We integrated HelpCrunch into our customer success workflow to replace two separate products, Zendesk and Intercom. So far it has successfully covered both functions at a more affordable price and provided some extra features as well.

We like the easy-to-use interface, the features that allow us to efficiently handle all customer interaction (chat & email) as well as proactive chats and emails for our onboarding process.

A great plus is that their support is great, having extensive documentation and a very responsive and knowledgeable team. There were some small issues that were promptly fixed and we know we can rely on HelpCrunch to deliver a good product that helps us manage our customer communication more efficiently. Review collected by and hosted on G2.com.

There are some shortcomings, such as delay in sending auto messages, or the not so fast load time for contacts, however, as with several other small bugs that were promptly fixed by the HelpCrunch team, we are confident these will also be remedied in the future.

There were also several features that we felt were missing when we first subscribed, such as custom inboxes and filters, but we found our they were already on the roadmap and were shortly implemented. Review collected by and hosted on G2.com.

Integrated solution with full customization for affordable price, especially for SMB.

KB default design is nice and modern, no need to customize too much.

KB full customization is included in standard price.

Overall easy to use but still powerfull enough to meet our needs and serve well.

Proactive AutoMessages and Popups are nice bonus. Review collected by and hosted on G2.com.

Support can be sometimes faster, in „rush days“ you may wait a few hours for response, but then you’ll get professional answers that help you solve your problem. Review collected by and hosted on G2.com.

This is a very user-friendly and useful software system for your business. Review collected by and hosted on G2.com.

There are some little flows in emailing, however, the Team is very attentive to the details and our request and they are solving everything out in a timely manner. Review collected by and hosted on G2.com.

Our CSR's were able to learn the system very quickly. Moving from Messenger to Helpcrunch was no big deal. Review collected by and hosted on G2.com.

Some of the OOTB customizations are limited (customer data variables, branding, etc.) until you upgrade to Premium. Though I believe with a little developer help, we could tailor that to our needs. Review collected by and hosted on G2.com.

I like the ease of use, the variety of options and the customer support. They come out with new exciting features all the time. Review collected by and hosted on G2.com.

Actually, I can't point out even one tiny thing I dislike. Review collected by and hosted on G2.com.

User-friendly admin panel, great price, very helpful support, best-written knowledge base.

The best alternative to Intercom.

Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups.

Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately.

I have been using and testing numerous apps so far, and Helpcrunch is truly a winner. Review collected by and hosted on G2.com.

Sending verified emails from our own domain would be good to have. However, support agents say it is coming. Review collected by and hosted on G2.com.

I was able to easily understand the chat system and service multiple customers at a time. Review collected by and hosted on G2.com.

Each CSR needs a separate license, even if our shifts didn't overlap. Review collected by and hosted on G2.com.

They have a chat, but only when it actually works or you are able to login. I have many complaints from clients clicking links in the email and they cant reply to us, or when we reply it show email sent but customers never received it. Review collected by and hosted on G2.com.

Pretty much that it doesn't work, idea is great but cost us a-lot of revenue, and their support is never helpful and only available in russian business hours. They have agressive billing practice if your card decline one time you loose total access unheard of. But bigger issue the confusion their flawed platform gives our customers or leads, that cost us a lot of money. So i dislike no support, products breaks, not customer centric more you pay we dont care attitude and excuses... No integrations not even Zapier do i need to keep going no, waste of time. Advice choose another vendor Review collected by and hosted on G2.com.

All the features are good for an affordable price. Review collected by and hosted on G2.com.

Nothing as of now. Really happy with the all features.

Waiting for the chatbot and multi-language knowledge base! Review collected by and hosted on G2.com.

First and foremost, it's a very easy website to use. Furthermore, you can easily adjust the settings to make them fit your needs perfectly. Review collected by and hosted on G2.com.

I am yet to run into any issues on the Helpcrunch website, and I don't really expect any to arise. Review collected by and hosted on G2.com.