# Best Help Authoring Tools (HAT) ## How Many Help Authoring Tools (HAT) Products Does G2 Track? **Total Products under this Category:** 58 ### Category Stats (Aug 2026) - **Average Rating:** 4.07/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Document360 (+0.28%) - Among all products in this category, Document360 recorded the largest rating increase compared to last month _Last updated: August 12, 2026_ ## How Does G2 Rank Help Authoring Tools (HAT) Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 1,700+ Authentic Reviews - 58+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Help Authoring Tools (HAT) ![G2 Grid® for Help Authoring Tools (HAT) plotting products by satisfaction and market presence](https://www.g2.com/categories/help-authoring-tool-hat/grids.png?focus%5B%5D=60129&focus%5B%5D=6631&focus%5B%5D=1194363&focus%5B%5D=1172710&focus%5B%5D=4951&focus%5B%5D=6511&focus%5B%5D=83763&focus%5B%5D=107500) Highlighted products: Document360, MadCap Flare, Manual.to, Mintlify, Author-It, Adobe RoboHelp, ReadMe, and Docsie. Underlying data: [Grid® JSON](https://www.g2.com/categories/help-authoring-tool-hat/grids.json?focus%5B%5D=document360&focus%5B%5D=madcap-flare&focus%5B%5D=manual-to&focus%5B%5D=mintlify&focus%5B%5D=author-it&focus%5B%5D=adobe-robohelp&focus%5B%5D=readme&focus%5B%5D=docsie) **Sponsored** ### GoodAccess GoodAccess is a cybersecurity platform (SASE/SSE) that empowers medium-sized enterprises to easily implement Zero Trust Architecture (ZTA) in their infrastructure, regardless of its complexity or scale. By leveraging a Low-Code/No-Code approach, GoodAccess delivers a hardware-free, rapid deployment solution within hours or days, allowing companies to enhance their security without the need for in-house IT experts. Our platform ensures seamless integration with modern SaaS/cloud applications as well as legacy systems, protecting critical assets for remote and hybrid workforces. GoodAccess serves businesses with 50-5000 employees across diverse industries, particularly those adopting multi-cloud and SaaS environments. What does GoodAccess do? GoodAccess protects the customer’s infrastructure under one zero-trust umbrella, regardless of how complex, heterogeneous, or widespread it is. It is a good fit for companies supporting full-remote or hybrid modes of work using both company-issued and employees’ own devices. The low-code/no-code, cloud-based SASE platform allows medium-sized businesses to create and manage zero trust architecture easily. In today’s cybersecurity landscape, this is an essential part of any medium-sized organization’s security, and a highly effective enabler of regulatory compliance. The GoodAccess platform combines several latest technologies to tackle the most pressing cybersecurity challenges of today. ✅ Remote access and BYOD—Device security enforcement with device inventory and posture checks. ✅ Multi-factor authentication (MFA)---Unified MFA solution for all critical systems, including legacy applications. ✅ Identity-based access control (IAM/FwaaS)---Zero-Trust Architecture enabling control of all access by identity (SSO/SCIM). ✅ Network encryption and segmentation—Segmentation at maximum granularity radically reduces the attack surface. ✅ Full control and visibility—Security logs and reports from across the entire organization with SIEM integration. What makes GoodAccess unique? GoodAccess stands out by its usability-first design. It is an all-SaaS, zero-hardware platform that fits any infrastructure to deliver network-based Zero-Trust Architecture (SDP) without the need for an IT expert on staff. Our key uniquenesses include: ✅ Simplicity—Low-code/no-code/no-hardware platform for medium-sized organizations. ✅ Market-leading deployment time—GoodAccess takes hours to days to deploy. ✅ Infrastructure-agnostic—Deployable over any existing infrastructure. ✅ Easy management—No certified IT experts needed. ✅ Zero Trust on network layer—Allows for simple integration of legacy applications. ✅ Based in the EU—Ideal cybersecurity provider for NIS2 compliance. Interested in giving GoodAccess a shot? Book a Free Demo: https://calendar.goodaccess.com/meetings/eva-hisemova Start your Free Trial: https://app.goodaccess.com/free-trial/ [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=317&secure%5Bchosen_at%5D=2026-08-13T04%3A15%3A29Z&secure%5Bdisplayable_resource_id%5D=1848&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=130601&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=130601&secure%5Bresource_id%5D=317&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-authoring-tool-hat&secure%5Btoken%5D=0000b4caf54dab4aa4f55f6135d018676b6fa9cea2eccc21765d30ee2718f907&secure%5Burl%5D=https%3A%2F%2Fwww.goodaccess.com%2Flp%2Fenterprise-vpn&secure%5Burl_type%5D=custom_url) ### [Document360](https://www.g2.com/pt/products/document360/reviews) Document360 é uma plataforma de base de conhecimento impulsionada por IA para empresas que precisam de documentação segura e escalável. Ela centraliza o conhecimento organizacional em um único espaço de trabalho, incluindo centros de ajuda públicos, wikis internos, SOPs, manuais de usuário, documentos de API ou guias de produtos. Para Quem É Por Função: Equipes de suporte (desviar tickets), redatores técnicos (publicar mais rápido), gerentes de produto (alinhar equipes), engenheiros (documentar APIs e fluxos de trabalho). Por Indústria: SaaS, TI & consultoria, finanças, saúde, educação, manufatura. Principais Capacidades: 1. Editores: Markdown e WYSIWYG com pré-visualizações em tempo real e mídia de arrastar e soltar. 2. Guias Passo a Passo: Capture ações na tela para criar guias interativos editáveis. 3. Gerenciador de Categorias: Organização de conteúdo por arrastar e soltar. 4. Demos Interativas: Passo a passo clicável embutido em artigos. 5. Fluxos de Trabalho Personalizados: Automatize revisões, funções e aprovações. 6. Pro Analytics: Acompanhe desempenho, engajamento, tendências de busca e desvio de tickets. 7. Personalização de Marca: Personalize design, layout e temas. 8. Segurança: Alinhado com SOC 2 e GDPR; SSO, JWT, SAML, restrição de IP. 9. Localização: Mais de 50 idiomas. Impulsionado por Eddy AI: 1. Busca por IA: Respostas estilo ChatGPT dos seus documentos para autoatendimento instantâneo. 2. Agente de Escrita por IA: Gere documentos estruturados a partir de vídeo, áudio, texto ou prompts. 3. Chatbot por IA: Suporte 24/7 impulsionado por documentação que reduz custos. 4. Gerador de Glossário por IA: Cria automaticamente glossários para termos complexos. 5. Resumidor de Artigos: Condensa documentos longos em resumos concisos. 6. Servidor MCP: Conecta sua base de conhecimento a LLMs. 7. Detecção de Conteúdo Duplicado: Sinaliza redundância com precisão. 8. Automação de SEO: Gera automaticamente títulos, tags e glossários para descobribilidade. Seja escalando suporte, simplificando o conhecimento interno ou construindo documentos de produto de classe mundial, o Document360 reúne tudo em uma única plataforma. **Average Rating:** 4.7/5.0 **Total Reviews:** 529 #### How Do G2 Users Rate Document360? - **Facilidade de Uso:** 9.3/10 (Category avg: 8.1/10) - **Facilidade de administração:** 9.1/10 (Category avg: 8.7/10) - **the product tem sido um bom parceiro comercial?:** 9.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind Document360? - **Vendedor:** [Kovai Limited](https://www.g2.com/pt/sellers/kovai-limited) - **Website da Empresa:** www.kovai.co - **Ano de Fundação:** 2009 - **Localização da Sede:** London - **Twitter:** @BizTalk360 1,920 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=12245f53ec3f5ad2cbbb0bbd7a824af70b3bad9851082c25ea45dd1355e57e44&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkovaico%2F&secure%5Burl_type%5D=linkedin_company_website) 330 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Redator Técnico, Redator Técnico Sênior - **Top Industries:** Software de Computador, Tecnologia da Informação e Serviços - **Company Size:** 45% Medium, 38% Small #### What Do G2 Reviewers Say About Document360? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam a **facilidade de uso** do Document360, destacando sua interface amigável e processo de configuração eficiente. - Os usuários valorizam a **personalização versátil** e os recursos poderosos do Document360, aprimorando seus sistemas de documentação de forma contínua. - Os usuários valorizam o **suporte ao cliente eficiente** do Document360, elogiando a rápida resolução de problemas e os agentes bem informados. - Os usuários destacam a **versatilidade e personalização** do Document360, permitindo uma integração perfeita e maior eficiência na documentação. - Os usuários valorizam a **interface de usuário versátil e personalizável** do Document360, melhorando significativamente a experiência geral do usuário. ##### Cons - Os usuários desejam melhorias em **recursos ausentes** , como edição visual aprimorada e melhor manuseio de documentos longos. - Os usuários encontram **dificuldades de edição** no Document360, observando problemas de atraso e inconsistências de formatação ao trabalhar com documentos. - Os usuários experimentam **limitações de edição** com o Document360, citando problemas como lentidão e ferramentas desajeitadas ao gerenciar conteúdo. - Os usuários criticam o Document360 por seus **altos custos** , observando que recursos essenciais muitas vezes estão bloqueados em níveis caros. - Os usuários observam que as **opções limitadas de personalização** tornam desafiador para os não-desenvolvedores adaptarem sua experiência de forma eficaz. #### What Are Recent G2 Reviews of Document360? **["Simplificando o Gerenciamento de Documentação com o Document360"](https://www.g2.com/pt/survey_responses/document360-review-12229699)** **Rating:** 4.0/5.0 stars _— Vignesh S._ [Read full review](https://www.g2.com/pt/survey_responses/document360-review-12229699) **["Document360 facilita o compartilhamento de conhecimento com gerenciamento intuitivo e busca poderosa"](https://www.g2.com/pt/survey_responses/document360-review-13065059)** **Rating:** 4.5/5.0 stars _— Ravindra N._ [Read full review](https://www.g2.com/pt/survey_responses/document360-review-13065059) #### What Are