Roy L.
RL
Roy L.
Owner
Computer Software
Small-Business (50 or fewer emp.)
"Fabulouse, easy to use, error free"
5/5
What do you like best about Help & Manual?

What all the other reviews said -- all true. Review collected by and hosted on G2.com.

What do you dislike about Help & Manual?

In older versions, upgrading took more steps than I would have preferred (not automatically carrying forward old settings), but still, easy and straightforward enough. May have been fixed in later versions. Review collected by and hosted on G2.com.

Verified User in Education Management
AE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Help & Manual: Excellent product"
5/5
What do you like best about Help & Manual?

The ease of use, especially the screen capture feature. Review collected by and hosted on G2.com.

What do you dislike about Help & Manual?

The screen capture becomes awkward when trying menu selections Review collected by and hosted on G2.com.

Verified User in Computer Software
CC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Simple to use - and with perfect support"
5/5
What do you like best about Help & Manual?

It is very easy to use, works well for small teams and simplifies updating your online documentation. Review collected by and hosted on G2.com.

What do you dislike about Help & Manual?

Sometimes it is a little bit confusing where to adjust the settings for the desired output. Review collected by and hosted on G2.com.

Seth A.
SA
Seth A.
Security and Compliance Coordinator
Information Technology and Services
Mid-Market (51-1000 emp.)
"Excellent multi-format support"
5/5
What do you like best about Help & Manual?

Help & Manual made it easy to create manuals not only in Word, but also PDF, HTML, and even eBook. This is great for our employees and our customers when we need to share information. The easy-to-use editing options is great as well. It's so simple to take a screenshot of any application and make it captivating for the audience through the tool's built-in graphics editor.This eliminates any need to leave the application and use a third-party tool. Review collected by and hosted on G2.com.

What do you dislike about Help & Manual?

It would have been nice to be able to choose the skin color for the web help. It is not as interactive as one would hope for. There is also some dislike for the application not being as user-friendly at first. The system tries to start with an Office-like easy screen, but this causes some confusion if you ever need to go back to the main selection. A more simple and intuitive Home screen would be better. Review collected by and hosted on G2.com.

Charudatta M.
CM
Charudatta M.
Technical Communication Consultant
Internet
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"A perfect blend of RoboHelp and FrameMaker"
5/5
What do you like best about Help & Manual?

All features provided in Help & Manual are quite useful and also easy to understand and use. Personally, what I like best are :

The Manual Designer, an awesome feature for designing and creating printed guide. We can design our own layout for our printed guides.

Image Shortcuts is also a good options to create a short cut for your image. After that, if you change the image externally, it is automatically updated in the project. You do not have to reenter the image in the help topic.

The templates are HTML based and extremely customizable and flexible. We can change each and everything from text, to color, to icons, to layout, everything!

The light weight application with features and options quite intuitive and requires very less training

The support is really appreciable. You raise a request or any issue, and within some time (at times in minutes) you will get reply from their support.

The low price with all features of RoboHelp and FrameMaker Review collected by and hosted on G2.com.

What do you dislike about Help & Manual?

I don't have anything specific that I dislike in my daily use of Help & Manual. Yes, I would like to see improvements in conditional text, table handling, but that too for more polishing the existing options. It's not that the existing options are not good. Review collected by and hosted on G2.com.

Kevin O.
KO
Kevin O.
Project Manager
Telecommunications
Small-Business (50 or fewer emp.)
"Automatic numbering is bliss"
5/5
What do you like best about Help & Manual?

No longer having to fight with Word on numbering. I am sure its not just me, over and over again I lost the formatting of sections, every time I added a new page in the middle the numbering would restart at 1 from there on. Hours wasted having to check and recheck the page numbers, index and sections numbers. A thing of the past now.

Having templates for the output. All the documents produced have a standard look and feel regardless of who does the content. Review collected by and hosted on G2.com.

What do you dislike about Help & Manual?

Always in the wrong mode. I find I am in project when I need to be in Write and vice versa. I need to spend some time to look at the options for these areas. Review collected by and hosted on G2.com.

Ryan M.
RM
Ryan M.
President / CEO
Computer Software
Small-Business (50 or fewer emp.)
"Help & Manual does help files, web help, and much more."
5/5
What do you like best about Help & Manual?

I've had the pleasure of using Help & Manual since version 1. Fed up with the other complex and incredibly expensive solutions in this space, I tried this product as soon as it came out and have been a satisfied customer ever since. Whether you are single person or a team, writing help for a Windows application, a mobile app, or a website, Help & Manual will fit the bill all while being affordable and easy to use. The ability to take all the work that goes into documentation and output into any variety of different formats at the touch of a button is invaluable. Highly recommend for anyone that needs to generate documentation for technology. Review collected by and hosted on G2.com.

What do you dislike about Help & Manual?

Honestly, there isn't much to dislike - at least with the way I use the product. If I had to pick something, I think that people coming from competing solutions based on Microsoft Word may find the editor to not be quite as full featured as Word, nor quite as familiar. This could increase the learning curve for a team that is transitioning, but it wouldn't be significant. Review collected by and hosted on G2.com.

Chris B.
CB
Chris B.
Managing Director
Computer Software
Small-Business (50 or fewer emp.)
"Easily the best Help Authoring tool available"
5/5
What do you like best about Help & Manual?

The ease with which Help & Manual allows you to create detailed help targeted at mutliple platforms from the same source, and even specify platform specific features to provide the best user experience possible. Review collected by and hosted on G2.com.

What do you dislike about Help & Manual?

There is nothing I really dislike about the product... finding something to hate is very difficult! Review collected by and hosted on G2.com.

Juan M.
JM
Juan M.
CEO - Director General
Internet
Small-Business (50 or fewer emp.)
"An awesome product to help your documentation"
5/5
What do you like best about Help & Manual?

We have from 8 years ago and solve all for our documentation, manual and guides. Simple and really versatile software. Actually we use Help and Manual to create manuals, documentation, tutorials, budgets details, hlp/chm for office desktop development, etc. We prefer this to Word.

The skin capabilities, its contents table and a very good toolbar, makes this software a brilliant idea to create awesome final documents. Review collected by and hosted on G2.com.

What do you dislike about Help & Manual?

Only English or Deutchsland. Could be great offer translator libs or any tool to translate Review collected by and hosted on G2.com.

Rich A.
RA
Rich A.
Senior Delphi Developer
Computer Software
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"A true "Must-Have" product in every developer's toolset"
5/5
What do you like best about Help & Manual?

Help files are typically viewed as "nice-to-have" but are often dismissed because of the time involved in producing the documentation. Sophisticated help authoring tools are notoriously difficult to use and are time consuming to try getting all of the formatting correct. In today's climate where developers are writing applications that target multiple platforms (desktops, mobile devices, etc), the idea of producing help files is even more grim. After all, who wants to create, and then maintain, multiple sources to output PDFs, Word documents, ePub files, etc?

Help & Manual makes this task child's play. The tool is incredibly powerful and easy to learn. This makes creating the help file less of a chore and almost fun. When it comes time to producing the output, the same source body targets all platforms. What could be easier than that?

No product is perfect but this one certainly comes close. The few times I have needed to contact support, they were always responsive and friendly.

Excellent work guys! Review collected by and hosted on G2.com.

What do you dislike about Help & Manual?

I will be honest here. I am still looking for something that I dislike about this product. Review collected by and hosted on G2.com.