# Best Managed Live Chat Providers - Page 2

*By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*


Managed live chat providers allow companies to communicate directly with their customers online. Managed live chat services utilize live chat software and handle inbound inquiries via their [live chat](https://www.g2.com/categories/live-chat) tool. Managed live chat providers are an all-in-one customer service solution, meaning they provide the software, customer service agents, and back office team to manage your customers inquiries.

Managed live chat services providers will often engage in proactive chat, where they contact any customer that visits the site preemptively. Businesses use managed live chat providers to take care of all the customer inquiries that come in via the website. Some managed live chat providers will offer reporting and analytics to the client.

Managed live chat services are typically used to cover one portion of customer service. Companies may utilize customer service software products to cover the rest of their customer service needs, which may include [help desk](https://www.g2.com/categories/help-desk), [customer self-service](https://www.g2.com/categories/customer-self-service), and [customer success](https://www.g2.com/categories/customer-success) solutions, among others.






## G2 Grid® for Managed Live Chat Providers
![G2 Grid® for Managed Live Chat Providers plotting products by satisfaction and market presence](https://www.g2.com/categories/managed-live-chat/grids.png?focus%5B%5D=123781&focus%5B%5D=82566&focus%5B%5D=38342&focus%5B%5D=114974&focus%5B%5D=134247&focus%5B%5D=104056&focus%5B%5D=70619)
Highlighted products: Teleperformance, Ngage Live Chat, Helpware, Melu Managed Messaging, Peak Support, Smith.ai Live Chat, and Chat Metrics | Managed Live Chat.
Underlying data: [Grid® JSON](https://www.g2.com/categories/managed-live-chat/grids.json?focus%5B%5D=teleperformance&focus%5B%5D=ngage-live-chat&focus%5B%5D=helpware&focus%5B%5D=melu-managed-messaging&focus%5B%5D=peak-support&focus%5B%5D=smith-ai-live-chat&focus%5B%5D=chat-metrics-managed-live-chat)


## How Many Managed Live Chat Providers Products Does G2 Track?
**Total Products under this Category:** 82

### Category Stats (Jul 2026)
- **Average Rating**: 4.61/5 (↓0.02 vs Jun 2026) The average rating of products in this category, based on all submitted ratings

*Last updated: July 09, 2026*


## How Does G2 Rank Managed Live Chat Providers Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 300+ Authentic Reviews
- 82+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.



---

**Sponsored**

### Connext

Connext Global Solutions is a tech-enabled, AI-driven offshore staffing and dedicated team provider designed to help U.S. and global companies build high-performing remote teams in countries such as the Philippines, Colombia, Mexico, and India. Unlike traditional Business Process Outsourcing (BPO) firms or transactional Employer of Record (EOR) providers, Connext specializes in creating fully customized, dedicated offshore teams that are aligned with each client’s unique processes, culture, and growth strategy. This approach allows Connext to function as an extension of your organization rather than merely a call center. The target audience for Connext includes a diverse range of industries, such as healthcare, private equity, accounting and finance, technology, customer service, revenue cycle management, mortgage, IT services, and back-office operations. Companies seeking to enhance their operational efficiency can benefit from Connext’s services, whether they require medical billing specialists, accounting support, software developers, customer service representatives, IT help desk professionals, or cross-functional operational teams. By offering scalable workforce solutions, Connext is positioned to support long-term growth for its clients. One of the key differentiators of Connext is its commitment to providing dedicated teams rather than shared resources. Each employee works exclusively for one client, which fosters alignment, accountability, and enhanced performance. Additionally, clients can achieve up to 70% cost savings compared to U.S.-based hiring while maintaining high quality and operational control. The AI-enabled recruiting process employed by Connext ensures that top offshore talent is identified, vetted, and deployed quickly, without compromising on quality. Security and compliance are also paramount for Connext, which operates with a SOC 2-compliant and secure infrastructure. This is particularly critical for clients in healthcare, fintech, and other regulated industries where data protection is essential. Furthermore, Connext boasts high retention rates and strong client satisfaction, focusing on sustainable partnerships rather than short-term contracts. This long-term approach is ideal for companies that want an alternative to traditional outsourcing or EOR services, need scalable offshore staffing, or are looking to build custom global teams without sacrificing culture or quality. In essence, Connext Global Solutions merges the flexibility of staff augmentation with the infrastructure of a global workforce solutions provider and the partnership mindset of a long-term growth advisor. For organizations exploring offshore staffing companies, dedicated team providers, healthcare BPO, AI-powered recruiting, or global outsourcing solutions, Connext offers a strategic and intelligent approach to workforce scaling.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1322&secure%5Bchosen_at%5D=2026-07-10T18%3A09%3A57Z&secure%5Bdisplayable_resource_id%5D=2328&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=2328&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1181522&secure%5Bresource_id%5D=1322&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fmanaged-live-chat&secure%5Btoken%5D=01c1a4d9b4c770350817eee053387449dd208925cf02367630f903e159b6b250&secure%5Burl%5D=https%3A%2F%2Fwww.connextglobal.com&secure%5Burl_type%5D=company_website)