G2 Users Discussing About Document360? - [Para que é usado o Document360?](https://www.g2.com/pt/discussions/what-is-document360-used-for) - 1 comment ### [MadCap Flare](https://www.g2.com/pt/products/madcap-flare/reviews) Capacitando equipes para criar, gerenciar e entregar conteúdo excepcional em escala MadCap Flare é a solução ideal para equipes de conteúdo técnico que precisam otimizar fluxos de trabalho e entregar conteúdo consistente e de alta qualidade em todos os canais. Confiado por profissionais de documentação, treinamento e gestão do conhecimento em todo o mundo, o Flare combina a precisão da autoria baseada em XML com a flexibilidade da publicação multicanal—tudo a partir de uma única plataforma centralizada. Por que as principais equipes confiam no Flare: Autoria escalável baseada em tópicos: A estrutura baseada em XML garante precisão e escalabilidade para projetos de documentação complexos. Publicação de fonte única: Gerencie todas as saídas de um único projeto para eliminar redundâncias e simplificar atualizações. Entrega multicanal: Publique sem esforço em portais de autoatendimento, ajuda online, hubs de documentação e guias de treinamento. Reutilização avançada de conteúdo: Reutilize variáveis, trechos e condições para economizar tempo e manter a precisão. Colaboração em tempo real com o Flare Online: Coautoria, revisão e gerenciamento de conteúdo simultaneamente na nuvem—sem atrasos de check-in ou conflitos de versão. Gestão integrada de tradução: Acelere a localização e expanda seu alcance global. Formatos de publicação flexíveis: Entregue conteúdo em HTML5, PDF, Word, SCORM e mais para atender às diversas necessidades do público. ROI comprovado: Reduza custos de produção, acelere ciclos de lançamento e aumente a satisfação do cliente. O que diferencia o Flare: Ao contrário das ferramentas tradicionais de gestão de conteúdo, o Flare é desenvolvido especificamente para equipes de conteúdo técnico—oferecendo flexibilidade, controle e escalabilidade incomparáveis. Com o Flare Online, as equipes ganham colaboração baseada em nuvem e capacidades de publicação instantânea para fluxos de trabalho mais rápidos e conectados. Juntos, eles formam uma plataforma unificada para criar, gerenciar e entregar conhecimento em escala—assegurando eficiência, consistência de marca e uma experiência de usuário excepcional. É por isso que milhares de organizações confiam no Flare para impulsionar sua estratégia global de conteúdo. **Average Rating:** 4.4/5.0 **Total Reviews:** 484 #### How Do G2 Users Rate MadCap Flare? - **Facilidade de Uso:** 7.4/10 (Category avg: 8.1/10) - **Facilidade de administração:** 8.0/10 (Category avg: 8.7/10) - **the product tem sido um bom parceiro comercial?:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind MadCap Flare? - **Vendedor:** [MadCap Software](https://www.g2.com/pt/sellers/madcap-software) - **Website da Empresa:** www.madcapsoftware.com - **Ano de Fundação:** 2005 - **Localização da Sede:** Denver, CO - **Twitter:** @MadCapSoftware 1,678 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f01b26dfebbf9f62714310c3a58bdc88b57e2e8c0b700805b2bae41e6fc01ecb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F69797%2F&secure%5Burl_type%5D=linkedin_company_website) 120 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Redator Técnico, Redator Técnico Sênior - **Top Industries:** Software de Computador, Tecnologia da Informação e Serviços - **Company Size:** 52% Medium, 29% Large #### What Do G2 Reviewers Say About MadCap Flare? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários elogiam o **gerenciamento de conteúdo excepcionalmente amigável** do MadCap Flare, simplificando as tarefas de documentação com facilidade. - Os usuários se beneficiam da **eficiência excepcional** do MadCap Flare, simplificando as tarefas de autoria e documentação de forma contínua. - Os usuários admiram a **plataforma amigável** do MadCap Flare, que simplifica as tarefas de documentação e melhora a eficiência do fluxo de trabalho. - Os usuários elogiam o **suporte ao cliente excepcional** do MadCap Flare, destacando a assistência responsiva durante desafios complexos. - Os usuários apreciam as **opções de personalização** no MadCap Flare, que aumentam a flexibilidade e a criatividade no desenvolvimento de projetos. ##### Cons - Os usuários enfrentam uma **curva de aprendizado acentuada** com o MadCap Flare, tornando desafiador lembrar os processos sem uso regular. - Os usuários acham **a complexidade do MadCap Flare** desafiadora, especialmente quando não o utilizam regularmente, mas podem superá-la rapidamente. - Os usuários acham os **custos de entrada e viagem** para as conferências MadCap Flare proibitivamente caros, limitando a acessibilidade para muitos. - Os usuários acham a **dificuldade de aprendizado** do MadCap Flare desafiadora, especialmente quando não é usado regularmente entre projetos. - Os usuários relatam que **problemas de desempenho** podem surgir no MadCap Flare, particularmente com grandes projetos que experimentam lentidão durante as compilações. #### What Are Recent G2 Reviews of MadCap Flare? **["Criação e Manutenção de Conteúdo com Fonte Única usando MadCap Flare = Flexibilidade e Economia de Tempo"](https://www.g2.com/pt/survey_responses/madcap-flare-review-7029866)** **Rating:** 5.0/5.0 stars _— Mary M._ [Read full review](https://www.g2.com/pt/survey_responses/madcap-flare-review-7029866) **["Ferramenta poderosa uma vez dominada, excelentes recursos de colaboração"](https://www.g2.com/pt/survey_responses/madcap-flare-review-12862315)** **Rating:** 5.0/5.0 stars _— Warren K._ [Read full review](https://www.g2.com/pt/survey_responses/madcap-flare-review-12862315) #### What Are G2 Users Discussing About MadCap Flare? - [Para que é usado o MadCap Flare?](https://www.g2.com/pt/discussions/madcap-flare-what-is-madcap-flare-used-for) - [How do I publish on MadCap Flare?](https://www.g2.com/pt/discussions/how-do-i-publish-on-madcap-flare) - [O MadCap Flare é baseado na nuvem?](https://www.g2.com/pt/discussions/is-madcap-flare-cloud-based) - 2 comments - [Quanto custa o MadCap Flare?](https://www.g2.com/pt/discussions/how-much-does-madcap-flare-cost) - 1 comment - [Quanto custa o MadCap Central?](https://www.g2.com/pt/discussions/how-much-is-madcap-central) - 2 comments ### [Manual.to](https://www.g2.com/products/manual-to/reviews) Manual.to is an AI-powered digital work instruction platform that helps frontline teams capture, create, translate, and share operational know-how in minutes. In many factories, warehouses, field operations, and service environments, critical know-how still lives in PDFs, printed binders, SharePoint folders, or in the heads of experienced workers. When that knowledge is hard to find or out of date, onboarding slows down, mistakes happen, and experts end up explaining the same procedures again and again. Manual.to helps companies turn that know-how into clear, visual, step-by-step instructions that workers can access anywhere. Teams can record a process on a smartphone, upload existing videos or documents, and use AI to help structure the content into easy-to-follow guides with steps, descriptions, images, videos, warnings, confirmations, and translations. Once published, instructions can be shared through QR codes or links, so workers can scan a machine, workstation, product, or training area and instantly open the right guide on any device. When a procedure changes, the guide can be updated centrally, and the same QR code or link always points to the latest version. Manual.to is built for manufacturing, logistics, maintenance, field service, safety, quality, training, operations, automotive, and food and beverage teams. Common use cases include digital work instructions, SOPs, machine setup, changeovers, preventive maintenance, safety procedures, quality checks, onboarding, troubleshooting, cleaning routines, and customer-facing manuals. The platform helps teams onboard employees faster, standardize procedures across sites, reduce repeated explanations, support multilingual workforces, improve safety, and retain expert knowledge before it disappears. Manual.to is used by teams at companies including BekaertDeslee, Aperam, Sioen, Audi, ABB, Microsoft, P&G, G4S, Barilla, CEVA Logistics, Umicore, and others. Founded in Belgium, Manual.to combines AI-assisted content creation with practical frontline usability: the right know-how, at the right moment, in the right language. **Average Rating:** 4.7/5.0 **Total Reviews:** 17 #### How Do G2 Users Rate Manual.to? - **Ease of Use:** 9.3/10 (Category avg: 8.1/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.7/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind Manual.to? - **Seller:** [Binders Media BV / Manual.to](https://www.g2.com/sellers/binders-media-bv-manual-to) - **Year Founded:** 2016 - **HQ Location:** Ghent, BE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b65abe216adf899726ee36702400802d7dd34a51b24c411727df676bc80cb200&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmanual.to%2F&secure%5Burl_type%5D=linkedin_company_website) 15 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 53% Medium, 41% Small #### What Do G2 Reviewers Say About Manual.to? _AI-generated summary from verified user reviews_ ##### Pros - Users find Manual.to to be **extremely easy to use** , streamlining the manual creation process efficiently and effectively. - Users find Manual.to to be a **game changer** for simplifying, speeding up, and improving daily tasks efficiently. - Users find the **easy creation process** of Manual.to transformative, enabling quick and efficient manual development. - Users find that **Manual.to greatly enhances efficiency** , transforming their workflow and simplifying everyday tasks quickly. - Users find that the **efficient instruction creation** process transforms their approach to producing manuals effortlessly. ##### Cons - Users find it challenging to manage **instruction tracking** as content accumulates, leading to confusion and oversight. - Users find it challenging to manage **organizational difficulties** with multiple instructions, leading to confusion during the creation process. - Users