# Best Remote Video Support Software

*By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*


Remote video support software helps customer support agents and technicians provide remote guidance to customers. A primary benefit of this product is reducing unnecessary technician and expert travel to on-site locations, lowering business travel costs. The support is delivered to the customer using their handheld devices like smartphones and tablet computers. Customers can describe their problems through images, video, or live feeds through their device’s camera and screen. Likewise, the support agents can interact with the video feed by pausing or snapshotting an image to instruct the customer on the location of the problem and how to navigate it. Some remote video support platforms provide computer vision technology to provide customer self-service. A common example is when a customer struggles with troubleshooting their PC desktop setup to connect a new monitor or to locate the reset button.

The capabilities and function of remote video support software overlap heavily with [AR collaboration tools](https://www.g2.com/categories/ar-collaboration-tools), but remote video support is explicitly designed for non-technical customers. Remote video support also differentiates itself from [remote support software](https://www.g2.com/categories/remote-support) in that remote video support connects with mobile devices while remote support assists through laptops and desktop platforms. The platform needs to be as user friendly as possible to make the experience accessible for customers of all age ranges. The user experience can be as simple as clicking on a link delivered through SMS.

Remote video support software frequently integrates with [help desk software](https://www.g2.com/categories/help-desk), [live chat software](https://www.g2.com/categories/live-chat), [customer self-service software](https://www.g2.com/categories/customer-self-service), and [digital customer service platforms](https://www.g2.com/categories/digital-customer-service-platforms).

To qualify for inclusion in the Remote Video Support category, a product must:

- Be intended for use by customers and people in a customer service environment
- Provide live-feed video communication between support agent and customer through a mobile phone or tablet
- Allow the support agent to pause, screenshot, point & annotate, draw, record, and zoom with the video feed
- Resolve customer issues by a support agent, technician, or AI-driven computer vision






## G2 Grid® for Remote Video Support Software
![G2 Grid® for Remote Video Support Software plotting products by satisfaction and market presence](https://www.g2.com/categories/remote-video-support/grids.png?focus%5B%5D=2397&focus%5B%5D=15025&focus%5B%5D=108778&focus%5B%5D=15296&focus%5B%5D=162581&focus%5B%5D=129748&focus%5B%5D=73543&focus%5B%5D=130248)
Highlighted products: TeamViewer, ScreenConnect, TeamViewer Frontline, LogMeIn Rescue, Zoho Lens, Help Lightning, RichCall, and XMReality.
Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-video-support/grids.json?focus%5B%5D=teamviewer&focus%5B%5D=screenconnect&focus%5B%5D=teamviewer-frontline&focus%5B%5D=logmein-rescue&focus%5B%5D=zoho-lens&focus%5B%5D=help-lightning&focus%5B%5D=richcall&focus%5B%5D=xmreality)


## How Many Remote Video Support Software Products Does G2 Track?
**Total Products under this Category:** 18

### Category Stats (Jul 2026)
- **Average Rating**: 4.51/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: TeamViewer (+0.02%) - Among all products in this category, TeamViewer recorded the largest rating increase compared to last month
*Last updated: July 17, 2026*


## How Does G2 Rank Remote Video Support Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 5,100+ Authentic Reviews
- 18+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Which Remote Video Support Software Is Best for Your Use Case?

- **Leader:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
- **Highest Performer:** [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews)
- **Easiest to Use:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
- **Top Trending:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
- **Best Free Software:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews)


---

**Sponsored**

### Cobrowse.io

Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1006681&secure%5Bchosen_at%5D=2026-07-17T15%3A17%3A22Z&secure%5Bdisplayable_resource_id%5D=1207&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1207&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=126970&secure%5Bresource_id%5D=1006681&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fremote-video-support%3Fopen_modal_url%3D%252Fproducts%252Fhelp-lightning%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fremote-video-support%2526source%253Dcategory&secure%5Btoken%5D=b129635e894278f4adde29064a7155ccfb576e11379e485092a21103c9f9439d&secure%5Burl%5D=https%3A%2F%2Fcobrowse.io%2F&secure%5Burl_type%5D=company_website)

---

## What Are the Top-Rated Remote Video Support Software Products in 2026?
### 1. [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.


**Average Rating:** 4.5/5.0
**Total Reviews:** 3,942
**How Do G2 Users Rate TeamViewer?**

- **Ease of Use:** 9.1/10 (Category avg: 9.3/10)

**Who Is the Company Behind TeamViewer?**

- **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer)
- **Company Website:** https://www.teamviewer.com
- **Year Founded:** 2005
- **HQ Location:** Goppingen
- **Twitter:** @TeamViewer (48,070 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,769 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Software Engineer, IT Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 41% Small-Business, 35% Mid-Market


#### What Are TeamViewer's Pros and Cons?

**Pros:**

- Ease of Use (518 reviews)
- Remote Access (428 reviews)
- Remote Control (343 reviews)
- Easy Access (278 reviews)
- Remote Work (277 reviews)

**Cons:**

- Connection Issues (181 reviews)
- Connectivity Issues (147 reviews)
- Expensive (138 reviews)
- Slow Performance (134 reviews)
- Remote Access Issues (122 reviews)


### What Do G2 Reviewers Say About TeamViewer?
*AI-generated summary from verified user reviews*

**Pros:**

- Users enjoy the **ease of use** of TeamViewer, appreciating its flexible interface and accessible features for collaboration.
- Users appreciate the **ease of use** and reliable connections TeamViewer offers, making remote access seamless and effective.
- Users value the **ease of use** of TeamViewer for reliable remote access and seamless technical support.
- Users appreciate the **easy access** of TeamViewer, enabling seamless control and support across all devices.
- Users find TeamViewer's **remote access capabilities** invaluable for virtual meetings and seamless collaboration without platform limitations.

