--- title: Helpdesk 365 Reviews meta\_title: 'Helpdesk 365 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 243 reviews by the users' company size, role or industry to find out how Helpdesk 365 works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 243 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Helpdesk 365 Reviews & Product Details Visit Website Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages. Employees can raise requests directly through Microsoft Forms, making it easier to capture and track every support need. AI-powered ticket summaries, intelligent routing, and automated workflows help agents resolve issues faster. SLA tracking, real-time notifications, and a self-service portal with a searchable knowledge base reduce repetitive inquiries and improve employee satisfaction. Whether for IT support, HR teams, or customer service, Helpdesk 365 delivers everything businesses need in one help desk software platform. Advanced analytics and reporting provide actionable insights into ticket trends, resolution times, and email-to-ticket conversions, enabling data-driven decisions that improve service quality. Built on Microsoft’s secure ecosystem, Helpdesk 365 offers enterprise-grade security with data encryption, role-based access, and compliance with Microsoft 365 standards ensuring sensitive information stays protected while allowing smooth collaboration across departments. With its no-code workflow configuration, Helpdesk 365 is easy to adapt for organizations of any size, helping teams save time, reduce costs, deliver a faster and more reliable support experience. * * * Product Website Helpdesk 365 Seller [CubicLogics](https://www.g2.com/sellers/cubiclogics) Discussions [Helpdesk 365 Community](https://www.g2.com/products/helpdesk-365/discuss) Languages Supported Czech, Danish, German, English, Finnish, French, Italian, Dutch, Portuguese, Spanish, Swedish Solution Type All-in-One Overview by Manoj Kumar (Chief Solution Architect / CTO) Show More ## Pricing Pricing provided by Helpdesk 365. ### Plus Starting at $24.99 [ View More Pricing Information ](https://www.g2.com/products/helpdesk-365/pricing) ## Helpdesk 365 Integrations (5) What do users say about integrations? Verified by Helpdesk 365 [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Copilot ](https://www.g2.com/products/microsoft-microsoft-copilot/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Forms ](https://www.g2.com/products/microsoft-forms/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power Automate ](https://www.g2.com/products/microsoft-power-automate/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) Show More ![Verified User in Design](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Design") AD Verified User in Design 7/15/2026 "Tech Support" 5/5 What do you like best about Helpdesk 365? Integration with SharePoint GCC High and ease of use. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? Nothing at this time... will address if anything comes up. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Providing a ticketing solution from within the GCC Hight tenant without requiring external cloud expenditures. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Higher Education 4/1/2026 "Excellent Product and Service with outstanding support" 5/5 What do you like best about Helpdesk 365? The user ability, the ease of access to help and support if and when it is needed. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? At this point I do not have any down sides I see or any improvements needed. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Help track tickets for our department Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12575728/official_response/edit) Thank you for sharing your experience with Helpdesk 365. We’re glad to hear it’s user-friendly, helping your team manage tickets smoothly, and that our support has been helpful. We’ve put together a blog on best practices for ticket tracking, feel free to give it a read. If you need any further assistance, please feel free to reach out. We’re always happy to help! [See how Helpdesk 365 improved](https://www.apps365.com/blog/ticket-tracking-software/) Current UserValidated ReviewerSource: In-app ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management 6/30/2026 "Tech Support" 5/5 What do you like best about Helpdesk 365? It helps manage tickets well as far I have seen. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? Unsure, haven't experienced any issues so far Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? We needed a new ticketing system that is organized and efficient. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Industrial Automation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Industrial Automation") AI Verified User in Industrial Automation 7/2/2026 "good support" 4/5 What do you like best about Helpdesk 365? you can use it without tutorials and the user interface is good Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? sometimes the configuration is a little bit complicated Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? our customers can use it too Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app KE Kanisha E. Director of Operations Small-Business (50 or fewer emp.) 1/12/2026 "Effortless Delegation and Tracking for Office Operations" 5/5 What do you like best about Helpdesk 365? Easier and more efficient delegating and tracking of all office and operations requests Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? So far, it has been an investment of time and effort upfront Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Allows our team to hold all requests in one place, which is beneficial if an agent is away and the other agent can pick up their open tickets. Allows me as their supervisor to prevent work overload, as well as, delegate tasks according to each agents strengths Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12203705/official_response/edit) Thank you for sharing your valuable feedback. We’re glad to hear that Helpdesk 365 is helping your team delegate and track office and operations requests more efficiently. If you have any queries, please feel free to reach out. We’re happy to help. Validated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services 6/10/2026 "very likely" 5/5 What do you like best about Helpdesk 365? easy to use, I like the reporting. and the integration with Teams. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? I have not have access to the app long enough to uncover anything I do no tlike Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Helpdesk support. Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12944311/official_response/edit) Thank you for sharing your feedback on G2. We're delighted to hear that you find Helpdesk 365 easy to use and that the reporting features and Microsoft Teams integration are adding value to your experience Thank you for your support, and please feel free to reach out if you need any assistance. We're always happy to help. Current UserValidated ReviewerSource: In-app ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration 5/15/2026 "Great Support!" 5/5 What do you like best about Helpdesk 365? Helps track our IT tickets and workflow. Keeping us track on our SLAs to keep our users happy Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? I don't know of anything that impacts our ability to manage tickets Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? We are using this as primary tool for our IT work intake process. Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12820586/official_response/edit) Thank you for sharing your feedback on G2. We're glad to hear that Helpdesk 365 is helping your team manage IT tickets, stay on top of SLAs, and that you've had a positive experience with our support. If you need any further assistance, please feel free to reach out. We're always happy to help. Current UserValidated ReviewerSource: In-app ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education 6/4/2026 "Quick and easy setup with Support" 4.5/5 What do you like best about Helpdesk 365? Integrates well with M365 (SharePoint & Teams) Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? The product's price is higher than I anticipated for our school. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Implementing a ticketing system so we can monitor employee performance and resolution time. Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12919355/official_response/edit) Thank you for sharing your feedback on G2. We're glad to hear that Helpdesk 365 integrates well with Microsoft 365, Teams, and SharePoint, and has helped you implement a ticketing system to better monitor employee performance and resolution times. We understand your concerns about pricing, our team would be happy to help you maximize the value of your investment and ensure you're getting the most out of Helpdesk 365. If you need further assistance, please reach out to us. We're always happy to help. Current UserValidated ReviewerSource: In-app AN Verified User in Computer Hardware 4/8/2026 "Great support" 4.5/5 What do you like best about Helpdesk 365? Fast support, excellent integration. Love it! Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? Settings menu to spread. The rest is fine by now Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Organization and resolving support issues Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12601937/official_response/edit) Thank you so much for valuable feedback on Helpdesk 365. We’re really happy to hear that you’re enjoying the fast support and smooth integration that means a lot to us. We appreciate your feedback on the settings menu being a bit spread out this has been noted and will be considered as we continue to improve the experience. Please feel free to reach out if you need any further assistance. We’re happy to help. Current UserValidated ReviewerSource: In-app AN Verified User in Health, Wellness and Fitness 3/20/2026 "Sanjay has been a great help in answering our questions." 4.5/5 What do you like best about Helpdesk 365? Helps us keep tickets organized and efficient. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? Sometimes it's hard to find tickets that we need. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Keeping track of all the issues that we have. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ## Questions about Helpdesk 365? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. 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