struggle with **poor organization management** , making it hard to track instructions amidst increasing content complexity. - Users find it challenging to manage **tracking issues** with instructions as the volume increases, affecting usability. #### What Are Recent G2 Reviews of Manual.to? **["Clean, Intuitive Documentation That Streamlines Onboarding"](https://www.g2.com/survey_responses/manual-to-review-12770403)** **Rating:** 4.5/5.0 stars _— Praveen M._ [Read full review](https://www.g2.com/survey_responses/manual-to-review-12770403) **["Instantly Clear AI Work Instructions That Drive Adoption Across Industries"](https://www.g2.com/survey_responses/manual-to-review-12696180)** **Rating:** 5.0/5.0 stars _— Peter V._ [Read full review](https://www.g2.com/survey_responses/manual-to-review-12696180) ### [Mintlify](https://www.g2.com/products/mintlify/reviews) Mintlify is the AI-native knowledge platform that helps teams maintain accurate information for both people and LLMs. Trusted by leading startups and enterprises like Microsoft, Notion, PayPal, and Anthropic. **Average Rating:** 4.6/5.0 **Total Reviews:** 18 #### How Do G2 Users Rate Mintlify? - **Ease of Use:** 9.2/10 (Category avg: 8.1/10) - **Ease of Admin:** 10.0/10 (Category avg: 8.7/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Mintlify? - **Seller:** [Mintlify](https://www.g2.com/sellers/mintlify) - **Company Website:** mintlify.com - **Year Founded:** 2022 - **HQ Location:** San Francisco, US - **Twitter:** @mintlify 19,708 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=df3ca4f8287b84129f4e092e13b85775a827ababf96ebe5206ce20de5098555c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmintlify%2Fposts&secure%5Burl_type%5D=linkedin_company_website) 76 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 47% Small, 37% Medium #### What Do G2 Reviewers Say About Mintlify? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **customization options** in Mintlify, allowing tailored experiences that enhance productivity and teamwork. - Users appreciate the **clean and easy-to-use document editing** interface of Mintlify, enhancing teamwork and efficiency. - Users love the **ease of creation** with Mintlify, finding the user interface intuitive and highly efficient for document tasks. - Users appreciate the **clean and easy-to-use interface** of Mintlify, which enhances teamwork and productivity effortlessly. - Users appreciate the **efficiency** of Mintlify, enhancing teamwork and streamlining work processes effortlessly. #### What Are Recent G2 Reviews of Mintlify? **["Effortless Docs Migration and Maintenance That Just Works"](https://www.g2.com/survey_responses/mintlify-review-12913366)** **Rating:** 5.0/5.0 stars _— Ryan L._ [Read full review](https://www.g2.com/survey_responses/mintlify-review-12913366) **["Overall great prodcuct! Want more and faster customer support"](https://www.g2.com/survey_responses/mintlify-review-12911482)** **Rating:** 4.5/5.0 stars _— Rebecca S._ [Read full review](https://www.g2.com/survey_responses/mintlify-review-12911482) #### What Are G2 Users Discussing About Mintlify? - [What is Mintlify Doc Writer used for?](https://www.g2.com/discussions/what-is-mintlify-doc-writer-used-for) ### [Author-It](https://www.g2.com/products/author-it/reviews) Create. Collaborate. Manage. Reuse. Translate. Publish. All on one platform. Author-it is a true and complete Component Content Management System (CCMS) for the creation, management, localization, and publishing of a wide variety of information products. Single sourcing is the core of Author-it, and with loads of functionality like multi-channel publishing, variant management, review and approval workflows, and authoring assistance, we offer a collaborative solution capable of dealing with the needs of any organization, from SMBs to Enterprise. Unlike DITA and XML solutions, Author-it makes importing and authoring content a snap. And with no coding expertise required, collaborating in real time with SMEs and non-technical writers breaks down silos and increases productivity. Manage large content libraries easily without losing control, create modern, personalized courses, reuse and translate content without leaving the platform, and publish to multiple outputs, including HTML5, mobile, PDF, print and more. Save time and eliminate content chaos with Author-it. **Average Rating:** 4.0/5.0 **Total Reviews:** 39 #### How Do G2 Users Rate Author-It? - **Ease of Use:** 7.3/10 (Category avg: 8.1/10) - **Ease of Admin:** 6.9/10 (Category avg: 8.7/10) - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind Author-It? - **Seller:** [Author-It Software Corporation](https://www.g2.com/sellers/author-it-software-corporation) - **Year Founded:** 2000 - **HQ Location:** Wellington, Wellington - **Twitter:** @Authorit 852 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=79426aaeb55c269b27edee3169732c516522f1cbe9cc4d9fd85c0f1c0438874c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F112181%2F&secure%5Burl_type%5D=linkedin_company_website) 31 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Machinery - **Company Size:** 50% Medium, 25% Large #### What Do G2 Reviewers Say About Author-It? _AI-generated summary from verified user reviews_ ##### Cons - Users find the **difficult setup** of Author-It impacts its usability and complicates exporting to other systems. - Users find the **UI not intuitive** , complicating tasks like exporting to other systems, which affects usability. #### What Are Recent G2 Reviews of Author-It? **["Cost-effective enterprise-level authoring program"](https://www.g2.com/survey_responses/author-it-review-4371586)** **Rating:** 5.0/5.0 stars _— Paul H._ [Read full review](https://www.g2.com/survey_responses/author-it-review-4371586) **["Simplifies Documentation with Powerful Features"](https://www.g2.com/survey_responses/author-it-review-4146840)** **Rating:** 5.0/5.0 stars _— Richard P._ [Read full review](https://www.g2.com/survey_responses/author-it-review-4146840) #### What Are G2 Users Discussing About Author-It? - [What is Author-It used for?](https://www.g2.com/discussions/what-is-author-it-used-for) ### [Adobe RoboHelp](https://www.g2.com/products/adobe-robohelp/reviews) Adobe RoboHelp 11 software empowers you to deliver differentiated content for different screens using multiscreen HTML5. Generate stunning responsive HTML5 output with a single click, even for legacy projects, or publish content in EPUB 3, KF8, and MOBI formats. **Average Rating:** 4.0/5.0 **Total Reviews:** 36 #### How Do G2 Users Rate Adobe RoboHelp? - **Ease of Use:** 8.0/10 (Category avg: 8.1/10) - **Ease of Admin:** 7.5/10 (Category avg: 8.7/10) - **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind Adobe RoboHelp? - **Seller:** [Adobe](https://www.g2.com/sellers/adobe) - **Year Founded:** 1982 - **HQ Location:** San Jose, CA - **Twitter:** @Adobe 956,842 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4bd838466d461c6fe81e09c861e82adaaf56d5a567f856b855f9808677f90560&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1480%2F&secure%5Burl_type%5D=linkedin_company_website) 42,087 employees on LinkedIn® - **Ownership:** NASDAQ:ADBE #### Who Uses This Product? - **Who Uses This:** Technical Writer, Senior Technical Writer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 50% Medium, 29% Large #### What Are Recent G2 Reviews of Adobe RoboHelp? **["Adobe RoboHelp - Good HAT"](https://www.g2.com/survey_responses/adobe-robohelp-review-4341687)** **Rating:** 4.0/5.0 stars _— Ankush A._ [Read full review](https://www.g2.com/survey_responses/adobe-robohelp-review-4341687) **["great for policies and procedures manual due to its search capabilities"](https://www.g2.com/survey_responses/adobe-robohelp-review-4960841)** **Rating:** 4.0/5.0 stars _— Verified User in Banking_ [Read full review](https://www.g2.com/survey_responses/adobe-robohelp-review-4960841) #### What Are G2 Users Discussing About Adobe RoboHelp? - [What is Adobe RoboHelp used for?](https://www.g2.com/discussions/adobe-robohelp-what-is-adobe-robohelp-used-for) - [How do I install Adobe RoboHelp?](https://www.g2.com/discussions/how-do-i-install-adobe-robohelp) - [What is RoboHelp server?](https://www.g2.com/discussions/what-is-robohelp-server) - [How much does RoboHelp cost?](https://www.g2.com/discussions/how-much-does-robohelp-cost) - [What is Adobe RoboHelp used for?](https://www.g2.com/discussions/what-is-adobe-robohelp-used-for) - 1 comment ### [ReadMe](https://www.g2.com/products/readme/reviews) ReadMe is a documentation platform built around the full customer journey, not just content creation. Teams can sync their OpenAPI spec to auto-generate interactive API docs, publish guides and changelogs in a fully branded hub, and collaborate with branching workflows and bi-directional sync. Built-in AI features like Ask AI and an AI writing assistant help developers get answers faster and improve content quality, while real-time usage insights show how APIs are actually being used. Enterprise-ready controls including SSO, granular permissions, and audit logs ensure security and compliance at scale. Leading brands like NVIDIA, Amazon, and PagerDuty trust ReadMe to power their developer experience. **Average Rating:** 4.5/5.0 **Total Reviews:** 45 #### How Do G2 Users Rate ReadMe? - **Ease of Use:** 9.0/10 (Category avg: 8.1/10) - **Ease of Admin:** 9.5/10 (Category avg: 8.7/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind ReadMe? - **Seller:** [ReadMe](https://www.g2.com/sellers/readme-d9598c4e-09d2-410d-973f-e2de04d99f12) - **Company Website:** www.readme.com - **Year Founded:** 2015 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9a23e0c0319b3ec6dcaec68bad0cae5aa4146b1ededae65985c5aab79f8e8ab4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freadme&secure%5Burl_type%5D=linkedin_company_website) 82 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Financial Services - **Company Size:** 57% Small, 39% Medium #### What Do G2 Reviewers Say About ReadMe? _AI-generated summary from verified user reviews_ ##### Pros - Users find ReadMe to be **extremely easy to use** , with quick publishing and intuitive navigation for all skill