**Cons:**

- Users often face **connection issues** with TeamViewer, leading to frustrations in maintaining stable connections during use.
- Users experience **connectivity issues** with TeamViewer, leading to difficulties during connections and affecting performance.
- Users find TeamViewer's pricing to be **quite steep** , especially when considered against its competitors' offerings.
- Users often experience **slow performance** during screenshare, particularly with weak internet connections affecting usability.
- Users find **remote access issues** with TeamViewer frustrating, often struggling with connectivity and confusing control panels.

#### What Are Recent G2 Reviews of TeamViewer?

**"[TeamViewer’s Global Culture and Expanding Digital Workplace Vision](https://www.g2.com/survey_responses/teamviewer-review-13087488)"**

**Rating:** 4.5/5.0 stars
*— Vrinda M.*

[Read full review](https://www.g2.com/survey_responses/teamviewer-review-13087488)

---

**"[Reliable Tool for Remote Support and Collaboration](https://www.g2.com/survey_responses/teamviewer-review-13109863)"**

**Rating:** 4.5/5.0 stars
*— Ayush J.*

[Read full review](https://www.g2.com/survey_responses/teamviewer-review-13109863)

---


#### What Are G2 Users Discussing About TeamViewer?

- [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote
- [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment
- [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments
- [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments
- [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor)

### 2. [ScreenConnect](https://www.g2.com/products/screenconnect/reviews)
ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly.


**Average Rating:** 4.7/5.0
**Total Reviews:** 479
**How Do G2 Users Rate ScreenConnect?**

- **Ease of Use:** 9.3/10 (Category avg: 9.3/10)

**Who Is the Company Behind ScreenConnect?**

- **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise)
- **Company Website:** https://www.connectwise.com/
- **Year Founded:** 1982
- **HQ Location:** Tampa, FL
- **Twitter:** @ConnectWise (14,926 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/48576/ (3,388 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 67% Small-Business, 31% Mid-Market


#### What Are ScreenConnect's Pros and Cons?

**Pros:**

- Reliability (5 reviews)
- Remote Work (5 reviews)
- Connection Speed (4 reviews)
- Ease of Use (4 reviews)
- Easy Communication (4 reviews)

**Cons:**

- Expensive (4 reviews)
- Remote Access Issues (4 reviews)
- Internet Dependency (2 reviews)
- Security Concerns (2 reviews)
- Security Issues (2 reviews)


### What Do G2 Reviewers Say About ScreenConnect?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find ScreenConnect to be **100% reliable** , ensuring quick and stable connections for effective remote support.
- Users appreciate the **reliable remote support** of ScreenConnect, simplifying IT issue resolution and enhancing productivity.
- Users commend the **blazing-fast connection speed** of ScreenConnect, enabling real-time responsiveness during remote access and support.
- Users find ScreenConnect to be **incredibly user-friendly** , allowing quick and efficient support for end users.
- Users value **easy communication** with ScreenConnect, enabling quick connections and efficient remote support without complications.

**Cons:**

- Users find the **cost prohibitive** for small teams, which impacts accessibility and budget constraints.
- Users face frustrating **remote access issues** due to added security steps and inconsistent support availability.
- Users face challenges due to **internet dependency** , particularly in areas with inconsistent connectivity, impacting usability.
- Users express concerns over **security features** when logging in, citing a past incident involving unauthorized access.
- Users are concerned about the **security issues** related to ScreenConnect, especially after experiencing a security incident.

#### What Are Recent G2 Reviews of ScreenConnect?

**"[Secure, Seamless Unattended Access with ScreenConnect and NinjaOne Integration](https://www.g2.com/survey_responses/screenconnect-review-12676760)"**

**Rating:** 5.0/5.0 stars
*— Steve S.*

[Read full review](https://www.g2.com/survey_responses/screenconnect-review-12676760)

---

**"[ScreenConnect: Lightning-Fast Remote Support with Powerful Admin Tools](https://www.g2.com/survey_responses/screenconnect-review-13111682)"**

**Rating:** 5.0/5.0 stars
*— Cristhian Camilo C.*

[Read full review](https://www.g2.com/survey_responses/screenconnect-review-13111682)

---


#### What Are G2 Users Discussing About ScreenConnect?

- [What is ConnectWise Control used for?](https://www.g2.com/discussions/what-is-connectwise-control-used-for)
- [Is ConnectWise control Safe?](https://www.g2.com/discussions/is-connectwise-control-safe)
- [How do I disable ConnectWise control?](https://www.g2.com/discussions/how-do-i-disable-connectwise-control)
- [Is ConnectWise control free?](https://www.g2.com/discussions/is-connectwise-control-free)
- [What does ConnectWise control do?](https://www.g2.com/discussions/what-does-connectwise-control-do) - 1 comment

