![Don M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Don M.")
DM

Don M.

Chief Content Officer

Small-Business (50 or fewer emp.)

4/25/2023

"Solid, straightforward and not so complicated a small biz can't manage it"

4/5

What do you like best about Help Scout?

Easy to use and can be implemented quickly. Review collected by and hosted on G2.com.

What do you dislike about Help Scout?

There is not really anything I dislike. I suppose it might be nice to be able to customize the welcome message a bit more with the most commonly asked questions. Review collected by and hosted on G2.com.

What problems is Help Scout solving and how is that benefiting you?

We had to cut over a client's online learning management system, which generated a lot of help tickets. They have a small staff for customer support that was overwhelmed using the old help system. Help Scout was a lifesaver. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite

See what 419 reviewers think of Help Scout

4.4 out of 5 · Verified reviews from real users

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