levels. - Users benefit from **easy document publishing** and **powerful analytics** with ReadMe, enhancing both usability and clarity. - Users love the **theme customizations** in ReadMe, making it easy to create a personalized experience. - Users find the **easy setup** of ReadMe appealing, enhanced by its clean design and clear organization. - Users find ReadMe to be **incredibly helpful** for publishing clear docs and enhancing user experience through analytics. ##### Cons - Users report **billing issues** due to limited roles for finance, complicating payment management and causing frequent communications. - Users find the **learning curve steep** for deeper customization and admin settings, though support is helpful. - Users find the **limited customization** options somewhat restrictive, though recent improvements offer some hope for flexibility. - Users struggle with **limited reporting** , facing issues like bugs in the editor and ineffective search results. - Users note the **missing features** in ReadMe, acknowledging slower growth in functionality despite recent improvements. #### What Are Recent G2 Reviews of ReadMe? **["Easy to Navigate and Quick to Learn, with Handy Metadata Controls"](https://www.g2.com/survey_responses/readme-review-12680634)** **Rating:** 4.5/5.0 stars _— Rebecca H._ [Read full review](https://www.g2.com/survey_responses/readme-review-12680634) **["ReadMe makes knowledge management simple"](https://www.g2.com/survey_responses/readme-review-12699201)** **Rating:** 4.5/5.0 stars _— Ján G._ [Read full review](https://www.g2.com/survey_responses/readme-review-12699201) ### [Docsie](https://www.g2.com/pt/products/docsie/reviews) Docsie é uma ferramenta inovadora de gestão de documentação projetada para facilidade de uso e eficiência. Destaca-se com seus recursos alimentados por IA, permitindo a criação e atualização automatizada de conteúdo. Ideal para redatores técnicos, gerentes de produto e desenvolvedores, o Docsie suporta documentação multilíngue e se integra perfeitamente a vários fluxos de trabalho. É particularmente popular no setor de manufatura por sua capacidade de lidar com extensos manuais de produtos e documentos técnicos. Com o Docsie, as empresas podem simplificar significativamente seus processos de documentação, melhorando a produtividade geral e a experiência do usuário. Você pode acessar o Docsie através de um aplicativo web SaaS para criar e editar documentação de qualquer local. Em seguida, você pode publicar conteúdo em um portal de conhecimento dinâmico que usuários finais e funcionários podem acessar sempre que precisarem de informações! O Docsie oferece uma gama de recursos poderosos de nível empresarial para ajudá-lo a escrever e gerenciar documentação de produtos com facilidade. Serviço de Integração: • Integração gratuita com o Docsie Pilot para importar seu conteúdo e ajudá-lo a obter o máximo valor da plataforma. • Obtenha ajuda com o design de portal personalizado e uma sessão de treinamento opcional para que seus funcionários possam maximizar sua produtividade no Docsie. Base de Conhecimento e Portal de Documentação: • Portais de conhecimento internos para compartilhar conhecimento de autoatendimento com funcionários. • Bases de conhecimento externas para clientes para compartilhar documentação de ajuda de autoatendimento e reduzir a carga de trabalho do suporte ao cliente. • Estatísticas de base de conhecimento integradas e pesquisas de feedback de documentação com o Docsie Vocally. • Use o design padrão do portal Docsie ou implante um design de base de conhecimento personalizado com base no estilo e imagem da sua marca. • Um domínio personalizado gratuito no plano gratuito para todos, com domínios adicionais disponíveis em planos pagos. • Implante portais de conhecimento usando hospedagem Docsie, implantações personalizadas ou instâncias locais (plano Organization) Editor de Documentos e Conteúdo: • Suporte para sintaxe Markdown e importação ou exportação de conteúdo Markdown. • O Editor Docsie permite criar conteúdo em um editor WYSIWYG que suporta formatação de texto rico, símbolos emoji, cabeçalhos de seção, tabelas e listas, imagem e vídeo, conteúdo incorporado em iFrame, chamadas de atenção com dicas, trechos de código, hiperlinks de URL. • Verificação gramatical ou ortográfica com um verificador de conteúdo configurável baseado em regras. • Crie documentação de API, procedimentos operacionais padrão (SOPs) e documentos técnicos do zero ou com modelos integrados. • Crie seus próprios modelos de fragmentos e trechos para reutilizar conteúdo em seus documentos com um clique. Centros de Ajuda e Interfaces de Ajuda no Aplicativo: • Implante centros de ajuda e interfaces de suporte no aplicativo para compartilhar documentação de ajuda contextual no momento certo com usuários finais usando um script de rodapé HTML. • Crie tours guiados de produtos e software para conduzir os usuários finais por fluxos de trabalho passo a passo. • Adicione interfaces de ajuda no aplicativo ao seu aplicativo web para que os usuários possam acessar a documentação na mesma página. Idiomas, Versões e Traduções: • O gerenciamento de versões permite que os usuários finais visualizem a documentação histórica em sua base de conhecimento por meio de URLs canônicos em vez de páginas duplicadas. • O gerenciamento de idiomas e a localização estendida ajudam a automatizar a implantação de conteúdo multilíngue sem a necessidade de tradutores profissionais. • A tradução de idiomas Ghost AI converte documentos de origem automaticamente para o idioma alvo. A tradução AI do Docsie suporta os seguintes idiomas: inglês, francês, espanhol, alemão, holandês, norueguês, português, dinamarquês, sueco, árabe, chinês e japonês. Colaboração e Gestão de Projetos: • Crie espaços de trabalho para cada equipe, departamento de negócios ou produto e serviço em seu portfólio e organize seu conteúdo. • Adicione comentários, notas e tarefas aos documentos e marque membros da equipe para atribuir tarefas. • Ferramentas de gestão de projetos baseadas em metodologias de trabalho ágeis, com indicadores de status estilo Kanban para Rascunho-Revisão-Aprovação, atribuição de usuário por tarefa, datas de vencimento e cronogramas, e seleção de documento ou tópico alvo. • O suporte a webhook permite compartilhar atualizações quando o conteúdo é criado, editado, excluído e publicado no Slack, Mattermost e outras ferramentas de IM empresariais. Segurança, Conformidade, Funções de Usuário e Proteção de Dados: • Controles de acesso baseados em funções (RBAC) e permissões granulares para cada espaço de trabalho. • Autenticação de token JWT com opções estritas e flexíveis. • Senhas temporárias para permitir acesso a contratados e freelancers. • Login único via SSO corporativo, logins do Google, LinkedIn ou Microsoft. **Average Rating:** 4.8/5.0 **Total Reviews:** 115 #### How Do G2 Users Rate Docsie? - **Facilidade de Uso:** 9.5/10 (Category avg: 8.1/10) - **Facilidade de administração:** 10.0/10 (Category avg: 8.7/10) - **the product tem sido um bom parceiro comercial?:** 9.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind Docsie? - **Vendedor:** [Docsie](https://www.g2.com/pt/sellers/docsie) - **Website da Empresa:** www.docsie.io - **Ano de Fundação:** 2022 - **Localização da Sede:** Ontario, Canada - **Twitter:** @likalo\_llc 18,887 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=391a40a2af444e530f32a7bfc00bdbb98f2a539d12daa2b39568983e23bc01c1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flikalo%2F&secure%5Burl_type%5D=linkedin_company_website) 17 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Redator Técnico, Gerente de Projetos - **Top Industries:** Tecnologia da Informação e Serviços, Consultoria de Gestão - **Company Size:** 78% Small, 19% Large #### What Do G2 Reviewers Say About Docsie? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários valorizam a **gestão centralizada de documentação** do Docsie, permitindo uma colaboração perfeita e um fluxo de trabalho simplificado para todas as equipes. - Os usuários valorizam os **recursos de colaboração suave** do Docsie, permitindo um trabalho em equipe eficiente na documentação com facilidade. - Os usuários valorizam a **gestão centralizada de documentação** no Docsie, melhorando a colaboração e a eficiência para todos os membros da equipe. - Os usuários apreciam a **gestão centralizada de documentação** do Docsie, promovendo a colaboração e a facilidade de uso para todas as equipes. - Os usuários apreciam a **facilidade de uso** do Docsie, graças à sua interface limpa e recursos colaborativos. ##### Cons - Os usuários acham que os **problemas de integração** com ferramentas como Jira e GitHub prejudicam sua experiência geral com o Docsie. - Os usuários acham que a **falta de integrações** com ferramentas populares limita a utilidade geral e a facilidade de uso do Docsie. - Os usuários acham a **curva de aprendizado desafiadora** , especialmente com recursos avançados e elementos de interface menos intuitivos. - Os usuários encontram uma **dificuldade de aprendizado** notável com o Docsie, particularmente em relação a recursos avançados e à intuitividade da interface do usuário. - Os usuários encontram uma **curva de aprendizado acentuada** para os recursos avançados do Docsie e sugerem melhorias na interface e integrações. #### What Are Recent G2 Reviews of Docsie? **["Docsie - Uma Ferramenta Poderosa mas Jovem"](https://www.g2.com/pt/survey_responses/docsie-review-9170830)** **Rating:** 4.0/5.0 stars _— Dillon C._ [Read full review](https://www.g2.com/pt/survey_responses/docsie-review-9170830) **["Docsie revolucionou nossa comunicação, documentação e integração."](https://www.g2.com/pt/survey_responses/docsie-review-7745349)** **Rating:** 5.0/5.0 stars _— Nora D._ [Read full review](https://www.g2.com/pt/survey_responses/docsie-review-7745349) #### What Are G2 Users Discussing About Docsie? - [Para que serve o Docsie?](https://www.g2.com/pt/discussions/what-is-docsie-used-for) - 1 comment ### [Dr. Explain](https://www.g2.com/pt/products/dr-explain/reviews) Visão Geral - O Dr.Explain é desenvolvido por uma equipe dedicada com mais de 20 anos de experiência em ferramentas de autoria de ajuda. - É projetado para redatores técnicos, desenvolvedores e gerentes de produto que precisam criar manuais de usuário e ajuda online. - A empresa está sediada na Sérvia e atende uma base de clientes global em vários setores. Principais Características - Captura automaticamente interfaces de aplicativos ou páginas da web e analisa todos os elementos da interface do usuário. - Gera um sistema de ajuda preliminar com capturas de tela e legendas prontas para uso colocadas diretamente nas imagens. - Elimina a captura manual de telas e anotações através da análise inteligente da interface do usuário. - Exporta para formatos WEB, CHM, PDF e DOCX, preservando a estrutura e formatação. Valor Principal - Reduz o tempo de documentação de dias ou semanas para horas, automatizando a parte mais trabalhosa—capturas de tela e legendas. - Mantém a documentação sincronizada com a interface real do produto; atualize facilmente os projetos quando o aplicativo mudar. - Reduz a curva de aprendizado para novos membros da equipe—não é necessário o layout manual de centenas de imagens e legendas. **Average Rating:** 4.5/5.0 **Total Reviews:** 30 #### How Do G2 Users Rate Dr. Explain? - **Facilidade de Uso:** 9.2/10 (Category avg: 8.1/10) - **Facilidade de administração:** 9.3/10 (Category avg: 8.7/10) - **the product tem sido um bom parceiro comercial?:** 9.