--- title: Help Desk Migration Services Reviews meta_title: 'Help Desk Migration Services Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 184 reviews by the users' company size, role or industry to find out how Help Desk Migration Services works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 184 scale: '5' date_modified: '2026-08-07' parent_category: name: Cloud Data Integration url: https://www.g2.com/categories/cloud-data-integration --- # Help Desk Migration Services Reviews **Vendor:** Relokia **Category:** [ETL Tools](https://www.g2.com/categories/etl-tools) **Average Rating:** 4.9/5.0 **Total Reviews:** 184 ## About Help Desk Migration Services Help Desk Migration by Relokia is a cloud-based, one-click data migration solution that enables secure and fast transfer of customer support data between help desk, ITSM, and knowledge base platforms. The platform supports 100+ integrations, allowing teams to migrate data between systems using a no-code Migration Wizard — without manual exports, scripts, or downtime. Key Features - Data Integrity & Historical Accuracy Help Desk Migration preserves 100% of your historical support data, including tickets and incidents, conversations, users, organizations, agents, knowledge base articles, structures, statuses, priorities, and relationships between records. All data is migrated in a consistent and auditable way, ensuring nothing is lost or altered during the transfer. - Automated Migration Wizard The intuitive Migration Wizard enables fast and accurate data transfer to platforms such as: - Zendesk - Jira Service Management - Jira Customer Service Management - Freshdesk - Freshservice - ServiceNow - Salesforce Service Cloud - HubSpot Service Hub and 100+ other platforms The entire process is automated and requires no engineering resources. - Intuitive Data Mapping Help Desk Migration allows users to map fields between the source and target platforms with full control. You can align default and custom fields, statuses, priorities, users, and other entities to match your existing workflows and reporting structure. - Enterprise-Grade Security Help Desk Migration is built for enterprise use and follows GDPR-, HIPAA-, and SOC-aligned practices. The platform operates using secure API connections and works in close partnership with major help desk vendors to ensure compliance, reliability, and data protection. - Free Demo Migration Run a free Demo Migration to validate results before committing to a full migration. The automated tool transfers up to 20 tickets or incidents from the source to the target platform, allowing you to verify data accuracy, structure, and mappings with zero risk. - Fast Data Transfer Migration speed ranges from a few minutes to several hours, depending on record volume and API rate limits of the target platform. Even large-scale migrations are optimized to complete as quickly and safely as possible. - Zero Downtime with Delta Migration Help Desk Migration supports Delta Migration, enabling teams to migrate newly created or updated records after the initial full migration—without stopping live support operations. Delta Migration captures all changes that occurred during or after the main migration and syncs them to the target system. This ensures: - No ticket freezes - No missed updates - No disruption to agents or customers As a result, teams can switch platforms seamlessly while maintaining continuous support and full data consistency. ## Help Desk Migration Services Pros & Cons **What users like:** - Users appreciate the **extremely user-friendly interface** of Help Desk Migration Services, making migration smooth and hassle-free. (13 reviews) - Users value the **responsive customer support** which ensures a smooth migration process and effective problem resolution. (11 reviews) - Users value the **migration ease** of Help Desk Migration Services, enjoying a fast and straightforward transition process. (10 reviews) - Users appreciate the **easy setup** of Help Desk Migration Services, finding it straightforward and user-friendly for seamless transitions. (7 reviews) - Users appreciate the **time-saving capabilities** of Help Desk Migration Services, making transitions quick and effortless. (5 reviews) - Users commend the **easy integrations** of Help Desk Migration Services, simplifying transitions between help desk platforms effortlessly. (4 reviews) - Users find the **implementation process remarkably straightforward** , ensuring a smooth and efficient migration experience without complications. (4 reviews) - Cost-Effective (3 reviews) - Quick Setup (3 reviews) - Setup Ease (3 reviews) **What users dislike:** - Users note that **slow migration times** can be frustrating due to API limits and additional costs for upgrades. (3 reviews) - Users find the **extra costs** associated with migration, such as upgrades and fees, to be a significant drawback. (2 reviews) - Users face challenges with **data duplication** during migration, necessitating extra tools for cleanup and management. (1 reviews) - Users find the service **expensive for additional fields** needed, impacting the overall value of Help Desk Migration Services. (1 reviews) - Users feel the interface suffers from **information deficiency** , making it cluttered and harder to navigate. (1 reviews) - Integration Issues (1 reviews) - Users note a **lack of features** in Help Desk Migration Services, impacting visibility and control during migrations. (1 reviews) - Users face **limitations in data mapping** during Help Desk Migration, complicating Jira migrations and requiring extra categorization efforts. (1 reviews) - Poor Customer Support (1 reviews) - Poor Interface Design (1 reviews) ## Help Desk Migration Services Reviews ### 1. Effortless Migration with User-Friendly Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Help Desk Migration Services?** It is really easy to use the Help Desk Migration services. Creating the fields, the needed information is user friendly. After inserting Integration credentials, you just map everything between two platforms, then sit back and wait according to data load. **What do you dislike about Help Desk Migration Services?** The duration of the migration depends on the API limits set by your accounts on both platforms. If your limits are low or restricted to daily quotas, you may need to upgrade or pay additional fees to the platform you are currently using or plan to use. It's important to factor in the time required for the migration ahead of time. **What problems is Help Desk Migration Services solving and how is that benefiting you?