HelpCrunch Reviews & Product Details

We integrated HelpCrunch into our customer success workflow to replace two separate products, Zendesk and Intercom. So far it has successfully covered both functions at a more affordable price and provided some extra features as well.

We like the easy-to-use interface, the features that allow us to efficiently handle all customer interaction (chat & email) as well as proactive chats and emails for our onboarding process.

A great plus is that their support is great, having extensive documentation and a very responsive and knowledgeable team. There were some small issues that were promptly fixed and we know we can rely on HelpCrunch to deliver a good product that helps us manage our customer communication more efficiently. Review collected by and hosted on G2.com.

There are some shortcomings, such as delay in sending auto messages, or the not so fast load time for contacts, however, as with several other small bugs that were promptly fixed by the HelpCrunch team, we are confident these will also be remedied in the future.

There were also several features that we felt were missing when we first subscribed, such as custom inboxes and filters, but we found our they were already on the roadmap and were shortly implemented. Review collected by and hosted on G2.com.

The easy KB makes it really simple to assign support staff that are not technically versed. We used to have a wiki, and our support staff - my partner - did have a really hard time wiki code. This is much more accessible for her. Review collected by and hosted on G2.com.

We do get a lot of login prompts. There's no option to have a "manager account" - that has no support / chat / editing capabilities. I don't do active support, if I have to log in to adjust a minor thing, my support staff gets logged out. I guess this was a concern during the setup, and should not impact us in the future when she is working on her own. Review collected by and hosted on G2.com.

User-friendly admin panel, great price, very helpful support, best-written knowledge base.

The best alternative to Intercom.

Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups.

Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately.

I have been using and testing numerous apps so far, and Helpcrunch is truly a winner. Review collected by and hosted on G2.com.

Sending verified emails from our own domain would be good to have. However, support agents say it is coming. Review collected by and hosted on G2.com.

- Good price

- Easy to install, configure, and use

- Looks good to customers, and to support people

- Ability to schedule when we require the customer to enter an email address, so they can contact us immediately during business hours, but enter an email address after hours Review collected by and hosted on G2.com.

- Occasional bugs, e.g. online/offline schedule not triggering at expected times.

- Some expected features aren't available in basic level, e.g. if a customer contacts us after hours, they won't be emailed automatically that we've responded. Review collected by and hosted on G2.com.

Its' multi-channel coverage and automated behaviour-based campaigns that result in increasing conversions and getting more qualified leads from our website and blog. Review collected by and hosted on G2.com.

At the moment there is nothing I can mention. I was a bit afraid of its' instalation (because it's so multi-featured tool that I thought it might be quite complicated to install it), but my doubts turned out to be completely unnecessary and unfounded. It takes couple of minutes to set it up and moreover we get a personal onboarding assistant who helped us to adjust the platform to our specific needs. Really great support! Review collected by and hosted on G2.com.

Gives an exceptionally thorough rundown of client care features at a reasonable cost. The live chat feature with client analytics, automated messages, and information base are all gigantically supportive. Their help team are amazing and always active to answer all our inquiries and necessities, the onboarding is perfect that even causes us internally with ideas and inspiration like the auto follow up messages. Easy to create lead popup magnets, onboarding email template, ease of maintaining an information base and conversation customizations. Great for new lead acquisition, also staying aware of existing clients. Clean interface and backing team is the best, the combination of a great UI, incredible iPhone app, engineer API, canned reactions and integrations are only my features of a completely featured arrangement. O, my favorite part is that the quantity of features they offer at the cost point far reaches out past their rivals. Review collected by and hosted on G2.com.

Android app needs a ton of improvement. The just drawback we discovered was the work area/portable app. The notification appear to not always be get in time and at some point we get notification a few minutes after the customer leave the site. It can get pricy as well on the off chance that you have a ton of clients (operators) answering the chat which is self-evident. Review collected by and hosted on G2.com.

I love the easy to use Apps and Backend. Review collected by and hosted on G2.com.

I feel that the desktop widget may need some improvements in terms of edges and the feeling when switching chats. Review collected by and hosted on G2.com.

Help Crunch live customer chat helps brands to connect with customers and collect customer feedback, suggestions, and resolve their problems. Review collected by and hosted on G2.com.

The knowledge base is so far good but it should have some more features like adding the next article button. Review collected by and hosted on G2.com.

We have used the platform for 9 months and have experienced constant development of features and great support when needed. They also take our feedback into consideration and have released several features that meet our demands. Review collected by and hosted on G2.com.

Reporting could be improved. We use tags on the chats to be able to report and learn from the topics, but there is no easy way of doing this at the moment. Review collected by and hosted on G2.com.