### 3. [TeamViewer Frontline](https://www.g2.com/products/teamviewer-frontline/reviews)
TeamViewer Frontline is the industrial AR-powered connected worker platform that connects frontline teams and information for smarter, more efficient operations along the industrial value chain. It standardizes and simplifies complex enterprise data—from integrated backend systems like WMS, PLM, or ERP to unstructured sources like Excel or PDFs—into actionable digital workflows. Delivered on smart glasses, wearables, or mobile devices, workers receive clear step-by-step guidance and instant access to expert knowledge—accelerating task execution, reducing downtime, and eliminating errors. At the same time, Frontline captures critical operational insights—from verifications and process times to visual documentation—enriching enterprise systems and enabling leaders to identify bottlenecks, optimize processes, and make better data-driven decisions. With Frontline, industries close the loop between workforce and information, creating a continuous cycle of efficiency, productivity, and operational excellence at scale.


**Average Rating:** 4.3/5.0
**Total Reviews:** 60
**How Do G2 Users Rate TeamViewer Frontline?**

- **Ease of Use:** 8.8/10 (Category avg: 9.3/10)

**Who Is the Company Behind TeamViewer Frontline?**

- **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer)
- **Year Founded:** 2005
- **HQ Location:** Goppingen
- **Twitter:** @TeamViewer (48,070 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,769 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Staffing and Recruiting
- **Company Size:** 48% Small-Business, 34% Mid-Market


#### What Are TeamViewer Frontline's Pros and Cons?

**Pros:**

- Ease of Use (15 reviews)
- Augmented Reality (10 reviews)
- Helpful (7 reviews)
- Connectivity (4 reviews)
- Cost Efficiency (4 reviews)

**Cons:**

- App Performance (5 reviews)
- Expensive (5 reviews)
- Slow Performance (5 reviews)
- Poor Connectivity (4 reviews)
- UX Improvement (3 reviews)


### What Do G2 Reviewers Say About TeamViewer Frontline?
*AI-generated summary from verified user reviews*

**Pros:**

- Users love the **ease of use** of TeamViewer Frontline, making remote connections quick and hassle-free.
- Users appreciate the **immersive augmented reality features** of TeamViewer Frontline, enhancing remote assistance and task guidance.
- Users find TeamViewer Frontline **super easy to use** , enhancing remote support with effective visualization and guidance tools.
- Users enjoy the **easy connectivity** of TeamViewer Frontline, enhancing their remote support and collaboration experiences.
- Users highlight the **cost efficiency** of TeamViewer Frontline, enabling significant savings while enhancing productivity and convenience.

**Cons:**

- Users experience **frequent crashes and glitches** with TeamViewer Frontline, hindering effective use and support during sessions.
- Users find TeamViewer Frontline **expensive** , especially with additional costs for add-ons and integrations required.
- Users experience **slow performance** with TeamViewer Frontline, often due to heavy bandwidth requirements and connectivity issues.
- Users report **poor connectivity** with TeamViewer Frontline, leading to frequent crashes and interrupted sessions.
- Users find the **user interface lacking** and cumbersome, leading to a frustrating experience with TeamViewer Frontline.

#### What Are Recent G2 Reviews of TeamViewer Frontline?

**"[Great tool for remote work](https://www.g2.com/survey_responses/teamviewer-frontline-review-8754846)"**

**Rating:** 5.0/5.0 stars
*— Carla G.*

[Read full review](https://www.g2.com/survey_responses/teamviewer-frontline-review-8754846)

---

**"[A salvation for problems during smartworking](https://www.g2.com/survey_responses/teamviewer-frontline-review-8735245)"**

**Rating:** 4.0/5.0 stars
*— Silvia C.*

[Read full review](https://www.g2.com/survey_responses/teamviewer-frontline-review-8735245)

---


#### What Are G2 Users Discussing About TeamViewer Frontline?

- [What is TeamViewer Frontline used for?](https://www.g2.com/discussions/what-is-teamviewer-frontline-used-for)

### 4. [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews)
LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support.


**Average Rating:** 4.6/5.0
**Total Reviews:** 197
**How Do G2 Users Rate LogMeIn Rescue?**

- **Ease of Use:** 9.1/10 (Category avg: 9.3/10)

**Who Is the Company Behind LogMeIn Rescue?**

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** https://www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto (41,211 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (994 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 38% Mid-Market, 34% Small-Business


#### What Are LogMeIn Rescue's Pros and Cons?

**Pros:**

- Ease of Use (5 reviews)
- Remote Access (4 reviews)
- Remote Support (4 reviews)
- Remote Control (3 reviews)
- Customer Support (2 reviews)

**Cons:**

- Expensive (3 reviews)
- Feature Limitations (2 reviews)
- Limited Features (2 reviews)
- Ticketing Issues (2 reviews)
- Admin (1 reviews)


### What Do G2 Reviewers Say About LogMeIn Rescue?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find LogMeIn Rescue's **ease of use** invaluable for remote problem solving and client issue recording.
- Users value the **simple and effective remote access** of LogMeIn Rescue, making IT support easier and more efficient.
- Users value the **simple and effective remote assistance** provided by LogMeIn Rescue for hassle-free troubleshooting.
- Users appreciate the **remote control feature** of LogMeIn Rescue, enabling effective problem-solving from anywhere.
- Users value the **effective customer support** of LogMeIn Rescue, facilitating quick issue resolution through remote control access.

