![Alexandre E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexandre E.") AE Alexandre E. Software engineer Small-Business (50 or fewer emp.) 10/9/2019 "Strong core affordable platform on its way to bring premium features " 4/5 What do you like best about HelpCrunch? \* All-in one messaging, marketing automation, wordpress integration and Integration via REST API were the four main added values i were looking for and Helpcrunch clearly helps in that direction along with an affordable pricing which is good for small businesses. \* At time of purchase, Knowledge Base was the missing thing i need but Helpcrunch told me it was planned. Then it was delivered as promised. \* Very appreciated features : sending email to offline chat users, automatic follow-ups, widget customization, ability to block a person, privates notes for teammates in chat, merge conversations, the new KB. \* HelpCrunch is opened to consider suggestions for adding them into the roadmap. \* A windows desktop app is something missing but is planned and i 'm confident they will deliver it next year. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? \* The mobile app : - Stability can be improved, the android mobile app often freeze and quickly, we have to kill and relaunch. - A more ergonomic mobile app and supporting landscape mode is needed. \* What i would suggest is, instead of doing as most competitors by having traditional generic spaces such as kb, forums, tickets areas on the front end; bringing more familiar community space having sense/meaning like questions, ideas, problems... that build a kb, you have example of that in helprace among a few others. The idea is presented here https://helprace.com/self-service-portal \* In the chat windows, you have 2 columns : the user one and the chat itself. I suggest : a. this windows can be maximized b. add a third column containing an iframe which content would be, depending of the corresponding selected tab (and for which the user has to provide the url in helpcrunch settings), a forum (like wp foro), a kb (like BWL KB), a QA (like anspress), this would bring useful resources to the operator could quickly use to provide information to the user and this would also be an easy way to bring capabilities that seem to miss in helpcrunch and i though it were implemented (kb, QA, heldesk, forums...) \* I suggest in the chat widget to have a menu with options such as : email transcript, pop out widget, end this chat session. These are simple options but very useful, efficient, that pleased everyone and makes the difference with quite some competitors, so this is the reason why it's my number 2 suggestion. \* A simple feature and very common to see everywhere but absent in Helpcrunch : the visitor does not know when the operator is typing. This is a needed feature. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? An affordable solution for my wordpress websites, in both internet and intranet contexts. The best compromise i found, after evaluating all the competitors, my prefered alternative to some big players. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic See what 233 reviewers think of HelpCrunch 4.7 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/helpcrunch/reviews)