JS

Jan S.

Director of Marketing

Mid-Market (51-1000 emp.)

6/11/2021

"HelpCrunch helped us switch from phone-focused customer care to chat-focused customer care"

5/5

What do you like best about HelpCrunch?

Ease of use

HelpCrunch Customer Care

Pricing

Note sharing

Easy app integration Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

We didn't run into any issues with HelpCrunch yet Review collected by and hosted on G2.com.

What problems is HelpCrunch solving and how is that benefiting you?

We were supporting our customers via e-mail and phone call, but it took us too much time, so we were looking for a change. After trying few software solutions, we've decided to choose HelpCrunch. It really helped us reduce the number of phone calls we need to deal with, which was the most time consuming part of our customer care. Review collected by and hosted on G2.com.

CD

César d.

Developer

Small-Business (50 or fewer emp.)

11/20/2020

"The KB makes it really simple to answer customer questions"

4.5/5

What do you like best about HelpCrunch?

The easy KB makes it really simple to assign support staff that are not technically versed. We used to have a wiki, and our support staff - my partner - did have a really hard time wiki code. This is much more accessible for her. Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

We do get a lot of login prompts. There's no option to have a "manager account" - that has no support / chat / editing capabilities. I don't do active support, if I have to log in to adjust a minor thing, my support staff gets logged out. I guess this was a concern during the setup, and should not impact us in the future when she is working on her own. Review collected by and hosted on G2.com.

Recommendations to others considering HelpCrunch:

Helpcrunch is a really good tool. And I can recommend the tool wholeheartedly, you need to be aware that the plan you buy is actually the one you need. Review collected by and hosted on G2.com.

What problems is HelpCrunch solving and how is that benefiting you?

The onboarding for non technical people is much simpler. While a traditional wiki requires support people who edit the KB to have technical skills, this makes it just as simple as using Facebook. Review collected by and hosted on G2.com.

CG

Carolina C. G.

カスタマーサポートマネージャー

Small-Business (50 or fewer emp.)

6/15/2021

"A great tool!"

5/5

What do you like best about HelpCrunch?

The live chat feature is pretty awesome. But auto and manual messages are also two of my favorites! Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

There are some features that still need a few improvements on UX Review collected by and hosted on G2.com.

JF

Jasper F.

Global Talent Acquisition Partner

Enterprise (> 1000 emp.)

9/25/2020

"Best for customer engagement."

5/5

What do you like best about HelpCrunch?

Gives an exceptionally thorough rundown of client care features at a reasonable cost. The live chat feature with client analytics, automated messages, and information base are all gigantically supportive. Their help team are amazing and always active to answer all our inquiries and necessities, the onboarding is perfect that even causes us internally with ideas and inspiration like the auto follow up messages. Easy to create lead popup magnets, onboarding email template, ease of maintaining an information base and conversation customizations. Great for new lead acquisition, also staying aware of existing clients. Clean interface and backing team is the best, the combination of a great UI, incredible iPhone app, engineer API, canned reactions and integrations are only my features of a completely featured arrangement. O, my favorite part is that the quantity of features they offer at the cost point far reaches out past their rivals. Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

Android app needs a ton of improvement. The just drawback we discovered was the work area/portable app. The notification appear to not always be get in time and at some point we get notification a few minutes after the customer leave the site. It can get pricy as well on the off chance that you have a ton of clients (operators) answering the chat which is self-evident. Review collected by and hosted on G2.com.

What problems is HelpCrunch solving and how is that benefiting you?

Help Crunch allows us to adjust each aspect of our client engagement. We can modify all things from initial messages and localizations to styling to our heart's substance do to custom symbol/chat bubble. Add in the fact that their team is extremely responsive and supportive, and well, you cannot turn out badly. HelpCrunch gives you what you need and gives the advantage to also do what you have planned for what has to come. Review collected by and hosted on G2.com.

KK

Katarzyna K.

Small-Business (50 or fewer emp.)

