--- title: Help Desk Migration Services Reviews meta\_title: 'Help Desk Migration Services Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 184 reviews by the users' company size, role or industry to find out how Help Desk Migration Services works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 184 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Cloud Data Integration url: https://www.g2.com/categories/cloud-data-integration --- ### Help Desk Migration Services Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **extremely user-friendly interface** of Help Desk Migration Services, making migration smooth and hassle-free. [(13 mentions)](https://www.g2.com/products/help-desk-migration-services/reviews?filters%5Bsentiment_snippet%5D=1575756&qs=pros-and-cons#reviews) Users value the **responsive customer support** which ensures a smooth migration process and effective problem resolution. [(11 mentions)](https://www.g2.com/products/help-desk-migration-services/reviews?filters%5Bsentiment_snippet%5D=1575915&qs=pros-and-cons#reviews) Users value the **migration ease** of Help Desk Migration Services, enjoying a fast and straightforward transition process. [(10 mentions)](https://www.g2.com/products/help-desk-migration-services/reviews?filters%5Bsentiment_snippet%5D=1576011&qs=pros-and-cons#reviews) Users appreciate the **easy setup** of Help Desk Migration Services, finding it straightforward and user-friendly for seamless transitions. [(7 mentions)](https://www.g2.com/products/help-desk-migration-services/reviews?filters%5Bsentiment_snippet%5D=1576053&qs=pros-and-cons#reviews) Users appreciate the **time-saving capabilities** of Help Desk Migration Services, making transitions quick and effortless. [(5 mentions)](https://www.g2.com/products/help-desk-migration-services/reviews?filters%5Bsentiment_snippet%5D=2025948&qs=pros-and-cons#reviews) Users note that **slow migration times** can be frustrating due to API limits and additional costs for upgrades. [(3 mentions)](https://www.g2.com/products/help-desk-migration-services/reviews?filters%5Bsentiment_snippet%5D=1575792&qs=pros-and-cons#reviews) Users find the **extra costs** associated with migration, such as upgrades and fees, to be a significant drawback. [(2 mentions)](https://www.g2.com/products/help-desk-migration-services/reviews?filters%5Bsentiment_snippet%5D=1575998&qs=pros-and-cons#reviews) Users face challenges with **data duplication** during migration, necessitating extra tools for cleanup and management. [(1 mentions)](https://www.g2.com/products/help-desk-migration-services/reviews?filters%5Bsentiment_snippet%5D=2441343&qs=pros-and-cons#reviews) Users find the service **expensive for additional fields** needed, impacting the overall value of Help Desk Migration Services. [(1 mentions)](https://www.g2.com/products/help-desk-migration-services/reviews?filters%5Bsentiment_snippet%5D=1576066&qs=pros-and-cons#reviews) Users feel the interface suffers from **information deficiency** , making it cluttered and harder to navigate. [(1 mentions)](https://www.g2.com/products/help-desk-migration-services/reviews?filters%5Bsentiment_snippet%5D=1575739&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Help Desk Migration Services ##### 1. Ease of Use Users appreciate the **extremely user-friendly interface** of Help Desk Migration Services, making migration smooth and hassle-free. [ See 13 mentions ](https://www.g2.com/products/help-desk-migration-services/reviews?filters%5Bsentiment_snippet%5D=1575756&qs=pros-and-cons#reviews) See Related User Reviews ![Noam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noam B.") NB Noam B. 4.5/5 "Intuitive, Fast, and Highly Recommended" What do you like about Help Desk Migration Services? I like that Help Desk Migration Services is very intuitive, simple, accurate, and quick. It saves a lot of time and makes the transition to a new syst ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") T Verified User Mid-Market (51-1000 emp.) 4.0/5 "Effortless Zendesk Migration—Fast and Straightforward" What do you like about Help Desk Migration Services? I needed to migrate a single Zendesk help center brand to another, and this tool turned out to be precisely what I needed. The migration process was s ##### 2. Customer Support Users value the **responsive customer support** which ensures a smooth migration process and effective problem resolution. [ See 11 mentions ](https://www.g2.com/products/help-desk-migration-services/reviews?filters%5Bsentiment_snippet%5D=1575915&qs=pros-and-cons#reviews) See Related User Reviews ![Alex W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex W.") AW Alex W. Mid-Market (51-1000 emp.) 5.0/5 "Free Demo Migrations and Super-Responsive Support" What do you like about Help Desk Migration Services? Free demo migrations help validate the product and very responsive support helps you make the most of it. ![John S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John S.") JS John S. Mid-Market (51-1000 emp.) 5.0/5 "Broad Platform Support, Up-to-Date Docs, and Excellent Technical Support" What do you like about Help Desk Migration Services? They support a broad range of platforms. Their documentation for supported platforms is always up-to-date. Their technical support is excellent. Their ##### 3. Migration Ease Users value the **migration ease** of Help Desk Migration Services, enjoying a fast and straightforward transition process. [ See 10 mentions ](https://www.g2.com/products/help-desk-migration-services/reviews?filters%5Bsentiment_snippet%5D=1576011&qs=pros-and-cons#reviews) See Related User Reviews ![Alex