues. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Keeping my department more organized and can easily monitor the status of the tickets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Sheila S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sheila S.") SS Sheila S. Sharepoint Developer & Integrations Manager Mid-Market (51-1000 emp.) 12/4/2024 "Seamless Integration and Exceptional Support" 5/5 What do you like best about Helpdesk 365? Helpdesk 365 has proven to be an invaluable tool for our organization. The app is incredibly easy to implement and training end users is a breeze. The seamless integration between SharePoint and Teams enhances our workflow significantly. Additionally, the customer service is outstanding, ensuring that any issues we encounter are resolved promptly. Overall, I would rate this app 9 out of 10 stars for its efficiency and support. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? There are glitches, you need to refresh the page after every change, and during build when working in the same field of information, the pane closes and you have to re-open each time. We also need to add a custom report or two to meet our department needs. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? A helpdesk solution for our departments outside of IT that just need to track internal tasks and support to our customers, etc. Review collected by and hosted on G2.com. Show More Response from Dharm Keerti of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-10606010/official_response/edit) Thank you very much for sharing your positive experience with Helpdesk 365! It’s great to hear that the app has been a valuable asset to your organization, especially with its seamless integration and ease of use. We appreciate your feedback on the glitches you have encountered and the need for custom reports. Our team is constantly working to improve the app, and we will address these issues to enhance your experience further. Thank you for trusting Helpdesk 365! Validated ReviewerSource: Organic AN Verified User in Retail 7/10/2025 "Betweeen Nuetral and likely" 3.5/5 What do you like best about Helpdesk 365? Fexability for accessing different types of tickets. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? Can sometimes have issues with attachments and software can sometimes be slow for our team Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? It is helpful for day to day. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ## Questions about Helpdesk 365? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Helpdesk 365 ](https://www.g2.com/products/helpdesk-365/discussions/new) GU Guest User • Last activity over 1 year ago What is HR365 - Helpdesk used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-hr365-helpdesk-used-for) [ View all Discussions ](https://www.g2.com/products/helpdesk-365/discuss) ## Pricing Options Pricing provided by Helpdesk 365. ### Plus Starting at $24.99 ### Enterprise Starting at $64.99 ### Standard Starting at $11.98 Per Year [ View More Pricing Information ](https://www.g2.com/products/helpdesk-365/pricing) Helpdesk 365 Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,016) [ Compare Now ](https://www.g2.com/compare/helpdesk-365-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,948) [ Compare Now ](https://www.g2.com/compare/helpdesk-365-vs-servicenow-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,756) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-helpdesk-365) ##### ##### Helpdesk 365 Features Platform User, Role, and Access Management Reporting Communication Channels Email to Case Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys [ View More Features ](https://www.g2.com/products/helpdesk-365/features) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/helpdesk-365/competitors/alternatives) ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which file reader solutions have the easiest setup for non-technical users rated highly by practitioners?](https://www.g2.com/discussions/which-file-reader-solutions-have-the-easiest-setup-for-non-technical-users-rated-highly-by-practitioners)[Appdome vs Cloudflare for mobile banking and fintech apps: which has the stronger track record protecting against real fraud attacks?](https://www.g2.com/discussions/appdome-vs-cloudflare-for-mobile-banking-and-fintech-apps-which-has-the-stronger-track-record-protecting-against-real-fraud-attacks)[Which Oracle EBS resellers offer the strongest post-implementation support models and service level agreements?](https://www.g2.com/discussions/which-oracle-ebs-resellers-offer-the-strongest-post-implementation-support-models-and-service-level-agreements) [Top API tools for enforcing security policies](https://www.g2.com/discussions/top-api-tools-for-enforcing-security-policies)[Diabolocom vs PCIPal: which contact center payments platform is better for straightforward phone-based payment collection?](https://www.g2.com/discussions/diabolocom-vs-pcipal-which-contact-center-payments-platform-is-better-for-straightforward-phone-based-payment-collection)[Pros and Cons Details](https://www.g2.com/products/helpdesk-365/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)