** I have used it for Sales Force to Zendesk, Zoho to Zendesk. So It was really easy and cheap way to migrate all your data to your new platform! ### 2. Smooth sailing from Zendesk to Jira. Excellent support and all seamless migration flow **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Help Desk Migration Services?** What I appreciate most about Help Desk Migration Services is the platform’s inherent ease of use. The user interface is intuitive, making navigation and operation straightforward even for those not deeply technical. This ease of use extends into their implementation process, which is streamlined to minimize downtime and the learning curve typically associated with migration between complex systems like Zendesk and Jira Service Management. The customer support provided is exemplary; they are not just quick to respond but also deeply knowledgeable, ensuring that any query or hiccup is addressed with competence and clarity. This level of support is a cornerstone of their service, instilling confidence throughout the migration process. In terms of features, Help Desk Migration offers a comprehensive suite that attends to various migration needs. From preserving ticket and customer data integrity to ensuring that organizational structures within the help desk are accurately replicated, the breadth of features available is impressive. Each feature is designed with the end-user in mind, ensuring that the full spectrum of data migration needs is covered. Lastly, the ease of integration stands out. The Signature package, which I used, facilitated a harmonious integration between Zendesk and Jira Service Management. It's evident that Help Desk Migration has invested significantly in ensuring their tool can seamlessly link with a wide range of systems, which reflects the flexibility and adaptability of their solutions. All in all, the blend of user-centric design, robust feature set, exceptional customer support, and seamless integration capabilities makes Help Desk Migration Services a top-tier choice for any organization looking to transition between help desk platforms. **What do you dislike about Help Desk Migration Services?** The primary drawback I found with Help Desk Migration Services was that their Jira Service Management migration is limited to mapping data to only one issue type. This is a significant constraint for organizations that rely on Jira's capability to handle multiple issue types for different workflows and tasks. Post-migration, it required additional effort to categorize the tickets correctly, adding an extra step that could ideally be handled during the migration process itself. Despite the smoothness of the overall migration, this aspect could be improved for an even more streamlined experience. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Help Desk Migration Services solved our need for a reliable transition of customer support data from Zendesk to Jira Service Management. This benefited us by ensuring a seamless shift with minimal downtime and without data loss, thereby maintaining business continuity and preserving the integrity of our customer service operations during the migration. ### 3. Extremely easy to use tool, backed by prompt & professional support. Highly recommend! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2023 **What do you like best about Help Desk Migration Services?** Very easy to use. One-click integration (with Zendesk). Handy built-in (free) demo. Well priced. Professional customer support. **What do you dislike about Help Desk Migration Services?** Lacked some features migrating to Zendesk Guide (e.g., being able to choose visibility, comments status etc.). Charged for folders/sections that already existed. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Migrating help articles from one knowledgebase (Helpjuice) to another (Zendesk Guide) via CSV method. ## Help Desk Migration Services Discussions - [Is it possible to customize the data migration?](https://www.g2.com/discussions/25094-is-it-possible-to-customize-the-data-migration) - 2 comments, 2 upvotes - [How does your migration tool work?](https://www.g2.com/discussions/24869-how-does-your-migration-tool-work) - 2 comments, 2 upvotes - [Do you support migration from Desk.com to Zendesk?](https://www.g2.com/discussions/24591-do-you-support-migration-from-desk-com-to-zendesk) - 1 comment, 1 upvote - [View Help Desk Migration Services pricing details and edition comparison](https://www.g2.com/products/help-desk-migration-services/reviews?filters%5Bsentiment_snippet%5D=1575792&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+19%3A22%3A59+-0500&secure%5Bsession_id%5D=3b7bb331-2a96-400d-9647-c7be3c1cd38a&secure%5Btoken%5D=d38f6a163ba776e5bbb6bf8bc99843d9e815a410466d502123663fe63992f803&format=llm_user) ## Help Desk Migration Services Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshdesk and Freshservice](https://www.g2.com/products/freshdesk-and-freshservice/reviews) - [Freshdesk Customer Success](https://www.g2.com/products/freshdesk-customer-success/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Freshservice for MSPs](https://www.g2.com/products/freshservice-for-msps/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [HaloITSM](https://www.g2.com/products/haloitsm/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [Helpdesk](https://www.g2.com/products/steadypoint-helpdesk/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) ## Help Desk Migration Services Features **Management** - Reporting - Auditing **Functionality** - Data Migration - Data Variety - Alerts and Logging - Data Replication **Functionality** - Extraction - Transformation - Loading - Scalability - Non-Relational Transformations - Data Extraction **Management** - Backup and Recovery - Integration Variety - Access and Security - Real time Monitoring **Additional Functionality** - Data Mapping - Monitoring - Charting - Integration Management - Reporting/Analytics - Access Controls/Permissions - Match & Merge - Real-Time Monitoring - Metadata Management - Job Scheduling - Data Storage Management - Multiple Data Sources - Data Import/Export - Data Quality Control - Data Connectors - Customizable Reports - Single Sign On - Real-Time Data - AI Copilot - SSL Security - Search/Filter - Real-Time Analytics - Data Capture and Transfer - Collaboration Tools - Performance Management - Data Synchronization - Data Replication - Activity Dashboard - Database Support - Workflow Management - Alerts/Notifications - Data Migration - Third-Party Integrations - Reporting & Statistics **Security** - Data Protection ## Top Help Desk Migration Services Alternatives - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - 4.5/5.0 (562 reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - 4.5/5.0 (3,772 reviews) - [Databricks](https://www.g2.com/products/databricks/reviews) - 4.6/5.0 (1,337 reviews)