9/28/2020

"Great tool to generate more website leads and provide multi-channel customer support"

5/5

What do you like best about HelpCrunch?

Its' multi-channel coverage and automated behaviour-based campaigns that result in increasing conversions and getting more qualified leads from our website and blog. Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

At the moment there is nothing I can mention. I was a bit afraid of its' instalation (because it's so multi-featured tool that I thought it might be quite complicated to install it), but my doubts turned out to be completely unnecessary and unfounded. It takes couple of minutes to set it up and moreover we get a personal onboarding assistant who helped us to adjust the platform to our specific needs. Really great support! Review collected by and hosted on G2.com.

What problems is HelpCrunch solving and how is that benefiting you?

This platform helps us to be in touch with our customers anytime and deliver them a great support of the channel of their choice. It also helps us to handle incoming inqueries much faster. We managed to increase customer satisfaction and also improve our team performance. Moreover, it helped us to reactivate the users that were interested in our software before but wanted some additional features. With HelpCrunch we've managed to find those potantial leads from the past and automatically send them our product updates, promos and encourage them to use our upgraded software. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/23/2021

"Great product at a great price!"

5/5

What do you like best about HelpCrunch?

All main features that a new startup might need are available at a very competitive price. Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

It would be nice if you could control multiple accounts (different products with different knowledge bases) using the same email. Review collected by and hosted on G2.com.

CB

Cindy B.

Real Estate Investor

Small-Business (50 or fewer emp.)

11/23/2020

"Great all-around customer support and outreach platform"

4.5/5

What do you like best about HelpCrunch?

- A great feature-set that caters toward customer support and marketing outreach for SAAS companies

- Responsive customer support team that is willing to help with setup and onboarding

- Very competitive pricing for the offered feature set Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

- Back-end management UI can be at times slow Review collected by and hosted on G2.com.

Recommendations to others considering HelpCrunch:

We evaluated several competing options, including Intercom, Crisp and Customerly and have been happy with our decision to go with HelpCrunch. Review collected by and hosted on G2.com.

What problems is HelpCrunch solving and how is that benefiting you?

We are using HelpCrunch primarily for customer support, user onboarding and proactive marketing outreach for a small SAAS venture. Review collected by and hosted on G2.com.

TH

Torsten H.

Small-Business (50 or fewer emp.)

11/23/2020

"Helpcrunch as our best Supportsystem yet"

4.5/5

What do you like best about HelpCrunch?

I love the easy to use Apps and Backend. Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

I feel that the desktop widget may need some improvements in terms of edges and the feeling when switching chats. Review collected by and hosted on G2.com.

Recommendations to others considering HelpCrunch:

Awesome Helpdesk and integration in CRM / CMS but widget may be needing some improvements. Review collected by and hosted on G2.com.

What problems is HelpCrunch solving and how is that benefiting you?

We try to support each member of a online gaming community which means, all Custom datas need to be up to date and visible, which was easy to do with help crunch. Review collected by and hosted on G2.com.

К

Ксения .

Public Relations Manager

Mid-Market (51-1000 emp.)

4/23/2021

"Easy-to-use communication platform for everyone"

5/5

What do you like best about HelpCrunch?

Easy-to-use, many features, friendly support Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

Nothing, waiting for new features to be relesed Review collected by and hosted on G2.com.

KV

Kiran v.

Small-Business (50 or fewer emp.)

10/23/2020

"Best platform to have live interactions with customers"

4.5/5

What do you like best about HelpCrunch?

Help Crunch live customer chat helps brands to connect with customers and collect customer feedback, suggestions, and resolve their problems. Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

The knowledge base is so far good but it should have some more features like adding the next article button. Review collected by and hosted on G2.com.

Recommendations to others considering HelpCrunch:

If you are looking for a platform to connect and interact with your audience, I would recommend Help Crunch. Review collected by and hosted on G2.com.

What problems is HelpCrunch solving and how is that benefiting you?

With help crunch, we are able to interact live with our customers and solve their problems. Review collected by and hosted on G2.com.