--- title: Help Lightning Reviews meta_title: 'Help Lightning Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 67 reviews by the users' company size, role or industry to find out how Help Lightning works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 67 scale: '5' date_modified: '2026-08-07' parent_category: name: Augmented Reality url: https://www.g2.com/categories/augmented-reality --- # Help Lightning Reviews **Vendor:** Help Lightning **Category:** [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools) **Average Rating:** 4.8/5.0 **Total Reviews:** 67 ## About Help Lightning Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. This cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin. Learn more at helplightning.com. ## Help Lightning Pros & Cons **What users like:** - Users commend the **ease of use** of Help Lightning, making remote support accessible and efficient for everyone. (7 reviews) - Users commend the **exceptional customer support** from Help Lightning, enhancing their team's efficiency and user experience. (5 reviews) - Users value the **screen sharing feature** of Help Lightning for its effectiveness in guiding and troubleshooting efficiently. (4 reviews) - Users praise Help Lightning for its **reliability** and effectiveness, noting its ability to quickly resolve customer issues. (3 reviews) - Users benefit from **effective team collaboration** through Help Lightning, enhancing support and ensuring quicker issue resolutions. (3 reviews) - Easy Access (2 reviews) - Intuitive (2 reviews) - Users appreciate the **remote support capabilities** of Help Lightning, enhancing assistance with real-time visual interaction and guidance. (2 reviews) - Users appreciate the **security of customer data** with Help Lightning, enhancing trust and peace of mind. (2 reviews) - Users appreciate the **high service quality** of Help Lightning, finding it efficient and incredibly easy to use. (2 reviews) **What users dislike:** - Users often face **delay issues** such as slow video downloads and connection drops during troubleshooting sessions. (4 reviews) - Users experience **connectivity issues** , especially with multiple participants, causing disruptions during sessions. (3 reviews) - Users frequently experience **disconnections and time limitations** with screen sharing, leading to confusion and frustration. (3 reviews) - Users frequently face **screen resolution issues** , with blackouts and disconnections hindering effective screen sharing. (2 reviews) - Users experience **connectivity drops** and find the data visuals on the admin platform lacking in detail. (1 reviews) - Users experience **audio issues** with Help Lightning, including lag and freezing during sessions. (1 reviews) - Users experience **connection issues** that make it difficult to initiate calls and can lead to disconnections during troubleshooting. (1 reviews) - Control Issues (1 reviews) - Login Issues (1 reviews) - Mobile App Issues (1 reviews) ## Help Lightning Reviews ### 1. Innovative Virtual Support, Now with Improved Multi-User Connections **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Help Lightning?** Very user-friendly! Over the years, Help Lighting has been very innovative in its capabilities, trying to find outside the box ways of assisting in virtual support. It has been very helpful in completing tasks with our customers when we cannot be there in person. **What do you dislike about Help Lightning?** I have had difficulties connecting, especially with three or more people. Though, this has improved significantly! **What problems is Help Lightning solving and how is that benefiting you?** We are resolving issues faster, and finding root causes before spending the money to travel to our customers, sometimes very last-minute. ### 2. Great instant support making the job more efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Help Lightning?** Live annotations features which is different from other apps **What do you dislike about Help Lightning?** Sometimes the connectivity drops because of signal so it seems it uses a high bandwidth The data visuals on the admin platform are not very detailed **What problems is Help Lightning solving and how is that benefiting you?** No need to travel because I can provide instant support ### 3. Good tool, but experience can be better **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Help Lightning?** To be able to assist users through their camera or their screen to help them resolve their issues with a better and interactive guidence **What do you dislike about Help Lightning?** The situation where the screen sharing gets disconnected from time to time and users have to reconnect and sometimes users don't understand how to do it again. **What problems is Help Lightning solving and how is that benefiting you?** To be able to be connected with the user through video and makes resolving tech issues so much better, like checking cable connections, network issues, hardware situations, and others. ## Help Lightning Discussions - [What is your biggest aim in producing this application ?](https://www.g2.com/discussions/52118-what-is-your-biggest-aim-in-producing-this-application) - 1 comment, 1 upvote - [Have you experienced connection issues in some countries?](https://www.g2.com/discussions/50229-have-you-experienced-connection-issues-in-some-countries) - 1 comment, 1 upvote - [View Help Lightning pricing details and edition comparison](https://www.g2.com/products/help-lightning/reviews?filters%5Bsentiment_snippet%5D=2012209&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+08%3A40%3A21+-0500&secure%5Bsession_id%5D=f1672b82-8a78-4f80-b634-ed31465bac4e&secure%5Btoken%5D=15de9c27bc920c57b318764237ab4e06ddeab09591f40b0c7dba051ddda86311&format=llm_user) ## Help Lightning Integrations - [ServiceNow App Engine](https://www.g2.com/products/servicenow-app-engine/reviews) ## Help Lightning Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Content** - Guided Processes - Video - Content Management **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Real-Time Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling **Remote Support** - Video chat - Live text chat - Ticket submitting **Remote Support - Remote Video Support** - Video Control - Live Feed - Video Interaction **Product Creation** - Deployment - Collaborate - Tag **Meeting Coordination** - Scheduling - Video Call Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording - Call Recording - Event Scheduling **Hardware Integration** - Mobile phones - AR glasses - Tablets **Content - Remote Video Support** - Content Management - Instruction **Data Storage & Management** - IoT Data - Hardware - Scan **Software Type** - Mobile - Browser Application - Desktop Application **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Content** - Guided content - Content management - AR annotations **Platform - Remote Video Support** - Omni-channel - Self-Service - Usability **Security** - Data Encryption - Compliance **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Additional Functionality** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **Performance** - Reporting **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics ## Top Help Lightning Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,046 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (699 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,082 reviews)