HelpCrunch Reviews & Product Details

CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

They have a chat, but only when it actually works or you are able to login. I have many complaints from clients clicking links in the email and they cant reply to us, or when we reply it show email sent but customers never received it. Review collected by and hosted on G2.com.

What do you dislike?

Pretty much that it doesn't work, idea is great but cost us a-lot of revenue, and their support is never helpful and only available in russian business hours. They have agressive billing practice if your card decline one time you loose total access unheard of. But bigger issue the confusion their flawed platform gives our customers or leads, that cost us a lot of money. So i dislike no support, products breaks, not customer centric more you pay we dont care attitude and excuses... No integrations not even Zapier do i need to keep going no, waste of time. Advice choose another vendor Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Talking to customers and leads on our website and inside the app, but they failed to deliver keeps breaking their system. Review collected by and hosted on G2.com.

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HelpCrunch Overview

What is HelpCrunch?

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Knowledge Base - Popups - Mobile apps - Chat Bot (coming soon) Try HelpCrunch for free for 14 days.

HelpCrunch Details
Website
Languages Supported
English
Product Description

HelpCrunch is a saas service/platform for online businesses that helps stay connect with customers via many communication channels in one place. Their product combines live chat for the web, in-app messenger, email marketing tool, marketing automation service and simple CRM. HelpCrunch keeps all customer interactions in one thread including in-app messages, emails and auto messages.

How do you position yourself against your competitors?

Keep all customer interactions in one thread including in-app messages, emails and auto messages with HelpCrunch and pay only for conversations, don't pay for MAU.


Seller Details
Seller
HelpCrunch
Company Website
Year Founded
2014
HQ Location
Palo Alto, CA
Twitter
@HelpCrunchCom
289 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
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HelpCrunch Screenshots

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HelpCrunch Reviews

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Customer Success Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We integrated HelpCrunch into our customer success workflow to replace two separate products, Zendesk and Intercom. So far it has successfully covered both functions at a more affordable price and provided some extra features as well.

We like the easy-to-use interface, the features that allow us to efficiently handle all customer interaction (chat & email) as well as proactive chats and emails for our onboarding process.

A great plus is that their support is great, having extensive documentation and a very responsive and knowledgeable team. There were some small issues that were promptly fixed and we know we can rely on HelpCrunch to deliver a good product that helps us manage our customer communication more efficiently. Review collected by and hosted on G2.com.

What do you dislike?

There are some shortcomings, such as delay in sending auto messages, or the not so fast load time for contacts, however, as with several other small bugs that were promptly fixed by the HelpCrunch team, we are confident these will also be remedied in the future.

There were also several features that we felt were missing when we first subscribed, such as custom inboxes and filters, but we found our they were already on the roadmap and were shortly implemented. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have managed to integrate all the communication in one place. Connecting and engaging customers has been a lot easier since we switched to HelpCrunch not to mention more affordable.

We are using live chat, helpdesk, popups and auto messaging and we're excited about the new features they plan to implement in the future, such as chatbot. Review collected by and hosted on G2.com.

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Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The easy KB makes it really simple to assign support staff that are not technically versed. We used to have a wiki, and our support staff - my partner - did have a really hard time wiki code. This is much more accessible for her. Review collected by and hosted on G2.com.

What do you dislike?

We do get a lot of login prompts. There's no option to have a "manager account" - that has no support / chat / editing capabilities. I don't do active support, if I have to log in to adjust a minor thing, my support staff gets logged out. I guess this was a concern during the setup, and should not impact us in the future when she is working on her own. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Helpcrunch is a really good tool. And I can recommend the tool wholeheartedly, you need to be aware that the plan you buy is actually the one you need. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The onboarding for non technical people is much simpler. While a traditional wiki requires support people who edit the KB to have technical skills, this makes it just as simple as using Facebook. Review collected by and hosted on G2.com.

