# Best Managed Live Chat Providers

## How Many Managed Live Chat Providers Products Does G2 Track?

**Total Products under this Category:** 82

### Category Stats (Jul 2026)

- **Average Rating:** 4.61/5 (↓0.02 vs Jun 2026) The average rating of products in this category, based on all submitted ratings

_Last updated: July 31, 2026_

## How Does G2 Rank Managed Live Chat Providers Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 300+ Authentic Reviews
- 82+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Managed Live Chat Providers
 ![G2 Grid® for Managed Live Chat Providers plotting products by satisfaction and market presence](https://www.g2.com/categories/managed-live-chat/grids.png?focus%5B%5D=123781&focus%5B%5D=82566&focus%5B%5D=38342&focus%5B%5D=114974&focus%5B%5D=134247&focus%5B%5D=104056&focus%5B%5D=70619)

Highlighted products: Teleperformance, Ngage Live Chat, Helpware, Melu Managed Messaging, Peak Support, Smith.ai Live Chat, and Chat Metrics | Managed Live Chat.

Underlying data: [Grid® JSON](https://www.g2.com/categories/managed-live-chat/grids.json?focus%5B%5D=teleperformance&focus%5B%5D=ngage-live-chat&focus%5B%5D=helpware&focus%5B%5D=melu-managed-messaging&focus%5B%5D=peak-support&focus%5B%5D=smith-ai-live-chat&focus%5B%5D=chat-metrics-managed-live-chat)

### [Teleperformance](https://www.g2.com/products/teleperformance/reviews)

Teleperformance in Costa Rica currently has 1,400 employees and operations in six languages (Spanish, English, French, Italian, Portuguese, and German) on a 24X7 basis. We provide services to four continents.

**Average Rating:** 4.1/5.0

**Total Reviews:** 19

#### Who Is the Company Behind Teleperformance?

- **Seller:** [Teleperformance](https://www.g2.com/sellers/teleperformance)
- **Year Founded:** 1978
- **HQ Location:** Paris, Île-de-France
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=78d740d9004f07bc2cd7ac8a8cfe4fbb3304b8044378afed9c8ac48a544ecf9b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteleperformance&secure%5Burl_type%5D=linkedin_company_website)  
230,377 employees on LinkedIn®
- **Ownership:** EPA: TEP

#### Who Uses This Product?

- **Top Industries:** Consumer Services
- **Company Size:** 35% Medium, 35% Small

#### What Are Recent G2 Reviews of Teleperformance?

**["Good structure and growth opportunities"](https://www.g2.com/survey_responses/teleperformance-review-11798344)**

**Rating:** 4.0/5.0 stars

_— Álvaro M._

[Read full review](https://www.g2.com/survey_responses/teleperformance-review-11798344)

**["Kind, Always-Helpful Team and a Great Overall Experience"](https://www.g2.com/survey_responses/teleperformance-review-12464661)**

**Rating:** 5.0/5.0 stars

_— Mercedes M._

[Read full review](https://www.g2.com/survey_responses/teleperformance-review-12464661)

#### What Are G2 Users Discussing About Teleperformance?

- [Does Teleperformance provide equipment?](https://www.g2.com/discussions/does-teleperformance-provide-equipment)
- [What are the benefits of Teleperformance?](https://www.g2.com/discussions/what-are-the-benefits-of-teleperformance)
- [What is Teleperformance known for?](https://www.g2.com/discussions/what-is-teleperformance-known-for)

### [Ngage Live Chat](https://www.g2.com/products/ngage-live-chat/reviews)

Ngage is a live chat platform with a team of highly trained chat operators that convert your website visitors into high quality leads, 24/7. Ngage is featured on more than 8,000 business websites across numerous industries. With discrete exchanges, we help prospects create a relationship with your business. We capture and forward vital information immediately to make your intake and sales processes more efficient. Ultimately, you increase your website conversions, all at a low cost.

