--- title: Helpdesk 365 Reviews meta\_title: 'Helpdesk 365 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 243 reviews by the users' company size, role or industry to find out how Helpdesk 365 works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 243 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Helpdesk 365 Reviews & Product Details Visit Website Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages. Employees can raise requests directly through Microsoft Forms, making it easier to capture and track every support need. AI-powered ticket summaries, intelligent routing, and automated workflows help agents resolve issues faster. SLA tracking, real-time notifications, and a self-service portal with a searchable knowledge base reduce repetitive inquiries and improve employee satisfaction. Whether for IT support, HR teams, or customer service, Helpdesk 365 delivers everything businesses need in one help desk software platform. Advanced analytics and reporting provide actionable insights into ticket trends, resolution times, and email-to-ticket conversions, enabling data-driven decisions that improve service quality. Built on Microsoft’s secure ecosystem, Helpdesk 365 offers enterprise-grade security with data encryption, role-based access, and compliance with Microsoft 365 standards ensuring sensitive information stays protected while allowing smooth collaboration across departments. With its no-code workflow configuration, Helpdesk 365 is easy to adapt for organizations of any size, helping teams save time, reduce costs, deliver a faster and more reliable support experience. * * * Product Website Helpdesk 365 Seller [CubicLogics](https://www.g2.com/sellers/cubiclogics) Discussions [Helpdesk 365 Community](https://www.g2.com/products/helpdesk-365/discuss) Languages Supported Czech, Danish, German, English, Finnish, French, Italian, Dutch, Portuguese, Spanish, Swedish Solution Type All-in-One Overview by Manoj Kumar (Chief Solution Architect / CTO) Show More ## Pricing Pricing provided by Helpdesk 365. ### Plus Starting at $24.99 [ View More Pricing Information ](https://www.g2.com/products/helpdesk-365/pricing) ## Helpdesk 365 Integrations (5) What do users say about integrations? Verified by Helpdesk 365 [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Copilot ](https://www.g2.com/products/microsoft-microsoft-copilot/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Forms ](https://www.g2.com/products/microsoft-forms/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power Automate ](https://www.g2.com/products/microsoft-power-automate/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) Show More AN Verified User in Health, Wellness and Fitness 2/10/2026 "Great, we really appreciate all te help and assistance in solving our issue!" 4.5/5 What do you like best about Helpdesk 365? It's very user friendly and easy to use on the Admin side. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? I really don't have anything that I can think of as far as disliking it. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Getting users the help that they need in an efficient time. Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12337495/official_response/edit) Thank you for sharing your valuable feedback. We’re glad that Helpdesk 365 has been easy to use and our support team has been helpful. Please feel free to reach out to us, we’re happy to help. Current UserValidated ReviewerSource: In-app AN Verified User in Information Technology and Services 2/12/2026 "Very useful tool with great customer support" 5/5 What do you like best about Helpdesk 365? Easy to use tool with good tracking and information. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? I have no complaints at the moment. The support staff is very helpful Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? We were in need of a ticketing system and this has exceeded our expectations. Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12349976/official_response/edit) Thank you for sharing your feedback on Helpdesk 365! We're glad our support team has been helpful and that the platform is simplifying the way your team tracks and manages tickets. Do check out our blog on internal ticketing packed with some great insights! Please feel free to reach out to us for further assistance. We're happy to help! [See how Helpdesk 365 improved](https://www.apps365.com/blog/internal-it-ticketing-system/) Current UserValidated ReviewerSource: In-app ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive 5/25/2026 "Happy with the Product and the Support Person i spoke to" 4.5/5 What do you like best about Helpdesk 365? I like function and use at the moment of the software Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? have not used it enough to give an answer Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Tracking IT requests Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12868103/official_response/edit) Thank you for taking the time to share your valuable feedback on G2. We're glad to hear that Helpdesk 365 is helping you track IT requests effectively and that our support team has been helpful. If you need any further assistance, please feel free to reach out to us. We're always happy to help. Current UserValidated ReviewerSource: In-app ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness 4/23/2026 "Email Integration Support" 5/5 What do you like best about Helpdesk 365? Very quick support, on call when you need them. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? some little bugs with the application, but the guys are very quick to help and support. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Email integration and allowing users to send tickets via email. Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12675947/official_response/edit) Thank you for your valuable feedback on Helpdesk 365. We’re pleased to hear that the support and email integration are working well for you, especially in enabling users to send tickets with ease. Your feedback on the minor bugs is appreciated, and our team is already addressing this. Please feel free to reach out if you need any further assistance. We’re happy to help. Current UserValidated ReviewerSource: In-app ![Verified User in Food Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food Production") UF Verified User in Food Production 3/23/2026 "Commodity Manager" 5/5 What do you like best about Helpdesk 365? Ability to share the screen and allow the technician to fix the problem. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? No suggestions. Everything was great! Our technician was amazing! Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Locked access to our company ticketing system. Our technician helped to unlock the ticket and allow us to transfer tickets to others in the organization. Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12526836/official_response/edit) Thank you for taking the time to share your experience with Helpdesk 365. We truly appreciate your kind words and are glad to know you had a positive experience with our support team. If you need any further assistance, please feel free to reach out to us. We’re happy to help. Current UserValidated ReviewerSource: In-app AN Verified User in Furniture 1/19/2026 "Great help, he was very patient and new what he was doing" 5/5 What do you like best about Helpdesk 365? It helps us keep track of all the pending's and allows us to follow up Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? It is too slow, It doesn't allow me to switch accounts when I want to. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Help us keep track of tickets and following up Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Non-Profit Organization Management 2/10/2026 "Great support" 5/5 What do you like best about Helpdesk 365? Effectiveness and readiness, all is good so far Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? Nothing, for the moment there is no problem Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Supporting in troubleshooting and giving order to the requests of support Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12336044/official_response/edit) Thank you so much for taking the time to share your valuable feedback. It's great to know that Helpdesk 365 is helping your support requests well-organized, and our support team has been helpful. Please feel free to reach out to us, we're happy to assist. Current UserValidated ReviewerSource: In-app ![Verified User in Civic & Social Organization](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civic & Social Organization") AC Verified User in Civic & Social Organization 1/15/2026 "I would recommend HelpDesk365 to others." 5/5 What do you like best about Helpdesk 365? It simplifies our staff's requests. It helps us integrate the helpdesk to our MS365 environment. That is the most important factor because our data will be kept in our own tenant and not to any other third provider's server. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? The implementation is quite complicated and takes long. I would expect Apps365 review your deployment process, make it simplier and faster when deploy HelpDesk365 to the client's environment. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? We don't have any problem. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services 5/5/2026 "Power automate issue - resolved" 5/5 What do you like best about Helpdesk 365? support is very helpful, always someone available to assist. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? i havent experienced anything which i dislike Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? ticketing portal Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12751936/official_response/edit) Thank you for taking the time to share your experience with Helpdesk 365. We’re glad to hear that our support team was helpful and that the ticketing portal has been useful for your workflow. Please feel free to reach out to us if you need any further assistance. We’re always happy to help. Current UserValidated ReviewerSource: In-app AN Verified User in Non-Profit Organization Management 2/11/2026 "Works well but may need some customization" 5/5 What do you like best about Helpdesk 365? Record tracking user tickets with using the Helpdesk365 Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? nothing to dislike as of now. Everything is working. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Upgrading to newer version Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-11552341/official_response/edit) Thank you for your valuable feedback. We’re glad to know that Helpdesk 365 is supporting your ticket tracking effectively. We appreciate your input on customization; we will look into the improvements to provide better flexibility on the app. Please reach out to us for further assistance, we’re happy to help. Current UserValidated ReviewerSource: In-app ## Questions about Helpdesk 365? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. 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