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General manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

User-friendly admin panel, great price, very helpful support, best-written knowledge base.

The best alternative to Intercom.

Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups.

Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately.

I have been using and testing numerous apps so far, and Helpcrunch is truly a winner. Review collected by and hosted on G2.com.

What do you dislike?

Sending verified emails from our own domain would be good to have. However, support agents say it is coming. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Totally worth testing first for its ease of use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer support and acquisition Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

- Good price

- Easy to install, configure, and use

- Looks good to customers, and to support people

- Ability to schedule when we require the customer to enter an email address, so they can contact us immediately during business hours, but enter an email address after hours Review collected by and hosted on G2.com.

What do you dislike?

- Occasional bugs, e.g. online/offline schedule not triggering at expected times.

- Some expected features aren't available in basic level, e.g. if a customer contacts us after hours, they won't be emailed automatically that we've responded. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use HelpCrunch for customer support, and to answer questions from potential customers. We use chat for this to encourage the closest possible communication with our customers and potential customers. This allows us to understand why people are using our software, and also to understand why people might not be using our software. With this information, we can make good decisions regarding how to update and market our product. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Its' multi-channel coverage and automated behaviour-based campaigns that result in increasing conversions and getting more qualified leads from our website and blog. Review collected by and hosted on G2.com.

What do you dislike?

At the moment there is nothing I can mention. I was a bit afraid of its' instalation (because it's so multi-featured tool that I thought it might be quite complicated to install it), but my doubts turned out to be completely unnecessary and unfounded. It takes couple of minutes to set it up and moreover we get a personal onboarding assistant who helped us to adjust the platform to our specific needs. Really great support! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This platform helps us to be in touch with our customers anytime and deliver them a great support of the channel of their choice. It also helps us to handle incoming inqueries much faster. We managed to increase customer satisfaction and also improve our team performance. Moreover, it helped us to reactivate the users that were interested in our software before but wanted some additional features. With HelpCrunch we've managed to find those potantial leads from the past and automatically send them our product updates, promos and encourage them to use our upgraded software. Review collected by and hosted on G2.com.

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Global Talent Acquisition Partner
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Gives an exceptionally thorough rundown of client care features at a reasonable cost. The live chat feature with client analytics, automated messages, and information base are all gigantically supportive. Their help team are amazing and always active to answer all our inquiries and necessities, the onboarding is perfect that even causes us internally with ideas and inspiration like the auto follow up messages. Easy to create lead popup magnets, onboarding email template, ease of maintaining an information base and conversation customizations. Great for new lead acquisition, also staying aware of existing clients. Clean interface and backing team is the best, the combination of a great UI, incredible iPhone app, engineer API, canned reactions and integrations are only my features of a completely featured arrangement. O, my favorite part is that the quantity of features they offer at the cost point far reaches out past their rivals. Review collected by and hosted on G2.com.

What do you dislike?

Android app needs a ton of improvement. The just drawback we discovered was the work area/portable app. The notification appear to not always be get in time and at some point we get notification a few minutes after the customer leave the site. It can get pricy as well on the off chance that you have a ton of clients (operators) answering the chat which is self-evident. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Help Crunch allows us to adjust each aspect of our client engagement. We can modify all things from initial messages and localizations to styling to our heart's substance do to custom symbol/chat bubble. Add in the fact that their team is extremely responsive and supportive, and well, you cannot turn out badly. HelpCrunch gives you what you need and gives the advantage to also do what you have planned for what has to come. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I love the easy to use Apps and Backend. Review collected by and hosted on G2.com.

What do you dislike?

I feel that the desktop widget may need some improvements in terms of edges and the feeling when switching chats. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Awesome Helpdesk and integration in CRM / CMS but widget may be needing some improvements. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We try to support each member of a online gaming community which means, all Custom datas need to be up to date and visible, which was easy to do with help crunch. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Help Crunch live customer chat helps brands to connect with customers and collect customer feedback, suggestions, and resolve their problems. Review collected by and hosted on G2.com.