**Average Rating:** 4.6/5.0

**Total Reviews:** 27

#### Who Is the Company Behind Ngage Live Chat?

- **Seller:** [Ngage Live Chat](https://www.g2.com/sellers/ngage-live-chat)
- **Year Founded:** 2008
- **HQ Location:** Austin, Texas
- **Twitter:** @MartindaleAvvo  
10,556 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=35a9590a0db3a333a13df92ff4f93ef49dfd654cfbc239d1143d5b0cc0069f99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fngage-ics%2F&secure%5Burl_type%5D=linkedin_company_website)  
25 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Law Practice, Legal Services
- **Company Size:** 89% Small, 4% Medium

#### What Are Recent G2 Reviews of Ngage Live Chat?

**["Phenomenal Customer Service at Ngage"](https://www.g2.com/survey_responses/ngage-live-chat-review-10346997)**

**Rating:** 5.0/5.0 stars

_— Stephanie K._

[Read full review](https://www.g2.com/survey_responses/ngage-live-chat-review-10346997)

**["Good and responsive website live chat service"](https://www.g2.com/survey_responses/ngage-live-chat-review-10322379)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/ngage-live-chat-review-10322379)

#### What Are G2 Users Discussing About Ngage Live Chat?

- [What is Ngage Live Chat used for?](https://www.g2.com/discussions/what-is-ngage-live-chat-used-for)

### [Helpware](https://www.g2.com/products/helpware/reviews)

Helpware stormed into the business process management and outsourcing race in 2015 with a new kind of racing strategy—and an engine powered by people, purpose, and performance. In an industry defined by purely transactional relationships, we brought a pit crew mentality: Every team member and partner is essential, and every customer fuels the win. We’ve redefined outsourcing by putting people in the driver’s seat. From Manila to Guadalajara, Berlin to Kentucky, we’ve built a connected team culture where everyone wears the same badge and performs at the same high level.

**Average Rating:** 4.9/5.0

**Total Reviews:** 30

#### Who Is the Company Behind Helpware?

- **Seller:** [Helpware](https://www.g2.com/sellers/helpware)
- **Year Founded:** 2015
- **HQ Location:** Lexington, Kentucky
- **Twitter:** @helpwarecom  
258 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc50e7ffb0df8e692b7978098a3110c67c60515859cf8a3b8873b542f5c840b5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7601584%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,573 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 47% Small, 43% Medium

#### What Are Recent G2 Reviews of Helpware?

**["Streamlined Excellence: A Review of Helpware"](https://www.g2.com/survey_responses/helpware-review-9305501)**

**Rating:** 4.5/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/helpware-review-9305501)

**["Excellent Attention to detail"](https://www.g2.com/survey_responses/helpware-review-11351386)**

**Rating:** 5.0/5.0 stars

_— Brian L._

[Read full review](https://www.g2.com/survey_responses/helpware-review-11351386)

#### What Are G2 Users Discussing About Helpware?

- [What is Helpware used for?](https://www.g2.com/discussions/what-is-helpware-used-for)

### [Melu Managed Messaging](https://www.g2.com/products/melu-managed-messaging/reviews)

Melu puts real human operators onto your website 24/7. Melu provides greatly improved customer service and lead generation through our UK-based team of highly trained operators. Most small businesses cannot take advantage of live chat because it's hard for existing staff to manage, and hiring dedicated chat operators isn't financially viable. Melu manages live chat for you, saving the business money, whilst generating new leads to increase revenue. Think of Melu as your 'online reception'. For our operators can understand your business and answer visitors queries, we use a shared FAQs document that both you and our operators have access to. In the FAQs you can add the questions you often hear, and the answers you’d like our operators to provide. When a visitor is interested in your products or services, we'll get their details so you can follow-up. If a visitor asks a question that's not in the FAQs, we'll add it and let you know! Melu is free to try, with no commitment or long-term contracts. No payment details are required to start a trial.