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind Dr. Explain? - **Vendedor:** [Indigo Byte Systems](https://www.g2.com/pt/sellers/indigo-byte-systems) - **Ano de Fundação:** 2004 - **Localização da Sede:** N/A - **Twitter:** @DrExplain 68 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e931d545cd107761f1535f16a67cdb243e43a24dd713bf165294cf9527a75b36&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdr-explain-software%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 3 funcionários no LinkedIn® #### Who Uses This Product? - **Top Industries:** Software de Computador - **Company Size:** 73% Small, 27% Medium #### What Are Recent G2 Reviews of Dr. Explain? **["Dr. Explain- Excelente Criador de Arquivos de Ajuda"](https://www.g2.com/pt/survey_responses/dr-explain-review-8442591)** **Rating:** 5.0/5.0 stars _— John K._ [Read full review](https://www.g2.com/pt/survey_responses/dr-explain-review-8442591) **["Uma Solução Verdadeiramente Impressionante Que Cumpre o Prometido"](https://www.g2.com/pt/survey_responses/dr-explain-review-12108491)** **Rating:** 5.0/5.0 stars _— Fawaz A._ [Read full review](https://www.g2.com/pt/survey_responses/dr-explain-review-12108491) #### What Are G2 Users Discussing About Dr. Explain? - [What is the best program to use to create a manual?](https://www.g2.com/pt/discussions/what-is-the-best-program-to-use-to-create-a-manual) - [How do you create a help document?](https://www.g2.com/pt/discussions/how-do-you-create-a-help-document) - [Is Dr explain free?](https://www.g2.com/pt/discussions/is-dr-explain-free) - [What is Dr explain advanced?](https://www.g2.com/pt/discussions/what-is-dr-explain-advanced) ### [Help & Manual](https://www.g2.com/products/help-manual/reviews) Help+Manual is the most popular authoring tool for writing and publishing help and technical documentation in multiple formats. While it is as easy to use like Word, Help+Manual gives you the full power of a true WYSIWYG XML editor. You can focus your energy on writing and immediately get productive! This is combined with powerful features for editing documentation files, including full support for multimedia and complex modular projects. Some of the power features are: ► Multi-channel publishing - this includes all standard Windows help formats, from Microsoft HTML Help to Webhelp to Visual Studio Help, Adobe PDF, Microsoft Word documents and ePUB e-books - the standard format supported by the Apple iPad - as well as Amazon Kindle. ► Responsive Webhelp - Webhelp is a context-sensitive format and allows seamless integration of the documentation into your website. This output format can be highly customized and displays equally well on desktop and mobile devices. ► True single source - all publishing formats supported by Help+Manual are generated from the same project. This means you only have to edit your help and documentation once. Forget about the nightmare of "converting" your documentation every time you change anything. ► Multi-user editing and team authoring - multiple authors can work on the same project at the same time. No databases or additional server components are required. ► Version control, remote editing - Help+Manual has active support for Subversion, Microsoft Team Foundation Server and Microsoft Visual SourceSafe compatibles. ► Translation - projects are 100% XML and can be translated directly by tools like SDL Trados (configuration files are included). **Average Rating:** 4.8/5.0 **Total Reviews:** 20 #### How Do G2 Users Rate Help & Manual? - **Ease of Use:** 8.7/10 (Category avg: 8.1/10) - **Ease of Admin:** 9.5/10 (Category avg: 8.7/10) - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Help & Manual? - **Seller:** [EC Software](https://www.g2.com/sellers/ec-software) - **Year Founded:** 2000 - **HQ Location:** Stockholm, Sweden - **Twitter:** @helpandmanual 109 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8b8275bba6e0300ad6059da75866da951a115b8ccd1a8c722d4746c9a4b2fce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F110102%2F&secure%5Burl_type%5D=linkedin_company_website) 75 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 86% Small, 9% Large #### What Are Recent G2 Reviews of Help & Manual? **["Tool with potential grains"](https://www.g2.com/survey_responses/help-manual-review-6749453)** **Rating:** 4.0/5.0 stars _— Cristian S._ [Read full review](https://www.g2.com/survey_responses/help-manual-review-6749453) **["Quick Document Merge"](https://www.g2.com/survey_responses/help-manual-review-8232174)** **Rating:** 4.5/5.0 stars _— Jennifer M._ [Read full review](https://www.g2.com/survey_responses/help-manual-review-8232174) ### [ClickHelp](https://www.g2.com/products/clickhelp/reviews) ClickHelp is an AI-powered online documentation tool. Create, translate, and publish your technical documentation in a single portal! Here is how ClickHelp makes your tech writing more effective: \* Easy to use WYSIWYG topic editor, as well as HTML source mode. \* Simple customization with a block-based Home page editor. \* Single-sourcing and content reuse. \* AI features (AnswerGenius, WriteAssist, AskYourDocs) \* In-depth analytics and reporting. \* Readability scores and metrics. \* Easy importing and exporting. ClickHelp can import content from Microsoft Word, HTML, Markdown, RTF, CHM, ODT, etc., and export to CHM, HTML5 Web Help, PDF, DOCX, etc. \* Translation ecosystem to create multi-language documentation. \* Machine translation support. \* API features. \* Swagger/OpenAPI Definition import. \* RTL language support. \* Audit trail and IP Allowlist for enhanced security. \* Optional block-based editor \* Automatic domain management \* TwoFactor Authentication \* Multi-site setup Integrations: Google Analytics, Google Search Console, Zendesk, Zapier, AddThis, Google Translate, DeepL, YouTube, and much more. **Average Rating:** 4.7/5.0 **Total Reviews:** 65 #### How Do G2 Users Rate ClickHelp? - **Ease of Use:** 9.3/10 (Category avg: 8.1/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.7/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind ClickHelp? - **Seller:** [ClickHelp](https://www.g2.com/sellers/clickhelp) - **Year Founded:** 2010 - **HQ Location:** Yerevan, Armenia - **Twitter:** @ClickHelpNews 853 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=89920102d5259f82fc0ff037b18b0332a0bda59135b4c2b8455e52e952ccf0ed&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2957735%2F&secure%5Burl_type%5D=linkedin_company_website) 20 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Small, 33% Medium #### What Do G2 Reviewers Say About ClickHelp? _AI-generated summary from verified user reviews_ ##### Pros - Users commend ClickHelp's **AI features** like Answer Genius and Write Assist for significantly improving documentation quality and workflow efficiency. - Users value the **accessibility** of ClickHelp, as it enables documentation review from anywhere with just a browser. - Users find ClickHelp's **AI features** like Answer Genius and Write Assist invaluable for enhancing productivity and document quality. - Users benefit from **advanced AI features** in ClickHelp that significantly enhance workflow and improve content quality. - Users value the **helpful tech support** of ClickHelp, always ready to assist with questions anytime. #### What Are Recent G2 Reviews of ClickHelp? **["All-in-One Documentation Portal with Exceptional Support"](https://www.g2.com/survey_responses/clickhelp-review-12537502)** **Rating:** 4.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/clickhelp-review-12537502) **["Easy-to-Use Formatting for Clear, Readable Support Documentation"](https://www.g2.com/survey_responses/clickhelp-review-12712615)** **Rating:** 5.0/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/clickhelp-review-12712615) #### What Are G2 Users Discussing About ClickHelp? - [What is ClickHelp used for?](https://www.g2.com/discussions/what-is-clickhelp-used-for) - 1 comment ### [Archbee](https://www.g2.com/products/archbee/reviews) Archbee: Your All-in-One Documentation Platform Archbee is a complete documentation platform designed to help teams and customers quickly find the information they need. Whether it's developer guides, API references, or onboarding documentation, Archbee centralizes knowledge and provides instant, AI-powered answers to user queries. By unifying product, engineering, support, marketing, and sales documentation, Archbee streamlines workflows and enhances collaboration for teams of all sizes. With an intuitive interface and robust integrations, Archbee makes it easy to create, manage, and share documentation that drives productivity and customer success. What is Archbee? Archbee is the first complete documentation platform built for teams to consolidate all their knowledge in one place. It helps teams write and publish trusted documentation that serves as the single source of truth—whether it’s for internal use, customer support, or onboarding. Archbee also stands out by offering AI-driven instant answers, making it easier for users to find exactly what they need, right when they need it. Stop piecing together multiple tools—Archbee does it all. Who is Archbee For? • Product Teams creating user guides and product FAQs. • Developers writing API documentation and technical references. • Customer Support Teams providing in-app, contextual support with widgets. • HR & Operations Teams onboarding and training new hires. • Sales & Marketing Teams building knowledge portals for customer-facing needs. Why Choose Archbee? • Centralizes all documentation in one place, eliminating silos. • Enhances team collaboration with live editing and review systems. • Integrates with over 30 popular tools, including GitHub, Slack, Airtable, Figma, and Google Analytics. • Supports gated portals for private customer documentation. • Offers AI-powered search to deliver instant answers from your documentation. Use Cases: • Create stunning developer and API docs. • Build complete documentation sites. • Add real-time, in-app support with contextual widgets. • Standardize internal processes. • Simplify onboarding and training with easy-to-navigate resources. 