---

## What Are the Top-Rated Managed Live Chat Providers Products in 2026?
### 1. [LeadChat](https://www.g2.com/products/leadchat/reviews)
LeadChat supercharges website conversion rates with their sales staff on your website 24 hours a day, 7 days a week.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1

**Who Is the Company Behind LeadChat?**

- **Seller:** [LeadChat](https://www.g2.com/sellers/leadchat)
- **Year Founded:** 2012
- **HQ Location:** Prahan, AU
- **Twitter:** @LeadChat (945 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/leadchat (13 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of LeadChat?

**"[Live Chat & Agents with Conversion Optimization](https://www.g2.com/survey_responses/leadchat-review-59745)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Health, Wellness and Fitness*

[Read full review](https://www.g2.com/survey_responses/leadchat-review-59745)

---



### 2. [LiveChat Service](https://www.g2.com/products/livechat-service/reviews)
The world is moving faster, so there is a need for quick customer contact. We have evolved from mail to telephone, e-mail and social media. Over the last decade, chat services have become more important in customer contact. More and more people are coming into contact with chat services


**Average Rating:** 5.0/5.0
**Total Reviews:** 1

**Who Is the Company Behind LiveChat Service?**

- **Seller:** [LiveChat Service](https://www.g2.com/sellers/livechat-service)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of LiveChat Service?

**"[Professional software to connect with clients](https://www.g2.com/survey_responses/livechat-service-review-6708853)"**

**Rating:** 5.0/5.0 stars
*— BhagyaLakshmi S.*

[Read full review](https://www.g2.com/survey_responses/livechat-service-review-6708853)

---


#### What Are G2 Users Discussing About LiveChat Service?

- [What is LiveChat Service used for?](https://www.g2.com/discussions/what-is-livechat-service-used-for)

### 3. [Pro Sulum](https://www.g2.com/products/pro-sulum/reviews)
Pro Sulum is a next-generation virtual assistant service designed for businesses looking to scale their operations through expert process documentation and the development of comprehensive Standard Operating Procedures (SOPs). Unlike traditional virtual assistant providers, Pro Sulum’s Virtual Systems Architects (VSAs) go beyond simply handling administrative tasks—they partner with your team to capture and document every critical business process. This detailed documentation not only streamlines day-to-day operations but also lays the foundation for scalable, long-term growth. At its core, Pro Sulum is dedicated to empowering businesses to focus on strategic priorities rather than getting bogged down by repetitive tasks. Our VSAs work closely with you to understand your unique operations and then create tailored SOPs that standardize processes across your organization. This approach ensures consistency, quality, and efficiency in every aspect of your business, from customer support and service delivery to internal administration and project management. Our solution is built on transparency, rigor, and a commitment to delivering measurable results. Whether you’re a small business aiming to enhance customer interactions, a professional services firm seeking to streamline project execution, or a larger enterprise looking to optimize cross-departmental operations, Pro Sulum offers customized solutions that fit your specific needs. We serve a wide range of industries including technology, e-commerce, healthcare, financial services, real estate, and manufacturing—ensuring that every client benefits from our deep expertise in process documentation and SOP creation. By focusing on reducing operational costs, boosting productivity, and facilitating rapid scalability, Pro Sulum stands apart in the virtual staffing market. Our competitive pricing, commitment to excellence, and results-driven methodology mean you not only save time and money but also build a robust, future-ready business infrastructure. Discover how Pro Sulum can transform your operations by turning your processes into a powerful strategic asset, paving the way for continuous improvement and sustained success.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1

**Who Is the Company Behind Pro Sulum?**

- **Seller:** [Pro Sulum](https://www.g2.com/sellers/pro-sulum)
- **Year Founded:** 2009
- **HQ Location:** Prather, US
- **LinkedIn® Page:** https://www.linkedin.com/company/prosulum/ (64 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of Pro Sulum?

