--- title: Helpdesk 365 Reviews meta\_title: 'Helpdesk 365 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 243 reviews by the users' company size, role or industry to find out how Helpdesk 365 works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 243 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Helpdesk 365 Reviews & Product Details Visit Website Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages. Employees can raise requests directly through Microsoft Forms, making it easier to capture and track every support need. AI-powered ticket summaries, intelligent routing, and automated workflows help agents resolve issues faster. SLA tracking, real-time notifications, and a self-service portal with a searchable knowledge base reduce repetitive inquiries and improve employee satisfaction. Whether for IT support, HR teams, or customer service, Helpdesk 365 delivers everything businesses need in one help desk software platform. Advanced analytics and reporting provide actionable insights into ticket trends, resolution times, and email-to-ticket conversions, enabling data-driven decisions that improve service quality. Built on Microsoft’s secure ecosystem, Helpdesk 365 offers enterprise-grade security with data encryption, role-based access, and compliance with Microsoft 365 standards ensuring sensitive information stays protected while allowing smooth collaboration across departments. With its no-code workflow configuration, Helpdesk 365 is easy to adapt for organizations of any size, helping teams save time, reduce costs, deliver a faster and more reliable support experience. * * * Product Website Helpdesk 365 Seller [CubicLogics](https://www.g2.com/sellers/cubiclogics) Discussions [Helpdesk 365 Community](https://www.g2.com/products/helpdesk-365/discuss) Languages Supported Czech, Danish, German, English, Finnish, French, Italian, Dutch, Portuguese, Spanish, Swedish Solution Type All-in-One Overview by Manoj Kumar (Chief Solution Architect / CTO) Show More ## Pricing Pricing provided by Helpdesk 365. ### Plus Starting at $24.99 [ View More Pricing Information ](https://www.g2.com/products/helpdesk-365/pricing) ## Helpdesk 365 Integrations (5) What do users say about integrations? Verified by Helpdesk 365 [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Copilot ](https://www.g2.com/products/microsoft-microsoft-copilot/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Forms ](https://www.g2.com/products/microsoft-forms/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power Automate ](https://www.g2.com/products/microsoft-power-automate/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) Show More AN Verified User in Facilities Services 6/16/2026 "Excellent Product Backed by a Responsive Team" 4.5/5 What do you like best about Helpdesk 365? The support team consistently responds quickly and provides practical solutions. Feature requests are acknowledged and frequently considered for future releases. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? We occasionally identify new feature ideas that would further enhance the platform Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? We have significantly improved user satisfaction because support requests are handled more efficiently and transparently. Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12965947/official_response/edit) Thank you for sharing your experience! We're glad Helpdesk 365 has helped you manage support requests efficiently and that our support team has been responsive. We appreciate your feature suggestions and are continuously enhancing the platform to deliver even greater value. If you have feature ideas or need assistance, please feel free to reach out to us, we're always happy to help. Current UserValidated ReviewerSource: In-app AN Verified User in Business Supplies and Equipment 6/16/2026 "From Installation to Go-Live in Less Than One Week" 4.5/5 What do you like best about Helpdesk 365? The onboarding guides, knowledge base articles, and implementation documentation made deployment simple. Our administrators configured the system with minimal external assistance. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? A few advanced setup options require additional review during implementation Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? We avoided a lengthy implementation project and started managing tickets almost immediately. Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12964205/official_response/edit) Thank you for your valuable feedback! We're glad to hear that Helpdesk 365 enabled a quick deployment and that our onboarding resources made implementation easy. We also appreciate your feedback regarding the advanced setup options. We'll take your feedback into consideration as we continue refining the implementation experience. If you ever have questions or need assistance with configurations, our team is always happy to help. Current UserValidated ReviewerSource: In-app AN Verified User in Health, Wellness and Fitness 6/18/2026 "Helpdesk 365 provides a system for us to easily and effectively manage and track issues." 5/5 What do you like best about Helpdesk 365? Helpdesk 365 makes it easy for us to track our issues and requests. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? I don't have any dislikes. We have been using helpdesk 365 since 2025. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? It has certainly addressed the disorganization that existed relating to issues and requests Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12977535/official_response/edit) Thank you for taking the time to share your valuable feedback on G2. We're happy to hear that Helpdesk 365 is helping your team easily track issues and manage requests more efficiently. If you ever need any assistance or have questions, please don't hesitate to reach out, our team is always happy to help. We've also put together a blog covering best practices for managing internal requests. Feel free to give it a read, we hope you find it useful! [See how Helpdesk 365 improved](https://www.apps365.com/blog/track-internal-it-requests/?utm_source=g2&utm_medium=ORM&utm_campaign=Helpdesk_365_g2) Current UserValidated ReviewerSource: In-app ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications 6/19/2026 "Resolved Email Set-up" 5/5 What do you like best about Helpdesk 365? Helpdesk has enabled Mercury to streamline ticketing, and the final piece was getting the email set up for notifications. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? The only dislike I have about Helpdesk 365 is that custom field names don't show their field names in the sharepoint list (backend) which has made some API config difficult. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? We are able to get tickets single sourced with one main ingress point which has streamlined ticket tracking and opening for our users. Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12982290/official_response/edit) Thank you for taking the time to share your experience with Helpdesk 365 on G2! We're glad to hear that Helpdesk 365 has helped centralize your ticketing process through a single point of entry, making ticket tracking and submission more streamlined for your users. We appreciate your feedback on the custom field names in the SharePoint backend. We'll share it with our team as we continue improving the platform. If you need any further assistance, please reach out to us, we're happy to help. Current UserValidated ReviewerSource: In-app AN Verified User in Health, Wellness and Fitness 6/10/2026 "Initial suggestion resolved issue" 3.5/5 What do you like best about Helpdesk 365? Plugin in Teams makes it easy to access tickets Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? Training videos would be helpful for managers and Admins Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Organize and documenting issues and requests to monitor trends Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12944606/official_response/edit) Thank you for your review and feedback! We're happy to hear that Helpdesk 365 is helping you organize, track, and manage requests more effectively. We also appreciate your suggestion about training videos for managers and admins, and we'll keep it in mind as we continue to improve the platform. Please reach out to us if you need further assistance, we're happy to help. Current UserValidated ReviewerSource: In-app AN Verified User in Consulting 5/6/2026 "Easy to use and to customize. Working without issues." 4.5/5 What do you like best about Helpdesk 365? How easy is to use the product. Integrates very well with our sharepoint. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? So far everything is working well and i don't have any dislikes. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? To centralize our company requests and to be able to support our internal employees. Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12762212/official_response/edit) Thanks for your valuable feedback on G2. We’re happy to hear that Helpdesk 365 has been easy to use for your team and integrates well with SharePoint. It’s great to know that the platform is helping centralize company requests while supporting your internal employees more efficiently. Please feel free to reach out to us if you need any further assistance. We’re always happy to help. Current UserValidated ReviewerSource: In-app ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/28/2026 "Easy to Manage Support Requests Across Multiple Teams" 5/5 What do you like best about Helpdesk 365? The multi-mailbox capability and the dashboard reports. It's easy to see what's happening across different teams without switching between tools. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? There are many features available, so it took some time for our team to learn everything and configure it the way we wanted. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? It helps us centralize support requests, improve visibility, and avoid missing emails that were previously scattered across multiple inboxes. Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-10172777/official_response/edit) Thank you for sharing your experience on G2. We're glad to hear that Helpdesk 365's multi-mailbox capability and dashboard reports have helped your team manage support requests more efficiently. We appreciate your feedback regarding the learning curve. If you need any assistance with configuration or setup, please don't hesitate to reach out. Our support team is always happy to help. 6/1/2026 Current UserValidated ReviewerSource: In-app ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") UC Verified User in Consulting 6/24/2026 "Custom forms allowed us to standardize every request" 5/5 What do you like best about Helpdesk 365? The ability to build custom forms for different request types ensures that our team collects the right information from the beginning Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? We occasionally discover new use cases that inspire additional form enhancements Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Incomplete requests were a major challenge. Custom forms improved data quality, reduced back-and-forth communication, and accelerated ticket resolution Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Aviation & Aerospace](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Aviation & Aerospace") AA Verified User in Aviation & Aerospace 2/19/2026 "Great Looking Product Cant wait to Use it" 4.5/5 What do you like best about Helpdesk 365? Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between teams, reduces resolution time, and provides detailed analytics for better decision-making, making IT support efficient and user-friendly Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? I’m not sure yet since we just installed Helpdesk 365 yesterday. We haven’t had enough time to explore its features or encounter any issues, so I’ll need more experience before providing feedback on potential dislikes or challenges. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? I’m not sure yet since we just installed Helpdesk 365 yesterday. We haven’t had enough time to see what problems it solves or how it benefits us, so I’ll need more experience before providing meaningful feedback Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services 6/25/2026 "Automatic ticket creation from emails" 5/5 What do you like best about Helpdesk 365? Automatic ticket creation from incoming emails, ensuring every request is captured and tracked without manual intervention Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? We continue to explore additional automation opportunities around email processing Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Previously, requests could get lost in shared inboxes. Now every email automatically becomes a ticket, improving accountability and response times. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ## Questions about Helpdesk 365? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. 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