300+ Happy Customers and Counting We work closely with our customers to continuously refine and improve the platform. By listening to feedback and implementing changes rapidly, we ensure Archbee is always optimized to meet your needs. **Average Rating:** 4.6/5.0 **Total Reviews:** 112 #### How Do G2 Users Rate Archbee? - **Ease of Use:** 9.4/10 (Category avg: 8.1/10) - **Ease of Admin:** 9.2/10 (Category avg: 8.7/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind Archbee? - **Seller:** [Archbee](https://www.g2.com/sellers/archbee) - **Year Founded:** 2019 - **HQ Location:** N/A - **Twitter:** @AiurLabs 10 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7f687e717be2b1f8e64dd502b0b6bf568d522c091fe862be55f8c71b69c7b650&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Farchbee%2F&secure%5Burl_type%5D=linkedin_company_website) 14 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 91% Small, 8% Medium #### What Do G2 Reviewers Say About Archbee? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Archbee, finding it intuitive and accessible for all experience levels. - Users find Archbee's **ease of use** and integration exceptional, enhancing both internal and external documentation processes. - Users appreciate the **simplicity and powerful features** of Archbee, enhancing their documentation experience effortlessly. - Users value the **high customizability** of Archbee, allowing tailored styles and flexible documentation solutions for various needs. - Users praise the **easy setup** of Archbee, finding it simple to implement and integrate seamlessly into existing systems. ##### Cons - Users experience **formatting issues** with page management and copy-paste, complicating their workflow on Archbee. - Users occasionally encounter **software bugs** , particularly when creating blocks quickly or editing API references post-import. - Users report **layout issues** with Archbee, noting the API documentation could be better organized for usability. - Users note the **limited reporting options** in Archbee, which may hinder more in-depth analysis and insights. - Users note the **missing features** like a basic developer API and limited documentation options impact usability. #### What Are Recent G2 Reviews of Archbee? **["Intuitive and Accessible, Perfect for Building Knowledge Bases"](https://www.g2.com/survey_responses/archbee-review-11883330)** **Rating:** 5.0/5.0 stars _— Verified User in Consumer Services_ [Read full review](https://www.g2.com/survey_responses/archbee-review-11883330) **["Easy to Use, Feature-Rich, and Outstanding Support"](https://www.g2.com/survey_responses/archbee-review-11876413)** **Rating:** 4.5/5.0 stars _— Alexey Z._ [Read full review](https://www.g2.com/survey_responses/archbee-review-11876413) #### What Are G2 Users Discussing About Archbee? - [What are the benefits and drawbacks of using Archbee for documentation management?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-archbee-for-documentation-management) - [What is Archbee used for?](https://www.g2.com/discussions/what-is-archbee-used-for) ### [HelpNDoc](https://www.g2.com/pt/products/helpndoc/reviews) HelpNDoc é uma ferramenta de autoria de ajuda fácil de usar, mas poderosa, que pode gerar vários formatos de documentação a partir de uma única fonte: arquivos de ajuda HTML e CHM, manuais em PDF e Word, eBooks ePub e Kindle, arquivos de ajuda Qt multiplataforma, documentos Markdown, bem como sites móveis para iPhone e Android. HelpNDoc fornece as funcionalidades mais avançadas em sua forma mais simples. Criar arquivos de ajuda HTML e CHM é geralmente um processo doloroso, mas graças ao HelpNDoc, você pode se surpreender ao desfrutar disso! Produzir manuais em Word e PDF, eBooks ePub e Kindle, bem como ajuda Qt, é igualmente fácil, enquanto o incrível mecanismo de modelos permitirá que você gere sites de documentação específicos para iPhone ou Android rapidamente. Você sabe como usar o explorador do Windows e seu processador de texto favorito? Então você já sabe como usar o HelpNDoc: é tão fácil! Adicione a isso muitos recursos poderosos, como verificação ortográfica ao vivo em um ambiente totalmente WYSIWYG (O Que Você Vê É O Que Você Obtém), um mecanismo de modelos de última geração, uma biblioteca de mídia integrada, um analisador de projetos, e você começará a imaginar quão rápido e fácil será para você criar seu próximo arquivo de ajuda e quão profissional ele parecerá. **Average Rating:** 4.1/5.0 **Total Reviews:** 18 #### How Do G2 Users Rate HelpNDoc? - **Facilidade de Uso:** 8.6/10 (Category avg: 8.1/10) - **Facilidade de administração:** 8.3/10 (Category avg: 8.7/10) - **the product tem sido um bom parceiro comercial?:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind HelpNDoc? - **Vendedor:** [IBE Software](https://www.g2.com/pt/sellers/ibe-software) - **Ano de Fundação:** 2003 - **Localização da Sede:** La Colle-sur-Loup, France - **Twitter:** @IBE\_Software 21 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7a96079f302ab7450c5649c4d5700a8509ff2c2df708f36aa7cd45cf1fc13c8a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F451143&secure%5Burl_type%5D=linkedin_company_website) 1 funcionários no LinkedIn® #### Who Uses This Product? - **Company Size:** 67% Small, 17% Medium #### What Are Recent G2 Reviews of HelpNDoc? **["Simplesmente um produto que funciona"](https://www.g2.com/pt/survey_responses/helpndoc-review-11227693)** **Rating:** 5.0/5.0 stars _— Mark S._ [Read full review](https://www.g2.com/pt/survey_responses/helpndoc-review-11227693) **["Um software poderoso que cumpre suas promessas"](https://www.g2.com/pt/survey_responses/helpndoc-review-12432896)** **Rating:** 5.0/5.0 stars _— Guillaume B._ [Read full review](https://www.g2.com/pt/survey_responses/helpndoc-review-12432896) #### What Are G2 Users Discussing About HelpNDoc? - [Para que é usado o HelpNDoc?](https://www.g2.com/pt/discussions/what-is-helpndoc-used-for) - 1 comment ### [HelpSmith](https://www.g2.com/pt/products/helpsmith/reviews) HelpSmith é uma ferramenta de criação de ajuda que você pode usar para criar Ajuda HTML (CHM), Ajuda na Web, Manuais Impressos, Adobe PDF, MS Word, eBooks ePub e documentação em Markdown a partir de uma única fonte. HelpSmith inclui um conjunto de recursos ricos combinados com uma interface de usuário fácil de usar com uma curva de aprendizado leve. Entre os recursos avançados disponíveis no HelpSmith está a Ferramenta de Imagem integrada que simplifica significativamente a maneira de escrever documentação para interfaces de usuário. Por exemplo, você pode capturar facilmente capturas de tela, criar várias anotações para imagens (balões, setas, elipses, rótulos de texto, etc.), adicionar hotspots clicáveis e também usar anotações de controle para elementos de UI que podem ser exportados para o tópico de ajuda onde você pode fornecer uma descrição detalhada para cada controle. **Average Rating:** 4.8/5.0 **Total Reviews:** 16 #### How Do G2 Users Rate HelpSmith? - **Facilidade de Uso:** 9.8/10 (Category avg: 8.1/10) - **Facilidade de administração:** 10.0/10 (Category avg: 8.7/10) - **the product tem sido um bom parceiro comercial?:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind HelpSmith? - **Vendedor:** [Divcom Software](https://www.g2.com/pt/sellers/divcom-software) - **Localização da Sede:** Vancouver, Canada - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a77cc8092e83f2def6cfca1ae64fcc2204be902d9c5f34960d78ed176cbf1224&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdivcom-software%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website) 1 funcionários no LinkedIn® #### Who Uses This Product? - **Top Industries:** Software de Computador - **Company Size:** 75% Small, 25% Medium #### What Are Recent G2 Reviews of HelpSmith? **["Helpsmith tem sido um grande ativo para mim."](https://www.g2.com/pt/survey_responses/helpsmith-review-10182657)** **Rating:** 5.0/5.0 stars _— Brian W._ [Read full review](https://www.g2.com/pt/survey_responses/helpsmith-review-10182657) **["Software fácil de usar"](https://www.g2.com/pt/survey_responses/helpsmith-review-10312196)** **Rating:** 5.0/5.0 stars _— Usuário Verificado em Software de Computador_ [Read full review](https://www.g2.com/pt/survey_responses/helpsmith-review-10312196) #### What Are G2 Users Discussing About HelpSmith? - [Para que é usado o HelpSmith?](https://www.g2.com/pt/discussions/what-is-helpsmith-used-for) ### [wpDocs](https://www.g2.com/pt/products/wpdocs/reviews) wpDocs ajuda você a criar, gerenciar e publicar seu conteúdo de base de conhecimento online e móvel. **Average Rating:** 3.9/5.0 **Total Reviews:** 44 #### How Do G2 Users Rate wpDocs? - **Facilidade de Uso:** 8.8/10 (Category avg: 8.1/10) - **Facilidade de administração:** 9.5/10 (Category avg: 8.7/10) - **the product tem sido um bom parceiro comercial?:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind wpDocs? - **Vendedor:** [Mayvik](https://www.g2.com/pt/sellers/mayvik) - **Ano de Fundação:** 2014 - **Localização da Sede:** National Harbor, MD - **Twitter:** @DocsWp 11 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33f84ca9a87fb00fd2df30ae0663afdf1c207b0b3ae99ff146ef9caa774b82c6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwpdocs%2F&secure%5Burl_type%5D=linkedin_company_website) #### Who Uses This Product? - **Top Industries:** Saúde, Bem-estar e Fitness, Tecnologia da Informação e Serviços - **Company Size:** 68% Small, 25% Medium #### What Are Recent G2 Reviews of wpDocs? **["Ótima ferramenta de documentação para sites WordPress"](https://www.g2.com/pt/survey_responses/wpdocs-review-7119793)** **Rating:** 4.5/5.0 stars _— Jose Andres G._ [Read full review](https://www.g2.com/pt/survey_responses/wpdocs-review-7119793) **["Perfeito plugin WordPress para gestão de KB"](https://www.g2.com/pt/survey_responses/wpdocs-review-8454866)** **Rating:** 4.0/5.0 stars _— Jithin A._ [Read full review](https://www.g2.com/pt/survey_responses/wpdocs-review-8454866) - ‹ Prev‹ Prev - 1 - [2](/categories/help-authoring-tool-hat?order=g2_score&page=2#product-list) - [3](/categories/help-authoring-tool-hat?order=g2_score&page=3#product-list) - [4](/categories/help-authoring-tool-hat?order=g2_score&page=4#product-list) - [Next ›Next ›](/categories/help-authoring-tool-hat?order=g2_score&page=2#product-list) Spotlight Categories [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service) [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) [Help Desk Software](https://www.g2.com/categories/help-desk) [Product Information Management (PIM) Systems](https://www.g2.com/categories/product-information-management-pim) [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant) Similar Categories - [Cloud Platform as a Service (PaaS)](/categories/cloud-platform-as-a-service-paas) - [Integrated Development Environments (IDE)](/categories/integrated-development-environments-ide) - [Software Testing](/categories/software-testing) - [Communication Platform as a Service (CPaaS)](/categories/communication-platform-as-a-service-cpaas) - [Other Development](/categories/other-development) - [AI Documentation Generators](/categories/ai-documentation-generators) - [API Development](/categories/api-development) - [API Documentation Management](/categories/api-documentation-management) - [API Generation](/categories/api-generation) - [API Management](/categories/api-management) - [API Marketplace](/categories/api-marketplace) - [API Mocking](/categories/api-mocking) - [API Platforms](/categories/api-platforms) - [Application Development](/categories/application-development) - [Backend as a Service (BaaS)](/categories/backend-as-a-service-baas) [Browse Help Authoring Tool (HAT) Themes](/categories/help-authoring-tool-hat/themes) ![Adam Crivello](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam Crivello") AC Researched and written by [Adam Crivello](https://research.g2.com/insights/author/adam-crivello) Updated October 3, 2024 Help Authoring Tools (HAT) are programs designed to assist technical writers in designing, publishing, and maintaining software help documentation. The resulting text is used in explanation guides, manuals, and help files. They are aimed at reducing time and effort needed when creating assistance materials for employees and end users. Technical writers will use help authoring tools to create documents from start to finish. With the programs, they are able to write, edit, and export the documents to then be shared with editors, administrators, and other co-workers. Eventually, the help authoring tool will allow writers to publish the documentation digitally. Many of these products will import text in different file formats or [document creation](https://www.g2.com/categories/document-creation) software. Some products which do not posess build tools will need to intergate with[build automation](https://www.g2.com/categories/build-automation) tools to be viewed or used. To qualify for inclusion in the Help Authoring Tools (HAT) category, a product must: - Possess tools for editing text, data, or code - Provide an input for source text - Provide an output for help files - Possess tools for adding indexes, content tables, or images - Provide tools for interface customization Show More ### Help Authoring Tool (HAT) Topics - [What are Help Authoring Tools (HAT)?](#what-are-help-authoring-tools-hat) - [What are the Common Features of Help Authoring Tools (HAT)?](#what-are-the-common-features-of-help-authoring-tools-hat) - [What are the Benefits of Help Authoring Tools (HAT)?](#what-are-the-benefits-of-help-authoring-tools-hat) - [Who Uses Help Authoring Tools (HAT)?](#who-uses-help-authoring-tools-hat) - [Challenges with Help Authoring Tools (HAT)](#challenges-with-help-authoring-tools-hat) - [How to Buy Help Authoring Tools (HAT)](#how-to-buy-help-authoring-tools-hat) [ ### Help Authoring Tool (HAT) Topics Expand/Collapse ](#) - [What are Help Authoring Tools (HAT)?](#what-are-help-authoring-tools-hat) - [What are the Common Features of Help Authoring Tools (HAT)?](#what-are-the-common-features-of-help-authoring-tools-hat) - [What are the Benefits of Help Authoring Tools (HAT)?](#what-are-the-benefits-of-help-authoring-tools-hat) - [Who Uses Help Authoring Tools (HAT)?](#who-uses-help-authoring-tools-hat) - [Challenges with Help Authoring Tools (HAT)](#challenges-with-help-authoring-tools-hat) - [How to Buy Help Authoring Tools (HAT)](#how-to-buy-help-authoring-tools-hat) ## Learn More About Help Authoring Tools (HAT) ### What are Help Authoring Tools (HAT)? Help authoring tools (HAT) are programs designed to assist technical writers in designing, publishing, and maintaining software help documentation. The resulting text is used in explanation guides, FAQs, manuals, and help files. They are aimed at reducing the time and effort needed when creating assistance materials for both employees and end users. Many help authoring tools (HAT) also provide the functionalities of [knowledge base software](https://www.g2.com/categories/knowledge-base), which allows technical writers to maintain and update a central knowledge base containing all software help text that they created about their product. This knowledge base, which is often a user-accessible web page or document, can be updated as soon as technical writers add new text or images. Despite being used by specialized technical writers, HATs are often considered development tools since they allow development teams to create and maintain help documentation for their existing software products and any new features that might be added. Technical writers use help authoring tools to create software help documents and online help resources from start to finish. With these programs, they can write, edit, and export documents to be shared with editors, administrators, and other coworkers. Depending on the documentation tool used, creators can even design images or simply use a screen capture feature to supplement their software help text and enrich the user experience. When the documentation is in a user-ready state, the help authoring tool allows writers to publish the documentation digitally. In some cases, HATs also allow teams to manage other aspects of their customers’ self-help experiences. For example, some tools allow product teams to create and embed widgets at various points in the user journey, guiding the user towards a software help knowledge base if needed. Most HATs allow technical writers to centralize their software help documentation in a single database, which can then be exported in various formats such as HTML, CHM help files, XML, PDFs, and more. Help authoring software also allows technical writers to use and update their pre-existing software program documentation by supporting various file types for import. This also provides flexibility for writers who prefer to use a separate writing tool outside of the HAT, as they can simply import the source text when it’s complete and use the HAT to design, publish, and maintain the finished product. Ultimately, HATs help companies produce, add to, and manage a single source of truth for their users’ software help needs. By streamlining the writing process and providing useful features like content collaboration and file importing, HATs help teams produce technical documentation, content for faqs, help manuals, and more. **What Does HAT Stand For?** HAT stands for Help Authoring Tool. However, HATs can extend beyond documentation authoring to allow teams to manage various aspects of their customers’ software program self-help experiences. ** ** ### What are the Common Features of Help Authoring Tools (HAT)? The following are some core features within help authoring tools (HAT) that can help users create and maintain software help documentation: **Text editing:** At their most basic, HATs provide text-editing functionality to create software help documentation. These editors will often include several features to make the help authoring process more efficient, such as templates, automated style and grammar suggestions, and more. In many cases, a HAT’s user interface will act as a full-fledged word processor. **Code editing:** Many HATs include a code view that allows front-end web developers to manipulate help documentation webpages. This type of editing usually includes HTML, CSS, and JS code editing capabilities so that technical writers can create software documentation that lives in a web-based format as opposed to a text document. Some solutions also include features for HTML help and suggestions, allowing teams to build web pages more easily. **WYSIWYG editing:** Many HATs provide WYSIWYG (what you see is what you get) editors, so technical writers without experience in front-end development can author and manage software documentation web pages via an intuitive visual user interface. These types of editors can also be helpful for quickly adding useful images to a product’s help documentation. **File importing:** HATs allow technical writers to import source text or source code from various file formats, such as Microsoft