**Cons:**

- Users find LogMeIn Rescue **too expensive** for its offerings, suggesting better value in other remote software options.
- Users feel LogMeIn Rescue has **feature limitations** for its price, especially compared to other remote software options.
- Users feel LogMeIn Rescue offers **limited features** for the price, lacking comprehensive tools compared to competitors.
- Users report **ticketing issues** , citing unhelpful support and difficulties managing accounts across multiple portals.
- Users often face **application crashes and poor support** , complicating account management across multiple platforms.

#### What Are Recent G2 Reviews of LogMeIn Rescue?

**"[Easy to Use with Seamless Connection and Great Screen Sharing Features](https://www.g2.com/survey_responses/logmein-rescue-review-12937006)"**

**Rating:** 5.0/5.0 stars
*— MOBOLAJI O.*

[Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12937006)

---

**"[Effortless Remote Support with Stellar Security](https://www.g2.com/survey_responses/logmein-rescue-review-12760322)"**

**Rating:** 4.5/5.0 stars
*— Reena S.*

[Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12760322)

---


#### What Are G2 Users Discussing About LogMeIn Rescue?

- [What is Rescue used for?](https://www.g2.com/discussions/what-is-rescue-used-for)

### 5. [Zoho Lens](https://www.g2.com/products/zoho-lens/reviews)
Zoho Lens is cloud-based software that allows technicians to provide real-time remote assistance to customers using a smartphone camera or smart glass at the remote end using augmented reality through features like AR annotation, text chat, and VoIP. You can start assisting your customers instantly or schedule a session at a mutually convenient time. In addition to increasing the ease of communication, Zoho Lens offers features like session analytics, session recording, rebranding, mobile SDK, and file management that help organizations with user management, improving accountability, better audits, and customization.


**Average Rating:** 4.7/5.0
**Total Reviews:** 22
**How Do G2 Users Rate Zoho Lens?**

- **Ease of Use:** 9.0/10 (Category avg: 9.3/10)

**Who Is the Company Behind Zoho Lens?**

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho (137,880 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®)
- **Phone:** +1 (888) 900-9646 

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Staffing and Recruiting
- **Company Size:** 59% Mid-Market, 23% Small-Business



#### What Are Recent G2 Reviews of Zoho Lens?

**"[Zoho Lens, interactive remote assistance through AR very easy to use.](https://www.g2.com/survey_responses/zoho-lens-review-8096984)"**

**Rating:** 5.0/5.0 stars
*— Juan David A.*

[Read full review](https://www.g2.com/survey_responses/zoho-lens-review-8096984)

---

**"[Love the AR Assistance w/markup](https://www.g2.com/survey_responses/zoho-lens-review-9526149)"**

**Rating:** 5.0/5.0 stars
*— Doug D.*

[Read full review](https://www.g2.com/survey_responses/zoho-lens-review-9526149)

---


#### What Are G2 Users Discussing About Zoho Lens?

- [What is Zoho Lens used for?](https://www.g2.com/discussions/what-is-zoho-lens-used-for)

### 6. [Help Lightning](https://www.g2.com/products/help-lightning/reviews)
Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. This cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin. Learn more at helplightning.com.


**Average Rating:** 4.8/5.0
**Total Reviews:** 62
**How Do G2 Users Rate Help Lightning?**

- **Ease of Use:** 9.0/10 (Category avg: 9.3/10)

**Who Is the Company Behind Help Lightning?**

- **Seller:** [Help Lightning](https://www.g2.com/sellers/help-lightning)
- **Year Founded:** 2016
- **HQ Location:** Birmingham, AL
- **Twitter:** @helplightning (3,961 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10175859/ (18 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Chemicals, Information Technology and Services
- **Company Size:** 40% Mid-Market, 37% Enterprise


#### What Are Help Lightning's Pros and Cons?

**Pros:**

- Ease of Use (7 reviews)
- Customer Support (5 reviews)
- Screen Sharing (4 reviews)
- Reliability (3 reviews)
- Team Collaboration (3 reviews)

**Cons:**

- Delay Issues (4 reviews)
- Connectivity Issues (3 reviews)
- Screen Sharing (3 reviews)
- Screen Resolution (2 reviews)
- Admin Control (1 reviews)


### What Do G2 Reviewers Say About Help Lightning?
*AI-generated summary from verified user reviews*

**Pros:**

- Users commend the **ease of use** of Help Lightning, making remote support accessible and efficient for everyone.
- Users commend the **exceptional customer support** from Help Lightning, enhancing their team's efficiency and user experience.
- Users value the **screen sharing feature** of Help Lightning for its effectiveness in guiding and troubleshooting efficiently.
- Users praise Help Lightning for its **reliability** and effectiveness, noting its ability to quickly resolve customer issues.
- Users benefit from **effective team collaboration** through Help Lightning, enhancing support and ensuring quicker issue resolutions.