W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex W.") AW Alex W. Mid-Market (51-1000 emp.) 5.0/5 "Free Demo Migrations and Super-Responsive Support" What do you like about Help Desk Migration Services? Free demo migrations help validate the product and very responsive support helps you make the most of it. ![Noam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noam B.") NB Noam B. 4.5/5 "Intuitive, Fast, and Highly Recommended" What do you like about Help Desk Migration Services? I like that Help Desk Migration Services is very intuitive, simple, accurate, and quick. It saves a lot of time and makes the transition to a new syst ##### 4. Easy Setup Users appreciate the **easy setup** of Help Desk Migration Services, finding it straightforward and user-friendly for seamless transitions. [ See 7 mentions ](https://www.g2.com/products/help-desk-migration-services/reviews?filters%5Bsentiment_snippet%5D=1576053&qs=pros-and-cons#reviews) See Related User Reviews ![Noam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noam B.") NB Noam B. 4.5/5 "Intuitive, Fast, and Highly Recommended" What do you like about Help Desk Migration Services? I like that Help Desk Migration Services is very intuitive, simple, accurate, and quick. It saves a lot of time and makes the transition to a new syst ![Adam W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam W.") AW Adam W. Mid-Market (51-1000 emp.) 4.0/5 "Effortless Data Migration with Stellar Support" What do you like about Help Desk Migration Services? I like the proactive support that Help Desk Migration Services provides. I also appreciate the easy step-by-step process for handling imports, which d ##### 5. Time-saving Users appreciate the **time-saving capabilities** of Help Desk Migration Services, making transitions quick and effortless. [ See 5 mentions ](https://www.g2.com/products/help-desk-migration-services/reviews?filters%5Bsentiment_snippet%5D=2025948&qs=pros-and-cons#reviews) See Related User Reviews ![Noam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noam B.") NB Noam B. 4.5/5 "Intuitive, Fast, and Highly Recommended" What do you like about Help Desk Migration Services? I like that Help Desk Migration Services is very intuitive, simple, accurate, and quick. It saves a lot of time and makes the transition to a new syst DP David P. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Ticket Migration, No Issues at All" What do you like about Help Desk Migration Services? I appreciate how straightforward the setup process was with Help Desk Migration Services. Using a CSV file to upload my data was remarkably easy, whic ### 5 Cons or Disadvantages of Help Desk Migration Services ##### 1. Slow Migration Users note that **slow migration times** can be frustrating due to API limits and additional costs for upgrades. [ See 3 mentions ](https://www.g2.com/products/help-desk-migration-services/reviews?filters%5Bsentiment_snippet%5D=1575792&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Migration with User-Friendly Setup" What do you dislike about Help Desk Migration Services? The duration of the migration depends on the API limits set by your accounts on both platforms. If your limits are low or restricted to daily quotas, ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Extremely easy to use tool, backed by prompt & professional support. Highly recommend!" What do you dislike about Help Desk Migration Services? Lacked some features migrating to Zendesk Guide (e.g., being able to choose visibility, comments status etc.). Charged for folders/sections that alre ##### 2. Extra Costs Users find the **extra costs** associated with migration, such as upgrades and fees, to be a significant drawback. [ See 2 mentions ](https://www.g2.com/products/help-desk-migration-services/reviews?filters%5Bsentiment_snippet%5D=1575998&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Migration with User-Friendly Setup" What do you dislike about Help Desk Migration Services? The duration of the migration depends on the API limits set by your accounts on both platforms. If your limits are low or restricted to daily quotas, ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Extremely easy to use tool, backed by prompt & professional support. Highly recommend!" What do you dislike about Help Desk Migration Services? Lacked some features migrating to Zendesk Guide (e.g., being able to choose visibility, comments status etc.). Charged for folders/sections that alre ##### 3. Data Duplication Users face challenges with **data duplication** during migration, necessitating extra tools for cleanup and management. [ See 1 mentions ](https://www.g2.com/products/help-desk-migration-services/reviews?filters%5Bsentiment_snippet%5D=2441343&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") T Verified User Mid-Market (51-1000 emp.) 4.0/5 "Effortless Zendesk Migration—Fast and Straightforward" What do you dislike about Help Desk Migration Services? The demo process went smoothly overall, but I overlooked reversing a few demos before the migration. As a result, I ended up with several artifacts th ##### 4. Expensive Users find the service **expensive for additional fields** needed, impacting the overall value of Help Desk Migration Services. [ See 1 mentions ](https://www.g2.com/products/help-desk-migration-services/reviews?filters%5Bsentiment_snippet%5D=1576066&qs=pros-and-cons#reviews) See Related User Reviews ![Brett C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brett C.") BC Brett C. Mid-Market (51-1000 emp.) 5.0/5 "Helpful and very responsive" What do you dislike about Help Desk Migration Services? If you aren't using specific Halo fields, you will need to pay for additional fields to be added. For the most part, I was able to use Rules within Ha ##### 5. Information Deficiency Users feel the interface suffers from **information deficiency** , making it cluttered and harder to navigate. [ See 1 mentions ](https://www.g2.com/products/help-desk-migration-services/reviews?filters%5Bsentiment_snippet%5D=1575739&qs=pros-and-cons#reviews) See Related User Reviews ![Adam W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam W.") AW Adam W. Mid-Market (51-1000 emp.) 4.0/5 "Effortless Data Migration with Stellar Support" What do you dislike about Help Desk Migration Services? I think the user interface could be cleaner and include less information. ![Nataša .