What do you dislike?

The knowledge base is so far good but it should have some more features like adding the next article button. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for a platform to connect and interact with your audience, I would recommend Help Crunch. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With help crunch, we are able to interact live with our customers and solve their problems. Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We have used the platform for 9 months and have experienced constant development of features and great support when needed. They also take our feedback into consideration and have released several features that meet our demands. Review collected by and hosted on G2.com.

What do you dislike?

Reporting could be improved. We use tags on the chats to be able to report and learn from the topics, but there is no easy way of doing this at the moment. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer support. It is really good to be able to help the customers right in context and we have the customer data right on our screen. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

- A great feature-set that caters toward customer support and marketing outreach for SAAS companies

- Responsive customer support team that is willing to help with setup and onboarding

- Very competitive pricing for the offered feature set Review collected by and hosted on G2.com.

What do you dislike?

- Back-end management UI can be at times slow Review collected by and hosted on G2.com.

Recommendations to others considering the product:

We evaluated several competing options, including Intercom, Crisp and Customerly and have been happy with our decision to go with HelpCrunch. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using HelpCrunch primarily for customer support, user onboarding and proactive marketing outreach for a small SAAS venture. Review collected by and hosted on G2.com.

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UU
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Helpcrunch is a program specially designed for sales and marketing specialists, the service allows to interact with customers in real time, highly personalized and efficient allowing to fill with full satisfaction to the customers. The service allows from sending automated messages, implement marketing through emails, knowledge base, pop-ups, mobile applications and chat bot. The wonderful thing about working with this service is its potential innovation, completely modern interface, elegant and functional to work with, great price and guarantee provided by Helpcrunch. Review collected by and hosted on G2.com.

What do you dislike?

The mobile application often does not work properly, it is common to see deficiencies in its performance as it is slow, which prevent working with the desired comfort. From my point of view I can say that the service needs documentation for beginners, since the system is so wide that it is very easy to get lost in all the functions that exist. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Helpcrunch is a platform that I could recommend with much tranquility and guarantee because it is a system that can help marketing and sales specialists increase their income, effectiveness of strategies and boost their business. The platform is very innovative, provides very useful resources to excel in every work that is done, is a program with a high profitability price, really benefits a lot. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

In our company Helpcrunch has been a tool that has helped both our marketing and sales teams to greatly improve their performance when working, as we can now manage large email campaigns, interact with customers in a personalized way and provide high quality support to solve customer issues. The service really favors us, we have obtained very good results and its cost makes it totally profitable for our company. Review collected by and hosted on G2.com.

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Head of Growth
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

- this tool is perfect for those who want to acquire new leads, but also for those who want to involve the customers they already have in the interaction;

- it's also great for immediate support for your clients or talks in real-time with your potential customers;

- I really like the possibility of customizing chat widget so it could suit better to design of my website;

- you have the whole conversation history in one place which helps you get a full image of it. Review collected by and hosted on G2.com.

What do you dislike?

At the moment there is nothing to dislike, if I find some cons, I will edit this review. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's a great live chatting solution that provides you the possibility of having the whole history of conversation with the client in one place. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Provides a very comprehensive list of customer support features at a reasonable price. The live chat feature with customer analytics, automated messages, and knowledge base are all immensely helpful. Review collected by and hosted on G2.com.

What do you dislike?

We haven't been using the service for a long time but so far I haven't noticed anything I dislike. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The service we offer can be slightly overwhelming to some people. Having a solid knowledge base, automated messages and live chat can be essential in helping users familiarise themselves with the platform. Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

All the features of the app are amazing. Best feature is the ability of the app to automatically send email to the visitors if someone is not online Review collected by and hosted on G2.com.

What do you dislike?

