EM

Erin M.

Mid-Market (51-1000 emp.)

7/24/2018

"HelpScout for Knowledge Base "

3/5

What do you like best about Help Scout?

One of the best things about HelpScout is how easily it makes it to create content and manage content. It also provides users with ample integration options. We were able to use a third party to embed our HelpScout knowledge base (articles) directly within our application for ease of access. Review collected by and hosted on G2.com.

What do you dislike about Help Scout?

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such. Review collected by and hosted on G2.com.

What problems is Help Scout solving and how is that benefiting you?

We use HelpScout for 2 things: Case Management and Help Articles. HelpScout is very useful on the Articles front, but we haven't utilized the Case Management tools to the best of our abilities. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

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4.4 out of 5 · Verified reviews from real users

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