We were moving from Zendesk to Intercom and needed to ensure that we got +10 years of data over to Intercom. All of this, while ensuring that the data was structured correctly, was easy and simple to do with their tool.

We got a very nice demo before we committed and it gave us confidence that the tool would provide what we needed.

Additionally, their support has been great. We were actively using Intercom while the migration was going on, so we had to be very careful of what we did and when we did it.

This also meant them providing support over the weekends and always being fast to respond and solve any issues that happened along the way.

Now we've managed to get 70.000 tickets migrated along with companies, users, and everything else we had so it's all there in our new platform. Review collected by and hosted on G2.com.

We had 2 minor issues during the process of using their tool.

First: When preparing for the migration, you have to run a demo migration. This was not properly warned and started when we didn't expect it to. And due to us actively using the platform we were migrating to, it resulted in automations running in the platform and customers getting confused by emails about very old tickets they had. So a bit of warning before the demo migration starting would be nice.

Second: It ended up creating duplicate companies, although it shouldn't have. But after we had identified these, the team helped us by fixing this problem, so really it was only a minor hiccup that was resolved nicely in the end. Review collected by and hosted on G2.com.

Amazing technical Customer Support team who worked really hard to communicate with us and sanity check our data mappings and logic for the migration. If I wasn't sure on whether a field would migrate or not, they were really good about explaining to me what could and could not be done based on the configurations.

Additionally, our project changed hands a couple of times and the window to complete the migration was becoming more time-sensitive. When this became apparent, Ira jumped in to help us across the finish line on-time.

Big shout-out to Ira and Yaroslav for making it as easy as possible to complete this migration into a new system for our team through both email and video calls. They were so easy and enjoyable to work with. Ira made sure the data looked how we needed it to look and even ensured we were able to migrate over the records that were dropped in the first batch. Elvira was also extremely communicative and helpful via their chat when I was monitoring the migration progress in their platform.

Thank you for such a great experience! Review collected by and hosted on G2.com.

Everything went as smoothly as humanly possible once we were able to work in real time together. The team is in a different timezone than our team, but they were very generous with call availability on their calendar. They were also extremely responsive via email, so this wasn't such a blocker in the early stages of exchanging data mappings. We were still able to communicate asynchronously.

We had a unique situation where we needed to complete the migration urgently, and due to the time difference, we kicked off the customizations and testing the migration calls at 3 am local time. However, this was an enjoyable experience for me since the team was so easy to work with. Once the team became aware of the time-sensitivity, they helped prioritize us with real-time troubleshooting working sessions to get the migration across the finish line. Under different circumstances, we probably would have been able to schedule around the time difference earlier. I would still use Help Desk Migration Services again, even with the timezone difference, because the quality of their work is top tier.

Thank you for helping us! Review collected by and hosted on G2.com.

Extremely straightforward process that worked very smoothly. Just matched up a few fields and said what to do with the blanks and the migration started running extremely smoothly. A member of staff stayed in touch with me throughout the process to make sure that it went smoothly. Very impressed. Review collected by and hosted on G2.com.

There wasnt really anything to dislike except maybe that it didnt bring time over from Freshservice? Review collected by and hosted on G2.com.

Quick responses from reps to answer your questions and address your unique needs. Found the prep really thurough and the migration it self very seamless. Review collected by and hosted on G2.com.

Sometimes I wish I could've just hopped on a call with someone and gotten it over with. But maybe I could have and just didn't realize it. Review collected by and hosted on G2.com.

Application capabilities (easy to use + easy to intergrate) and incredibly supportive sales and technical team. Review collected by and hosted on G2.com.

Nothing really. There were times when the migration was suspended but that was either because of Google or Fresh Desk. Review collected by and hosted on G2.com.

What I appreciate most about Help Desk Migration Services is the platform’s inherent ease of use. The user interface is intuitive, making navigation and operation straightforward even for those not deeply technical. This ease of use extends into their implementation process, which is streamlined to minimize downtime and the learning curve typically associated with migration between complex systems like Zendesk and Jira Service Management.

The customer support provided is exemplary; they are not just quick to respond but also deeply knowledgeable, ensuring that any query or hiccup is addressed with competence and clarity. This level of support is a cornerstone of their service, instilling confidence throughout the migration process.

In terms of features, Help Desk Migration offers a comprehensive suite that attends to various migration needs. From preserving ticket and customer data integrity to ensuring that organizational structures within the help desk are accurately replicated, the breadth of features available is impressive. Each feature is designed with the end-user in mind, ensuring that the full spectrum of data migration needs is covered.

Lastly, the ease of integration stands out. The Signature package, which I used, facilitated a harmonious integration between Zendesk and Jira Service Management. It's evident that Help Desk Migration has invested significantly in ensuring their tool can seamlessly link with a wide range of systems, which reflects the flexibility and adaptability of their solutions.

All in all, the blend of user-centric design, robust feature set, exceptional customer support, and seamless integration capabilities makes Help Desk Migration Services a top-tier choice for any organization looking to transition between help desk platforms. Review collected by and hosted on G2.com.

The primary drawback I found with Help Desk Migration Services was that their Jira Service Management migration is limited to mapping data to only one issue type. This is a significant constraint for organizations that rely on Jira's capability to handle multiple issue types for different workflows and tasks. Post-migration, it required additional effort to categorize the tickets correctly, adding an extra step that could ideally be handled during the migration process itself. Despite the smoothness of the overall migration, this aspect could be improved for an even more streamlined experience. Review collected by and hosted on G2.com.

Very usefull service, saved much time and money. The support team is great, helped a lot. Review collected by and hosted on G2.com.

A little more features I needed like migration of request type Review collected by and hosted on G2.com.

Extremely responsive and professional team.

The product is easy to use

Customer support was proactive during the migration

All in all recommended service if you need to migrate your data from your old ITSM solution Review collected by and hosted on G2.com.

The amount of sales messages I received after I completed the demo was a little bit too much Review collected by and hosted on G2.com.

We migrated an archive of tens of thousands of tickets using Help Desk Migration. The tool was easy to use, and the setup steps are well documented! We most appreciated how responsive their support team was; they provided a lot of help and accommodation for our specific requirements.

We splurged for the top-tier support package and it was well worth it. Lightning-fast responses, and they were also able to fix some mapping errors (our fault) in-flight. Review collected by and hosted on G2.com.

It would be nice to have an estimated time of completion show up on the tool.

Specifically for Jira, the documentation should mention that you should turn off all automations during the migration to avoid unnecessary notifications. Review collected by and hosted on G2.com.

Very simple to use, understand, and hook up. I liked seeing a sample transfer before commiting to payment. Their team was very accesible to help with questions about pricing and setup and helped me simplify the process I had overcomplicated. Review collected by and hosted on G2.com.

When changes were made to the integration settings, It made me re-run the trial. It was a little annoying since I was just ready to run the full process Review collected by and hosted on G2.com.