--- title: Help Desk Premier Reviews meta\_title: 'Help Desk Premier Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 11 reviews by the users' company size, role or industry to find out how Help Desk Premier works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 11 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Help Desk Premier Reviews & Product Details Help Desk Software * * * Seller [Help Desk Software](https://www.g2.com/sellers/help-desk-software) Discussions [Help Desk Premier Community](https://www.g2.com/products/help-desk-premier/discuss) Show More ## Pricing Pricing provided by Help Desk Premier. ### $1,995 [ View More Pricing Information ](https://www.g2.com/products/help-desk-premier/pricing) ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Gladly](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gladly") Gladly 4.7/5(1,114) ](https://www.g2.com/products/gladly/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,833) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/help-desk-premier/competitors/alternatives) ## User Insights Average based on 11 real user reviews. [Log in to unlock pricing and user insights](/login) ![Manickam D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manickam D.") MD Manickam D. HR Manager Staffing and Recruiting Enterprise (\> 1000 emp.) 11/14/2023 "Best Help Desk Software" 5/5 What do you like best about Help Desk Premier? Help desk software is useful for identify the someone help centre and some safe zone. Review collected by and hosted on G2.com. What do you dislike about Help Desk Premier? Sometimes any network issue to be not connected help desk center at that situation otherwise is okey the software Review collected by and hosted on G2.com. What problems is Help Desk Premier solving and how is that benefiting you? Ticket Management. No issues slip through the cracks with Help Desk Premier. Review collected by and hosted on G2.com. Show More 11/15/2024 Validated ReviewerIncentivizedSource: G2 invite ![Murtaza J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Murtaza J.") MJ Murtaza J. IT Tech Lead and IT Support Engineer Information Services Mid-Market (51-1000 emp.) 11/18/2023 "Useful for IT professionals and for normal users." 4/5 What do you like best about Help Desk Premier? Help Desk Premier is good tool a web based software for registering all IT issues. Its easy for a normal user to register their IT issues and after registering the ticket it will go to IT team and it will assign to engineers and they will work on it. Help Desk Premier strem line the IT process and helps us in crystal clear view. using this software is ease and it easily integrate with any IT infrastructure. When we need help we can contact there customer support, they are helpfull and support us properly till our issue resolves. After buying this tool its easy to implement and to learn, GUI is user friendly and there are many modules to explore. There are lots of features that its suitable for all companies and matches all IT infrastructure. We use Helpdesk Premier daily for our work. Review collected by and hosted on G2.com. What do you dislike about Help Desk Premier? As per the features its good. Only while intregating we faced little challenges. Prices should be little less. Review collected by and hosted on G2.com. What problems is Help Desk Premier solving and how is that benefiting you? Helpdesk Premier helps us in streamlining the IT process, it helps us in ticket management. We manage our IT Incidents through Helpdesk Premier and It helps us in presenting the proper IT report to management as well. It benefit us in many ways and makes easy to showcase our work across organization. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Vanshika B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vanshika B.") VB Vanshika B. Social media manager Small-Business (50 or fewer emp.) 12/19/2023 "When technology meets tradition, Customer service is made better" 4/5 What do you like best about Help Desk Premier? Help Desk is a revolutionary tool that helps manage the entire CRM process in an efficient and effective manner. It is really easy to get started with, the customer support is very prompt and helpful throughout. It is also easy to integrate it with other existing systems in your organisation to deliver quality work to your clients. Review collected by and hosted on G2.com. What do you dislike about Help Desk Premier? The software can be made better by adding onto the number of features that are available to users. With advanced features, it can transform into the ultimate CRM software Review collected by and hosted on G2.com. What problems is Help Desk Premier solving and how is that benefiting you? It helps to provide the necessary customer support and manage the customer experience and retention process at an affordable price from the comfort of your home. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![P Kalai S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "P Kalai S.") PS P Kalai S. Social media Analyst Small-Business (50 or fewer emp.) 11/15/2023 "Technical support" 4/5 What do you like best about Help Desk Premier? The help desk is a centralized location where clients, staff members, or both can get assistance, knowledge, and solutions. It simplifies the communication process between users and support teams by serving as a single point of contact. It is customer support friendly and easy to implement. Review collected by and hosted on G2.com. What do you dislike about Help Desk Premier? One cannot use it very frequently. It the numerous features. Review collected by and hosted on G2.com. What problems is Help Desk Premier solving and how is that benefiting you? Help Desk Premier helps to resolve and also gives a path to efficient issue resolution. Help desk software helps in organizing and prioritizing support requests through a ticketing system. This can lead to quicker identification and resolution of issues in order to get things in a scheduled time period. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RR Richard R. Mid-Market (51-1000 emp.) 11/14/2023 "Help Desk Premier Review" 4.5/5 What do you like best about Help Desk Premier? It's is so simple to learn and in just few minutes to run in the cloud. We've answer all questions and help our users to solve issues with this brilliant app. Help Desk Premier save our time and energy. Review collected by and hosted on G2.com. What do you dislike about Help Desk Premier? It has all feature that we need, maybe if price has been decreased, it will be more useful. Review collected by and hosted on G2.com. What problems is Help Desk Premier solving and how is that benefiting you? Save our time and energy because answering emails and tickets need more resources but with Help Desk Premier we can do it everyday without any stress. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Suresh Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suresh Y.") SY Suresh Y. Employment Coach Human Resources Small-Business (50 or fewer emp.) 12/20/2023 "Help Desk Premier Review" 3/5 What do you like best about Help Desk Premier? It is a Service Desk platform where we can raise tickets, escalations, resolutions, etc. It is a good ticket handling system. Review collected by and hosted on G2.com. What do you dislike about Help Desk Premier? Ensure timely resolution of tickets raised, maintain on-time customer support, and implement an escalation system to keep customers informed about the progress of their tickets. Review collected by and hosted on G2.com. What problems is Help Desk Premier solving and how is that benefiting you? This has greatly helped in resolving the ticketing system by creating service requests, managing the escalation process, and resolving issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AP Astrid P. Digital Marketing Analyst Small-Business (50 or fewer emp.) 11/14/2023 "Good to keep track of tickets" 4.5/5 What do you like best about Help Desk Premier? I like the fact that you can keep track of everything, we did not have software on our company so having help desk improved so much the workflow of the company and employees Review collected by and hosted on G2.com. What do you dislike about Help Desk Premier? overall is was a good experience but we needed to customize according to our needs but I understand it can be difficult to make changes for a company, considering that we are small Review collected by and hosted on G2.com. What problems is Help Desk Premier solving and how is that benefiting you? I haven't seen any major problem or issue Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") IC Verified User in Consumer Services Mid-Market (51-1000 emp.) 11/27/2023 "Efficiency Boosted" 4.5/5 What do you like best about Help Desk Premier? It has user-friendly interface and easy to setup. It allows us to customize and tailor fit as per the specific business needs. Also, it has efficient ticket management system which streamlines handling of customer queries, assigning, tracking, and resolving tickets effectively. Review collected by and hosted on G2.com. What do you dislike about Help Desk Premier? It has limitations on integrations with third party tools. Review collected by and hosted on G2.com. What problems is Help Desk Premier solving and how is that benefiting you? It aims to streamline and enhance customer support operations where it centralizes incoming customer queries, issues, or tickets into a single platform. This help teams to effectively manage and prioritize these tickets, ensuring timely responses and resolutions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jerryton S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerryton S.") JS Jerryton S. Senior Product Marketing Mid-Market (51-1000 emp.) 12/24/2023 "Best platform to solve customer issues" 5/5 What do you like best about Help Desk Premier? It has tons of features it helps us to resolve requests faster Review collected by and hosted on G2.com. What do you dislike about Help Desk Premier? Nothing, it is the best help desk platform as far I know Review collected by and hosted on G2.com. What problems is Help Desk Premier solving and how is that benefiting you? It increases efficiency of my support team Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![satish j.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "satish j.") SJ satish j. Test Engineer Information Technology and Services Small-Business (50 or fewer emp.) 11/14/2023 "Very nice tool for customer support" 5/5 What do you like best about Help Desk Premier? Managing customer queries and all and time to time track Review collected by and hosted on G2.com. What do you dislike about Help Desk Premier? Sometime takes time to load and all there are awesome feature Review collected by and hosted on G2.com. What problems is Help Desk Premier solving and how is that benefiting you? It helps in serving support to end user and very time saving feature are available Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Help Desk Premier? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Help Desk Premier ](https://www.g2.com/products/help-desk-premier/discussions/new) GU Guest User What is Help Desk Premier used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-help-desk-premier-used-for) GU Guest User What is Help Desk Premier used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/help-desk-premier-what-is-help-desk-premier-used-for) [ View all Discussions ](https://www.g2.com/products/help-desk-premier/discuss) ## Pricing Options Pricing provided by Help Desk Premier. ### $1,995 [ View More Pricing Information ](https://www.g2.com/products/help-desk-premier/pricing) ## Work at Help Desk Software? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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