**Cons:**

- Users often face **delay issues** such as slow video downloads and connection drops during troubleshooting sessions.
- Users experience **connectivity issues** , especially with multiple participants, causing disruptions during sessions.
- Users frequently experience **disconnections and time limitations** with screen sharing, leading to confusion and frustration.
- Users frequently face **screen resolution issues** , with blackouts and disconnections hindering effective screen sharing.
- Users experience **connectivity drops** and find the data visuals on the admin platform lacking in detail.

#### What Are Recent G2 Reviews of Help Lightning?

**"[Help Lightning: Instant Visual Support Made Easy](https://www.g2.com/survey_responses/help-lightning-review-4670118)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Machinery*

[Read full review](https://www.g2.com/survey_responses/help-lightning-review-4670118)

---

**"[Help Lighting the Deciding Factor](https://www.g2.com/survey_responses/help-lightning-review-8164084)"**

**Rating:** 5.0/5.0 stars
*— Angel M.*

[Read full review](https://www.g2.com/survey_responses/help-lightning-review-8164084)

---


#### What Are G2 Users Discussing About Help Lightning?

- [What is Help Lightning used for?](https://www.g2.com/discussions/what-is-help-lightning-used-for)

### 7. [RichCall](https://www.g2.com/products/richcall/reviews)
RichCall enriches your customer service with live video and advanced web collaboration tools helping you to sell and support remotely. The typical use cases for RichCall in customer service are: 1. VIDEO SALES Use video chat to interact with your customers on the website, send product photos and docs. Share your mobile camera to show the product live. 2. VISUAL SUPPORT Your clients can use their mobile camera to show the malfunctioning device to a remote expert. By seeing issues in real time your agents can solve them remotely thus prevent unnecessary onsite visits and reduce product returns. 3. VIDEO KIOSK Video kiosks allow your experts to provide support on-site without them having to be physically located there. You can also embed RichCall into your existing self-service kiosks.


**Average Rating:** 4.4/5.0
**Total Reviews:** 125
**How Do G2 Users Rate RichCall?**

- **Ease of Use:** 9.0/10 (Category avg: 9.3/10)

**Who Is the Company Behind RichCall?**

- **Seller:** [Aurus](https://www.g2.com/sellers/aurus)
- **Year Founded:** 2005
- **HQ Location:** Novosibirsk
- **Twitter:** @_aurus5_ (35 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3588433/ (35 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 43% Small-Business, 39% Mid-Market


#### What Are RichCall's Pros and Cons?

**Pros:**

- Video Conferencing (15 reviews)
- Ease of Use (13 reviews)
- Screen Sharing (10 reviews)
- File Sharing (8 reviews)
- Video Quality (8 reviews)

**Cons:**

- Internet Dependency (9 reviews)
- Expensive (6 reviews)
- Audio Issues (5 reviews)
- Poor Quality (5 reviews)
- User Interface (5 reviews)


### What Do G2 Reviewers Say About RichCall?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find RichCall's **video conferencing** features excellent for facilitating quick and efficient communication with customers.
- Users appreciate the **ease of use** of RichCall, highlighting its user-friendly interface and seamless multi-channel support.
- Users enjoy the **smooth screen sharing** in RichCall, enhancing remote collaboration and client interactions effectively.
- Users appreciate the **document sharing feature** of RichCall, enhancing collaboration and communication during conferencing.
- Users commend RichCall for its **exceptional video quality** , enhancing their conferencing and collaboration experiences significantly.

**Cons:**

- Users note that RichCall's **heavy reliance on a good internet connection** can lead to frustrating performance issues.
- Users find RichCall to be **expensive** , which may be a barrier for small businesses and groups.
- Users experience **audio issues** such as lagging voice and echo during calls, affecting overall communication quality.
- Users are frustrated by the **poor quality** caused by connectivity issues and occasional bugs in RichCall.
- Users find the **poor interface and limited features** of RichCall detract from an otherwise excellent video conferencing experience.

#### What Are Recent G2 Reviews of RichCall?

**"[RichCall: A Comprehensive Communication and Collaboration Platform](https://www.g2.com/survey_responses/richcall-review-11745793)"**

**Rating:** 4.0/5.0 stars
*— Vishal T.*

[Read full review](https://www.g2.com/survey_responses/richcall-review-11745793)

---

**"[Overall experience is good](https://www.g2.com/survey_responses/richcall-review-11759048)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Logistics and Supply Chain*

[Read full review](https://www.g2.com/survey_responses/richcall-review-11759048)

---


#### What Are G2 Users Discussing About RichCall?

- [What is RichCall used for?](https://www.g2.com/discussions/what-is-richcall-used-for)

### 8. [XMReality](https://www.g2.com/products/xmreality/reviews)
XMReality provides a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Enhanced by augmented reality and designed for ease of use, XMReality is powerful enough to make remote problem-solving faster than ever before and still simple enough to have anyone in your organization use it. With zero implementation time, you can get started immediately. XMReality AB (publ) is a market leader in remote visual assistance, and our solution is used globally in more than 60 countries. Nestlé, Electrolux Professional, Sidel, Heineken, and Nibe are examples of more than 150 customers. XMReality is based in Sweden and the U.S. and is listed on the Nasdaq First North Growth Market (ticker: XMR). For more information, visit: www.xmreality.com


