The system is easy to use while still many advanced features under hood. I've been really impressed with how HelpCrunch has allowed us to consolidate our communications. The AI editor is a lifesaver. It helps us quickly deal with common queries and frees up our team to handle more complex issues. Review collected by and hosted on G2.com.

Would love more flexibility with the automation rules. Review collected by and hosted on G2.com.

I want to share my experience. I am a CTO at FinX. Before the war started, we used a chat room of a well-known brand that was created and administered on the aggressor's hosts (in russia). Our company is principled and we were looking for alternatives. Friends advised us to use Helpcrunch from their own experience. I like Helpcrunch's functionality (it has basically everything you need to organize chats with customers), and we integrated Helpcrunch with AI and all internal systems. From marketing and contact center feedback - very flexible widget settings, full analytics, and a user-friendly interface for operators. Support always responds to my requests. Review collected by and hosted on G2.com.

I like everything about it. I have no negative experience with Review collected by and hosted on G2.com.

I loved that it was easy to implement multiple languages! It was easy to set up and very intuitive! The customer support team practices what they preach and is super responsive and helpful! Highly recommend. Review collected by and hosted on G2.com.

I wasn't able to integrate chat into our Microsoft development app - only Google and Apple Apps are able and of course web. Review collected by and hosted on G2.com.

It is very user friendly and has good customizable options. Their representatives also respond promptly for help. Review collected by and hosted on G2.com.

HelpCrunch is perfect, no complaints... Review collected by and hosted on G2.com.

We have switched from Intercom and so far, so good. Comparible for what we need. Review collected by and hosted on G2.com.

There is nothing to dislike about help crunch Review collected by and hosted on G2.com.

Navigating my users' characteristics and ease of classing every user based on specific criteria Review collected by and hosted on G2.com.

Sometimes it lags and you have to wait some longer seconds and can span to a minute before a page loads Review collected by and hosted on G2.com.

We've been using this chat platform for some years now, and it's been simple and smooth. Not only is it more affordable than its competitors, but it's also incredibly user-friendly. What sets it apart is their dedication to listening to user feedback and constantly working on improvements.

What also stands out for me is their customer support. It's lightning-fast and incredibly helpful. Whenever I've had an issue or a question, their team has been right there to assist. I couldn't be happier with our choice! Review collected by and hosted on G2.com.

A few times the platform has been unstable or features stopped working after a release. But the team has been quite fast to fix the bugs. Review collected by and hosted on G2.com.

Very clean and intuitive tool. As we mianly use email automation tools, we previusly strugged with similar tools, but here everything works out of the box. Review collected by and hosted on G2.com.

Import/export could be better. It's like they haven't updated it for a while, but support team assured me it's on their ToDo list. Review collected by and hosted on G2.com.

1. There is an application for iOS.

2. In one place, you can process requests from the site, Telegram, Viber, Direct and Messenger.

3. Works stably.

4. You can use auto messages that are triggered by a script.

5. Good analytics and statistics.

6. It is possible to use email during non-working hours so as not to lose messages. Review collected by and hosted on G2.com.

At the beginning of use, the application did not work stably. Lacks original sound for new message notifications. The app cannot edit the message after it has been sent. Review collected by and hosted on G2.com.

Combines chat, knowledge base, and help desk all-in-one

Affordable solution

Chat support for onboarding, they are knowledgable and provides good answers to your questions

Use your custom email domains

Segment your users by adding tags

Beautiful chat widget Review collected by and hosted on G2.com.

The help desk functionality is a bit basic, it's not easy to create a "ticket" and solve it later. I do think the good chat experience more than makes up for it. Review collected by and hosted on G2.com.