**Average Rating:** 4.9/5.0

**Total Reviews:** 28

#### Who Is the Company Behind Melu Managed Messaging?

- **Seller:** [Melu](https://www.g2.com/sellers/melu)
- **Year Founded:** 2018
- **HQ Location:** Oxford, Oxfordshire
- **Twitter:** @melulivechat  
66 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c99a0dea10dbe9526da25f632d912d86449cf3445c5a0edfeed0e4ac0540df1f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmelu%2F&secure%5Burl_type%5D=linkedin_company_website)  
60 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director
- **Company Size:** 96% Small, 4% Medium

#### What Are Recent G2 Reviews of Melu Managed Messaging?

**["Simple Upgrade. Huge Impact."](https://www.g2.com/survey_responses/melu-managed-messaging-review-5363879)**

**Rating:** 5.0/5.0 stars

_— Nakia B._

[Read full review](https://www.g2.com/survey_responses/melu-managed-messaging-review-5363879)

**["Excellent Live Chat Service - Highly Recommended"](https://www.g2.com/survey_responses/melu-managed-messaging-review-9302332)**

**Rating:** 5.0/5.0 stars

_— Freddie M._

[Read full review](https://www.g2.com/survey_responses/melu-managed-messaging-review-9302332)

#### What Are G2 Users Discussing About Melu Managed Messaging?

- [What is Melu Managed Live Chat used for?](https://www.g2.com/discussions/what-is-melu-managed-live-chat-used-for)

### [Peak Support](https://www.g2.com/products/peak-support/reviews)

Peak Support is the business process outsourcing partner that puts people first. We have the best Glassdoor rating and the lowest attrition in the CX outsourcing industry - which translates directly into high-quality support for our clients. Peak Support provides multilingual customer support and tech support services from the North America, South America, Asia, and Europe. We serve industries including ecommerce, healthcare, SaaS, gaming and social media. In addition, we offer a suite of best-in-class AI & tech solutions, including implementation, optimization, chatbots, AI Agent Assist, and exceptional AI-driven reporting dashboards. Peak Support has won Best Outsourcing Provider at the ICMI Awards, was a finalist for CCW's Best Outsourcer Award, and has a 4.9-star rating on G2.

**Average Rating:** 4.8/5.0

**Total Reviews:** 39

#### Who Is the Company Behind Peak Support?

- **Seller:** [Peak Support](https://www.g2.com/sellers/peak-support)
- **Company Website:** www.peaksupport.io
- **Year Founded:** 2015
- **HQ Location:** Cambridge, MA
- **Twitter:** @Peak\_Support  
177 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=564504dc7b702eab747e2d4574e814fe7a06112be71e2effded7d5cc3fa439f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10830936%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,245 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Apparel & Fashion
- **Company Size:** 59% Small, 31% Medium

#### What Do G2 Reviewers Say About Peak Support?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Peak Support for their **invaluable partnership** , showcasing exceptional adaptability and efficiency in meeting business needs.
- Users praise Peak Support for their **exceptional responsiveness** and seamless integration, enhancing overall customer experience and satisfaction.
- Users commend Peak Support for their **exceptional efficiency improvement** , significantly saving time and enhancing overall operational performance.
- Users value the **effective communication** from Peak Support, enhancing collaboration and responsiveness to team needs.
- Users rave about the **ease of use** with Peak Support, citing quick responsiveness and efficient partnerships.

##### Cons

- Users express concern over the **high turnover** of trained representatives, which disrupts service consistency and efficiency.

#### What Are Recent G2 Reviews of Peak Support?

**["Exceptional Support and Lightning-Fast Service"](https://www.g2.com/survey_responses/peak-support-review-12100292)**

**Rating:** 5.0/5.0 stars

_— Marguerite S._

[Read full review](https://www.g2.com/survey_responses/peak-support-review-12100292)

**["Peak Support: Exceeding Expectations with Stellar Service"](https://www.g2.com/survey_responses/peak-support-review-12106825)**

**Rating:** 5.0/5.0 stars

_— Amanda M._

[Read full review](https://www.g2.com/survey_responses/peak-support-review-12106825)

#### What Are G2 Users Discussing About Peak Support?

- [What does Peak Support do?](https://www.g2.com/discussions/what-does-peak-support-do)
- [Is Peak support legit?](https://www.g2.com/discussions/is-peak-support-legit)
- [What is Peak Support LLC?](https://www.g2.com/discussions/what-is-peak-support-llc)
- [What is Peak support?](https://www.g2.com/discussions/what-is-peak-support)

### [Smith.ai Live Chat](https://www.g2.com/products/smith-ai-live-chat/reviews)

Smith.ai Live Website Chat is the fastest and friendliest way to capture, screen, and convert website leads. Our Live Chat agents answer questions, screen leads, and schedule appointments 24/7. Chat can assist with screening leads with basic questions so you maximize meaningful interactions. Pay for relevant chats only. Easy setup on all website platforms. Instant chat transcripts in your email and CRM. SMS messages included. Let customers call you with Chat to Call. Smith.ai Live Chat is the most effective and affordable way to convert new website leads to grow your business.

**Average Rating:** 4.8/5.0

**Total Reviews:** 21

#### Who Is the Company Behind Smith.ai Live Chat?

- **Seller:** [Smith.ai](https://www.g2.com/sellers/smith-ai)
- **Year Founded:** 2015
- **HQ Location:** Los Altos, California
- **Twitter:** @smithdotai  
1,011 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f366087bc5da3eb58c05d05587bb74a2267ad4ec1371a663dd97e51a0eefb2af&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18531286%2F&secure%5Burl_type%5D=linkedin_company_website)  
339 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Legal Services, Law Practice
- **Company Size:** 86% Small, 5% Large

#### What Are Recent G2 Reviews of Smith.ai Live Chat?

**["Smith.ai Live Chat Review"](https://www.g2.com/survey_responses/smith-ai-live-chat-review-4523448)**

**Rating:** 4.5/5.0 stars

_— John R. S._

[Read full review](https://www.g2.com/survey_responses/smith-ai-live-chat-review-4523448)

**["Very Professional and Personalized"](https://www.g2.com/survey_responses/smith-ai-live-chat-review-4875561)**

**Rating:** 5.0/5.0 stars

_— Aaron W._

[Read full review](https://www.g2.com/survey_responses/smith-ai-live-chat-review-4875561)

#### What Are G2 Users Discussing About Smith.ai Live Chat?

- [What is Smith.ai Live Chat used for?](https://www.g2.com/discussions/what-is-smith-ai-live-chat-used-for)

### [Chat Metrics | Managed Live Chat](https://www.g2.com/products/chat-metrics-managed-live-chat/reviews)

Chat Metrics - Inbound Pipeline on Auto-Pilot

**Average Rating:** 4.8/5.0

**Total Reviews:** 21

#### Who Is the Company Behind Chat Metrics | Managed Live Chat?

- **Seller:** [Chat Metrics](https://www.g2.com/sellers/chat-metrics)
- **Year Founded:** 2016
- **HQ Location:** Melbourne, Victoria
- **Twitter:** @ChatMetrics  
2 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=223cc655b43d5af1f24d66a719f94d22dec2e2de1753265bcc07b59b1f920dbb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18121646%2F&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 43% Small, 33% Medium

#### What Are Recent G2 Reviews of Chat Metrics | Managed Live Chat?

**["The single best lead generator for my business!"](https://www.g2.com/survey_responses/chat-metrics-managed-live-chat-review-920158)**

**Rating:** 5.0/5.0 stars

_— Karen A._

[Read full review](https://www.g2.com/survey_responses/chat-metrics-managed-live-chat-review-920158)

**["The best managed chat traffic qualification and demand generation service."](https://www.g2.com/survey_responses/chat-metrics-managed-live-chat-review-8845504)**

**Rating:** 5.0/5.0 stars

_— Gregory K._

[Read full review](https://www.g2.com/survey_responses/chat-metrics-managed-live-chat-review-8845504)

### [Moneypenny](https://www.g2.com/products/moneypenny-2025-09-24/reviews)

Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.

**Average Rating:** 4.4/5.0

**Total Reviews:** 45

#### Who Is the Company Behind Moneypenny?

- **Seller:** [Moneypenny](https://www.g2.com/sellers/moneypenny-424fcb46-776f-4ab1-b4b6-727ddb61eb2f)
- **Company Website:** www.moneypenny.com
- **Year Founded:** 2000
- **HQ Location:** Duluth, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9acfb69a0cf5aebe66b8c01452a845ebd6a228e3aa5b991e3b58959885c02d1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmoneypenny-usa%2F&secure%5Burl_type%5D=linkedin_company_website)  
38 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Construction
- **Company Size:** 84% Small, 7% Medium

#### What Are Recent G2 Reviews of Moneypenny?

**["Effortless Online Access — Moneypenny Is Simple and Intuitive"](https://www.g2.com/survey_responses/moneypenny-review-13051629)**

**Rating:** 5.0/5.0 stars

_— Ashley L._

[Read full review](https://www.g2.com/survey_responses/moneypenny-review-13051629)

**["Real-Time Live Support That Keeps Field Teams on Track"](https://www.g2.com/survey_responses/moneypenny-review-13137977)**

**Rating:** 5.0/5.0 stars

_— William W._

[Read full review](https://www.g2.com/survey_responses/moneypenny-review-13137977)

### [SupportYourApp](https://www.g2.com/products/supportyourapp/reviews)

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. We offer omnichannel, scalable support tailored to diverse business needs — whether that’s low-volume 24/7 coverage or consistent 9–5 support across all seven days. With flexible hybrid scheduling options and data-compliant solutions, SupportYourApp delivers a smart alternative to traditional providers. Our AI-powered solutions help automate routine tasks, handle common customer requests, and support agents in managing interactions more efficiently. This enables our clients to reduce operational costs, boost CSAT, and focus on growing their business while we manage their support. We have experience providing customer care outsourcing services to 250+ clients in more than 30 countries across SaaS, healthcare, fintech, eCommerce, gaming, retail, and other industries. Companies like MacPaw, Whitebit, Softorino, and Happeo choose to work with us. Why Companies Outsource Their Customer Support to Us: - Over 16 years of experience - Over 1300 professionals on a team - Over 60 operational languages - PCI/DSS Certified Level L1 and Level L2 Service Provider - ISO/IEC 27001 certification - GDPR-, CCPA-, and HIPAA-compliance - Refined processes of onboarding, learning, and human development - Customer-focused consultants with exceptional language skills Our services include, but are not limited to: - Customer support (Front desk, Tier 1) - Technical support services (Tier 1-3) - IT support services - Social media customer services - CX services - AI-powered support teams - System setup and integration - Helpdesk integration & migration - Reception desk services - Back-office services (data entry, content moderation & enrichment) - KYC & ID verification - Data annotation Our AI Solutions: SupportYourApp's Support Intelligence Hub pairs AI with human support in one stack: SupportBrain assists agents, SupportResponse resolves routine chat and email tickets independently, SupportVoice handles calls in multiple languages, and SupportCRM unifies data and compliance across channels. Every company is different and requires a unique experience. That’s why we have an individual approach and offer a tailored solution to every client. We are all diverse, but we have one goal — to support people. We support. You grow. AI scales it all.

**Average Rating:** 4.7/5.0

**Total Reviews:** 16

#### Who Is the Company Behind SupportYourApp?

- **Seller:** [SupportYourApp](https://www.g2.com/sellers/supportyourapp)
- **Year Founded:** 2010
- **HQ Location:** Wilmington, Delaware
- **Twitter:** @SupportYourApp  
482 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=af384dad25af4bd9e59886e3ca883bf4c148a307b309053412b1dea9e1c76bb3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2806061%2F&secure%5Burl_type%5D=linkedin_company_website)  
612 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 47% Medium, 35% Small

#### What Are Recent G2 Reviews of SupportYourApp?

**["Reliable 24/7 multilingual support team for our expanding customer base"](https://www.g2.com/survey_responses/supportyourapp-review-11941329)**

**Rating:** 5.0/5.0 stars

_— josef p._

[Read full review](https://www.g2.com/survey_responses/supportyourapp-review-11941329)

**["AR Team Lead"](https://www.g2.com/survey_responses/supportyourapp-review-13177933)**

**Rating:** 4.5/5.0 stars

_— sylvie k._

[Read full review](https://www.g2.com/survey_responses/supportyourapp-review-13177933)

#### What Are G2 Users Discussing About SupportYourApp?

- [What is SupportYourApp used for?](https://www.g2.com/discussions/what-is-supportyourapp-used-for)

### [B2B Marketing Archives](https://www.g2.com/products/b2b-marketing-archives/reviews)

B2B Marketing Archives is a leading B2B mailing/email lists provider for email marketers.

**Average Rating:** 3.7/5.0

**Total Reviews:** 7

#### Who Is the Company Behind B2B Marketing Archives?

- **Seller:** [Rylee William](https://www.g2.com/sellers/rylee-william)
- **Year Founded:** 2008
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=da3c47e32c2b90b356a5e1f9edc648bfdfd1d2bcab481320551ac4d632c8041a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F14417982&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 57% Medium, 29% Large

#### What Do G2 Reviewers Say About B2B Marketing Archives?

_AI-generated summary from verified user reviews_

##### Pros

- Users find **extensive email lists** in B2B Marketing Archives invaluable for targeted campaigns and improved engagement.

##### Cons

- Users find the **poor segmentation of lists** challenging, complicating efforts to target specific groups effectively.

#### What Are Recent G2 Reviews of B2B Marketing Archives?

**["Improve the search capabilities"](https://www.g2.com/survey_responses/b2b-marketing-archives-review-9932812)**

**Rating:** 4.0/5.0 stars

_— Cihan C._

[Read full review](https://www.g2.com/survey_responses/b2b-marketing-archives-review-9932812)

**["Quite simple to download the required email lists"](https://www.g2.com/survey_responses/b2b-marketing-archives-review-10405226)**

**Rating:** 4.0/5.0 stars

_— Pavol P._

[Read full review](https://www.g2.com/survey_responses/b2b-marketing-archives-review-10405226)

#### What Are G2 Users Discussing About B2B Marketing Archives?

- [What is B2B Marketing Archives used for?](https://www.g2.com/discussions/what-is-b2b-marketing-archives-used-for)

### [LTVplus](https://www.g2.com/products/ltvplus/reviews)

LTVplus provides dedicated customer service outsourcing for online retailers. We help you scale your e-commerce business through live chat, email and social media. Our professional team of CSRs can support your online store 24/7, in any timezone and language.

**Average Rating:** 4.9/5.0

**Total Reviews:** 7

#### Who Is the Company Behind LTVplus?

- **Seller:** [LTVplus](https://www.g2.com/sellers/ltvplus)
- **HQ Location:** Brandon, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=531b462e70bfe65055a3ef9bf8c7ed8bc9cc696cd447db033e4ea68567cd6bce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fltvplus&secure%5Burl_type%5D=linkedin_company_website)  
228 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 57% Medium, 43% Small

#### What Are Recent G2 Reviews of LTVplus?

**["Outstanding Global Partner for Customer Support and Remote Teams"](https://www.g2.com/survey_responses/ltvplus-review-11907106)**

**Rating:** 5.0/5.0 stars

_— Ivan D._

[Read full review](https://www.g2.com/survey_responses/ltvplus-review-11907106)

**["Amazing company to work with, highly recommended"](https://www.g2.com/survey_responses/ltvplus-review-10741733)**

**Rating:** 5.0/5.0 stars

_— Matthew K._

[Read full review](https://www.g2.com/survey_responses/ltvplus-review-10741733)

### [Go Answer](https://www.g2.com/products/go-answer/reviews)

At Go Answer, we specialize in providing a range of professional answering services, including virtual receptionist and call answering, inbound contact centers offering order-taking or tech support, managed live web chat, and legal intake services. We cater to a variety of industries such as retail & eCommerce, legal, medical, real estate & property management, hospitality, and education. Get started today with a 30-day risk-free trial. Mention that you saw us on G2 and get 50% off your first month!

**Average Rating:** 4.5/5.0

**Total Reviews:** 12

#### Who Is the Company Behind Go Answer?

- **Seller:** [Go Answer](https://www.g2.com/sellers/go-answer)
- **Year Founded:** 2012
- **HQ Location:** Garden City, NY
- **Twitter:** @goanswer  
64 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3584a4aa609e15e1a01983aae7ee1f4d0141b59179b618dceccb75fcf47193a0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgo-answer&secure%5Burl_type%5D=linkedin_company_website)  
135 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 42% Small

#### What Are Recent G2 Reviews of Go Answer?

**["Total tranquility: I don't miss calls and I improve customer service"](https://www.g2.com/survey_responses/go-answer-review-8317393)**

**Rating:** 5.0/5.0 stars

_— Luisa F. R._

[Read full review](https://www.g2.com/survey_responses/go-answer-review-8317393)

**["Easy to use and great customer support team."](https://www.g2.com/survey_responses/go-answer-review-8754379)**

**Rating:** 4.5/5.0 stars

_— Santosh K._

[Read full review](https://www.g2.com/survey_responses/go-answer-review-8754379)

### [CommVersion 24/7 Live Chat](https://www.g2.com/products/commversion-24-7-live-chat/reviews)

CommVersion has enhanced human connection with data-led technology, transforming live chat into an indispensable revenue-generating solution for businesses worldwide. Having grown to a team of over 150 employees spanning three countries since 2016, we accelerate revenue growth by generating sales-ready leads for more than 300 successful brands. Our revolutionary lead-generation solution, SmartChat, combines human interaction and technological innovation to engage high-value prospects at the right time with the right message, transforming unknown visitors into paying customers and turning lost opportunities into unlocked revenue. So, some of the perks you can expect include: - 24/7 Managed Chat - Only Pay for Qualified Leads - Increased Marketing ROI - Seamless CRM integration - Increased Website Conversion To see Smartchat in action, go to www.comversion.com

**Average Rating:** 4.9/5.0

**Total Reviews:** 4

#### Who Is the Company Behind CommVersion 24/7 Live Chat?

- **Seller:** [CommVersion UK Ltd](https://www.g2.com/sellers/commversion-uk-ltd)
- **Year Founded:** 2016
- **HQ Location:** London, GB
- **Twitter:** @CommVersionChat  
234 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b382af5b9d06b9518d2f9f95987c9c2e4b9f9d6d3562319b8274b6d247571810&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcommversion%2F&secure%5Burl_type%5D=linkedin_company_website)  
128 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Medium, 25% Small

#### What Are Recent G2 Reviews of CommVersion 24/7 Live Chat?

**["A refreshing performance led approach to live chat"](https://www.g2.com/survey_responses/commversion-24-7-live-chat-review-8764925)**

**Rating:** 5.0/5.0 stars

_— Matt C._

[Read full review](https://www.g2.com/survey_responses/commversion-24-7-live-chat-review-8764925)

**["Excellent customer service"](https://www.g2.com/survey_responses/commversion-24-7-live-chat-review-5017075)**

**Rating:** 5.0/5.0 stars

_— Ivet V._

[Read full review](https://www.g2.com/survey_responses/commversion-24-7-live-chat-review-5017075)

#### What Are G2 Users Discussing About CommVersion 24/7 Live Chat?

- [What is live chat system?](https://www.g2.com/discussions/commversion-24-7-live-chat-what-is-live-chat-system)
- [How does a live chat work?](https://www.g2.com/discussions/how-does-a-live-chat-work)
- [What are the features of live chat?](https://www.g2.com/discussions/commversion-24-7-live-chat-what-are-the-features-of-live-chat)

### [DeskMoz](https://www.g2.com/products/deskmoz/reviews)

24x7 Chat Agents starting at US$ 99/Month. 10 Days Free Trial. With more than 60+ Experts & 10+ years experience, we assure you best services. DeskMoz can be your helping hand in providing all types of Desk services at the dirt cheap prices! At DeskMoz, we believe in providing best services with alternative belief system which says, whatever it takes, let the customer be with you! With a team of 60+ enthusiastic experts, DeskMoz is a complete package for your Desk needs. Whether it is requirement for content, 24x7 chat agents, call answering services, Search Engine Optimisation (SEO) services, Social Media Marketing, Pay Per Click (PPC) Services or anything you think of, we are here! Experts are here!

**Average Rating:** 4.8/5.0

**Total Reviews:** 4

#### Who Is the Company Behind DeskMoz?

- **Seller:** [DeskMoz](https://www.g2.com/sellers/deskmoz)
- **Year Founded:** 2005
- **HQ Location:** Jaipur, IN
- **Twitter:** @DeskMoz  
482 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=39a5be22ca5b1b8189565f47094516d88bbe3d57ea67386cd7b79f9241ed72ad&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6461587&secure%5Burl_type%5D=linkedin_company_website)  
78 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Are Recent G2 Reviews of DeskMoz?

**["DeskMoz has carried my business to new heights..."](https://www.g2.com/survey_responses/deskmoz-review-5354647)**

**Rating:** 5.0/5.0 stars

_— Akshay D._

[Read full review](https://www.g2.com/survey_responses/deskmoz-review-5354647)

**["Deskmoz is the best Live chat outsourcing platform."](https://www.g2.com/survey_responses/deskmoz-review-5372706)**

**Rating:** 4.5/5.0 stars

_— Shreyash S._

[Read full review](https://www.g2.com/survey_responses/deskmoz-review-5372706)

#### What Are G2 Users Discussing About DeskMoz?

- [What is DeskMoz used for?](https://www.g2.com/discussions/what-is-deskmoz-used-for)

### [Equinox Agents](https://www.g2.com/products/equinox-agents/reviews)

Equinox is a leading provider of 24/7 live chat teams for support and sales for B2B software companies. We know your pain. Your website is still not converting enough qualified leads to feed your sales team. Your customer-satisfaction scores should be higher—but you don’t have enough support reps to respond like you should. Simple reactive chat alone isn’t enough to truly engage with website visitors and customers like you should. You’re missing hundreds of positive customer engagements a month that would help you reach your revenue goals. That’s where Equinox comes in. Equinox offers the industry’s only proactive chat solution which is guaranteed to increase qualified leads and customer satisfaction, or you don’t pay a dime.

**Average Rating:** 4.4/5.0

**Total Reviews:** 4

#### Who Is the Company Behind Equinox Agents?

- **Seller:** [Equinox Agents](https://www.g2.com/sellers/equinox-agents)
- **Year Founded:** 2013
- **HQ Location:** Chandler, US
- **Twitter:** @equinoxsuccess  
5 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=599f3f055c99f309c20ca01a1c3d3abe5c929b2f0f9ae26236791790b6fedb68&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fequinoxagents%2F&secure%5Burl_type%5D=linkedin_company_website)  
51 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 25% Large

#### What Are Recent G2 Reviews of Equinox Agents?

**["Equinox delivered thorough, caring, and prompt quality interactions with our customers "](https://www.g2.com/survey_responses/equinox-agents-review-1298587)**

**Rating:** 5.0/5.0 stars

_— Ashley H._

[Read full review](https://www.g2.com/survey_responses/equinox-agents-review-1298587)

**["Equinox Agents - Excellent for high touch Tech Support"](https://www.g2.com/survey_responses/equinox-agents-review-1309436)**

**Rating:** 4.5/5.0 stars

_— Geoff H._

[Read full review](https://www.g2.com/survey_responses/equinox-agents-review-1309436)

#### What Are G2 Users Discussing About Equinox Agents?

- [What is Equinox Agents used for?](https://www.g2.com/discussions/what-is-equinox-agents-used-for)

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[Browse Managed Live Chat Themes](/categories/managed-live-chat/themes)

 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated October 3, 2024

Managed live chat providers allow companies to communicate directly with their customers online. Managed live chat services utilize live chat software and handle inbound inquiries via their [live chat](https://www.g2.com/categories/live-chat) tool. Managed live chat providers are an all-in-one customer service solution, meaning they provide the software, customer service agents, and back office team to manage your customers inquiries.

Managed live chat services providers will often engage in proactive chat, where they contact any customer that visits the site preemptively. Businesses use managed live chat providers to take care of all the customer inquiries that come in via the website. Some managed live chat providers will offer reporting and analytics to the client.

Managed live chat services are typically used to cover one portion of customer service. Companies may utilize customer service software products to cover the rest of their customer service needs, which may include [help desk](https://www.g2.com/categories/help-desk), [customer self-service](https://www.g2.com/categories/customer-self-service), and [customer success](https://www.g2.com/categories/customer-success) solutions, among others.

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