very quickly and user friendly. very useful Review collected by and hosted on G2.com.

There is nothing I don't like. Recommends to everyone Review collected by and hosted on G2.com.

Very quick and easy to navigate. Assignment and tagging help a lot in making sure that everything is being properly managed. The whole interface is very simple. Review collected by and hosted on G2.com.

Just the logo/icon for "reply" kind of looks like "back" but I got used to it. Everything works pretty well. Just the quick button to go back to the tab list would be good. Review collected by and hosted on G2.com.

Help Scout has always helped me receive and send mail from and to multi-company, and always look profissional.

Help Scout is the happy medium of exactly the features we need for our support efforts. I am able to quickly train new team members on how to use Help Scout, and that helps us scale quickly while spending smartly! Review collected by and hosted on G2.com.

I genuinely don't have a bad thing to say about Help Scout! The only issue has been occasional outages, but their communication is transparent with quick resolutions. Review collected by and hosted on G2.com.

The Interface is great. Navigation is easy and clear. I like how the reports are structured. Navigating through MailBoxes is simple and easy and writing documentations using the editor is awesome. Review collected by and hosted on G2.com.

Honestly I think there's nothing I dislike. Although I think I've had some discrepancies with my HelpScout replies. I think there was an update for this that was explained. Everything has been good so far. Review collected by and hosted on G2.com.

I like the interface, the separation between ticket and chat, the fluidity with which the system works, the layout, the features, the emails we receive with customer service tips. Review collected by and hosted on G2.com.

I didn't like the feature of simply not having chat when all agents were busy, this created a problem with my clients because they didn't know the exact reason why the chat was unavailable. Review collected by and hosted on G2.com.

I really like the options to alter inboxes. This is very helpful and is great for organization skills! Read receipts are extremely helpful by ensuring that the correct person is receiving the email. Review collected by and hosted on G2.com.

Not being able to merge emails from different email addresses that even have the same domain. Although I dislike this function I understand the limitation because once something is merged it cannot be undone. Review collected by and hosted on G2.com.

Saved replies (with variables), so it's only one click to send a personalized response to common questions. Review collected by and hosted on G2.com.

This is not a dislike, but I'd love to have Gmail-style snoozing where I can bring a message back into my inbox on a specific date. Review collected by and hosted on G2.com.

I like how things can be organized this and how easy to use some of the features are. The UX is also something very easy to use. Review collected by and hosted on G2.com.

I dislike how there are a few things that aren't present such as having a parent-child function or more options to customize ticket filtering. Review collected by and hosted on G2.com.

There is no one thing that I like best. HelpScout performs so many tasks seamlessly that I'm periodically surprised at a function or feature that has been making my life easier without me realizing it. Whenever I'm frustrated with some of the other platforms we have to work with, taking time to be grateful for HelpScout's reliability helps calm me down. Customer Support is prompt, friendly, honest - and very rarely needed! Review collected by and hosted on G2.com.

I have yet to discover what I don't like. Review collected by and hosted on G2.com.

Email notifications are instant and well timed Review collected by and hosted on G2.com.

Sometimes the website is down without warning Review collected by and hosted on G2.com.