**"[Pro Sulum was instrumental in scaling and selling my company](https://www.g2.com/survey_responses/pro-sulum-review-10982530)"**

**Rating:** 5.0/5.0 stars
*— Paul T T.*

[Read full review](https://www.g2.com/survey_responses/pro-sulum-review-10982530)

---



### 4. [Advanced Chat Solutions](https://www.g2.com/products/advanced-chat-solutions/reviews)
ACS provides Managed Chat Solutions for clients across North America.



**Who Is the Company Behind Advanced Chat Solutions?**

- **Seller:** [Advanced Chat Solutions](https://www.g2.com/sellers/advanced-chat-solutions)
- **Year Founded:** 2003
- **HQ Location:** N/A
- **LinkedIn® Page:** http://www.linkedin.com/company/shrink-stack (2 employees on LinkedIn®)






### 5. [Appoint Help](https://www.g2.com/products/appoint-help/reviews)
Appoint Help specializes in providing live chat solutions for businesses. Our platform offers a comprehensive approach to real-time customer support. Key features and offerings include: 24/7 Live Chat Support: Continuous availability to address customer queries at any time of day. 99.99% Technical Uptime: A focus on system reliability ensures consistent service delivery. Customizable Interface: Options to adjust the platform's appearance and functionality to align with individual business needs. Dedicated Support Agents: Trained professionals available to handle a wide range of customer inquiries. Appoint Help aims to facilitate improved online interactions between businesses and their customers by providing instant, real-time support solutions.



**Who Is the Company Behind Appoint Help?**

- **Seller:** [Appoint Help](https://www.g2.com/sellers/appoint-help)
- **Year Founded:** 2018
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/appoint-help/ (3 employees on LinkedIn®)






### 6. [Auvexen](https://www.g2.com/products/auvexen/reviews)
Auvexen is an AI automation system built specifically for restaurants and cafés to handle guest interactions, reservations, and operational tasks automatically. Instead of traditional software dashboards that staff must constantly manage, Auvexen runs directly on a restaurant’s website as an intelligent AI assistant available 24/7. The system includes an advanced restaurant AI chatbot capable of answering menu questions, recommending dishes based on customer mood or preferences, handling table reservations, assisting guests with the QR menu, and guiding customers through ordering decisions in real time. It also helps restaurants capture feedback, encourage reviews, recover lost orders, send comeback offers, manage loyalty points, and improve customer engagement before guests even arrive. Beyond guest communication, Auvexen also supports internal restaurant operations through AI-driven insights such as weekly growth reports, team coordination tools, task messaging, and automated follow-ups that help reduce missed opportunities and improve service consistency. Designed specifically for restaurant environments, Auvexen focuses on practical automation that reduces staff workload, improves response time, increases reservations, and helps restaurants capture revenue that would otherwise be lost when customers cannot get quick answers online. Restaurant owners can explore the system through a live interactive demonstration at our site.



**Who Is the Company Behind Auvexen?**

- **Seller:** [Auvexen](https://www.g2.com/sellers/auvexen)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/auvexen/ (1 employees on LinkedIn®)






### 7. [BeyondChats](https://www.g2.com/products/beyondchats/reviews)
We provide chatbot integrations for your website and help convert your website traffic into high-quality leads!



**Who Is the Company Behind BeyondChats?**

- **Seller:** [Beyond Chats](https://www.g2.com/sellers/beyond-chats)
- **Year Founded:** 2022
- **HQ Location:** New Delhi, IN
- **LinkedIn® Page:** https://www.linkedin.com/company/beyondchats-ai/ (13 employees on LinkedIn®)






### 8. [Boldr](https://www.g2.com/products/boldr/reviews)
We're not your typical BPO. Boldr is a purpose-driven outsourcing company and the world's largest B-Corp-certified BPO and PEO. We have offices in the Philippines, Mexico, Canada, South Africa, and United States. What makes us different is the fact that we care, we give back, we nurture. First off, we invest in your teams so they can grow with your company and improve long-term results for both parties. Second, we invest our time and a percentage of our revenues back into the communities where we live and work. This way we also focus on making the world a better place.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1

**Who Is the Company Behind Boldr?**

- **Seller:** [Boldr](https://www.g2.com/sellers/boldr)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)




#### What Are Recent G2 Reviews of Boldr?

**"[All staff have a terrific work ethic, from their senior management all the way to the frontline reps](https://www.g2.com/survey_responses/boldr-review-11312907)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Retail*

[Read full review](https://www.g2.com/survey_responses/boldr-review-11312907)

---



### 9. [CargoSmart](https://www.g2.com/products/cargosmart/reviews)
CargoSmart is a global provider of shipment management software solutions designed to enhance the efficiency and reliability of supply chain operations. By connecting with over 40 ocean carriers, CargoSmart leverages big data and a cloud-based platform to offer comprehensive services, including sailing schedules, visibility, documentation, contract management, compliance, and benchmarking solutions. Since its launch in 2000, CargoSmart has assisted over 160,000 transportation and logistics professionals in improving delivery reliability, reducing transportation costs, and streamlining operations. Key Features and Functionality: - Supply Chain Visibility: Provides timely information on shipment status, sailing schedule updates, and business intelligence reports to measure and optimize supply chain performance. - Shipment Execution: Streamlines shipment planning and documentation throughout the shipment cycle, enhancing information accuracy and communication among supply chain parties. - Collaboration: Facilitates secure delegation of shipment-related tasks, improving communication and workflow among supply chain associates. - Trade Compliance: Ensures compliance with international container trade regulations, automates filing procedures, and manages the flow of shipment information to keep cargo moving and avoid penalties. Primary Value and Solutions: CargoSmart addresses the complexities of global shipment management by offering solutions that lower transportation management costs, enhance shipment management efficiency, reduce the risk of late or mismanaged shipments, and improve collaboration between supply chain associates. By providing advanced visibility and collaboration tools, CargoSmart enables businesses to proactively manage exceptions, assign tasks efficiently, and streamline document workflows, ensuring cargo is delivered on time and operations run smoothly.



**Who Is the Company Behind CargoSmart?**

- **Seller:** [CargoSmart](https://www.g2.com/sellers/cargosmart)
- **Year Founded:** 2000
- **HQ Location:** Hong Kong
- **LinkedIn® Page:** https://www.linkedin.com/company/cargosmart-limited/ (134 employees on LinkedIn®)






### 10. [ChatFlow](https://www.g2.com/products/chatflow/reviews)
ChatFlow provides fully managed Live Chat, Chatbot for Nurturing Leads, Lead Generation, Customer Care and Customer Support 24/7 so you never miss a potential customer. Study shows businesses with Live Chat Service are more likely to acquire Customers compared to the businesses that do not have Live Chat or a Chatbot feature available on their websites. ChatFlow works with you to understand your customer needs, asks the right questions with focus on bringing you qualified leads.



**Who Is the Company Behind ChatFlow?**

- **Seller:** [ChatFLow](https://www.g2.com/sellers/chatflow-3af2cdf1-fdd3-43bb-9489-314bf86f8c78)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)






### 11. [Chatmarshal](https://www.g2.com/products/chatmarshal/reviews)
ChatMarshal is for businesses who want to offer superior website live chat to their visitors, but do not want to staff it themselves.



**Who Is the Company Behind Chatmarshal?**

- **Seller:** [Chatmarshal](https://www.g2.com/sellers/chatmarshal)
- **Year Founded:** 2016
- **HQ Location:** Johannesburg, ZA
- **LinkedIn® Page:** https://www.linkedin.com/company/chatmarshal-live-chat/ (11 employees on LinkedIn®)






### 12. [Chat Outsource](https://www.g2.com/products/chat-outsource/reviews)
Chat Outsource is a platform that provides 3rd party fully managed team of chat experts to entertain your website visitors.



**Who Is the Company Behind Chat Outsource?**

- **Seller:** [Tessa Anderson](https://www.g2.com/sellers/tessa-anderson)
- **Year Founded:** 2010
- **HQ Location:** San Diego, US
- **LinkedIn® Page:** http://www.linkedin.com/company/chat-outsource-inc (3 employees on LinkedIn®)






### 13. [Connext](https://www.g2.com/products/connext/reviews)
Connext Global Solutions is a tech-enabled, AI-driven offshore staffing and dedicated team provider designed to help U.S. and global companies build high-performing remote teams in countries such as the Philippines, Colombia, Mexico, and India. Unlike traditional Business Process Outsourcing (BPO) firms or transactional Employer of Record (EOR) providers, Connext specializes in creating fully customized, dedicated offshore teams that are aligned with each client’s unique processes, culture, and growth strategy. This approach allows Connext to function as an extension of your organization rather than merely a call center. The target audience for Connext includes a diverse range of industries, such as healthcare, private equity, accounting and finance, technology, customer service, revenue cycle management, mortgage, IT services, and back-office operations. Companies seeking to enhance their operational efficiency can benefit from Connext’s services, whether they require medical billing specialists, accounting support, software developers, customer service representatives, IT help desk professionals, or cross-functional operational teams. By offering scalable workforce solutions, Connext is positioned to support long-term growth for its clients. One of the key differentiators of Connext is its commitment to providing dedicated teams rather than shared resources. Each employee works exclusively for one client, which fosters alignment, accountability, and enhanced performance. Additionally, clients can achieve up to 70% cost savings compared to U.S.-based hiring while maintaining high quality and operational control. The AI-enabled recruiting process employed by Connext ensures that top offshore talent is identified, vetted, and deployed quickly, without compromising on quality. Security and compliance are also paramount for Connext, which operates with a SOC 2-compliant and secure infrastructure. This is particularly critical for clients in healthcare, fintech, and other regulated industries where data protection is essential. Furthermore, Connext boasts high retention rates and strong client satisfaction, focusing on sustainable partnerships rather than short-term contracts. This long-term approach is ideal for companies that want an alternative to traditional outsourcing or EOR services, need scalable offshore staffing, or are looking to build custom global teams without sacrificing culture or quality. In essence, Connext Global Solutions merges the flexibility of staff augmentation with the infrastructure of a global workforce solutions provider and the partnership mindset of a long-term growth advisor. For organizations exploring offshore staffing companies, dedicated team providers, healthcare BPO, AI-powered recruiting, or global outsourcing solutions, Connext offers a strategic and intelligent approach to workforce scaling.


**Average Rating:** 4.6/5.0
**Total Reviews:** 16

**Who Is the Company Behind Connext?**

- **Seller:** [Connext Global Solutions](https://www.g2.com/sellers/connext-global-solutions)
- **Company Website:** https://www.connextglobal.com
- **Year Founded:** 2014
- **HQ Location:** Honolulu, US
- **LinkedIn® Page:** https://www.linkedin.com/company/connextglobalsolutions (1,168 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 50% Mid-Market, 38% Small-Business


#### What Are Connext's Pros and Cons?

**Pros:**

- Ease of Use (1 reviews)
- Organizational Skills (1 reviews)
- Professionalism (1 reviews)
- Response Time (1 reviews)
- Skill Development (1 reviews)



### What Do G2 Reviewers Say About Connext?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Connext to be **easy to use** , making it perfect for beginners to learn and fill positions effectively.
- Users commend the **structured onboarding process** of Connext, showcasing effective organizational skills and responsiveness from the team.
- Users appreciate the **professionalism** of Connext, noting quick responses and structured onboarding processes.
- Users commend the **swift response time** of Connext, facilitating a smooth and structured onboarding experience.
- Users find that Connext offers **effective skill development** for beginners, making it easy to fill client needs.


#### What Are Recent G2 Reviews of Connext?

**"[Dependable Service, Enhancing Workflow Efficiency](https://www.g2.com/survey_responses/connext-review-12763729)"**

**Rating:** 5.0/5.0 stars
*— Ignacio C.*

[Read full review](https://www.g2.com/survey_responses/connext-review-12763729)

---

**"[Connext Delivers High-Quality Candidates with Flexible, Scalable Staffing](https://www.g2.com/survey_responses/connext-review-12884565)"**

**Rating:** 5.0/5.0 stars
*— Russ M.*

[Read full review](https://www.g2.com/survey_responses/connext-review-12884565)

---



### 14. [Conversation24](https://www.g2.com/products/conversation24/reviews)
Familiarize yourself with the Knowler software by looking at our key features. The software is clean, easy to use, and provides a clear overview of the chat settings.



**Who Is the Company Behind Conversation24?**

- **Seller:** [LiveChat Service](https://www.g2.com/sellers/livechat-service)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)






### 15. [Crowdio](https://www.g2.com/products/crowdio/reviews)
Crowdio is a conversion tool for your website. We offer a 24/7 staffed chat with real people that will significantly boost your conversion.



**Who Is the Company Behind Crowdio?**

- **Seller:** [Crowdio](https://www.g2.com/sellers/crowdio)
- **Year Founded:** 2013
- **HQ Location:** Denmark
- **LinkedIn® Page:** http://www.linkedin.com/company/crowdio-a-s (4 employees on LinkedIn®)






### 16. [Dawtt.](https://www.g2.com/products/dawtt/reviews)
Dawtt - Outsourcing Done Right. At Dawtt, we believe outsourcing should not feel like outsourcing. We are a founder-led partner that helps growing companies scale customer support, telesales, and back-office operations without losing the human touch. We are intentionally lean, no bloated layers, no generic “seats”; every team is purpose-built for your brand. You work directly with us, the people who build and run your team. As your business grows, we keep you covered, seamlessly with dedicated, trained staff who represent your brand like it’s their own. What we do: 24/7 Phone, Email & Live Chat Support Inbound & Outbound Telesales Remote Team Management & Training Who we help: SaaS, E-commerce, EdTech, Real Estate, Logistics, and more. Any business that needs reliable support and sales coverage, done right. How are we different? We keep things simple: clear communication, hands-on management, and real people you can trust. Whether you are handling a seasonal spike or building a full-time offshore team, Dawtt gives you the flexibility and accountability that bigger BPOs can’t. Let’s make it easy for you to scale — and easy for your customers to stay loyal



**Who Is the Company Behind Dawtt.?**

- **Seller:** [Dawtt.](https://www.g2.com/sellers/dawtt)
- **Year Founded:** 2025
- **HQ Location:** New York, US
- **LinkedIn® Page:** https://www.linkedin.com/company/dawtt (2 employees on LinkedIn®)






### 17. [Eastwest BPO](https://www.g2.com/products/eastwest-bpo/reviews)
EastWest BPO's Call Center and Voice Support services are designed to enhance customer engagement and drive business growth. By offering a comprehensive suite of solutions, including sales and retention, customer service, chat and email support, technical support, and lead generation, EastWest BPO ensures that businesses can effectively manage and strengthen their customer relationships. Their approach focuses on personalized interactions, aiming to build trust and satisfaction with every customer. Key Features and Functionality: - Sales and Retention: EastWest BPO specializes in both inbound and outbound sales strategies, creating a blended environment that maximizes return on investment. Their agents are adept at cross-selling, upselling, and offering add-ons, thereby increasing revenue streams. - Customer Service: Prioritizing customer satisfaction, EastWest BPO's trained professionals provide accurate and timely assistance, ensuring issues are resolved efficiently. They emphasize one-call resolution and monitor key performance indicators like handling time and customer satisfaction ratings. - Chat and Email Support: Recognizing the importance of digital communication, EastWest BPO offers chat and email support services that are both cost-effective and efficient. Their specialists ensure quick turnaround times and maintain high standards of customer service across these platforms. - Technical Support: EastWest BPO provides comprehensive technical support, handling a range of issues from pre-sale inquiries to post-sale assistance. Their focus on thorough product knowledge aims to achieve one-call resolutions and high customer satisfaction. - Lead Generation: With expertise in outbound calling, EastWest BPO assists clients in reaching qualified leads, effectively matching customer needs with client offerings. Their proven track record in closing deals has earned the trust of numerous leading companies worldwide. Primary Value and Solutions Provided: EastWest BPO's Call Center and Voice Support services address the critical need for businesses to build and maintain strong customer relationships. By offering tailored solutions across various communication channels, they help businesses enhance customer satisfaction, increase sales conversions, and improve operational efficiency. Their commitment to personalized service ensures that each customer interaction contributes positively to the client's brand reputation and growth.



**Who Is the Company Behind Eastwest BPO?**

- **Seller:** [Eastwest BPO](https://www.g2.com/sellers/eastwest-bpo)
- **Year Founded:** 2005
- **HQ Location:** San Fernando, PH
- **LinkedIn® Page:** https://www.linkedin.com/company/eastwestbpo (390 employees on LinkedIn®)






### 18. [Enovai](https://www.g2.com/products/enovai/reviews)
Enovai is an innovative technology company specializing in integrating artificial intelligence (AI with human interaction to enhance customer service experiences. Their solutions provide fast, personalized support around the clock, ensuring businesses can meet customer demands efficiently and effectively. Key Features and Functionality: - Effortless Integration: Enovai's system is designed for seamless onboarding within 72 hours, requiring no extensive training and integrating smoothly with existing tools. - Trigger-Based Automation: The platform automatically responds to business events, such as sending messages upon order receipt or alerting customers about missing information, ensuring timely communication. - Predictive Actions: Utilizing AI, Enovai anticipates customer needs and initiates appropriate actions proactively, enhancing the overall customer experience. - Human Support Integration: When complex situations arise, human agents seamlessly take over, providing the necessary empathy and nuance that AI alone cannot offer. - Autonomous Operations: The AI system operates independently, understanding, executing, and interacting without constant human intervention, yet knows when to escalate to human support. - Multilingual Capabilities: Supporting over 110 languages, Enovai ensures effective communication with a diverse customer base without additional setup. - Data Security: The platform prioritizes data confidentiality, employing encryption and ensuring that customer information is never sold or misused. Primary Value and Solutions Provided: Enovai addresses the critical need for prompt and personalized customer service in today's fast-paced market. By combining AI efficiency with human empathy, the platform reduces response times, enhances customer satisfaction, and fosters loyalty. Businesses benefit from streamlined operations, reduced workload on human agents, and the ability to scale support services effortlessly. Enovai's predictive capabilities and proactive outreach transform customer interactions into opportunities for engagement and trust-building, ultimately driving revenue growth and operational efficiency.



**Who Is the Company Behind Enovai?**

- **Seller:** [Enovai](https://www.g2.com/sellers/enovai)
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** https://www.linkedin.com/company/esecretariat (6 employees on LinkedIn®)






### 19. [Euro.support](https://www.g2.com/products/european-business-solutions-euro-support/reviews)
AI-powered platform for seamless online chat and ticket communication, enabling customers and agents to interact naturally in their own native languages. Our AI-powered platform for online chat and ticket communication helps businesses break language barriers by enabling seamless conversations between customers and support agents in their native languages. With unlimited agents, unlimited chats, and unlimited email addresses, your team can scale without restrictions. The platform also includes a robust API interface, allowing easy integration with your existing tools and workflows. Start with a free trial and experience how real-time multilingual communication improves customer satisfaction and agent efficiency.



**Who Is the Company Behind Euro.support?**

- **Seller:** [European Business Solutions](https://www.g2.com/sellers/european-business-solutions)
- **Year Founded:** 2024
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/eurosupport (2 employees on LinkedIn®)






### 20. [FLAIRSTECH](https://www.g2.com/products/flairstech/reviews)
FlairsTech is an international IT and Software Services company providing exceptional experiences to customers around the world from its five offices in Egypt, Poland, and Canada. Over 70 global organizations rely daily on FlairsTech’s 900+ employees for superior Software Development, BPO/ Customer Operations services, Customer Experience, Customer Success Management as well as innovative Business Solutions.



**Who Is the Company Behind FLAIRSTECH?**

- **Seller:** [FLAIRSTECH](https://www.g2.com/sellers/flairstech)
- **Year Founded:** 2018
- **HQ Location:** Cairo, EG
- **LinkedIn® Page:** https://www.linkedin.com/company/flairstech (1,025 employees on LinkedIn®)






### 21. [Gree Chat](https://www.g2.com/products/gree-chat/reviews)
Australian headquartered, global provider of the software, agents and expertise to deliver a fully managed 24/7 Live Chat programme which proactively engages website visitors to systematically deliver more sales.



**Who Is the Company Behind Gree Chat?**

- **Seller:** [Greechat](https://www.g2.com/sellers/greechat)
- **Year Founded:** 2015
- **HQ Location:** North Sydney, AU
- **Twitter:** @GreechatLC (22 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10693453 (23 employees on LinkedIn®)






### 22. [Guzli](https://www.g2.com/products/guzli/reviews)
AI Chatbot for Customer Support & Lead Capture Guzli is an AI chatbot for customer support and lead capture designed to resolve complex customer issues, automate support workflows, and turn conversations into qualified sales opportunities across every channel. Unlike basic AI chatbots that only answer questions, Guzli executes real actions. It processes refunds, updates subscriptions, places Shopify orders, books meetings, and pushes qualified leads directly into your CRM. Key capabilities: - Automates customer support tasks including refunds, disputes, subscription changes, and technical troubleshooting - Captures and qualifies leads by collecting contact details and intent in real time - Integrates with Shopify and Stripe to enable product browsing, checkout, and subscription management in chat - Supports website chat, WhatsApp, Facebook Messenger, Instagram, Slack, and email - Books meetings, schedules demos, updates tickets, and triggers CRM workflows automatically - No-code setup for fast deployment without engineering support - Works with Zendesk, HubSpot, and Salesforce without requiring migration How it works: Guzli combines generative AI with deterministic rules so it behaves like your best human agents. Teams define instructions and guardrails, and Guzli executes them reliably. When uncertain, it asks clarifying questions or searches again instead of responding with dead ends. Built for conversion and escalation: Guzli proactively starts conversations based on behavior such as pricing page visits, exit intent, or cart abandonment. It analyzes tone and intent to prioritize urgent users and escalates conversations to human agents with full context and summaries. Proven results: - Resolves an average of 67 percent of customer conversations - Some teams achieve resolution rates up to 93 percent - Trusted by over 6,500 teams including fast-growing SaaS companies - Ranked #1 AI Agent on G2 with the highest number of reviews



**Who Is the Company Behind Guzli?**

- **Seller:** [Guzli](https://www.g2.com/sellers/guzli)
- **Year Founded:** 2025
- **HQ Location:** Columbia, US
- **LinkedIn® Page:** https://linkedin.com/company/guzli/ (1 employees on LinkedIn®)






### 23. [Handlr Managed Live Chat](https://www.g2.com/products/handlr-managed-live-chat/reviews)
FACT: Potential customers visit your website every day and leave without you ever knowing as much as their name. Proactive live chat disrupts normal website visitor behaviour. By engaging your visitors at the optimum time, our proactive chat software generates 3x more leads. Most small businesses may struggle to monitor their own live chat and sadly, it's often only larger companies who have the resources to capture even more customers. Most of our live chat software customers have turnovers in the millions. That just doesn't seem fair. So Handlr has created a small business-friendly managed live chat service staffed by expert UK based real humans and backed up by our lead capture bot out of hours. We won't be your customer service, but we will capture those important sales leads for you, so you can close the sale when you're back in the office. Our managed chat service captured over £25,000 of new business leads in the first 2 months for one of our customers. You can see their case study on our website https://handlrlivechat.com/ For small businesses on a really tight budget, our 24/7 lead capture bot will interact with your website visitors for just a few pence an hour. We have managed live chat plans suitable for all businesses, new or old, big or small. Visit https://handlrlivechat.com/ for more information.



**Who Is the Company Behind Handlr Managed Live Chat?**

- **Seller:** [Handlr](https://www.g2.com/sellers/handlr-4711982a-fca2-407f-89c7-288be7af7fe9)
- **Year Founded:** 2017
- **HQ Location:** London, GB
- **LinkedIn® Page:** https://www.linkedin.com/company/wearehandlr/ (1 employees on LinkedIn®)






### 24. [Helo Conversations](https://www.g2.com/products/helo-conversations/reviews)
Helo Conversations is an AI-powered omnichannel chatbot and customer engagement platform from Helo.ai that helps enterprises automate support, boost engagement, and manage conversations at scale. It deploys intelligent chatbots across 15+ channels — including WhatsApp, Facebook Messenger, Instagram, websites, and in-app — and consolidates every customer message into a single OneView Inbox for unified, efficient handling. Built for enterprises in banking, financial services, insurance, retail, and e-commerce, the platform offers a no-code drag-and-drop bot builder, multilingual support across 50+ languages, advanced analytics, and seamless integration with existing systems. Trusted by leading brands such as Kotak Mahindra Bank, HDFC Bank, Axis Bank, Bajaj Finserv, Reliance Digital, and Tata Power, Helo Conversations delivers up to 80% improvement in response rates and 3x ROI by combining AI automation with human-in-the-loop control — all backed by enterprise-grade security and compliance.



**Who Is the Company Behind Helo Conversations?**

- **Seller:** [Helo.ai by VivaConnect](https://www.g2.com/sellers/helo-ai-by-vivaconnect)
- **Year Founded:** 1997
- **HQ Location:** Plot No. C-7, MIDC Central Rd, opposite Rolta Techno Park, VivaPlex, MIDC, Subhash Nagar, Andheri (E, Mumbai, Maharashtra 400093
- **LinkedIn® Page:** https://www.linkedin.com/company/sayheloai (286 employees on LinkedIn®)
- **Ownership:** Vikram Raichura






### 25. [Helpefi Helpdesk](https://www.g2.com/products/helpefi-helpdesk/reviews)
AI-powered helpdesk with unified inbox, live chat, knowledge base, AI Copilot, automation, and optional ITSM. Replace 3–5 tools with one platform.



**Who Is the Company Behind Helpefi Helpdesk?**

- **Seller:** [Helpefi Helpdesk](https://www.g2.com/sellers/helpefi-helpdesk)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/helpefi-helpdesk (1 employees on LinkedIn®)







## What Is Managed Live Chat Providers?

[Other Services Providers](https://www.g2.com/categories/other-services-a3556bb7-df48-4d51-af00-82ad0505f4c5)

## What Software Categories Are Similar to Managed Live Chat Providers?

- [Virtual Receptionist Services Providers](https://www.g2.com/categories/virtual-receptionist-services)
- [Contact Center Outsourcing Service Providers](https://www.g2.com/categories/contact-center-outsourcing-services)