Word documents, CHM files, HTML files, and more. The text and images from these source files can then be manipulated and managed within the HAT to produce the desired result for publication. **Content management:** While HATs are used explicitly to author and manage software help documentation, they typically share similar features with [content management systems (CMS)](https://www.g2.com/categories/content-management). Like CMS tools, HATs allow users to manage, store, and track content projects from creation to publication. The key difference is that each content project is specifically related to software explanation guides, faqs, manuals, and help files. **Templates and libraries:** Most HATs provide templates that provide base-level formatting and visual layouts for technical writers to work off of. These templates provide suggested layouts for various software help formats. Along with these templates, many HATs offer media libraries for authors to pull images, motion graphics, and more. **Content collaboration:** Help authoring software allows multiple technical writers to work on the same guides and documents concurrently. This streamlines communication about projects and enables efficient productivity in a remote environment. HATs’ content collaboration capabilities include version control systems; meaning teams can keep track of historical changes and revert to older versions of their documentation when necessary. ### What are the Benefits of Help Authoring Tools (HAT)? The common benefits of help authoring tools (HAT) include: **Scalability:** Software providers must supplement their products with a lot of documentation to guide their users. From simple user guides to complex technical documentation for APIs, user knowledge management must be constantly considered and supported as a company adds to its product lines and features. HATs make this process scalable and manageable by both importing existing documentation and providing standardized tools for adding to that documentation.  **Efficiency:** Most HATs centralize all of a company’s technical documentation, online help content, etc., to a single source. By storing all software help source files in a central database, HATs facilitate more efficient content reuse. Technical writers can manage, edit, and add to their existing documentation once, then use the HAT to choose where, when, and how that documentation is presented. In some cases, teams can even set conditional publishing standards so that different help documentation is shown to different users. This prevents teams from wasting time with repeated tasks, allowing them to focus on new documentation rather than manually managing existing content.  **Better customer support:** HATs primarily boost a company’s ability to provide helpful documentation to its customers. By curating user-friendly documentation with clear elements like a table of contents, visual aids, and more, companies empower their users to self help rather than rely on customer support channels. Having thorough self-help systems in place saves companies time and mitigates costs related to supporting their customers. ### Who Uses Help Authoring Tools (HAT)? **Technical writers:** Technical writers produce documentation to facilitate clear and thorough communication between two parties. They use HATs to create user manuals, tutorials, and other software help documentation for the benefit of their company’s employees and customers.  **Developers:** Developers can use HATs to add helpful documentation to their consumer-facing software. A common use case for developers using HATs is API documentation, which guides other developers on how to properly interface with their API. Front-end developers building software help web pages can also utilize HATs and take advantage of their HTML help suggestions to tackle issues and solve problems with their design. #### Software Related to Help Authoring Tools (HAT) Related solutions that can be used together with help authoring tools (HAT) include: [Knowledge base software:](https://www.g2.com/categories/knowledge-base) Knowledge base software stores and organizes information about businesses and their products, services, and processes in a central repository accessible by the rest of the organization. Businesses use knowledge bases to bring information from different sources, such as internal communications platforms or email software, into a self-serve digital library that acts as a single source of truth. HATs often interact with and add to a company’s help documentation stored in a central knowledge base. [Enterprise content management (ECM) systems:](https://www.g2.com/categories/enterprise-content-management-ecm) Enterprise content management (ECM) systems help companies organize, manage, and distribute unstructured content such as documents, images, health or accounting records, surveys, product information, emails, and web pages. Companies use this software to store, track, edit, and collaborate on content creation and other information-related projects. In many ways, HATs are a more narrow version of a content management system. ### Challenges with Help Authoring Tools (HAT) Software solutions can come with their own set of challenges.  **File support:** Companies onboarding a new HAT must be mindful of the tool’s supported file types. If the tool can’t seamlessly import a company’s existing help documentation, then the company is faced with the frustrating task of repeating work. Given that technical help documentation is often formatted with specific layouts in mind, especially when dealing with web pages, the process of recreating that formatting can be particularly tedious. Buyers should be mindful of which file types a prospective HAT supports, such as CHM help files, HTML files, Markdown files, and more. **Standardization:** One key element companies should strive to achieve when authoring help documentation is standardization. Employees and customers engaging with a company’s self-help systems should experience a consistent user journey to avoid confusion. A good HAT will help teams produce consistent technical writing via templates and customizable writing guidelines.  **Learning curve:** Using a new HAT can come with a learning curve, especially for newer employees in technical writing. Choosing a HAT with a smooth learning curve is important so that the efficiency gained by using the tool isn’t canceled out by the effort involved in learning it.  ### How to Buy Help Authoring Tools (HAT) #### Requirements Gathering (RFI/RFP) for Help Authoring Tools (HAT) G2.com can assist buyers in finding the best help authoring tool (HAT), whether a buyer is searching for HATs for the first time or looking to replace legacy software. Generally, the most important considerations are price, feature set, and file support. One of the primary purposes of HATs is to make software documentation management more convenient, so ensuring that the tool of choice can seamlessly import the company’s existing documentation is often essential. Using G2 reviews as a reference, buyers can determine the features that will best help them manage their software help documentation, ensuring a pain-free learning curve and comprehensive solution.  After narrowing down a potential pool of products, teams can then apply further considerations for budget, requirements, and more. Using this approach, buyers can move forward in the buying process with confidence, referencing their checklist in conjunction with G2 scores to find the right solution for their needs. #### Compare Help Authoring Tools (HAT) Products **Create a long list** Buyers should consider the many HAT solutions on the market. Some HATs include WYSIWYG functionality to provide technical writers with a non-developer solution to publishing web pages, while others shine in the hands of users proficient in HTML, CSS, and JavaScript. Buyers should consider options like these to produce a long list of potentially viable products. **Create a short list** Once a long list is created, buyers should employ a more granular approach to trim it down. Along with a matrix of must-have functionality and pricing, buyers can use G2 reviews to explore any potential advantages and disadvantages among the products they’re considering. With these factors in mind, buyers should narrow down their search to a list of three to five products. **Conduct demos** All software products on a company’s short list need to be investigated firsthand via demos to ensure that real-time functionality matches on-paper expectations. During demos, buyers should make inquiries based on the requirements gathering they’ve done prior; for example, one might ask to be walked through a HAT’s collaborative content management features to ensure the company’s needs will be met.  #### Selection of Help Authoring Tools (HAT) **Choose a selection team** Companies of any size should try to involve the most relevant personas when beginning the HAT selection process. Large companies might have the resources to include individual team members to fill roles such as project manager, decision maker, and technical writer. Smaller companies can overlap roles to compensate for their relatively fewer employees.  **Negotiation** Some vendors offer HATs that can do far more than what the buyer requires, such as full-featured web design. While some vendors may only offer an all-or-nothing package, buyers who want to optimize spending should try to negotiate a fairly priced package, including only the functionalities that matter to them. For example, a product’s pricing page could show that the buyer’s must-have features are only included with an expensive all-in-one package, whereas a sales conversation may prove otherwise.  **Final decision** To conclude the process, performing a trial run with a small pool of technical writers or developers is essential. This will aid buyers in ensuring that their chosen HAT is easy to use, integrates well with existing workflows, and meets team members’ needs. If the HAT is received well and utilized often, the buyer’s selection is probably the right one. If not, it may be time to try another product from the short list.