Nothing as of now. All looks good. Really happy with the functionality Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ability to answer the questions of our visitors and enrolled customers in real time and as well when you are not online as it helps to deliver the unseen messages to their registered email address. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I love the exit pop-ups. I've been testing on some of our pages where we observed our users left earlier and we improved the time they spend on our website thanks to smart pop-ups. Review collected by and hosted on G2.com.

What do you dislike?

I'd love to have more integrations in place. But this is only a nice-to-have, they already provide great value at a great price. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Catching leads easily and keeping them engaged along their journey with us. Review collected by and hosted on G2.com.

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Senior Product Marketing
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Overall experience has been great, pricing is right, super easy to setup, their support team are amazing and always acttive to answer all our questions and needs, the onboarding is just right that even helps us internally with ideas and inspiration like the auto follow up messages. Review collected by and hosted on G2.com.

What do you dislike?

I really can't find any cons for HelpCrunch till now. They are just amazing Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Just go for it and give it a try. Highly recommend it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were looking for an alternative to Intercom to be more affordable, It was very easy to switch by migrating all our data from intercom to helpcrunch easily and for free Review collected by and hosted on G2.com.

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Co-Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

All in one messaging and WordPress integration with other value added features like help documentation, sending email to offline chat users with automatic follow ups at an affordable pricing for startups Review collected by and hosted on G2.com.

What do you dislike?

Can't really think of anything currently. WordPress integration made it easy for us get going smoothly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have got real time feedback from our customers whenever they get stuck and specifically during the onboarding process. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

A wide range of features for an affordable price Review collected by and hosted on G2.com.

What do you dislike?

It's very difficult to get a refund even if you didn't use the product for a year. I recommend starting on a monthly plan. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We wanted to make it easier for our customers to talk with our sales team quickly. Review collected by and hosted on G2.com.

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Digital Marketing Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

-easy to create lead popup magnets

-onboarding email template

-ease of maintaining a knowledge base

-conversation customizations Review collected by and hosted on G2.com.

What do you dislike?

-It meets our needs but has fewer features than other tools Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We can maintain and automate our core support and lead generation functions. Review collected by and hosted on G2.com.

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Head of Marketing
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Helpcrunch doesn't break the bank unlike the major players like Drift or Intercom, yet it provides and extensive suite of functionality, very comparable to those two. Review collected by and hosted on G2.com.

What do you dislike?

Nothing specific that I dislike - more native integrations would be nice though. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I would recommend Helpcrunch to all savvy sales/marketing/customer experience execs who are looking for a less expensive alternative solution to cover customer communication needs. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Other than (possibly) the price. Otherwise nothing. Review collected by and hosted on G2.com.

What do you dislike?

- The chat is no longer displayed on the site (in a month it happened more than 10 times for more than an hour).

- Customer service not very available

- Their bug mail sending tool and send the same message 10 times a day to my customers

In short, do not trust them. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I wanted to have a tool to manage my customer service. But despite lots of technical bugs, I changed provider. Review collected by and hosted on G2.com.

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Sales Development Representative
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Great for new lead acquisition, also keeping up with existing customers. Helpful to have the whole chat in one place Review collected by and hosted on G2.com.

What do you dislike?

Can't find any faults as of yet. Looks very good so far Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go for it. You won't regret it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I'm able to acquire new leads, keep in touch with existing customers and keep my info in one place Review collected by and hosted on G2.com.

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Social Media Executive
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Live chat and Knowledge base, clean interface and support team is the best Review collected by and hosted on G2.com.

What do you dislike?

Zapier workflow integrations missing, but the team is working on it now Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use HelpCrunch for improving the overall customer experience on our website Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

With HelpCrunch we get this shared email box so that we can manage all our support tickets from one place. We get reports and analytics that we had to pay much more for when using Zendesk. Review collected by and hosted on G2.com.

What do you dislike?

Nothing really. And the few times we needed support we got an answer within minutes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We only use the email support system, and this is working perfectly for us. Review collected by and hosted on G2.com.

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Helpful?