**Average Rating:** 4.5/5.0
**Total Reviews:** 38
**How Do G2 Users Rate XMReality?**

- **Ease of Use:** 9.1/10 (Category avg: 9.3/10)

**Who Is the Company Behind XMReality?**

- **Seller:** [XMReality](https://www.g2.com/sellers/xmreality)
- **Year Founded:** 2007
- **HQ Location:** Linkoping, Sweden
- **Twitter:** @XMReality (551 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/xmreality/ (19 employees on LinkedIn®)
- **Ownership:** STO: XMR

**Who Uses This Product?**
- **Company Size:** 39% Small-Business, 37% Enterprise



#### What Are Recent G2 Reviews of XMReality?

**"[XMReality - An innovative new tool that offers a great experience for both customer and user](https://www.g2.com/survey_responses/xmreality-review-8830609)"**

**Rating:** 5.0/5.0 stars
*— Oliwer S.*

[Read full review](https://www.g2.com/survey_responses/xmreality-review-8830609)

---

**"[Review for XM - easy to use and so helpful for tech support](https://www.g2.com/survey_responses/xmreality-review-6586919)"**

**Rating:** 5.0/5.0 stars
*— Erich R.*

[Read full review](https://www.g2.com/survey_responses/xmreality-review-6586919)

---


#### What Are G2 Users Discussing About XMReality?

- [What is XMReality used for?](https://www.g2.com/discussions/what-is-xmreality-used-for)

### 9. [Viewabo](https://www.g2.com/products/viewabo/reviews)
Viewabo allows support agents to send a link to access customers’ phone cameras to see what they're seeing without having customers install an app. By enabling businesses to see things the way their customers see them, Viewabo empowers customer service teams by delivering a more streamlined diagnosis and issue resolution process. This reduces friction, faster turnaround times, and a better remote customer support experience.


**Average Rating:** 4.5/5.0
**Total Reviews:** 14
**How Do G2 Users Rate Viewabo?**

- **Ease of Use:** 9.2/10 (Category avg: 9.3/10)

**Who Is the Company Behind Viewabo?**

- **Seller:** [Viewabo](https://www.g2.com/sellers/viewabo)
- **HQ Location:** Palo Alto, US
- **LinkedIn® Page:** https://www.linkedin.com/company/viewabo/ (2 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Computer Hardware
- **Company Size:** 50% Mid-Market, 50% Small-Business



#### What Are Recent G2 Reviews of Viewabo?

**"[Time and Money saver](https://www.g2.com/survey_responses/viewabo-review-6972400)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Telecommunications*

[Read full review](https://www.g2.com/survey_responses/viewabo-review-6972400)

---

**"[Usefull product](https://www.g2.com/survey_responses/viewabo-review-7741493)"**

**Rating:** 4.0/5.0 stars
*— David  N.*

[Read full review](https://www.g2.com/survey_responses/viewabo-review-7741493)

---


#### What Are G2 Users Discussing About Viewabo?

- [What is Viewabo used for?](https://www.g2.com/discussions/what-is-viewabo-used-for)

### 10. [SightCall](https://www.g2.com/products/sightcall/reviews)
SightCall is the world’s leading augmented-reality powered video cloud platform, delivering live, remote interactions between business and customers on every continent around the globe. In a connected, mobile-first world, businesses leveraging SightCall have the ability to see what their customers see and guide them remotely. With over 10 years of experience in remote video assistance, SightCall helps businesses transform their customer service and field service with the power of augmented reality and live video. For more information, visit www.sightcall.com.


**Average Rating:** 4.6/5.0
**Total Reviews:** 20
**How Do G2 Users Rate SightCall?**

- **Ease of Use:** 9.4/10 (Category avg: 9.3/10)

**Who Is the Company Behind SightCall?**

- **Seller:** [SightCall](https://www.g2.com/sellers/sightcall)
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @sightcall (1,329 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/sightcall/about (58 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Marketing and Advertising
- **Company Size:** 52% Small-Business, 43% Mid-Market



#### What Are Recent G2 Reviews of SightCall?

**"[Best Tool For Technical Assistance](https://www.g2.com/survey_responses/sightcall-review-8668288)"**

**Rating:** 5.0/5.0 stars
*— Alpesh C.*

[Read full review](https://www.g2.com/survey_responses/sightcall-review-8668288)

---

**"[SightCall is the Best leading Product](https://www.g2.com/survey_responses/sightcall-review-8684217)"**

**Rating:** 5.0/5.0 stars
*— Vaishnavi  M.*

[Read full review](https://www.g2.com/survey_responses/sightcall-review-8684217)

---



### 11. [Blitzz](https://www.g2.com/products/blitzz/reviews)
Blitzz provides users a user-friendly solution for remote video inspections and customer support over live video without an app download. Customer Support techs can remotely see a customer's equipment and use Blitzz to diagnose and solve the problem remotely. Use advanced features like markup images to collaborate on solutions and get tips about where they could get stuck while doing repairs. Blitzz is deeply integrated with CRMs and ITSMs like Salesforce, Zendesk, and ServiceNow. Learn more about Blitzz: https://blitzz.co


