--- title: HelpCrunch Reviews meta\_title: 'HelpCrunch Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 238 reviews by the users' company size, role or industry to find out how HelpCrunch works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 238 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # HelpCrunch Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by HelpCrunch but has limited features. Are you part of the HelpCrunch team? [Upgrade your plan](https://my.g2.com/helpcrunch/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. 🧠 AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. ⏵ Save time, reduce workload – automatically handle up to 80% of customer questions. ⏵ Scale without hiring – create multiple agents for different products, workflows, or tasks. ⏵ Be everywhere your customers are – live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. ⏵ Reliable answers only – near-zero hallucinations; anything missing gets routed to your team. ⏵ Handle complexity effortlessly – multi-part questions, follow-ups, topic changes. ⏵ Automate smarter – add AI Agents into chatbot flows for flexible, context-aware automation. 🤖 No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. 💬 Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. 📚 Knowledge Base
 Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. 📧 Email & Campaigns
 Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. 🎯 Popups & Auto Messages
 Trigger personalized chat messages or popups based on visitor behavior – engage leads instantly, promote offers, and drive conversions. 📊 Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. 😉 Why HelpCrunch?
 ⏵ Multichannel by design: web, mobile, messengers, email, and social.
 ⏵ All-in-one: support, marketing automation, and lightweight CRM in one tool.
 ⏵ Scales with your business, from startups to enterprises. ⏵ No-code setup in minutes.
Free migration from other tools. Make service your competitive advantage with HelpCrunch – the secret behind more efficient teams, without extra headcount. * * * Seller [HelpCrunch](https://www.g2.com/sellers/helpcrunch) Discussions [HelpCrunch Community](https://www.g2.com/products/helpcrunch/discuss) Languages Supported English, Russian, Ukrainian Solution Type All-in-One Overview by Pavlo Pavlenko (CEO @ HelpCrunch) Show More ## Pricing Pricing provided by HelpCrunch. ### Standard Live chat plan 15 $ ### Standard Live chat & Emails plan 29 $ [ View More Pricing Information ](https://www.g2.com/products/helpcrunch/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Help Scout](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Help Scout") Help Scout 4.4/5(431) ](https://www.g2.com/products/help-scout/reviews) [ ![LiveAgent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveAgent") LiveAgent 4.5/5(1,538) ](https://www.g2.com/products/liveagent/reviews) [ View All Alternatives ](https://www.g2.com/products/helpcrunch/competitors/alternatives) ## User Insights Average based on 238 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## HelpCrunch Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") n8n ](https://www.g2.com/products/n8n/reviews) Show More ![Domas .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Domas .") D Domas . 2/10/2026 "User-Friendly and Effortlessly Integrates" 4/5 What do you like best about HelpCrunch? I like that HelpCrunch is user-friendly. It was easy to set up and easy to adjust the all settings. Integration into a website was simple, and the translations were already done, making localization a breeze. Setting support agents wasn't difficult either, and overall, I'm happy with the customer experience. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? We chose an annual plan, so payments could be smoother. We had small hiccups during the payment process. Not related to product itself. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? It allows our website visitors to contact sales reps and unifies our inbox for online chats, Facebook Messenger, and Instagram. We can also add email as additional channel. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Rejoy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rejoy R.") RR Rejoy R. Head IT Infrastructure Mid-Market (51-1000 emp.) 3/21/2025 "Switched Our Support Platform to Helpcrunch" 4/5 What do you like best about HelpCrunch? Switched Our Support Platform to Helpcrunch from Freshdesk, Mainly for the Usability to handle all platform in one Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? No IP Restrictiction and 2factor autnhentication available Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? Multiplatform management Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 12/20/2024 "Good database and chat" 4/5 What do you like best about HelpCrunch? Helpcrunch is easy to use and has great customer support. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? In stead of a chat functonallity, we would like to use a ticketing system. Rewrite of AI is limited to only 100 requests - you'll reach it when writing 3 helpdesk articles. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? Helpcrunch helps our customers find the answers they are looking for, and if they can't find we, we can offer added chat support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 11/3/2023 "Great app for a good price" 4/5 What do you like best about HelpCrunch? It has all the features I need and the price is super! Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? It sometimes feels like that some functions work and sometimes don't. The function that I as a supporter can see what the client is typing is suddenly not working anymore. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? It reduces the hurdle of a customer to talk to us if they need help. E-Mail can be too much of a pain. And with live chat you can easily just start typing and it's not so official. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![George P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George P.") GP George P. Operations Manager Small-Business (50 or fewer emp.) 4/28/2023 "Has been good, an easy program to learn." 4/5 What do you like best about HelpCrunch? It's a good program to learn to use not overly complicated. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? Does need a few more features that would improve the chat-bot feature, Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? Problem company with limited resources, so Helpcrunch help to man the phones, so to say. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Е Евгений . Маркетинг Директор Mid-Market (51-1000 emp.) 1/20/2023 "Good service, but there are a couple of things that I would like to improve." 3.5/5 What do you like best about HelpCrunch? A simple and intuitive interface, you can work from the first day even without experience with similar services. Convenient setup, Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? The chatbot is a good thing, but it's still a bit weak. It takes a long time to think, and when the chatbot is working, you can't enter the dialogue; you need to wait until the bot finishes the script. + For some reason, after the bot, the notification of a new inquiry doesn't come. Maybe it's somewhere, but I haven't figured it out. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? Allows for good and fast communication with clients. Helprich increases conversion and attracts additional clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![ying Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ying Q.") YQ ying Q. CTO Small-Business (50 or fewer emp.) 4/16/2023 "Xoda's experience with using Helpcrunch" 4/5 What do you like best about HelpCrunch? We really liked the knowledge base article feature in helpcrunch. It is easy to use and the editor works well. We can easily format and organise our articles. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? The chatbot in our subscription does not work that well. Our customers get assigned some random animal names and we cannot tell who they are without asking. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? We use HelpCrunch as knowledge base article repository and a live chatbot. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") AL Verified User in Leisure, Travel & Tourism Small-Business (50 or fewer emp.) 9/13/2022 "Easy to use and much cheaper as Intercom support chat service." 4/5 What do you like best about HelpCrunch? It is easy to setup with javascript, and it is running smoothly and easy. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? At the moment, there is no support for multiple languages in the knowledge base. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? We are switching from Intercom to HelpCrunch because Intercom is too expansive for reaching many users as we have. Review collected by and hosted on G2.com. Show More Response from Anastasiia Khlystova of HelpCrunch [Editedit](https://www.g2.com/survey_responses/helpcrunch-review-7094771/official_response/edit) Thank you for such a nice review! BTW, we've literally just released the multi-language feature for our knowledge base tools. So you're more than welcome to try it out and be among its first users! Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 9/10/2020 "Decent chat client for customer support and feedback" 3.5/5 What do you like best about HelpCrunch? - Good price - Easy to install, configure, and use - Looks good to customers, and to support people - Ability to schedule when we require the customer to enter an email address, so they can contact us immediately during business hours, but enter an email address after hours - Very good customer support Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? - Occasional bugs in essential features, e.g., online/offline schedule not triggering at expected times, notifications not working. - Some expected features aren't available at the "basic" level, e.g., if a customer contacts us after hours, HelpCrunch won't email them that we've responded. - If you cancel, the service terminates immediately instead of functioning until the end of your subscription period. HelpCrunch support can hold the remainder of your subscription if you want to re-subscribe later (which could be a pro if you're shutting down your business and want to use HelpCrunch in the future, but it is a con in our case). Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? We use HelpCrunch for customer support, and to answer questions from potential customers. We use chat for this to encourage the closest possible communication with our customers and potential customers. This allows us to understand why people are using our software, and also to understand why people might not be using our software. With this information, we can make good decisions regarding how to update and market our product. Review collected by and hosted on G2.com. Show More Response from Anastasiia Khlystova of HelpCrunch [Editedit](https://www.g2.com/survey_responses/helpcrunch-review-4381223/official_response/edit) Thank you so much for reviewing our product! We appreciate the honest feedback and always use it to improve. In fact, our product team is rebuilding our subscription page from scratch as we speak, so the biggest concern about the cancellation flow will be addressed and fixed pretty soon. We would love to discuss it with you in more detail! Would you mind contacting our chat support team and sharing more information regarding your experience? It would mean the world to us! 9/12/2021 Current UserValidated ReviewerSource: Organic ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") AC Verified User in Computer Games Small-Business (50 or fewer emp.) 1/20/2021 "Product worked well but we only used it for 2 months" 3.5/5 What do you like best about HelpCrunch? A wide range of features for an affordable price Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? It's very difficult to get a refund even if you didn't use the product for a year. I recommend starting on a monthly plan. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? We wanted to make it easier for our customers to talk with our sales team quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about HelpCrunch? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about HelpCrunch ](https://www.g2.com/products/helpcrunch/discussions/new) ![Damilola A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Damilola A.") DA Damilola Afolabi • Last activity over 3 years ago Does your platform have a mobiile app? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/does-your-platform-have-a-mobiile-app) [ View all Discussions ](https://www.g2.com/products/helpcrunch/discuss) ## Pricing Options Pricing provided by HelpCrunch. ### Standard Live chat plan 15 $ ### Standard Live chat & Emails plan 29 $ ### Premium live chat plan 25 $ [ View More Pricing Information ](https://www.g2.com/products/helpcrunch/pricing) HelpCrunch Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-helpcrunch) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1ebf45f5b7122a0d114f3a49c84f33d7/crisp.png "Product Avatar Image") Crisp 4.5/5(200) [ Compare Now ](https://www.g2.com/compare/crisp-vs-helpcrunch) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b246808fc199896d44a6f0dcabc9bbc/help-scout.png "Product Avatar Image") Help Scout 4.4/5(431) [ Compare Now ](https://www.g2.com/compare/help-scout-vs-helpcrunch) ##### ##### HelpCrunch Features Platform Customization Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Live Chat Support Communication Pop-up Chat Notifications Targeted Emails [ View More Features ](https://www.g2.com/products/helpcrunch/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Transactional Email](https://www.g2.com/categories/transactional-email) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best software for budget tracking in event planning](https://www.g2.com/discussions/best-software-for-budget-tracking-in-event-planning)[Opendock vs Conduit for dock scheduling and trailer visibility: which do operations teams actually keep using after the initial rollout?](https://www.g2.com/discussions/opendock-vs-conduit-for-dock-scheduling-and-trailer-visibility-which-do-operations-teams-actually-keep-using-after-the-initial-rollout)[Who offers the best sales software](https://www.g2.com/discussions/who-offers-the-best-sales-software) [Which BIM objects platforms work best for a large architectural practice that needs to manage and distribute a custom content library across multiple offices and project teams?](https://www.g2.com/discussions/which-bim-objects-platforms-work-best-for-a-large-architectural-practice-that-needs-to-manage-and-distribute-a-custom-content-library-across-multiple-offices-and-project-teams)[What is the best work management tool for cross-functional teams?](https://www.g2.com/discussions/what-is-the-best-work-management-tool-for-cross-functional-teams)[Pros and Cons Details](https://www.g2.com/products/helpcrunch/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)