--- title: Helpdesk 365 Reviews meta\_title: 'Helpdesk 365 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 244 reviews by the users' company size, role or industry to find out how Helpdesk 365 works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 244 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Helpdesk 365 Reviews & Product Details Visit Website Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages. Employees can raise requests directly through Microsoft Forms, making it easier to capture and track every support need. AI-powered ticket summaries, intelligent routing, and automated workflows help agents resolve issues faster. SLA tracking, real-time notifications, and a self-service portal with a searchable knowledge base reduce repetitive inquiries and improve employee satisfaction. Whether for IT support, HR teams, or customer service, Helpdesk 365 delivers everything businesses need in one help desk software platform. Advanced analytics and reporting provide actionable insights into ticket trends, resolution times, and email-to-ticket conversions, enabling data-driven decisions that improve service quality. Built on Microsoft’s secure ecosystem, Helpdesk 365 offers enterprise-grade security with data encryption, role-based access, and compliance with Microsoft 365 standards ensuring sensitive information stays protected while allowing smooth collaboration across departments. With its no-code workflow configuration, Helpdesk 365 is easy to adapt for organizations of any size, helping teams save time, reduce costs, deliver a faster and more reliable support experience. * * * Product Website Helpdesk 365 Seller [CubicLogics](https://www.g2.com/sellers/cubiclogics) Discussions [Helpdesk 365 Community](https://www.g2.com/products/helpdesk-365/discuss) Languages Supported Czech, Danish, German, English, Finnish, French, Italian, Dutch, Portuguese, Spanish, Swedish Solution Type All-in-One Overview by Manoj Kumar (Chief Solution Architect / CTO) Show More ## Pricing Pricing provided by Helpdesk 365. ### Plus Starting at $24.99 [ View More Pricing Information ](https://www.g2.com/products/helpdesk-365/pricing) ## Helpdesk 365 Integrations (5) What do users say about integrations? Verified by Helpdesk 365 [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Copilot ](https://www.g2.com/products/microsoft-microsoft-copilot/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Forms ](https://www.g2.com/products/microsoft-forms/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power Automate ](https://www.g2.com/products/microsoft-power-automate/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) Show More AN Verified User in Retail 7/10/2025 "Betweeen Nuetral and likely" 3.5/5 What do you like best about Helpdesk 365? Fexability for accessing different types of tickets. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? Can sometimes have issues with attachments and software can sometimes be slow for our team Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? It is helpful for day to day. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction 6/11/2025 "Pleased User" 5/5 What do you like best about Helpdesk 365? The customization is a wonder asset. I see us expanding this to all depts in the company. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? Some of the guides that I found online seemed outdated. I contacted support and they were able to get me on the right track. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? We hope HD365 will help our team better communicate issues with their respective departments. Right now people send emails but there is no process to follow up on requests to ensure they are completed and in a timely manner. Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-11283750/official_response/edit) Thank you for sharing your feedback! We’re delighted to hear that you find the customization features valuable and plan to expand Helpdesk 365 across departments. We are actively updating and improving our resources to better support our users. Please don’t hesitate to reach out to us for any further assistance. Current UserValidated ReviewerSource: In-app AN Verified User in Financial Services 7/14/2025 "Helpdesk 365 review" 5/5 What do you like best about Helpdesk 365? Azure cloud hosting and less word on our end to keep up the database update. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? power automatic fetch ticket take longer time Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Ticketing request tracking Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing 9/11/2025 "Helpdesk 365... Looks good for my needs." 4.5/5 What do you like best about Helpdesk 365? All in our M365 environment for ease. Like that it is all in one place Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? Nothing to report at the moment. Will be trialling it now Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? IT Support for a Global organisation Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-11667378/official_response/edit) Thank you for sharing your feedback! We’re glad to know that Helpdesk 365 is supporting your IT needs across your global operations. We look forward to hearing more as you continue using the solution. Current UserValidated ReviewerSource: In-app AN Verified User in Government Relations 7/17/2025 "helpdesk365" 5/5 What do you like best about Helpdesk 365? is hosted on Sharepoint and it's easy to use Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? The apps needs to be reloaded a couple times during the day Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Helpdesk Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-11405699/official_response/edit) Thank you for your feedback! We are glad to hear you find the SharePoint integration convenient and the platform easy to use it is great to know that Helpdesk 365 is adding value to your workflow. We appreciate you highlighting the need to reload the app occasionally. Our team is actively looking into performance improvements to ensure a smoother, uninterrupted experience. If the issue persists, do not hesitate to reach out we are here to help. Thank you for choosing Helpdesk 365! Current UserValidated ReviewerSource: In-app ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management 9/26/2025 "Support Feedback" 2.5/5 What do you like best about Helpdesk 365? Sharepoint integration, 365 user accounts, AI usage Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? Sometimes slow and clunky, set up required support Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Testing for new helpdesk system Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care 10/8/2025 "Not used it properly yet" 3.5/5 What do you like best about Helpdesk 365? Not sure, not used it yet............................. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? Not sure, not used it yet......................................... Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Trial................................................... Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app JT John T. Sr. Manager - Information Technolgy Mid-Market (51-1000 emp.) 5/30/2025 "Helpdesk 365 has great tech support" 5/5 What do you like best about Helpdesk 365? Very helpfull tech support, quick response time. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? Power automate latency needs to be addressed my MicroSoft Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? BYS is transfering from a helpdesk system that was confusing for the BYS staff. Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-11241717/official_response/edit) Thank you so much for your thoughtful feedback! We are truly glad to hear our support team and response times are making a difference for you. Your note about Power Automate loading time is appreciated, while some of it depends on Microsoft’s infrastructure, we are constantly working on ways to enhance performance on our end. Thanks again for trusting Helpdesk 365. We are grateful to be part of your journey! 6/12/2025 Current UserValidated ReviewerSource: In-app ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care 8/22/2025 "Helpdesk System" 5/5 What do you like best about Helpdesk 365? Has been easy to use while using the helpdesk Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? Haven't had any issues at this time with program Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Ticket Management Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-11584436/official_response/edit) Thank you so much for sharing your feedback! We’re delighted to hear that you find Helpdesk 365 easy to use and that it helps you manage tickets efficiently. Your support and kind words mean a lot to us. If you ever have any suggestions or need assistance, feel free to reach out to us. Current UserValidated ReviewerSource: In-app ![Verified User in Semiconductors](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Semiconductors") AS Verified User in Semiconductors 8/13/2025 "Helpdesk365" 5/5 What do you like best about Helpdesk 365? Ability to automatic analyze and distribute issue tickets Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? Difficult to setup for automated email function Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Automation, tracking issues will benefits me the most Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ## Questions about Helpdesk 365? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Helpdesk 365 ](https://www.g2.com/products/helpdesk-365/discussions/new) GU Guest User • Last activity over 1 year ago What is HR365 - Helpdesk used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-hr365-helpdesk-used-for) [ View all Discussions ](https://www.g2.com/products/helpdesk-365/discuss) ## Pricing Options Pricing provided by Helpdesk 365. ### Plus Starting at $24.99 ### Enterprise Starting at $64.99 ### Standard Starting at $11.98 Per Year [ View More Pricing Information ](https://www.g2.com/products/helpdesk-365/pricing) Helpdesk 365 Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,019) [ Compare Now ](https://www.g2.com/compare/helpdesk-365-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,949) [ Compare Now ](https://www.g2.com/compare/helpdesk-365-vs-servicenow-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,758) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-helpdesk-365) ##### ##### Helpdesk 365 Features Platform User, Role, and Access Management Reporting Communication Channels Email to Case Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys [ View More Features ](https://www.g2.com/products/helpdesk-365/features) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,949) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/helpdesk-365/competitors/alternatives) ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What content curation platforms offer reliable cross-platform aggregation for higher education and media companies?](https://www.g2.com/discussions/what-content-curation-platforms-offer-reliable-cross-platform-aggregation-for-higher-education-and-media-companies)[PCB Design Software](https://www.g2.com/glossary/pcb-design-software-definition)[Which solution is most cost-effective for real estate firms?](https://www.g2.com/discussions/which-solution-is-most-cost-effective-for-real-estate-firms) [Top platforms for feedback trend analysis](https://www.g2.com/discussions/what-are-the-top-platforms-for-feedback-trend-analysis)[Is a dedicated yard management system worth the investment for a mid-size warehouse?](https://www.g2.com/discussions/is-a-dedicated-yard-management-system-worth-the-investment-for-a-mid-size-warehouse)[Pros and Cons Details](https://www.g2.com/products/helpdesk-365/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)