**Average Rating:** 4.9/5.0
**Total Reviews:** 6
**How Do G2 Users Rate Blitzz?**

- **Ease of Use:** 10.0/10 (Category avg: 9.3/10)

**Who Is the Company Behind Blitzz?**

- **Seller:** [Blitzz](https://www.g2.com/sellers/blitzz)
- **Year Founded:** 2017
- **HQ Location:** San Jose, Ca
- **Twitter:** @blitzz_co (284 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/17957465 (19 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 67% Small-Business, 33% Mid-Market


#### What Are Blitzz's Pros and Cons?

**Pros:**

- Customer Support (1 reviews)
- Ease of Use (1 reviews)

**Cons:**

- Delay Issues (1 reviews)
- Poor Customer Support (1 reviews)


### What Do G2 Reviewers Say About Blitzz?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **personalized support** from real agents in Blitzz, enhancing their video call experience significantly.
- Users appreciate the **ease of use** of Blitzz, enjoying seamless video calls without app downloads.

**Cons:**

- Users report **delay issues** with support, often facing agents who lack solutions to their problems.
- Users report **poor customer support** due to delays and agents' lack of problem-solving knowledge, affecting their experience.

#### What Are Recent G2 Reviews of Blitzz?

**"[THE TOOL WE NEEDED](https://www.g2.com/survey_responses/blitzz-review-8446106)"**

**Rating:** 5.0/5.0 stars
*— felix g.*

[Read full review](https://www.g2.com/survey_responses/blitzz-review-8446106)

---

**"[Effortless Remote Video Support delivers High Customer Satisfaction](https://www.g2.com/survey_responses/blitzz-review-8419554)"**

**Rating:** 5.0/5.0 stars
*— Carlos  R.*

[Read full review](https://www.g2.com/survey_responses/blitzz-review-8419554)

---


#### What Are G2 Users Discussing About Blitzz?

- [What is Blitzz used for?](https://www.g2.com/discussions/what-is-blitzz-used-for) - 1 comment

### 12. [TechSee](https://www.g2.com/products/techsee/reviews)
As a pioneer and market leader in the field of Computer Vision AI and AR-powered solutions, we at TechSee believe that the best way to make knowledge accessible is by showing, rather than telling. TechSee revolutionizes the customer service domain by enabling service reps and technicians to share expertise internally and with their customers using the power of vision, AI, and AR. The company’s unique technology enables customers to experience rapid, fully automated, robotic visual resolution of technical issues via their smartphones. TechSee’s solutions are implemented through over 2 million monthly interactions in 43 countries, and are trusted by brands such as Vodafone, Orange, Heineken, and many more. For a demo, please visit us at www.Techsee.me


**Average Rating:** 4.9/5.0
**Total Reviews:** 10
**How Do G2 Users Rate TechSee?**

- **Ease of Use:** 9.6/10 (Category avg: 9.3/10)

**Who Is the Company Behind TechSee?**

- **Seller:** [TechSee](https://www.g2.com/sellers/techsee)
- **Year Founded:** 2015
- **HQ Location:** Herzliya
- **Twitter:** @techsee_me (1,882 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10024226 (133 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 70% Mid-Market, 30% Small-Business



#### What Are Recent G2 Reviews of TechSee?

**"[Amazing experience](https://www.g2.com/survey_responses/techsee-review-7830977)"**

**Rating:** 5.0/5.0 stars
*— Anurag T.*

[Read full review](https://www.g2.com/survey_responses/techsee-review-7830977)

---

**"[A simple yet effective tool to provide a more hands on approach to customers](https://www.g2.com/survey_responses/techsee-review-7826549)"**

**Rating:** 4.0/5.0 stars
*— Guillermo P.*

[Read full review](https://www.g2.com/survey_responses/techsee-review-7826549)

---



### 13. [Apizee](https://www.g2.com/products/apizee/reviews)
Live Video Chat, Screen Sharing and Co-Browsing for sales and support teams. Apizee offers visual engagement solutions, helping companies solve complex customer problems faster through personalized remote visual support. Apizee gathers video chat, screen sharing, and co-browsing in one SaaS solution connected to leader sales and support platforms like Salesforce and Zendesk. Apizee provides a data-privacy-first customer experience platform hosted in Europe that scales from 1 agent to several teams and thousands of users.