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nataša .") N Nataša . Client Support Manager Small-Business (50 or fewer emp.) 12/7/2021 "Amazing product, great support team, seamless and swift migration (Jira Service Mgmt -\> Zendesk)" 5/5 What do you like best about Help Desk Migration Services? UI Ease of use Support Features Response and resolution time Knowledgeable and helpful team The quality outcome Team accountability and big pic view of the things Team thinking ahead and understanding your questions and challenges Review collected by and hosted on G2.com. What do you dislike about Help Desk Migration Services? Not applicable. Very powerful tool. Nothing I disliked, I am more than happy. Review collected by and hosted on G2.com. Recommendations to others considering Help Desk Migration Services: If you need migration from JIRA to Zendesk, go with this product and team. I am more than impressed with the result's quality and their professionalism and knowledge. Review collected by and hosted on G2.com. What problems is Help Desk Migration Services solving and how is that benefiting you? Jira to Zendesk Migration of historical and existing data This tool saved me so much time and spared me headaches with other vendors who sell what they don't have (I've been struggling for 2 months, and these guys sorted it all out during 2 calls. This team knows what they are doing! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DK Daniel K. CEO Small-Business (50 or fewer emp.) 10/28/2021 "Great service and response time" 5/5 What do you like best about Help Desk Migration Services? The system is automated and allows you to migrate without having to wait on them. We had one error during the final migration process, which was manually resolved by them within 5 minutes. Review collected by and hosted on G2.com. What do you dislike about Help Desk Migration Services? Too bad that inlined images are not included by default and have a hefty fee to get migrated. Review collected by and hosted on G2.com. What problems is Help Desk Migration Services solving and how is that benefiting you? We have migrated from Kayako to Freshdesk. We have been looking to migrate to Freshdesk for a while, however, they did not meet our requirements until now. And Kayako, well. It says enough that they are using Zendesk to offer support to their Kayako customers :-) The migration tool allowed us to migrate quickly and made the whole transition a good experience. It also allows us to retain most communication with our customers, which is a must have in our field. Our customers use past tickets to find the solutions suitable to their specific situation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AW Agus W. Head of Operation Mid-Market (51-1000 emp.) 11/3/2021 "Very Good Migration tools and Very good support" 5/5 What do you like best about Help Desk Migration Services? The migration process and the support, I have use HDM twice to migrate from our older support desk to the new one, this year is the 2nd time we use HDM, the result and support are good, last year support was slightly better than this year but still good :), knowledge of support team is very good! Review collected by and hosted on G2.com. What do you dislike about Help Desk Migration Services? None, but perhaps improve the mapping fields, and try to adopt few possible options to accommodate the migration to most popular help desk to get better resultl on the migrated database. Review collected by and hosted on G2.com. Recommendations to others considering Help Desk Migration Services: if you have the plan to migrate your help desk to another system and need help on the database migration, HDM is highly recommended, professional, timely support, easy to use, customization is possible as well. Review collected by and hosted on G2.com. What problems is Help Desk Migration Services solving and how is that benefiting you? We are migrating one of our office from other helpdesk to the one that we are using Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") CC Verified User in Computer Software Enterprise (\> 1000 emp.) 8/11/2022 "Migration from Freshdesk to Jira painless" 4.5/5 What do you like best about Help Desk Migration Services? Easy to configure. You only need admin credentials in both platforms, set the mapping and run your migration. Review collected by and hosted on G2.com. What do you dislike about Help Desk Migration Services? Sometimes the migration process fails and you need to contact support to fix it because you don't have logs where see what was the issue. Review collected by and hosted on G2.com. What problems is Help Desk Migration Services solving and how is that benefiting you? Ready-made tool for migrating from Freshdesk to Jira. It avoids have to develop one. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Mohammad Ali T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammad Ali T.") MT Mohammad Ali T. Software Engineer Mid-Market (51-1000 emp.) 2/8/2022 "Using Help Desk Migration for importing tickets to Zendesk from a CSV file is awesome" 4.5/5 What do you like best about Help Desk Migration Services? Easy to use the service and ability to make a demo migration to check the tickets Review collected by and hosted on G2.com. What do you dislike about Help Desk Migration Services? It needs more documentation to guide clients step by step for preparing their files Review collected by and hosted on G2.com. Recommendations to others considering Help Desk Migration Services: I used Help Desk Migration to import our old tickets to Zendesk from a CSV file. It's awesome and Easy to use. The ability to check the tickets with demo migrate before starting the final migration is great. I am sure I would spend lots of time if I used other methods. Review collected by and hosted on G2.com. What problems is Help Desk Migration Services solving and how is that benefiting you? Quickly import our old tickets to Zendesk from a CSV file Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Edward A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edward A.") EA Edward A. Founder Small-Business (50 or fewer emp.) 1/18/2022 "Save time moving your knowledge base" 4/5 What do you like best about Help Desk Migration Services? Automated tool for your to test the migration. So you see some articles moved before you proceed for payment. Support is fast when the migration hit a wall and support was proactive. Review collected by and hosted on G2.com. What do you dislike about Help Desk Migration Services? As mentioned, auto migration hit a wall. So auto migration did not complete. But once launched a support ticket, was resolve my tech team after live chat. So overall experience was good. Review collected by and hosted on G2.com. What problems is Help Desk Migration Services solving and how is that benefiting you? We were changing our help center between two help center solution, and we were search for a fast way to get the job done since the migration tool is not there for our choice of provider. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Steve J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve J.") SJ Steve J. Product Development Small-Business (50 or fewer emp.) 1/2/2022 "Well featured app with responsive support" 5/5 What do you like best about Help Desk Migration Services? The app interface was straightforward to use and the support team were very responsive with a custom filter I needed to apply to certain tickets. Review collected by and hosted on G2.com. What do you dislike about Help Desk Migration Services? There didn't appear to be any easy way to remove tickets that were created during the demo migration. Review collected by and hosted on G2.com. What problems is Help Desk Migration Services solving and how is that benefiting you? My goal was to transfer historical tickets and contacts from one Zendesk account to a new one. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Saiprasad M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saiprasad M.") SM Saiprasad M. Solution Engineer Enterprise (\> 1000 emp.) 5/12/2022 "It has been the easiest in terms of migrating, among many tools I have tried." 5/5 What do you like best about Help Desk Migration Services? HDM has a great Support team who helps you whenever you need them. Review collected by and hosted on G2.com. What do you dislike about Help Desk Migration Services? Users not able to see error logs, we have to depend on HDM developers Review collected by and hosted on G2.com. What problems is Help Desk Migration Services solving and how is that benefiting you? Freshdesk migration Review collected by and hosted on G2.com. Show More 5/12/2023 Validated ReviewerSource: Organic ![Michael P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael P.") MP Michael P. VP Research and Development Mid-Market (51-1000 emp.) 2/21/2022 "Excellent migration from Jira/Zendesk to Salesforce" 5/5 What do you like best about Help Desk Migration Services? Simple but powerful customisation options Review collected by and hosted on G2.com. What do you dislike about Help Desk Migration Services? Limited visibility into progress during the migration Review collected by and hosted on G2.com. What problems is Help Desk Migration Services solving and how is that benefiting you? Consolidation of business systems Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Samuel H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samuel H.") SH Samuel H. IT Manager Small-Business (50 or fewer emp.) 10/11/2021 "Helpscout to Salesforce Service Cloud Migration" 5/5 What do you like best about Help Desk Migration Services? Super easy, Yulia was fantastic. All the support team and devs were fast to respond and answer all questions quickly. They worked quickly to fix any issue that came up, usually fixed before I knew it failed. Review collected by and hosted on G2.com. What do you dislike about Help Desk Migration Services? Nothing to dislike Communication is excellent. It was just so easy. Review collected by and hosted on G2.com. Recommendations to others considering Help Desk Migration Services: Great customer support Review collected by and hosted on G2.com. What problems is Help Desk Migration Services solving and how is that benefiting you? Moving away from Helpscout that doesn't provide a way to download data to move to another platform. Review collected by and hosted on G2.com. 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