- A great feature-set that caters toward customer support and marketing outreach for SAAS companies

- Responsive customer support team that is willing to help with setup and onboarding

- Very competitive pricing for the offered feature set Review collected by and hosted on G2.com.

- Back-end management UI can be at times slow Review collected by and hosted on G2.com.

Helpcrunch is a program specially designed for sales and marketing specialists, the service allows to interact with customers in real time, highly personalized and efficient allowing to fill with full satisfaction to the customers. The service allows from sending automated messages, implement marketing through emails, knowledge base, pop-ups, mobile applications and chat bot. The wonderful thing about working with this service is its potential innovation, completely modern interface, elegant and functional to work with, great price and guarantee provided by Helpcrunch. Review collected by and hosted on G2.com.

The mobile application often does not work properly, it is common to see deficiencies in its performance as it is slow, which prevent working with the desired comfort. From my point of view I can say that the service needs documentation for beginners, since the system is so wide that it is very easy to get lost in all the functions that exist. Review collected by and hosted on G2.com.

- this tool is perfect for those who want to acquire new leads, but also for those who want to involve the customers they already have in the interaction;

- it's also great for immediate support for your clients or talks in real-time with your potential customers;

- I really like the possibility of customizing chat widget so it could suit better to design of my website;

- you have the whole conversation history in one place which helps you get a full image of it. Review collected by and hosted on G2.com.

At the moment there is nothing to dislike, if I find some cons, I will edit this review. Review collected by and hosted on G2.com.

Provides a very comprehensive list of customer support features at a reasonable price. The live chat feature with customer analytics, automated messages, and knowledge base are all immensely helpful. Review collected by and hosted on G2.com.

We haven't been using the service for a long time but so far I haven't noticed anything I dislike. Review collected by and hosted on G2.com.

All the features of the app are amazing. Best feature is the ability of the app to automatically send email to the visitors if someone is not online Review collected by and hosted on G2.com.

Nothing as of now. All looks good. Really happy with the functionality Review collected by and hosted on G2.com.

I love the exit pop-ups. I've been testing on some of our pages where we observed our users left earlier and we improved the time they spend on our website thanks to smart pop-ups. Review collected by and hosted on G2.com.

I'd love to have more integrations in place. But this is only a nice-to-have, they already provide great value at a great price. Review collected by and hosted on G2.com.

Overall experience has been great, pricing is right, super easy to setup, their support team are amazing and always acttive to answer all our questions and needs, the onboarding is just right that even helps us internally with ideas and inspiration like the auto follow up messages. Review collected by and hosted on G2.com.

I really can't find any cons for HelpCrunch till now. They are just amazing Review collected by and hosted on G2.com.

All in one messaging and WordPress integration with other value added features like help documentation, sending email to offline chat users with automatic follow ups at an affordable pricing for startups Review collected by and hosted on G2.com.

Can't really think of anything currently. WordPress integration made it easy for us get going smoothly. Review collected by and hosted on G2.com.

A wide range of features for an affordable price Review collected by and hosted on G2.com.

It's very difficult to get a refund even if you didn't use the product for a year. I recommend starting on a monthly plan. Review collected by and hosted on G2.com.

-easy to create lead popup magnets

-onboarding email template

-ease of maintaining a knowledge base

-conversation customizations Review collected by and hosted on G2.com.

-It meets our needs but has fewer features than other tools Review collected by and hosted on G2.com.

Helpcrunch doesn't break the bank unlike the major players like Drift or Intercom, yet it provides and extensive suite of functionality, very comparable to those two. Review collected by and hosted on G2.com.

Nothing specific that I dislike - more native integrations would be nice though. Review collected by and hosted on G2.com.

Other than (possibly) the price. Otherwise nothing. Review collected by and hosted on G2.com.

- The chat is no longer displayed on the site (in a month it happened more than 10 times for more than an hour).

- Customer service not very available

- Their bug mail sending tool and send the same message 10 times a day to my customers

In short, do not trust them. Review collected by and hosted on G2.com.

Great for new lead acquisition, also keeping up with existing customers. Helpful to have the whole chat in one place Review collected by and hosted on G2.com.

Can't find any faults as of yet. Looks very good so far Review collected by and hosted on G2.com.

Live chat and Knowledge base, clean interface and support team is the best Review collected by and hosted on G2.com.

Zapier workflow integrations missing, but the team is working on it now Review collected by and hosted on G2.com.

With HelpCrunch we get this shared email box so that we can manage all our support tickets from one place. We get reports and analytics that we had to pay much more for when using Zendesk. Review collected by and hosted on G2.com.

Nothing really. And the few times we needed support we got an answer within minutes. Review collected by and hosted on G2.com.