--- title: HelpCrunch Reviews meta\_title: 'HelpCrunch Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 238 reviews by the users' company size, role or industry to find out how HelpCrunch works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 238 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # HelpCrunch Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by HelpCrunch but has limited features. Are you part of the HelpCrunch team? [Upgrade your plan](https://my.g2.com/helpcrunch/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. 🧠 AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. ⏵ Save time, reduce workload – automatically handle up to 80% of customer questions. ⏵ Scale without hiring – create multiple agents for different products, workflows, or tasks. ⏵ Be everywhere your customers are – live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. ⏵ Reliable answers only – near-zero hallucinations; anything missing gets routed to your team. ⏵ Handle complexity effortlessly – multi-part questions, follow-ups, topic changes. ⏵ Automate smarter – add AI Agents into chatbot flows for flexible, context-aware automation. 🤖 No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. 💬 Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. 📚 Knowledge Base
 Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. 📧 Email & Campaigns
 Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. 🎯 Popups & Auto Messages
 Trigger personalized chat messages or popups based on visitor behavior – engage leads instantly, promote offers, and drive conversions. 📊 Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. 😉 Why HelpCrunch?
 ⏵ Multichannel by design: web, mobile, messengers, email, and social.
 ⏵ All-in-one: support, marketing automation, and lightweight CRM in one tool.
 ⏵ Scales with your business, from startups to enterprises. ⏵ No-code setup in minutes.
Free migration from other tools. Make service your competitive advantage with HelpCrunch – the secret behind more efficient teams, without extra headcount. * * * Seller [HelpCrunch](https://www.g2.com/sellers/helpcrunch) Discussions [HelpCrunch Community](https://www.g2.com/products/helpcrunch/discuss) Languages Supported English, Russian, Ukrainian Solution Type All-in-One Overview by Pavlo Pavlenko (CEO @ HelpCrunch) Show More ## Pricing Pricing provided by HelpCrunch. ### Standard Live chat plan 15 $ ### Standard Live chat & Emails plan 29 $ [ View More Pricing Information ](https://www.g2.com/products/helpcrunch/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Help Scout](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Help Scout") Help Scout 4.4/5(431) ](https://www.g2.com/products/help-scout/reviews) [ ![LiveAgent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveAgent") LiveAgent 4.5/5(1,538) ](https://www.g2.com/products/liveagent/reviews) [ View All Alternatives ](https://www.g2.com/products/helpcrunch/competitors/alternatives) ## User Insights Average based on 238 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## HelpCrunch Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") n8n ](https://www.g2.com/products/n8n/reviews) Show More ![Jesper Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesper Q.") JQ Jesper Q. Chief Executive Officer Small-Business (50 or fewer emp.) 12/4/2020 "Flawed and keep failing and support keep making excuses (cost us lots of revenue)" 0/5 What do you like best about HelpCrunch? They have a chat, but only when it actually works or you are able to login. I have many complaints from clients clicking links in the email and they cant reply to us, or when we reply it show email sent but customers never received it. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? Pretty much that it doesn't work, idea is great but cost us a-lot of revenue, and their support is never helpful and only available in russian business hours. They have agressive billing practice if your card decline one time you loose total access unheard of. But bigger issue the confusion their flawed platform gives our customers or leads, that cost us a lot of money. So i dislike no support, products breaks, not customer centric more you pay we dont care attitude and excuses... No integrations not even Zapier do i need to keep going no, waste of time. Advice choose another vendor Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? Talking to customers and leads on our website and inside the app, but they failed to deliver keeps breaking their system. Review collected by and hosted on G2.com. Show More Response from Anastasiia Khlystova of HelpCrunch [Editedit](https://www.g2.com/survey_responses/helpcrunch-review-4506761/official_response/edit) Hi Jesper! Thank you for your unbiased feedback, we appreciate your honesty. I understand that our excuses don’t mean much for you, but we are deeply and genuinely sorry for the problems we’ve caused you. We did experience some issues at the time. And even though we tried to fix them as soon as humanly possible, your frustration was deserved and perfectly understandable. If there’s anything we can do for you, I’d be more than happy to work something out! Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 10/14/2020 "To flee urgently, here is why!" 0/5 What do you like best about HelpCrunch? Other than (possibly) the price. Otherwise nothing. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? - The chat is no longer displayed on the site (in a month it happened more than 10 times for more than an hour). - Customer service not very available - Their bug mail sending tool and send the same message 10 times a day to my customers In short, do not trust them. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? I wanted to have a tool to manage my customer service. But despite lots of technical bugs, I changed provider. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 9/23/2019 "1 year on and we have to move on." 1/5 What do you like best about HelpCrunch? We started with Helpcrunch and have been on the system for over a year. Support was excellent starting off and it is much cheaper than competing products. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? Unfortunately the bugs within the system has meant we have to look for alternative software. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? We use Helpcrunch to help improve our customer onboarding by sending them emails if they haven't completed a key step Review collected by and hosted on G2.com. Show More 5/24/2020 Current UserValidated ReviewerSource: Organic ## Questions about HelpCrunch? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about HelpCrunch ](https://www.g2.com/products/helpcrunch/discussions/new) ![Damilola A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Damilola A.") DA Damilola Afolabi • Last activity over 3 years ago Does your platform have a mobiile app? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/does-your-platform-have-a-mobiile-app) [ View all Discussions ](https://www.g2.com/products/helpcrunch/discuss) ## Pricing Options Pricing provided by HelpCrunch. ### Standard Live chat plan 15 $ ### Standard Live chat & Emails plan 29 $ ### Premium live chat plan 25 $ [ View More Pricing Information ](https://www.g2.com/products/helpcrunch/pricing) HelpCrunch Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-helpcrunch) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1ebf45f5b7122a0d114f3a49c84f33d7/crisp.png "Product Avatar Image") Crisp 4.5/5(200) [ Compare Now ](https://www.g2.com/compare/crisp-vs-helpcrunch) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b246808fc199896d44a6f0dcabc9bbc/help-scout.png "Product Avatar Image") Help Scout 4.4/5(431) [ Compare Now ](https://www.g2.com/compare/help-scout-vs-helpcrunch) ##### ##### HelpCrunch Features Platform Customization Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Live Chat Support Communication Pop-up Chat Notifications Targeted Emails [ View More Features ](https://www.g2.com/products/helpcrunch/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Transactional Email](https://www.g2.com/categories/transactional-email) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which Sage Intacct partners have proven cloud accounting expertise for organisations comparing vendors on features and implementation quality?](https://www.g2.com/discussions/which-sage-intacct-partners-have-proven-cloud-accounting-expertise-for-organisations-comparing-vendors-on-features-and-implementation-quality)[What platform provides analytics on video ad engagement rates?](https://www.g2.com/discussions/what-platform-provides-analytics-on-video-ad-engagement-rates)[Which NLP platforms deliver the most measurable ROI within the first twelve months of adoption?](https://www.g2.com/discussions/which-nlp-platforms-deliver-the-most-measurable-roi-within-the-first-twelve-months-of-adoption) [What audience intelligence tools are genuinely usable for a non-specialist marketer who needs audience insights but is not a trained data analyst?](https://www.g2.com/discussions/what-audience-intelligence-tools-are-genuinely-usable-for-a-non-specialist-marketer-who-needs-audience-insights-but-is-not-a-trained-data-analyst%20)[Which box office and ticketing systems are best for live entertainment venues?](https://www.g2.com/discussions/which-box-office-and-ticketing-systems-are-best-for-live-entertainment-venues)[Pros and Cons Details](https://www.g2.com/products/helpcrunch/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)