**Average Rating:** 4.5/5.0
**Total Reviews:** 12
**How Do G2 Users Rate Apizee?**

- **Ease of Use:** 8.9/10 (Category avg: 9.3/10)

**Who Is the Company Behind Apizee?**

- **Seller:** [Apizee](https://www.g2.com/sellers/apizee)
- **Year Founded:** 2013
- **HQ Location:** Lannion, Bretagne
- **Twitter:** @apizee (717 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/apizee/ (38 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 67% Small-Business, 25% Enterprise



#### What Are Recent G2 Reviews of Apizee?

**"[Excellent product for online customer support](https://www.g2.com/survey_responses/apizee-review-8881922)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Electrical/Electronic Manufacturing*

[Read full review](https://www.g2.com/survey_responses/apizee-review-8881922)

---

**"[Apizee](https://www.g2.com/survey_responses/apizee-review-8889274)"**

**Rating:** 5.0/5.0 stars
*— sreyan c.*

[Read full review](https://www.g2.com/survey_responses/apizee-review-8889274)

---


#### What Are G2 Users Discussing About Apizee?

- [What is Izeeconf used for?](https://www.g2.com/discussions/what-is-izeeconf-used-for)

### 14. [RemoteVS](https://www.g2.com/products/remotevs/reviews)
RemoteVS is an online sales and support platform that leverages co-browsing technology to enable support agents and customers to navigate web pages together in real time. This facilitates seamless assistance, interactive consultations, and efficient contract signing without the need for downloads or installations. By providing a shared browsing experience, RemoteVS enhances customer engagement and streamlines the support process. Key Features and Functionality: - Co-Browsing: Allows agents to connect directly with a customer's browser, enabling synchronized navigation and real-time interaction on the same web page. - On-Screen Tools: Provides pointers and drawing tools for annotations, enhancing communication and clarity during sessions. - File and Image Sharing: Supports the sharing of various file formats, including PNG, JPEG, JPG, and PDF, to deliver detailed information effectively. - Barcode Reader: Enables instant product information verification by scanning barcodes, reducing the need for verbal explanations. - Screen Recording: Automatically records sessions upon customer connection, allowing administrators to review interactions for quality assurance. - LiveView: Offers real-time monitoring of support agents' activities and customer service statistics, ensuring efficient management and oversight. Primary Value and Solutions Provided: RemoteVS addresses the challenges of remote customer support and online sales by offering a platform that combines visual guidance with interactive tools. It eliminates the need for physical presence, allowing businesses to provide immediate, personalized assistance and conduct transactions efficiently. This results in improved customer satisfaction, faster issue resolution, and enhanced operational efficiency.


**Average Rating:** 3.5/5.0
**Total Reviews:** 1
**How Do G2 Users Rate RemoteVS?**

- **Ease of Use:** 8.3/10 (Category avg: 9.3/10)

**Who Is the Company Behind RemoteVS?**

- **Seller:** [RemoteVS](https://www.g2.com/sellers/remotevs)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business





### 15. [Customer Interaction Platform](https://www.g2.com/products/customer-interaction-platform/reviews)
IrisCX uses smart video to resolve consumer problems faster. Our customer interaction platform allows consumers to either self-assess their issue, schedule a time to talk to a service expert or show a service expert what their concern is to receive help in real-time. Built for enterprise, our platform captures data in a consumer self-help environment. Home product companies get insights into how consumers choose, set-up and support their products. Using data and analytics from recorded sessions, home product companies can provide a better customer experience by helping consumers on demand and build better products by engineering out common problems.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1

**Who Is the Company Behind Customer Interaction Platform?**

- **Seller:** [IrisCX](https://www.g2.com/sellers/iriscx)
- **Year Founded:** 2018
- **HQ Location:** Calgary, CA
- **LinkedIn® Page:** http://www.linkedin.com/company/iriscx (11 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of Customer Interaction Platform?

**"[Benefits and cons of the platform](https://www.g2.com/survey_responses/customer-interaction-platform-review-8483984)"**

**Rating:** 5.0/5.0 stars
*— Vaibhav V.*

[Read full review](https://www.g2.com/survey_responses/customer-interaction-platform-review-8483984)

---



### 16. [GroundCam](https://www.g2.com/products/groundcam/reviews)

**Who Is the Company Behind GroundCam?**

- **Seller:** [GroundCam](https://www.g2.com/sellers/groundcam)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)






### 17. [Onremote AG](https://www.g2.com/products/onremote-ag/reviews)
AR Powered Visiual Remote Assistance Onremote is visual remote assistance and collaboration platform powered by AR technology that enables companies to create faster and cheaper solutions to remote support cases.



**Who Is the Company Behind Onremote AG?**

- **Seller:** [Onremote AG](https://www.g2.com/sellers/onremote-ag)
- **Year Founded:** 2021
- **HQ Location:** Zürich, CH
- **LinkedIn® Page:** http://www.linkedin.com/company/onremote-ag (5 employees on LinkedIn®)






### 18. [VideoCX.io](https://www.g2.com/products/videocx-io/reviews)
VideoCX.io is an enterprise-grade video platform specializing in Video KYC and Video Banking solutions, trusted by over 60 companies in the BFSI sector and onboarding 2.2 million customers monthly using Video KYC, facilitating customer credit verification, policy servicing, and more.



**Who Is the Company Behind VideoCX.io?**

- **Seller:** [VideoCX.io](https://www.g2.com/sellers/videocx-io)
- **Year Founded:** 2016
- **HQ Location:** Pune, IN
- **LinkedIn® Page:** https://www.linkedin.com/company/videocx (44 employees on LinkedIn®)







## What Is Remote Video Support Software?

[Customer Service Software](https://www.g2.com/categories/customer-service)

## What Software Categories Are Similar to Remote Video Support Software?

- [Remote Support Software](https://www.g2.com/categories/remote-support)
- [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools)