---
title: HelloZay Reviews
meta_title: 'HelloZay Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how HelloZay works for a business like yours.
date_modified: '2026-09-27'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# HelloZay Reviews
**Vendor:** Digital Alarm Systems  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)
## About HelloZay
HelloZay is an AI-powered virtual receptionist and business call-answering platform built for service companies. It answers incoming calls when a business owner or team member cannot, speaks naturally with callers, captures the caller's name, callback number, service address and reason for calling, and sends the business an immediate call summary by text and email. HelloZay helps HVAC, plumbing, electrical, alarm and security, appliance repair, garage door, roofing, landscaping and other service businesses respond to customers and avoid missed opportunities. Businesses can continue using their existing phone workflow while HelloZay provides reliable backup call answering when calls go unanswered.






- [View HelloZay pricing details and edition comparison](https://www.g2.com/products/hellozay/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-27+18%3A53%3A38+-0500&secure%5Bsession_id%5D=c70a00e1-3973-4f3e-8d58-e0bff41d9e17&secure%5Btoken%5D=1d1fc38f13dde8a866930bc320db98ada55af3556a373744e0deb5af4cb9bfa5&format=llm_user)

## HelloZay Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Channels**
- Voice
- Social
- Live Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Functions**
- Call Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data
- Predictive Dialer
- Automated Routing
- Real-Time Analytics
- Reporting/Analytics

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Computer Telephony Integration

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment
- Callback Scheduling
- Activity Dashboard
- Call Reporting

**Additional Functionality**
- API
- Alerts/Notifications
- Call Transfer
- Data Import/Export
- Call Scripting
- Interaction Tracking
- Collaboration Tools
- Call Monitoring
- Customizable Reports
- Contact Management
- Activity Tracking
- Automatic Call Distribution
- Contact Database
- Chatbot
- Call Center Management
- Performance Management
- Call Tracking
- CRM
- Reporting & Statistics
- Quality Management
- Agent Interface
- Queue Management
- Customer History
- Voice Mail
- Monitoring
- Call List Management
- Chat/Messaging
- Workforce Management
- Campaign Management
- AI Copilot
- Email Management
- Caller ID
- Multi-Channel Communication
- Real-Time Monitoring

## Top HelloZay Alternatives
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (7,880 reviews)
  - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,612 reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,509 reviews)